After being taken ill this year with a blood clot on the brain the Exeter have been very helpful.I have been allocated an adviser who has helped me and my family through every part of the claim proces... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Exeter listened to me recently when I had a problem and they resolved the matter to my full satisfaction. My Wife and I have relied on The Exeter cover over many years. It has been a most wise inv... Se mere
Virksomheden har svaret
Awful experience with this company. When cancelling the insurance today the people couldn’t have sounded more unprofessional. Clearly aren’t bothered at all. If you have chosen this insurance provider... Se mere
Virksomheden har svaret
A great company with a fantastic service team. I had to claim on my income protection after a very nasty limb threatening accident and the team have been excellent throughout. Always helpful and very... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktoplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannien
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
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The Exeter have done me proud
The Exeter have done me proud! Great communication and great care and attention.
12. maj 2026
Besvarelse fra The Exeter
Good afternoon, John,
Thank you for taking a moment to leave us a review. I am very happy to hear that you have experienced excellent care, attention and communication when contacting us at The Exeter.
Kind regards, Ruby - Member Support Specialist.
They take a very long time to pay out…
They take a very long time to pay out for NHS treatment. Over 3 months and only paid when I made a complaint. Even though I had messaged them number if times.
If you email them they take a long time to get back to you tends just to be thank you for your email. Difficult to get through to Customer Services.
13. maj 2026
Besvarelse fra The Exeter
Good afternoon, Susan,
Thank you for taking the time to share your feedback. I am sorry to hear about the difficulties you’ve experienced with payment and the delays in getting through to us. I understand how frustrating this must have been.
We have been experiencing particularly high volumes of contact over the past few months, but this does not lessen the impact on you, and I sincerely apologise for any inconvenience or stress this has caused.
If you would like us to look into this further or if you wish to escalate your concerns, please don’t hesitate to get in touch with the relevant team using the details below:
IP Claims
0300 123 3201 (Option 1)
Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims
0300 123 3253
Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
We would really appreciate the opportunity to put this right for you.
Kind regards, Ruby – Member Support Specialist.
From start to finish handled superbly…
From start to finish handled superbly by your team
3. april 2026
Besvarelse fra The Exeter
Good afternoon, Rhian,
Thank you for taking a moment to leave us a review.
I am delighted to hear that your experience with us has been superb! Thank you for the 5 stars.
Kind regards, Ruby- Member Support Specialist.
You have turned down all my requests…
You have turned down all my requests for payment so far, so I can’t really give any sort of review
13. maj 2026
Besvarelse fra The Exeter
Good afternoon, Anne,
Thank you for taking a moment to leave us a review, we really value all feedback from our members.
I am very sorry that you don't feel pleased with the experience you have had so far.
If you would like to discuss claims further or possibly make a complaint regarding your experience so far you can contact our teams using the information below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com.
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com.
Kind regards, Ruby - Member Support Specialist.
Very helpful and understanding and…
Very helpful and understanding and sorted the claim out well. Keep me up to date and informed at all times.
23. april 2026
Besvarelse fra The Exeter
Good afternoon, Paul,
Thankyou for taking the time to leave us a review. I am delighted to hear that our staff were helpful, got your claim sorted and kept you informed throughout.
Kind regards, Ruby - Member Support Specialist.
Wonderful cover in the course of my indisposition
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical wound in my backside . All have had to be done by skilled nurses at the private hospital as there is a continual danger of infection . Recently we have moved to every other day and now once per week , .
I can understand the underwriters reluctance to give open ended cover but am a little disappointed at the apparent lack of understanding of my need to receive treatment to what is still an open wound . I am hopeful that a letter requested by the Exeter from my surgeon will enable continued cover for what is after all continued treatment /operations
( with application of anti-septic gel each time ) .
But, Whatever the insurance company has been truly wonderful
12. marts 2026
Besvarelse fra The Exeter
Good afternoon, Simon,
Thank you for taking a moment to leave us a review.
I am very pleased to hear that overall you have found your insurance with us to be wonderful. You have also highlighted an ongoing conversation between yourself and our claims team, which we unfortunately cannot address on such a public platform, however if you would like to pursue this matter further you can contact our claims team using the information below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com.
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com.
Kind regards, Ruby - Member Support Specialist.
Besvarelse fra The Exeter
Good afternoon, Keith,
Thank you for taking the time to leave us a 5 star review! We appreciate your feedback.
Kind regards, Ruby - Member Support Specialist.
The people that I have been lucky…
The people that I have been lucky enough to have dealt with have been very understanding and shown a great deal of empathy for me at a time when the need for a claim was distressing.
15. april 2026
Besvarelse fra The Exeter
Good afternoon, AC,
Thank you for taking the time to leave us a review. I am very pleased to hear that our staff have been compassionate, helpful and understanding at a time when it mattered most.
Kind regards, Ruby - Member Support Specialist.
When my wife needed to call you
When my wife needed to call you, because of a hip problem your organisation dealt with it very quickly and very professional. Great customer experience.
16. marts 2026
Besvarelse fra The Exeter
Good afternoon, Paul,
Thank you for taking a moment to leave us a review.
I am very happy to hear that your call was handled promptly and professionally when it mattered most.
Kind regards, Ruby - Member Support Specialist.
Besvarelse fra The Exeter
Hi Irwin, thank you for your review. I am really pleased that you found our service speedy and with no fuss. Many thanks Denise, Member Servicing Specialist.
You have messed me around and I am…
You have messed me around and I am still waiting for a decision while in bad pain. I wouldn’t recommend you to anyone.
2. april 2026
Besvarelse fra The Exeter
Hi, I'm sorry to hear that you are currently in pain. Please feel free to speak to our claims team and they will be happy to look into the matter for you. The telephone number for private medical claims is 0300 123 3253 and their hours are 8am to 8pm Monday to Friday and Saturday 8am to 1pm. If it is an income protection claim, the number is 0300 123 3201, option 1 and their hours are 9am to 5pm. Many thanks Denise, Member Servicing Specialist. Monday to Friday.
Telephone always answered by helpful…
Telephone always answered by helpful staff, queries answered quickly. E mail confirmation helpful
13. maj 2026
Besvarelse fra The Exeter
Hi Sheila thank you for taking the time to leave a review. I'm delighted to hear that were helpful and answered your queries quicky. Many thanks Denise, Member Servicing Specialist.
Very easy and helpful.very efficient…
Very easy and helpful.very efficient and informative.Thank you.
2. april 2026
Besvarelse fra The Exeter
Hi John, Thank you for sharing your experience & leaving a 5 start review. I'm happy we were helpful and efficient. Many thanks Denise, Member Servicing Specialist.
Good health insurance provider.
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investigated and upheld. So overall very satisfied.
1. maj 2026
Besvarelse fra The Exeter
Hi Shaun, thank you for taking the time to leave a review. I'm glad to hear our claims team were efficient and our premiums are reasonable. Many thanks Denise, Member Servicing Specialist.
The income protection claim took almost…
The income protection claim took almost 6 months to come through. I had to go back to work because I ran out of money before I got the payout.
20. april 2026
Besvarelse fra The Exeter
Hi Nikodem, I'm sorry to hear of your experience. If you would like to discuss this further with our claims team, please call them on 0300 123 3201 , option 1. Their hours are 9am to 5pm Monday to Friday. Many thanks Denise, Member Servicing Specialist.
Besvarelse fra The Exeter
Hi Marta, thank you for leaving a 5 star review. I'm happy to hear that you would recommend us. Many thanks Denise, Member Servicing Specialist.
Policy is due for renewal
Policy is due for renewal, I've been trying for the last 2 weeks to get through to customer service to ask for some amendments in my cover from renewal. Ive also sent emails. So far I've waited up to 45 mins before hanging up. I must have called every day for the last 2 weeks waited 25-40min each time waisting my life away! Im now looking elsewhere, Ive never had a claim so this is probably the first time I've called them since I took the policy out 3 years ago.
How on earth can I have faith in a company insuring my health to which I am paying a hefty direct debit to each month if I cant even speak to them. Very Poor service, but after reading the reviews, it seems I'm not the only one. Very disappointed, The Exeter came highly recommend to me as well, time to move on to another insurer I think
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Hi JOH, thank you for taking the time to leave a review. I'm really sorry for the experience that you have had recently whilst trying to reach us by telephone. We have experienced an unprecedented number of phone calls over the last few weeks due to an IT issue that has now been resolved. I sincerely apologise that we have not been able to answer your call in a timely manner. I would be happy to arrange a callback so that we can help you with the amendments that you would like to make at renewal. If you would like me to arrange this for you, please email member@the-exeter.com with your policy information. Many thanks Jessica, Member Servicing Specialist.
Really slow response to emails
Really slow response to emails, Really disappointing. Took 2 weeks to approve initial appointment or even respond by email.
Not sure whether I will continue after my first year.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Hi Charlotte, I really appreciate you taking the time to leave a review. I am sorry to hear that this experience has not provided you with the level of service that we aim to achieve. If you wish to discuss options for your policy, you can contact our Member Servicing team on 0300 123 3201 and they are open Monday to Friday 8am to 6pm. You can also email them at member@the-exeter.com. Alternatively if you would like this issue to be investigated further, please contact our claims directly on 0300 132 3253. They are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm. You can email them at pmi-claims@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Seem to be reluctant to transact new business direct.
Telephoned today to try and take out new policy, suggested I should work through a broker or go on web site, they do not seem interested in new business, very disappointing.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Hi Paul, I’m sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we are providers of Income Protection, Private Medical, and Life cover, the Financial Conduct Authority (FCA) does not allow us to provide personalised advice about policies. This means we’re unable to advise on what cover would be most suitable for your individual circumstances.
For this reason, we recommend speaking with a financial adviser, as they’re able to provide advice and arrange a policy tailored to your needs. Many thanks Denise, Member Servicing Specialist.
Sick pay after hip replacement
I have been with The Exeter for many years with an income protection scheme. I had to use it recently after having a hip replacement. Angela was really helpful as we're the rest of the staff I spoke to. They were very quick to deal with my claim which was really useful during my time off work. Thanks again, Martin Newman.
23. april 2026
Besvarelse fra The Exeter
Good morning. Newman1,
Thank you for taking the time to leave us a review. I am very please to hear you have found your policy useful when it was needed most, and that your claim was dealt with promptly. I have also passed your kind words onto Angela and the team.
Kind regard, Ruby - Member Support Specialist.
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