Honestly I wouldn't even give this site one star. My future daughter in law did her registry through The Knot. I ordered her gift on a Sunday. I was given a delivery date for Wednesday of that week,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... Se mere
Virksomheden har svaret
After submitting my order for save the date cards and envelopes, the editors sent out an email for my guest list addresses promptly. They always checked to see if I needed to make changes before print... Se mere
Virksomheden har svaret
TheKnot has made everything from keeping track of all the planning that’s being done to making everything for guests simple and easy to access. TheKnot delivered PERFECT invitations, envelopes, and se... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Kontaktoplysninger
3,4
Middel
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I used the knot because I wanted a different experience
I used the knot because I had used Zola for my brother’s wedding and I wanted a different experience. It was good and did all the basic things a wedding website would do. It’s also user friendly - even on the app.
One downside I wish I knew was that it doesn’t let you create custom messages to your guests. It’s the same system generated messages you have to send (which are uneditable). So when we wanted folks RSVP or remind them to RSVP or check out the registry or send details about the day of the wedding, we were forced to just use system generated messages that told people to check out the website. When in a third-party texting website for our guests.
20. maj 2026
Besvarelse fra The Knot
HI, glad the platform worked well overall for your wedding planning, and thanks as well for pointing out the limitations around guest messaging. Wanting more flexibility and personalization in those updates is completely understandable.
Your comments around guest communication options have been passed back to the team for review.
Sarah @ The Knot Customer Support
Sent an email with some issues and…
Sent an email with some issues and still have not heard.
24. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry to hear you have not yet received a response regarding the issues you reported. We understand how frustrating it can be when you’re waiting for follow-up and support.
A member of the team will be in touch to assist further.
Sarah @ The Knot Customer Support
Free Invitation Samples are NOT Free
The website and concept is great and helped us search for vendors for our wedding. However when we ordered the FREE sample of invitations we had to pay $8 in unpaid postage at our front door upon delivery. The free invitations are not free. Beware.
24. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry for the confusion and inconvenience caused by the postage due on your sample delivery. While the samples themselves were complimentary, we understand how frustrating it was to encounter an unexpected charge upon arrival.
We’re glad the team was able to provide a goodwill credit toward a future paper purchase, and we appreciate you bringing this experience to our attention.
Sarah @ The Knot Customer Support
Great customer service
I loved that you could add design notes and the designers did a great job doing what I asked! But I wish it was a little quicker- I waited 4 business days to hear back from them which in reality was 6 days due to the weekend which seemed a little excessive.
21. maj 2026
Besvarelse fra The Knot
I’m happy the design team was able to bring your ideas to life. At the same time, I can understand why the wait felt longer than expected, especially across the weekend.
Your feedback around turnaround times has been shared internally as we continue reviewing the experience.
Sarah @ The Knot Customer Support
Speaking with customer service was very…
Speaking with customer service was very helpful instead of just using AI.
21. maj 2026
Besvarelse fra The Knot
Really glad connecting with someone directly was more helpful for you. There are definitely situations where human support makes all the difference.
Sarah @ The Knot Customer Support
Your post purchase communication…
Your post purchase communication process needs improvement. I had a need to change the shipping location 5 minutes after placing the order and it was a painful process. The ultimate outcome was a cancelled order.
20. april 2026
Besvarelse fra The Knot
Hi, we appreciate you sharing this feedback. We understand how frustrating it must have been trying to quickly update the shipping address shortly after placing your order, only for the process to result in a cancellation instead.
Your comments regarding post-purchase communication and order update flexibility have been shared with the team for review.
Sarah @ The Knot Customer Support
Quick, easy, and amazing service & stationary!
After submitting my order for save the date cards and envelopes, the editors sent out an email for my guest list addresses promptly. They always checked to see if I needed to make changes before printing, which I did, and they made the changes very quickly. I received my order much sooner than I expected! Very quick turnaround! I’m excited to order the rest of my stationary from The Knot.
20. maj 2026
Besvarelse fra The Knot
Hi, it’s wonderful to hear everything moved so quickly for you and that the design team made the revision process easy along the way. Excited to be part of the rest of your wedding stationery journey as well.
Sarah @ The Knot Customer Support
In the stress of all things wedding…
In the stress of all things wedding planning
I somehow screwed up and made our poster wrong: I ended up not capitalizing my name. I was so bummed about it, but the Knot went above and beyond and sent me a replacement with the correction. Amazing!
19. maj 2026
Besvarelse fra The Knot
HI, that must have been such a disappointing moment to spot, so I’m really glad the team was able to step in quickly and make it right for you.
Sarah @ The Knot Customer Support
The website was easy to navigate and…
The website was easy to navigate and finding the perfect gift on the couples registry was simple. I had questions on the delivery and they were answered very quickly. I am very satisfied with my experience.
15. maj 2026
Besvarelse fra The Knot
Hi, I’m so glad the registry experience felt simple and easy to navigate, and that the team could quickly help with your delivery questions as well.
Sarah @ The Knot Customer Support
Amazing customer service and website…
Amazing customer service and website and invitations are so easy to edit!! TY
22. maj 2026
Besvarelse fra The Knot
Thank you for the kind words. I’m happy to hear both the editing tools and support experience worked so well for you.
Sarah @ The Knot Customer Support
Website didn’t have couples address so…
Website didn’t have couples address so it got deliver to me instead- was a hassle to return although you did supply a Fed ex return label. Just improve your website!
8. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry the delivery process became frustrating due to the missing address information. We understand how inconvenient it was to unexpectedly receive the package yourself and then have to go through the return process.
We appreciate your feedback regarding the registry and shipping experience, and we’re glad the team could at least help simplify the return with the prepaid FedEx label.
Sarah @ The Knot Customer Support
The Knot has increased their fees so…
The Knot has increased their fees so much that I can no longer afford to advertise with them. I have for months been paying in more than the revenue I received for officiating at weddings. (Wedding officiants, such as a Justice of the Peace, as I am, are the lowest-paid wedding professionals. Photographers, videographers, and DJs get paid thousands of dollars per wedding, and wedding officiants are lucky to receive a couple of hundred dollars.) When a couple clicks on a wedding officiant that they want to check out, they are shown additional officiants WHO ARE COMPETITORS in the results!!! We already have enough competition!!! The Knot is failing its advertisers!!! In addition, a lot of the couples who did make an inquiry stopped replying after receiving a quotation for my services; completely ghosted me! I can no longer afford to advertise with The Knot at all. Years ago, it was the best go-to place.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra The Knot
Hi, we’re sorry to hear the platform no longer feels like the right fit for your business. We appreciate your feedback regarding advertising costs, competition visibility, and lead quality, and we’ve shared your comments with the relevant teams for review.
Sarah @ The Knot Customer Support
No one EVER contacted me about my…
No one EVER contacted me about my question. Total lack of communication and professional courtesy!
23. maj 2026
Besvarelse fra The Knot
We are sorry to hear about the lack of communication. Your feedback regarding the response experience has been shared internally for review.
Sarah @ The Knot Customer Support
Did not communicate that product…
Did not communicate that product ordered was out, then wanted to issue a credit to the couple after I requested a refund as another gift was purchased.
23. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry for the frustration caused by the lack of communication around the item availability and refund request. We understand how disappointing that experience must have been, especially after arranging an alternative gift.
Your feedback regarding the order communication and resolution process has been shared with the team for review.
Sarah @ The Knot Customer Support
Nao ha cadastro possível para moradores…
Nao ha cadastro possível para moradores no Brasil.
22. maj 2026
Besvarelse fra The Knot
Hi, we understand how disappointing it is to be unable to complete a wedding registry purchase from abroad due to address and country limitations during checkout. We appreciate you bringing this to our attention, and your feedback regarding international ordering support has been shared internally as we continue evaluating future improvements for global customers.
Sarah @ The Knot Customer Support
Disappointed
When I ordered my item from The Knot's registry page the purchase did not follow through and when I went back to try and fix the issue, the item was marked "purchased." Not knowing if I would be paying for a second item, I went ahead and ordered what was asked for off of Amazon, hoping there was a glitch. When I reached out to customer service with my issue, I recieved and AI chatbot with a response that was drastically out of touch with what I had written. One disappointing moment after another. Finally, someone reached out from the Knot to see if they could assist ( I assume it was a human but who knows), and by that time my issue was non-existent. I will not be recommending The Knot to any newlyweds.
10. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry this experience was frustrating. We understand how confusing it must have been not knowing whether the order had gone through correctly.
We also appreciate your feedback regarding the support experience and communication you received along the way.
Sarah @ The Knot Customer Support
I had to reach out for my tracking…
I had to reach out for my tracking information, package was supposed to be delivered days before I reached out for details of my order. When I did receive the order, it was in a shipping box and no nice product box, now since it was ordered from the Knot you would think they would know it was a gift that needed to be wrapped. I had to wrap it in the box it was shipped in. Unprofessional.
23. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry this experience fell short of expectations. We understand how frustrating it was to have to chase tracking information after the expected delivery timeframe had already passed.
We also appreciate your feedback regarding the packaging and presentation of the gift upon arrival. Your comments around shipment communication and gift packaging expectations have been shared with the team for review.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
We’re so glad the process felt straightforward and efficient for you. Thanks for taking the time to leave a review.
Sarah @ The Knot Customer Support
Staff were very nice and responsive and…
Staff were very nice and responsive and were able to take feedback and apply it quickly!
20. maj 2026
Besvarelse fra The Knot
It’s great to hear the team was able to quickly apply your feedback and support you throughout the process.
Sarah @ The Knot Customer Support
The wedding I bought a gift for was…
The wedding I bought a gift for was canceled. The Knot was great on the ease of returning the gift.
19. maj 2026
Besvarelse fra The Knot
I’m sorry to hear the wedding was cancelled. I’m glad the return process at least felt simple during what was likely a difficult situation.
Sarah @ The Knot Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.