After being taken ill this year with a blood clot on the brain the Exeter have been very helpful.I have been allocated an adviser who has helped me and my family through every part of the claim proces... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
The Exeter listened to me recently when I had a problem and they resolved the matter to my full satisfaction. My Wife and I have relied on The Exeter cover over many years. It has been a most wise inv... Se mere
Virksomheden har svaret
Awful experience with this company. When cancelling the insurance today the people couldn’t have sounded more unprofessional. Clearly aren’t bothered at all. If you have chosen this insurance provider... Se mere
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A great company with a fantastic service team. I had to claim on my income protection after a very nasty limb threatening accident and the team have been excellent throughout. Always helpful and very... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktoplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannien
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
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Besvarelse fra The Exeter
Good morning, Louis,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear about the delay to your recent payment - I understand how concerning and frustrating this must have been for you.
We recently experienced an issue affecting some claim payments, which has now been fully resolved. As this was an error on our part, we’re proactively contacting all affected members, and payments have now been issued.
If you’d like to talk this through or need any further support, our claims team would be very happy to help using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Servicing Specialist.
Evasive and unhelpful
OMade a simple enquiry about a potential claim...actually aimed at saving them money.Received an obstructive and unhelpful response. Asked again..just got a meaningless obfuscatory answer. Still avoid giving a useful answer.
Bit surprised at positive reviews here...some might feel not all genuine.
Meaningless response here..they have full details.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Hi, thank you for taking the time to leave us a review, I am sorry to hear of the experience that you have had when speaking to us about a potential claim. We would appreciate the opportunity to provide further clarity regarding your query. If you are happy to contact us with your policy information, our claims team can be contacted on 0300 123 3253 and they are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm. Alternatively they can be emailed at pmi-claims@the-exeter.com. If you would prefer to speak to our Member Servicing Team, we can assist you with any policy specific queries. Our telephone number is 0300 123 3201 and we are open Monday to Friday 8am to 6pm. Alternatively our email address is member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist
Very empathic staff and rather can do…
Very empathic staff and rather can do then can’t do attitude. Telephone Waite a little bit too long.
7. maj 2026
Besvarelse fra The Exeter
Hi Mrs Fine, thank you for taking the time to leave a review. I'm sorry you had to wait to speak to one of our agents but glad that they were empathetic and happy to help you. Many thanks Denise, Member Servicing Specialist.
Besvarelse fra The Exeter
Hi, thank you so much for your review. I am delighted that your experience with us was really good. Many thanks Jessica, Member Servicing Specialist.
Poor Service
Poor Service
I was signed off work in February with a 4 week delay period it’s now nearing the end of May……still no payment.
This was sold as protection if you are ill your costs would be covered whilst not working, a safety net. 3 months and still not a penny I was off for 6 weeks but could only claim for 2. I had to return to work as no payments were forthcoming but was still having the same effects.
I have now issued court proceedings against the Exeter to claim this money back.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good afternoon, Ben,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you’re unhappy with the service you’ve received. You do have the option to escalate your complaint to the Financial Ombudsman Service, free of charge, as outlined below. You can also find further information about their role on the Financial Ombudsman Service website -
www.financial-ombudsman.org.uk
Once again, I’m sorry that we haven’t been able to meet your expectations on this occasion.
Kind regards, Ruby - Member Support Specialist
Speaking for my husband he’s experience…
Speaking for my husband he’s experience has been first class , mine not so good , when I had issues and wanted to see a particular dr who had the Exeter on her list , I was given other options 2 were 15 miles away and the other was a dr I had already seen and didn’t like
18. maj 2026
Besvarelse fra The Exeter
Good afternoon, Valerie,
Thank you for taking the time to leave your review.
I’m really sorry to hear that your recent experience hasn’t met the expectations you previously had with us. I completely understand how disappointing this must feel, especially if you were hoping to see a particular specialist.
We always aim to support our members in accessing the care they prefer. When a policy is on one of our hospital list options, and the specialist is appropriately registered, we will do our very best to accommodate requests for a specific doctor. However, if your policy is on our Guided Specialist option, referrals are arranged through our approved network. This means we aren’t always able to guarantee appointments with a named specialist, as the focus of this option is to ensure prompt access to appropriate care within the network we work with.
I appreciate that this may not have been clear or aligned with your expectations, and I’m sorry for any frustration this has caused. If you would like us to review your situation further or have any specific concerns you’d like to raise, please don’t hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
No quibble assistance and polite staff
13. maj 2026
Besvarelse fra The Exeter
Hi Mark, I'm delighted that we've been able to provide you with no quibble assistance and that my colleagues have provided you with a polite service. Many thanks for taking the time to leave a review, Jessica, Member Servicing Specialist.
I had a letter saying that my claim…
I had a letter saying that my claim could not be paid as I had not sought prior approval. This was incorrect as prior approval had been sought.
The lady I spoke to was very helpful and quickly sorted the problem.
14. maj 2026
Besvarelse fra The Exeter
Good afternoon, Bob,
Thank you for taking the time to share your feedback with us.
I’m really sorry to hear about the miscommunication you’ve experienced recently in relation to your policy although glad to hear this has now been sorted. I understand how frustrating this must have been, particularly at a time when you need clear and timely information.
We would welcome the opportunity to look into this further for you and ensure your concerns are fully reviewed. If you’d like to discuss your experience in more detail or have any specific concerns you’d like to raise, please don’t hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Always helpful and informative
Always helpful and informative. So glad I choose Exeter over 20 years ago.
21. marts 2026
Besvarelse fra The Exeter
Hi Barry, thanks so much for leaving a review. I am really pleased that you have found that my colleagues have provided you with a helpful and informative service during your longstanding membership with us. Many thanks Jessica, Member Servicing Specialist.
I have been with you for many years
I have been with you for many years. The staff are always polite and very helpful.
15. maj 2026
Besvarelse fra The Exeter
Good afternoon, Mr Miller,
Thank you for taking the time to leave us a review. I am very pleased to hear you have found the staff to be polite and helpful and have retained your cover for a long time, too!
Kind regards, Ruby - Member Support Specialist.
Always someone knowledgeable and…
Always someone knowledgeable and friendly at the end of the phone.
15. maj 2026
Besvarelse fra The Exeter
Good afternoon, Linda,
Thank you for your review. I am delighted to hear that you have found our staff to be knowledgeable and friendly on the phone. Thank you for the 5 star review!
Kind regards, Ruby - Member Support Specialist.
Having dealt with 2 or 3 health…
Having dealt with 2 or 3 health insurance companies over the past 45 years , I have NEVER come across one that is impossible to get a straight reply from nor any personal service. Different people all the time . It takes upwards of 5 days to receive a reply and I could go on. I will be cancelling this policy whenever I can
14. maj 2026
Besvarelse fra The Exeter
Good afternoon, Jonathan,
Thank you for taking the time to provide your feedback.
I’m sorry to hear about the delays you’ve encountered while using your policy. Although we’ve recently experienced a higher-than-usual volume of enquiries, this is not the standard of service we aim to provide. Please accept my sincere apologies for any inconvenience caused.
We would welcome the chance to review this in more detail. If you would like to discuss your experience or raise any concerns, please don’t hesitate to contact the relevant team using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby – Member Support Specialist
Very friendly and efficient
Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
6. marts 2026
Besvarelse fra The Exeter
Good afternoon, Dixon,
Thank you for taking the time to leave us feedback. I am very happy to hear that you have had a helpful and prompt experience with our staff when contacting us on the phone and that service has been excellent overall!
Kind regards, Ruby - Member Support Specialist
Average so far
Having been with AXA PPP for years we changed to The Exeter due to cost. The old saying you get what you pay for is true.
Dealings so far are long winded and take time. Not what you expect going privately.
14. maj 2026
Besvarelse fra The Exeter
Good morning Mike,
Thank you for taking the time to share your feedback with us.
I’m very sorry to hear about the delays you’ve experienced while using your policy. While we’ve recently had a higher volume of enquiries than usual, this does not reflect the level of service we strive to deliver. Please accept my sincere apologies for any inconvenience this has caused.
We would appreciate the opportunity to look into this further for you. If you would like to discuss your experience or raise any concerns, please feel free to contact the relevant team using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Besvarelse fra The Exeter
Good morning, Kevin,
Thank you for taking a moment to leave us a review. I am very pleased to hear that we came through when you needed us most! Thank you for your 5 star review!
Kind regards, Ruby - Member Support Specialist.
Communication
I was unable to talk with an agent to resolve an issue:
Exeter could not give me a phone appointment to discuss
13. maj 2026
Besvarelse fra The Exeter
Good afternoon,
Thank you for sharing your feedback with us.
I am very sorry to hear that you have had difficulty getting in touch and arranging a phone appointment to discuss your concerns. I fully appreciate how disappointing and frustrating this experience must have been.
Although we have recently seen an increase in enquiry volumes, this is not the standard of service we aim to provide, and I sincerely apologise for any inconvenience caused.
We would value the opportunity to review this matter for you. Should you wish to discuss your experience further or raise your concerns, please contact the appropriate team using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Excellent service
Been with the Exeter for 2 years now for the whole family
Had to make a couple of claims and every time all quickly dealt with.
Cannot fault them at all
3. maj 2026
Besvarelse fra The Exeter
Good morning, Michael,
Thank you for leaving us a review. I am very pleased that you and your family have been with us for 2 years and are happy with the service we have provided.
Kind regards, Ruby - Member Support Specialist.
the Exeter
the Exeter, very helpful and very cooperative and completely professional I will recommend them to anybody great Health company to belong to
13. maj 2026
Besvarelse fra The Exeter
Good morning, Dave,
Thank you for taking a moment to leave us a review. I am delighted to hear that you are pleased with the service at The Exeter and would recommend us to others.
Kind regards, Ruby - Member Support Specialist.
Lack of urgency or customer centric behaviour
Communication is very slow, when medical intervention is required 5 days to read and respond to an email. Wow. Your peers are so much better and clearer to work with.
5. maj 2026
Besvarelse fra The Exeter
Good afternoon, Daniel,
Thank you for your review. I am very sorry to hear of the issues you have experienced with delays in contacting us and receiving a timely response, and I appreciate how frustrating this must have been.
While we have experienced high contact volumes recently, this is not the level of service we aim to provide, and I apologise for the impact on you.
We would welcome the opportunity to investigate this further for you, should you wish to discuss this further or escalate your concerns, please contact the relevant team below:
IP Claims: 0300 123 3201 (Option 1), Mon–Fri 8am–5pm, ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Mon–Fri 8am–8pm, Sat 8am–1pm, pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards,
Ruby – Member Support Specialist.
The Exeter have done me proud
The Exeter have done me proud! Great communication and great care and attention.
12. maj 2026
Besvarelse fra The Exeter
Good afternoon, John,
Thank you for taking a moment to leave us a review. I am very happy to hear that you have experienced excellent care, attention and communication when contacting us at The Exeter.
Kind regards, Ruby - Member Support Specialist.
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