Honestly I wouldn't even give this site one star. My future daughter in law did her registry through The Knot. I ordered her gift on a Sunday. I was given a delivery date for Wednesday of that week,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... Se mere
Virksomheden har svaret
After submitting my order for save the date cards and envelopes, the editors sent out an email for my guest list addresses promptly. They always checked to see if I needed to make changes before print... Se mere
Virksomheden har svaret
TheKnot has made everything from keeping track of all the planning that’s being done to making everything for guests simple and easy to access. TheKnot delivered PERFECT invitations, envelopes, and se... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Kontaktoplysninger
3,4
Middel
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra The Knot
Hello,
Thank you for sharing your experience. I'm glad the team could provide helpful design support and make the process feel smooth from start to finish.
Sarah @ The Knot Customer Support
Efficient and professional
Everything was efficient from website access and browsing capabilities to design functionality and customer service was professional and easy to communicate with.
26. maj 2026
Besvarelse fra The Knot
Thank you for sharing your experience. We're delighted to hear that you found the entire process seamless, from exploring the website and designing your products to working with our customer service team. We appreciate your feedback and are grateful to have been part of your wedding journey.
Sarah @ The Knot Customer Support
Prompt customer service.
26. maj 2026
Besvarelse fra The Knot
Hello,
Thank you for your review. I’m glad the team was able to provide timely support when you needed it.
Sarah @ The Knot Customer Support
RSVP Card
I had a concern with my RSVP card and received timely support! Everyone was so kind to work with. Thank you!
26. maj 2026
Besvarelse fra The Knot
Hello,
I’m so glad the team could quickly help with your RSVP card and provide the support you needed. Thank you for your kind words.
Sarah @ The Knot Customer Support
Took 4 days to reply to my email to…
Took 4 days to reply to my email to delay shipment. No cancellation option on website. Needed to delay shipment as person receiving the shipment was out of town.
28. maj 2026
Besvarelse fra The Knot
Hello,
I’m sorry the timing of the response did not meet your needs, especially given the urgency of updating a shipment before delivery. I can understand how frustrating it was not having a self-service option available when the recipient's plans changed.
Your feedback regarding response times and shipment management options has been shared with the team for review.
Sarah @ The Knot Customer Support
Amazing customer service
Amazing customer service from the knot! They were able to answer all of my questions and even expedite my shipment that might not have arrived before my wedding day! I can’t recommend them more!
28. maj 2026
Besvarelse fra The Knot
Hello,
I’m delighted to hear the team was able to answer your questions and help ensure your order arrived in time for such an important occasion. We’re honored to have been a small part of your wedding preparations.
Sarah @ The Knot Customer Support
Great customer service and easy use!
I’ve had a fantastic time with the ease of using The Knot for our wedding website, invitations, RSVPs, and more. The quality of the paper products is excellent. I made a judgement error and ordered a last minute table topper that said it would arrive the day before my wedding; however, I didn’t account for the time it needed to review and ask me for the final approval of the cards and it wasn’t going to make it. I wanted to cancel, but instead, I got an email saying they expedited my printing and overnighted my order for free. They said they hoped I would give it one last shot and have a great wedding. I couldn’t be happier with The Knot for all of my wedding planning.
25. maj 2026
Besvarelse fra The Knot
Hello,
Thank you for sharing this. I’m so glad the team was able to step in and help when timing became tight, and that everything came together for your wedding day.
It’s wonderful to hear that the website, stationery, and support experience all played a positive role in your planning journey. We’re honoured to have been part of it.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
Hello,
I’m glad the team could help make the invitation process easier for you. Thank you for taking the time to share your experience.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
Thank you for the wonderful review. We’re so happy to hear The Knot has been part of such a positive experience for you, and we are honoured to have played a small role in your wedding preparations.
Sarah @ The Knot Customer Support
Easy!!!
I was able to design what I could on my own and then when getting proof, they were helpful in adding the things I could not do on my own highly recommend!
28. maj 2026
Besvarelse fra The Knot
Hello, I’m so glad you found the process easy and that the team could help with the finishing touches when needed. It’s wonderful to hear you were able to create exactly what you envisioned.
Sarah @ The Knot Customer Support
Budget Friendly
I love all the helpful tips and how easy it is to design your own website! Its been so helpful knowing that a lot of my friends who cant make it to my wedding will still be able to enjoy pics, livestream and more all because of this website!
Most of all I love that its free!
Wedding planning can be so expensive and I am so thankful for the knot for creating something like this and not demanding subscriptions or anything. Its amazing!
25. maj 2026
Besvarelse fra The Knot
Hello, thank you for taking the time to share this. Knowing we've helped make such an important chapter a little easier means a great deal to us.
We're delighted to have been part of your wedding journey and wish you all the very best for the celebrations ahead.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
I’m sorry the process did not work as you expected. I can understand how frustrating it would be to invest time in a design and then discover it couldn't move forward in the way you anticipated.
Your feedback regarding the design-to-proof workflow and overall experience has been shared with the team for review.
Sarah @ The Knot Customer Support
Can’t find my sample order
Can’t find my sample order.
The on line help tries but really doesn’t help me find or edit. Disappointing. Thought the Knot offered more personalised services from when I ordered the sample. We really liked the sample design.
27. maj 2026
Besvarelse fra The Knot
I’m sorry the process became frustrating when trying to locate or edit your sample order. I can understand how disappointing that felt, especially after finding a design you really loved.
Your feedback around the online support and editing experience has been shared with the team for review.
Sarah @ The Knot Customer Support
Outstanding Customer Service!
Outstanding Customer Service!
The Knot truly has the absolute best customer service. They are incredibly attentive to every single email and always get back to me so quickly. I highly recommend them to anyone planning a wedding—they make the whole process so much easier!
24. maj 2026
Besvarelse fra The Knot
Hello,
Thank you so much for the kind words. I’m delighted to hear the team has been consistently responsive and supportive throughout your planning experience.
We’re honored to have been a small part of your wedding journey.
Sarah @ The Knot Customer Support
Besvarelse fra The Knot
Hello,
I’m so glad the process felt smooth and that the communication and turnaround time met your expectations. We’re happy to have been part of your wedding preparations.
Sarah @ The Knot Customer Support
Great experience super excited to…
Great experience super excited to receive all my invites and sign! Email communication was great and they wouldn’t start until I approved it all.
27. maj 2026
Besvarelse fra The Knot
Hello,
I’m so glad the process felt exciting and well supported from start to finish. It’s great to hear the communication was clear and that you felt confident approving everything before production began.
Sarah @ The Knot Customer Support
I was trying to say the worst
I was trying to say the worst. I not only was charged for the gift but I had to chase you down to find out it was out of stock. After that you assumed instead of a refund I would want you to credit there account. In my opinion this was not only unprofessional but I feel bullied into something I wouldn't have done. Instead of asking you just did....
24. maj 2026
Besvarelse fra The Knot
Hi, I’m sorry for how frustrating this experience felt. I completely understand why you were upset having to follow up yourself to discover the item was unavailable, and then feeling the resolution was decided for you rather than discussed with you first.
Your feedback around communication and refund handling has been shared with the team for review.
Sarah @ The Knot Customer Support
Poor experience
Three items ordered. Two were purchased via Macy’s. No gift or message card provided. The couple will think these two items are from me alone. The item from The Knot permitted me to fill out a message card with a message and who sent gifts. We are seven people sending three gifts totaling $356.96. I called Macy’s and asked if a card could be sent and I would email the names of people. I did this and supposedly information was to be sent to the warehouse. This did not happen. I spoke to someone at The Knot and was told it was not your responsibility once an item was purchased this way. It’s The Knot’s responsibity to provide message card. I would not have ordered these two Macy’s items if I k ew this would happen. I had to tell the mother of the groom who sent these items. I should not have had to do that. So much time was taken. It was not a pleasant experience. Let the buyer , me, know that no gift message card is provided unless DIRECTLY from the Knot website. I will never use the knot again.
24. maj 2026
Besvarelse fra The Knot
HI, I’m sorry this became such a frustrating and time-consuming experience. I completely understand why you were upset discovering the Macy’s gifts did not include the message card details you expected, especially when the gifts were being sent on behalf of multiple people.
Your feedback around partner registry purchases and clearer communication during checkout has been shared with the team for review. We understand how important gift messaging is for moments like these.
Sarah @ The Knot Customer Support
Hello,
Hello,
I’m frustrated that I spent hours entering guest names and addresses into your platform assuming that data would integrate with the envelope addressing service, only to later learn I have to manually re-enter everything into a separate spreadsheet.
This creates unnecessary duplicate data entry, poor workflow design, and significant user friction. From a UX standpoint, users naturally expect address data already stored within the platform to be reusable across related services like envelope printing.
At no point was it clearly communicated that these systems were not integrated or compatible.
I’d appreciate assistance minimizing the need for redundant entry, as well as consideration for improving interoperability between these features for future customers.
Thank you.
27. maj 2026
Besvarelse fra The Knot
Hello,
I’m sorry the process created so much extra work and frustration. I completely understand why you would expect guest information already entered into the platform to carry through seamlessly into envelope addressing without requiring duplicate entry.
Your feedback around workflow integration, usability, and clearer communication between these features has been shared with the team for review.
Sarah @ The Knot Customer Support
I purchased a registry item
I purchased a registry item, and expected the item to be mailed to the bride. That was May 3. An email arrived saying the gift was getting ready. I alerted the bride to let me know when the package arrived at her house so I could wrap it. . Patiently waiting, and receiving NO communication that the gift had been “sent”, I inquired. Only then I learned that an electronic “gift card” had been sent. This was a shower gift and spoiled my gift giving. I am extremely disappointed in the service,
5. maj 2026
Besvarelse fra The Knot
Hello, I’m sorry this created such a disappointing experience, especially around an important shower gift. I completely understand how frustrating it must have been to expect a physical item delivery, only to later discover an electronic gift card had been sent instead.
Your feedback around order communication and delivery clarity has been shared with the team for review.
Sarah @ The Knot Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.