Tommy was excellent from start to finish. He didn't rush us at the viewing, was able to give us a lot more information than we feel we've had from other agents at viewings. He was really welcoming and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing experience with the letting game - really quick and transparent. The man who showed us around the property - Tommy - was extremely helpful too. He got everything sorted within hours. Thanks so... Se mere
The Letting Game have been great from start to finish in our search for a new rental property. Sophie Knight was very attentive and understood exactly what we were looking for in regards to size, loca... Se mere
Virksomheden har svaret
Avoid at all costs. This company is a sinking ship – from ignored maintenance requests to the rare, incoherent replies you might eventually get to an email. Four different property managers in f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
"Independent Letting Agents Bristol – The Letting Game offers landlords and tenants a local and award-winning Bristol letting agency. We’re the local rental experts, so if you’re looking to find a property to rent, or your next tenant, our “Best in Bristol” letting service can help. We also offer a full property management service, with expert local property managers. With experience in letting to both professional and student tenants, we find the right tenant for the right Bristol rental. We find high-quality tenants for landlords’ properties across Bristol; from Clifton to Longwell Green, Bedminster to Filton, and even as far as Keynsham – we’ve got Bristol covered. If you’re a landlord looking to rent your house, flat or HMO please call."
Kontaktoplysninger
First Floor, 23 Westfield Park, Redland, BS6 6LT, Bristol, Storbritannien
- 0117 989 8215
- Hello@thelettinggame.co.uk
- www.thelettinggame.co.uk
4,1
God
272 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Landlords BEWARE
Absolutely diabolical. As a landlord that has used The Letting Game for the past three years, ignoring tenants saying they were no good, I have now found out the hard way how atrocious they really are.
I am now with Bristol Residential Letting Agency as I was forced by The Letting Game to change agents as there one and only relet person Tracey was never available to take my call or call me back.
I was told she was in training all day, off sick (after being told that she would contact me by a member of staff) in meetings all day. Never did call me back after waiting and waiting. My house could have been let alot sooner.
If this is how they treat Landlords I dread to think how they treat tenants 🤔
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience and apologise that our communication fell short of your expectations.
We prioritise the re-advertising of properties to minimise void periods for landlords. In this case, Tracy reached out to discuss your property and was informed that redecoration works were scheduled. She was awaiting confirmation once the works were completed to arrange a visit for updated photographs, which are essential for effective marketing.
That said, we acknowledge that the level of communication during this process could have been much better and is not to our usual standards. We’re taking your feedback seriously and will review our processes to ensure landlords receive timely updates in the future. If there’s anything further we can do to address your concerns, please don’t hesitate to get in touch directly.
All the best,
The Letting Game
ABSOLUTELY SHOCKING COMPANY
Its a shame I have to give this company 1 star as they are not deserving of even that !!! I actually feel like I have had a narrow escape from being scammed out of money and reminiscent of the old pushy window sales reps that cold called demanding you paid up front for something you were not even sure you wanted yet !!! But the biggest worry are the blatant lies they told between potential Landlord and Tenant absolutely shocking !!! Renting a property is expensive and a huge commitment for Landlord and Tenant and I would advise all Landlords or potential Tenants to AVOID this company knowing what I know about them !!!!! LIARS to extort money that they have no intention of refunding is equal to SCAMMING in my book
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Thank you for sharing your feedback. We're sorry to hear about your experience.
We take our role seriously and pride ourselves on being ethical, trustworthy, and easy to work with so that every experience with us is straightforward and dependable for everyone involved.
To address your concerns and investigate the matter fully, we requested further information, but unfortunately, we did not receive a response.
To help us better understand and resolve the situation, please provide more details by emailing us at hello@thelettinggame.co.uk.
All the best,
The Letting Game
Zoe was well informed and prepared
Zoe was well informed and prepared. Could answer all our questions and more.
Best rep we saw by a mile.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Keith - Thank you for taking the time to leave a review! We’re thrilled to hear that Zoe has been so helpful and made your experience smooth and hassle-free. Please don’t hesitate to reach out if you need any further assistance.
All the best,
The Letting Game
Great communication
Very good communication and helped our group kindly with whatever questions or queries we had with our chosen property
16. december 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Adam - Thank you for taking the time to leave us a review! We’re really pleased to hear that we could assist your group and provide the support you needed. Please don’t hesitate to reach out if you have any further questions or need any further assistance.
All the best,
The Letting Game
Zoe was amazing showing us around and…
Zoe was amazing showing us around and being super helpful answering all our questions and going all the way to find out extra information for us.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Marinela - Thank you for taking the time to leave Zoe a review! We’re delighted to hear she has been helpful and made your experience seamless. Please don’t hesitate to reach out if you need any further assistance.
All the best,
The Letting Game
LETTING GAME ARE DISGUSTING
AVOID AVOID AVOID - The Letting Game is a disgusting company that preys on students, plain and simple. They tried to steal £3,000 of our £3,700 deposit, including an outrageous £1,500 for a roof that’s been leaking for over a decade, confirmed by a neighbors statement! They knew about the issue before we moved in, ignored our repeated complaints, and then had the audacity to pin it on us. We were forced to battle through mydeposits.co.uk to get £2000 of our money back—a grueling, time-wasting process they clearly count on tenants avoiding. Just look at the countless other reviews from students who’ve been scammed by these crooks. They are dishonest, manipulative, and utterly shameless. Stay far away! AVOID AVOID AVOID
14. august 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Thank you for taking the time to leave us a review. We are sorry to hear about your experience.
Regarding the roof, we understand this was a frustrating situation. The property manager was unaware the leak was a historic issue when reported. However, once brought to our attention, steps were taken to address it.
At The Letting Game, we strive to guide property owners through the deposit deduction process to propose fair and reasonable deductions for all tenants, whether students or professionals. It is ultimately the landlords decision on the final proposed deduction. In the event of a dispute the independent process through mydeposits.co.uk is there to ensure impartiality. While this process can take time, it is designed to protect both tenants and landlords by thoroughly reviewing all evidence.
We value all feedback, as it helps us improve our services. If you would like to discuss your concerns further, please don’t hesitate to contact us directly.
We wish you all the best,
The Letting Game
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Carla - We really appreciate the 5* rating and are pleased you are happy with the service. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
the sales agent Anna Sulis is super…
We learned about the agency through some friends, and the first attention we received over the phone was from Ana Suli, a girl who gave us peace of mind and informed us at all times about all our doubts.
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Laika - Thanks very much for taking the time to leave a review. We're really pleased to hear you've had a good experience.
All the best,
The Letting Game
good communication and clear…
good communication and clear instructions!
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Niamh - Thanks very much for taking the time to leave us a review. We're pleased to hear the communication was good. Please do send us any feedback you have on the service to hello@thelettinggame.co.uk so we can make sure its a 5* experience next time.
All the best,
The Letting Game
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi - Thanks for the 5* rating, please do let the team know if you have any feedback on the service, but we're really pleased it went well.
All the best,
The Letting Game
Simply Perfect!!
10. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi - Thank you for your 5-star review! We’re pleased you are happy with the service the team has provided. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi - Thanks for the 5-star review! We’re delighted that you had a good experience with our team. Since we’re a Bristol-based letting agent, your feedback is incredibly valuable to us. Don’t hesitate to reach out if you need any further assistance.
All the best,
The Letting Game
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi - Thank you for your 5-star review! We’re pleased our team could provide you with excellent service. As a local letting agent in Bristol, your word of mouth is very important to us. Your review is much appreciated. Let us know if you need anything else.
Great service
Great service! Taylor showed us around a potential home. Listened to our needs and was knowledgeable about the area.
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Lisa - Thanks very much for taking the time to leave a review, we think Taylor is excellent too! It's great to here Taylor listened to your needs and provided you with the information you needed. Please do let her know if you have any further questions about the property.
All the best,
The Letting Game
Great service
Great service! Taylor was great in showing us around a potential property and really listened to us and was knowledgable about the area.
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Lisa - Thanks very much for taking the time to leave a review, we think Taylor is excellent too! It's great to here Taylor listened to your needs and provided you with the information you needed. Please do let her know if you have any further questions about the property.
All the best,
The Letting Game
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi - Thanks very much for taking the time to leave a review. We're pleased to hear the team have been helpful and that the service has been excellent. Please do let us know if there is anything else we can help with.
All the best,
The Letting Game
Really good experience
Really good experience as a first time landlord - will definitley use again!
3. juni 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Sophie - Thanks very much for taking the time to leave the team a review. As an award-winning Bristol letting agent we think its important that our team have the local knowledge and letting expertise to answer and help both our tenants and landlords through the letting process. Its really good to see this positive feedback.
All the best,
The Letting Game
I had the best experience with this…
I had the best experience with this company !! They listened to my every need and fulfilled it to the highest standards they gave me every thing I needed and more, nothing was too much trouble and the staff were amazing 🤩 too they were so helpful and would highly recommend them to friends and family
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Laura - Thanks for taking the time to leave a 5* review - as a Bristol independent word-of-mouth is really important to us, so its great to get this feedback. We're really pleased to hear the team have given you a great experience, in particular listening to your needs and doing their best to meet them. Thanks once again for your kind words.
The Letting Game
Amazing
The Letting Game provided me an amazing service from start to finish - I’d recommend them to any fellow Landlord, who wants high quality property management and excellent communication.
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Sam - Thanks for taking the time to leave us a review. Its always great to hear positive feedback from our landlords. We're really pleased to hear the team communicate well and you're pleased with the service provided by our Bristol-based Property Managers. Please do let us know if there is anything else we can help with.
All the best,
The Letting Game
Can’t fault them, highly recommend!
Great experience with them, quick and efficient through the whole process. Would highly recommend!
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra The Letting Game - Letting Agents Bristol
Hi Sophie - Thanks very much for taking the time to leave the team a review, word of mouth is really important for a Bristol independent business like ourselves. We are pleased to hear you had a great experience throughout the letting process. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
Dette er Trustpilot
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