Honestly I wouldn't even give this site one star. My future daughter in law did her registry through The Knot. I ordered her gift on a Sunday. I was given a delivery date for Wednesday of that week,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... Se mere
Virksomheden har svaret
After submitting my order for save the date cards and envelopes, the editors sent out an email for my guest list addresses promptly. They always checked to see if I needed to make changes before print... Se mere
Virksomheden har svaret
TheKnot has made everything from keeping track of all the planning that’s being done to making everything for guests simple and easy to access. TheKnot delivered PERFECT invitations, envelopes, and se... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Kontaktoplysninger
3,4
Middel
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Maddie was very responsive and helpful
Maddie was very responsive and helpful. Reaching Knot customer service was *difficult* but once Maddie had our order she made it a good experience.
22. maj 2026
Besvarelse fra The Knot
I’m really glad Maddie was able to turn the experience around for you and provide the support you needed. Your comments around the difficulty reaching support have also been shared with the team for review.
Sarah @ The Knot Customer Support
Good Wedding Website
Overall the knot seemed like the best fit for our wedding website. It was really nice to electronically get information to everyone, as well as include hotel links for recommendations on where to stay in the area. A lot of people benefited from that! I also like that you can pull from different stores and have it all in one registry to keep things organized.
11. april 2026
Besvarelse fra The Knot
It’s great to hear the website helped keep information, travel details, and registries all in one place for your guests. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
The quality of the invitations are amazing!
The quality of the invitations are beautiful as well as customer service. When I had to change the time on the invitation and have them reprinted, the customer service was amazing!
8. maj 2026
Besvarelse fra The Knot
I’m so happy the invitations turned out beautifully and that the reprint process was handled smoothly for you. It’s great to hear the team could help make those last-minute changes less stressful.
Sarah @ The Knot Customer Support
Easy to create
Easy to create, great support from the help center and a decent amount of options to build your website!
19. maj 2026
Besvarelse fra The Knot
Thank you for sharing this. I’m glad the website tools and support resources helped make the setup process easier for you.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
We appreciate you choosing The Knot as part of your wedding planning journey. Thanks for the review.
Sarah @ The Knot Customer Support
Dana was exceptional
Dana was exceptional ! Really quick responses. I needed to change the color on the place cards and menus. They were done quickly! Dana wanted to make sure I had everything on time. Date was changed to allow me time to make our day Perfect! I would give Dana 5 stars and your production 5 stars. Everything is great!
22. maj 2026
Besvarelse fra The Knot
Dana sounds like she took fantastic care of everything for you, especially with the timeline adjustments and last-minute updates. I’ll make sure this recognition is shared with her team as well.
Sarah @ The Knot Customer Support
I ordered 4 items, received 1
I ordered a set with 4 items included, and received 1 part of the set with 4 items. After providing evidence of what I received, I was told it was a glitch in the system. It was not resolved by providing the item or a refund. The Knot simply credited the bride $50. I wouldnt have even known except I had the order shipped to me directly. The $50 does not cover the missing items.
I will update if this is resolved in a better way. For now, I can't recommend their service.
Update: the knot credited me for the purchase which covers the missing items purchase.
22. april 2026
Besvarelse fra The Knot
Hi, we’re very sorry for the frustration and inconvenience this situation caused. We understand how disappointing it must have been to receive an incomplete order and then go through the added effort of reporting and documenting the issue.
We’re glad the team was ultimately able to fully refund the purchase and work directly with the retailer to address the issue moving forward. Thank you for taking the time to share your experience and updated outcome.
Sarah @ The Knot Customer Support
I had a generally good experience
I had a generally good experience, however, making my invitations, specifically the addressed envelopes, was frustrating. The original person I was corresponding with kept making mistakes and typos, not following the addresses I sent. They eventually switched to another person on their end, and finally got the addresses correct.
1. januar 2026
Besvarelse fra The Knot
I’m sorry parts of the invitation process became so frustrating, especially with the repeated errors early on. I’m glad the second designer was able to get everything corrected in the end.
The issues you experienced with the addressing process have been raised with the appropriate team for review.
Sarah @ The Knot Customer Support
I had left our make if the message for…
I had left our make if the message for our gift and customer service helped get that added to the gift card.
22. maj 2026
Besvarelse fra The Knot
I’m glad the team was able to quickly help correct the gift message and get everything sorted for you.
Sarah @ The Knot Customer Support
Easy and efficient.
22. maj 2026
Besvarelse fra The Knot
Thank you for the review. We’re happy the experience felt smooth and straightforward for you.
Sarah @ The Knot Customer Support
Amazing customer support
I had a great experience working with The Knot’s design support team for my wedding stationery. I was on a very tight timeline and was initially worried about turnaround times, but Rachel from the Consumer Experience Design Specialist team was incredibly helpful, responsive, and kind throughout the process.
She quickly accommodated the design changes I requested, kept me updated on production timing, and even upgraded my shipping to help ensure everything would arrive in time for my wedding. Once the final changes were made, the proofs looked absolutely perfect.
I really appreciated the prompt communication and willingness to help make a stressful situation feel manageable. Thank you again for the excellent customer service!
22. maj 2026
Besvarelse fra The Knot
Hi, Rachel clearly made a meaningful difference during a stressful moment, and I’m so glad she was able to support you so thoughtfully throughout the process. I’ll be sure your kind words are shared with her and the wider team.
Sarah @ The Knot Customer Support
Customer service was great
Customer service was great! I ordered double the amount of invitations I needed and didn’t realize it until I submitted my payment. I sent an email right after and the first thing the next morning, customer service fixed the problem and ordered my refund for the difference. Amazing response time.
22. maj 2026
Besvarelse fra The Knot
HI, I’m glad the team caught the issue quickly and was able to process the adjustment and refund without delay. Thanks for sharing your experience with us.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
Hi, thank you for sharing your experience. We’re so glad to hear everything arrived looking great and within the expected timeframe. We truly appreciate your support!
Sarah @ The Knot Customer Support
After I was able to locate the site found the registry and able to pick what was remaining of the list.
After I was able to locate the site, it was easy to select items I wanted to purchase for the bride and groom for their bridal shower. Received an extra couple of things and was told to hang on to or to donate. Thank you.
21. maj 2026
Besvarelse fra The Knot
Hi, we’re happy to hear you were able to find the registry and easily choose gifts for the couple once you were on the site. We also appreciate your understanding regarding the duplicate items and are glad the team could help provide guidance.
Thank you for celebrating such a special occasion with us.
Sarah @ The Knot Customer Support
Unable to place an order because my the card was not processed correctly.
Unable to place an order because my credit card declined but my bank did not see any record of my transaction.
Your hours are limited: you close at 3pm Pacific.
I called the next day after speaking with my bank. They saw no problem and no declined transactions. I called you and spoke with Haley. She attempted to make the purchase, my card was declined.
I called my bank again. They did not see the transaction. When I called you back, it was 3:01pm and you did not pick up. I left a message, and Amanda called me back. She told me the item was out of stock.
Today, I received an e-mail from Tamara. I replied to her e-mail that I had made the purchase elsewhere and please mark the item as purchased for the bride and groom so they won't get two.
I have no idea why my card was declined. My bank does not see the transactions that you "sent" to it. They even checked with Visa and there are no transactions.
But the worst of it is, you close at 3pm Pacific. This is not friendly Customer Service Hours for anyone who lives on the West Coast.
I was able to find it elsewhere.
19. maj 2026
Besvarelse fra The Knot
Hi, we’re sorry to hear about the frustration you experienced while trying to complete your purchase. We understand how confusing and inconvenient it must have been to repeatedly encounter payment issues without clear visibility into the declined transactions.
We also appreciate your feedback regarding support availability and service hours, especially for customers on the West Coast. While we’re glad you were ultimately able to find the item elsewhere and assist the couple by updating the registry, your comments regarding the overall experience have been shared internally for review.
Sarah @ The Knot Customer Support
You only got 1 because there is no…
You only got 1 because there is no zero. The reply to my cry for help only parroted the corporate message. No offer of help. Must be AI at work.
21. maj 2026
Besvarelse fra The Knot
Hi, we appreciate you taking the time to share this feedback. We understand how disappointing it is to be unable to complete a purchase while trying to send a wedding gift from abroad.
Your comments regarding international payment and checkout support have been shared internally as we continue evaluating future improvements.
Sarah @ The Knot Customer Support
I cannot thank you enough for your help…
I cannot thank you enough for your help and support. The Knot provided excellent care with my order and shipment.
Thank you!
Thank you!
21. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for your incredibly kind words. We’re delighted to hear the team was able to provide the support and care you needed throughout your order and shipment experience.
Wishing you all the very best, and thank you again for choosing The Knot.
Sarah @ The Knot Customer Support
Awesome experience with all the help…
Awesome experience with all the help throughout the whole process!
21. maj 2026
Besvarelse fra The Knot
Hi, thank you so much for the lovely feedback. We’re thrilled to hear you had such a positive experience and felt supported throughout the process from start to finish.
Sarah @ The Knot Customer Support
I failed to sign my name when I gave…
I failed to sign my name when I gave the gift. I contacted The Knot and they corrected it for me. Very thankful to Yugantar!!
21. maj 2026
Besvarelse fra The Knot
Hi, we’re so glad the team could help quickly update the gift details for you. Small moments like that matter, and we’ll be sure to share your kind words with Yugantar.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Meuy in customer service help
Meuy in customer service assisted us with an issue with our order of escort cardsl. Meuy was kind and very helpful!
18. maj 2026
Besvarelse fra The Knot
Hi, we’re so pleased to hear Meuy was able to assist with your order and provide such helpful support along the way. We’ll be sure to share your kind words with her and the team.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.