So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... Se mere
Virksomheden har svaret
Apart from the fact that your website is incledibly slow to load on my computer, making transfers was easy. You do seem to have a problem with separating business and personal passwords so I have had... Se mere
Virksomheden har svaret
No issues at all. Had a great ISA rate, only transferred this year as better rate elsewhere. Swift customer service via the chat function.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktoplysninger
One Ropemaker Street, EC2Y 9AW, London, Storbritannien
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Fremragende
4 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No issues at all
No issues at all. Had a great ISA rate, only transferred this year as better rate elsewhere.
Swift customer service via the chat function.
17. april 2026
Besvarelse fra United Trust Bank
Although we are sad you are leaving we understand rates change and you need to do what is best for your savings. It is great to see while with us you had no issues and you liked our chat function. Thanks Alex
Besvarelse fra United Trust Bank
John it is great to see your comment, we appreciate that you think are staff are a great help and patient. Thanks Alex
Making deposits
Apart from the fact that your website is incledibly slow to load on my computer, making transfers was easy. You do seem to have a problem with separating business and personal passwords so I have had to change my personal password twice after being warned it was temporary. I haven't used the business one recently so I hope it hasn't been similarly affected and expired.
20. april 2026
Besvarelse fra United Trust Bank
Thank you Trevor for your feedback, i am sorry to hear the website was slow when navigating. I understand that some of our emails do have the same title so can understand some confusion and will keep this feedback for future improvements. If you have logged in before on your business online banking profile this should still be the same but all of our temporary passwords do expire after 10 days. Thanks Alex
You did what you said you would do
20. april 2026
Besvarelse fra United Trust Bank
Thank you Melvin for your review. Thanks Alex
Knowledgeable Staff
On the rare occasions I can't solve my problem through the website and have to phone the staff are very Pleasant and knowledgable.
20. april 2026
Besvarelse fra United Trust Bank
Thank you so much for your comments, it is great to see that when you can not self serve on our website you have our team willing to help you with any query. Thanks Alex
Easy to use deposit process with solid…
Easy to use deposit process with solid interest rates
1. december 2025
Besvarelse fra United Trust Bank
Julian we love to hear how easy it is to deposit funds with us. It is also great to hear you think our interest rates are solid. Thanks Alex
I spoke to a lovely gentleman who…
I spoke to a lovely gentleman who opened the new account for me very efficiently.
20. april 2026
Besvarelse fra United Trust Bank
Mr Joshi it is fantastic to hear that one of my colleagues were able to help you open an account. Thanks Alex
Besvarelse fra United Trust Bank
Thank you so much Tim for reaching out, its fantastic to see that our team gave you a personal service and were helpful. Thanks Alex
This was a transfer of a maturing ISA…
This was a transfer of a maturing ISA to another bank - this was done quickly and efficiently.
16. april 2026
Besvarelse fra United Trust Bank
Mrs Ainsworth we really appreciate you leaving a review, it is great to see that when transferring an Isa it was done quickly and efficiently. Thanks Alex
Unable to transfer money online to…
Unable to transfer money online to another bank. It took 4 days for it to reach my account
17. april 2026
Besvarelse fra United Trust Bank
Mark we really appreciate you reaching out and leaving feedback. I am sorry to hear that the transfer was not carried out same day of the request. I will take on this feedback around the amount of time it has taken in regards to this transfer. If there is anything further we can do for you please reach out. Thanks Alex
Besvarelse fra United Trust Bank
Nicholas it is fantastic to see our advisors give great customer service. Thanks Alex
Very receptive and professional…
Very receptive and professional advisors. All transactions went smoothly. Cannot fault the service. Thankyou.
17. april 2026
Besvarelse fra United Trust Bank
Nigel we love when our advisors are able to give a professional service. I am glad your transaction was smooth and faultless. Thanks Alex
Good online customer service
You helped find information I needed regarding the interest on my account. Thank you.
17. april 2026
Besvarelse fra United Trust Bank
I am glad we were able to help you find the information you needed regarding the interest on your account. Thanks Alex
Excellent client service.
14. april 2026
Besvarelse fra United Trust Bank
Thank you Julian for your 5 star review. Thanks Alex
Very quick and easy to setup
Very quick and easy to setup. Especially liked the way it checked the trustee details on the charities commission website.
17. april 2026
Besvarelse fra United Trust Bank
We really appreciate your review, we always like to hear when our accounts are easy to set up. Thanks Alex
Can recommend
We were renewing a savings account with UTB. Very smooth process online. Great Bank to deal with.
17. april 2026
Besvarelse fra United Trust Bank
Thank you Stephen for your review, it is great to hear that your renewal of your savings account was smooth and no issues. Thanks Alex
Good Service
I have raised a number of questions about my ISA. The contact form is easy to complete and my questions have been answered quickly and clearly.
13. april 2026
Besvarelse fra United Trust Bank
Thank you for the 5 star review Mike, It's great to hear that your questions were answered quickly and clearly. Thanks Gina
All going well
16. april 2026
Besvarelse fra United Trust Bank
Thank you for your 5 star review James. Gina
Renewing an ISA always seems a little…
Renewing an ISA always seems a little more complicated than it needs to be. Otherwise I like UTB.
15. april 2026
Besvarelse fra United Trust Bank
Thank you for your review Steve, We have a number of improvements scheduled across the year starting with our ISA application portal which we believe will make the process much simpler. Gina
Very efficient service
I recently had cause to transfer my matured cash ISA funds to another provider. The transfer went through very promptly. I will remain a customer, based on this experience, and could be tempted to re-invest if the interest rate on savings becomes more competitive.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra United Trust Bank
Thank you for your review, it's great to hear that your ISA transfer went through smoothly. Thanks Gina
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.