After being taken ill this year with a blood clot on the brain the Exeter have been very helpful.I have been allocated an adviser who has helped me and my family through every part of the claim proces... Se mere
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Se, hvad kunderne siger
The Exeter listened to me recently when I had a problem and they resolved the matter to my full satisfaction. My Wife and I have relied on The Exeter cover over many years. It has been a most wise inv... Se mere
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Awful experience with this company. When cancelling the insurance today the people couldn’t have sounded more unprofessional. Clearly aren’t bothered at all. If you have chosen this insurance provider... Se mere
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A great company with a fantastic service team. I had to claim on my income protection after a very nasty limb threatening accident and the team have been excellent throughout. Always helpful and very... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktoplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannien
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
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Been with this company for 19 years I…
Been with this company for 19 years I put a claim in and because I was out of the time frame for the claim they did not pay out stay far away as possible shocking don't respond to emails and if they do it takes them forever there are way way better company's than this one
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good afternoon, Christian,
Thank you for taking the time to get in touch and share your concerns about your claim.
I am sorry to learn that your experience has not met your expectations. I appreciate how disappointing this must have been and understand why you felt it necessary to raise your concerns. Providing a high standard of service to our members is very important to us, and I am sorry that this was not reflected in your experience.
We would welcome the opportunity to review your concerns further and gain a better understanding of the issues you have encountered.
Should you wish to discuss the matter in more detail, or if there are specific aspects of your claim experience that you would like us to investigate, please contact the appropriate team using the details below:
Income Protection Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am to 5pm)
Email: ipclaims@the-exeter.com
Private Medical Insurance Claims
Phone: 0300 123 3253 (Monday to Friday, 8am to 8pm, Saturday 8am to 1pm)
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Support Specialist
The Exceter representatives are always…
The Exceter representatives are always professional and courteous whenever I’ve Had to communicate with them.
The never seem stressed or not interested!!
Thank you.
Jack.
1. juli 2026
Besvarelse fra The Exeter
Good afternoon, Jack,
Thank you for taking the time to leave us a 5 star review! I am delighted to hear that you have had a positive experience when contacting us, and that our staff have always been happy, professional and courteous.
Kind regards, Ruby - Member Support Specialist.
Great support
My wife and I have only just joined the Exeter, and had a couple of questions when setting up the App. We were lucky enought to get Phillippa from the Exeter on the line, and she was superb. Friendly, knowledgeable, patient. A great ambassador for the Exeter, and a terrific introduction for us to the Exeter. Top support.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good morning, JC,
Thank you so much for taking the time to leave us a review. We're delighted to hear about your positive experience with Philippa. I've shared your kind feedback with her, and I know she'll be thrilled to hear it.
It's fantastic to learn that Philippa's warm, patient, and knowledgeable approach made the HealthWise app registration process easy to understand and navigate. We're especially pleased that you feel she is such a great ambassador for our company.
Kind regards, Ruby - Member Support Specialist
The way I have been treated by The…
The way I have been treated by The Exeter is shocking.
I've recently developed a nerve pain in my arm and the doctor has said I need to see a neurology specialist. The Exeter agreed to send me to a specialist and sent me to Taunton to see an optician! Obviously that was wrong so called up to get the correct appointment and was given a specialist in Hull some 7 hours away!
I was then given one in Plymouth but told I'd have to pay as they won't pay the doctors full costs! Not sure what the point of having insurance is if they just make you pay!
I was then given a doctor in Cornwall some 2 to 3 hours away!
I joined the Exeter as I live in the area, I'd assume they would use local hospitals but they simply go for the cheapest.
Shocking way to treat a client.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good afternoon, Mr Landen,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience while making a claim has been so far from the level of service we aim to provide to our members. I can completely appreciate how frustrating and concerning this must have been for you, particularly being directed to multiple venues for the care you needed.
Please be assured that it is never our intention to create additional stress or inconvenience during what is often already a difficult time. We strive to make the claims process as smooth and straightforward as possible, so I am very sorry that this has not been your experience on this occasion.
We genuinely value your feedback, and I would very much welcome the opportunity to look into this further for you, understand what has gone wrong, and work towards putting things right. If you are happy to do so, please contact one of our teams using the details below, and we will ensure your concerns are fully reviewed and handled with the care and attention they deserve:
IP Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
Thank you again for bringing this to our attention, and I hope we can restore your confidence in our service.
Kind regards, Ruby - Member Support Specialist.
Withdrawal of my cover at age 85…
Withdrawal of my cover at age 85 because I live overseas is not the kind of action your Quaker founders would have contemplated or permitted. I have always behaved responsibly. You have made a healthy profit from having me as a member. I have done my best to care for my health. I am not an ongoing burden. You must know that, despite having recovered from the major surgery I needed in June 2021 (to excise a large tumour from the edge of my brain) finding an alternative insurer at my age is virtually impossible for me. Yes, you could decide not to accept new overseas members. But to reject one of the most loyal members you've had - along with many others - is brutal and shameful beyond words.
PS: added 11 Sep '26: I communicated with your complaints team during the early months of 2026. My attempts to persuade The Exeter to reconsider my circumstances were rejected.
I was told that my cover in relation to ongoing claims would continue until the end of 2027 etc. This limited kind and period of cover does not in any way compensate for the loss of my cover during the years I may need it most unless I die suddenly.
My complaint is based on the premise that the Exeter is behaving unethically by withdrawing my cover. Encouraging me to write to the Ombudsman when you must know how difficult it will be for me to do that from overseas, alone, and at my age, feels like a guilty conscience in action to me, a bureaucrat's attempt to tangle a good-willed member in an unmanageable web of bureaucracy.
The Exeter could (and should) have chosen to cease accepting additional overseas members. Full stop. To jettison a responsible 86-year-old overseas member in this inhumane manner, thereby inferring you have the right to act in this way (as you do under the law) amounts to a cynical and shameful abandonment of medical ethics.
Other members be warned. It is no longer possible to assume that The Exeter will always behave as it should. I say this with deep regret, considering my own experience. May you be more fortunate than I have been.
19. december 2025
Besvarelse fra The Exeter
Good morning, Richard,
Thank you for taking the time to share your feedback with us.
I am sorry to learn of your disappointment regarding our decision to close our Overseas policies.
You do have the option to make a complaint regarding this, if you have not done so already. You can contact our complaints team using the information below:
Complaints: customercomplaints@the-exeter.com
You may be able to refer the complaint to the independent Financial Ombudsman Service to investigate the matter on your behalf. You can visit their website at:
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Kind regards, Ruby - Member Servicing Specialist
This was the first time I had made a…
This was the first time I had made a claim and it couldn't have been more simple. Unlike a previous provider didn't have to log into this, that and the other. Telephone calls were answered quickly and queries that I had were dealt with very efficiently. My only criticism is that when choosing a consultant I didn't realise that if the profile stated that they deal with AXA patients that means they deal with Exeter ones as well. This was explained to me by one of the claim handlers. Perhaps this could be explained in the brochure you send out. But overall a good experience.
23. maj 2026
Besvarelse fra The Exeter
Good morning, Janer,
Thank you for taking a moment to leave us a review. I am delighted to hear that you have found the process of making a claim simple, quick and fuss-free. I have noted your feedback regarding the selection of consultants and passed this back to our claims and marketing teams to ensure that it is considered.
Kind regards, Ruby - Member Support Specialist.
My experience with the Exeter
My experience with the Exeter, although quite limited to date, has been excellent with claims being efficiently dealt with.
15. juni 2026
Besvarelse fra The Exeter
Good morning, Lyn,
Thank you for taking the time to leave us a review. I am very happy to hear that your experience so far has been excellent and efficient.
Kind regards, Ruby - Member Support Specialist.
No one is ever perfect
No one is ever perfect; but what makes the difference is when something does go wrong how that company deals with that. This has been my experience with The Exeter! Something went wrong they jumped straight in it, they immediately apologised and investigated and put things right. That is excellent customer service 👍
18. juni 2026
Besvarelse fra The Exeter
Good morning, Mrs. Robinson,
Thank you for taking a moment to leave us a review. I am very pleased to hear that you have found our customer service to to be excellent and that errors that were made were quickly corrected by our team.
Kind regards, Ruby - Member Support Specialist.
The Exeter have been refreshingly…
The Exeter have been refreshingly brilliant to deal with always really helpful when claiming or just asking advise.
They pay out swiftly to physios etc and I like that they send you confirmation of what they have paid out on your behalf
I have had a new knee and they paid for robotic work which not all companies do
Highly recommend this company
19. juni 2026
Besvarelse fra The Exeter
Good afternoon, Karen,
Thank you for taking the time to leave us a review. I am very pleased to learn that your experience with us was brilliant when you needed us most. Thank you for recommended us to others and your 5 star review!
Kind regards, Ruby - Member Support Specialist.
Professionalism and manner of the call…
Professionalism and manner of the call handlers
Simplicity of the processes
Clear Claims process
11. juni 2026
Besvarelse fra The Exeter
Hi Alan, thank you for leaving a five star review. I'm glad that you found our claims process simple and my colleagues dealt with your claim in a professional manner. Many thanks Denise, Member Servicing Specialist.
The cover delivered
Overall the cover went well . Only difficulty was around outpatient cover. I knew I would have to pay for the initial consultation but after approval i I thought subsequent consultations before and after procedure would be covered but it wasn't.
10. april 2026
Besvarelse fra The Exeter
Good morning, Christopher,
Thank you for taking the time to leave us a review. I am pleased to learn that overall the cover went well for you, though note you have mentioned the outpatient coverage in your review. If you would like to discuss this further, please do feel free to contact the Member Support team using the details below:
Phone: 0300 123 3201 (Option 2 - Monday Friday 8am - 6pm)
Email: member@the-exeter.com
Kind regards, Ruby - Member Support Specialist.
Besvarelse fra The Exeter
Good afternoon, Nikki,
Thank you for taking a moment to leave us a review. I am very happy to hear that you have felt supported by the service we offer at The Exeter. Thank you for your 5 star review.
Kind regards, Ruby - Member Support Specialist.
Too costly at renewal
1. april 2026
Besvarelse fra The Exeter
Hi William, thank you for taking the time to leave a review. You do have the option to amend the cover under your policy to reduce your premium. If you would like any quotes, please call us on 0300 123 3201, option 2. Our hours are 8am - 6pm Monday to Friday. Many thanks Denise, Member Servicing Specialist.
Besvarelse fra The Exeter
Good afternoon, Cecile,
Thank you for taking a moment to leave us a review. I am delighted to hear that you have found our staff efficient when you have contacted us.
Kind regards, Ruby - Member Support Specialist.
Besvarelse fra The Exeter
Hi Ian, thank you for taking the time to share your experience. I'm delighted that you found our service to be efficient, speedy and that my colleagues were excellent and helpful. Many thanks Jessica, Member Servicing Specialist.
Grace was a legend
Grace was a legend, helped me with my policy address change and answered my questions! Would recommend!
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Hi Kowin, thanks so much for sharing your experience. I'm delighted that my colleague Grace was able to help you with your policy address change and other questions. Glad you would be happy to recommend us. Many thanks Jessica, Member Servicing Specialist.
Might be OK for more serious conditions.
I’ve not had to make any claims yet, but I have used the online/video GP consultation. 90% of the time they’ve just sent me back to my NHS GP so totally pointless.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good morning Lou,
Thank you for taking the time to leave us a review and share your experience with us.
I’m really sorry to hear that the HealthWise app hasn’t been as helpful as you’d hoped, particularly when using the online GP service. I can understand how frustrating it must be to not get the outcome you were expecting.
The online GPs are only able to see the information entered into the app, so in some cases they may need to refer you back to your NHS GP, who has full access to your medical history. This is to make sure you receive the most appropriate and safe care, especially when it comes to treatment or medication.
If you’d like to talk this through further or provide more detailed feedback, the team at Square Health who administer the HealthWise app would be happy to help. You can reach them on 0330 822 1776 (9am-5pm, Monday to Friday) or by email at customerservice@squarehealth.com.
We really appreciate you sharing your feedback with us, as it helps us continue to improve our service.
Kind regards, Ruby - Member Support Specialist
Truly awful company to deal with
Truly awful company to deal with! The process for health insurance claims is liking pulling teeth, screwing them back in and then pulling them again. If I could give them a minus rating I would! PLEASE AVOID!!!!!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good afternoon, Jonathan,
Thank you for taking the time to share your feedback regarding your claim. I am very sorry to hear that your experience has been disappointing, and I completely understand how frustrating this must feel. This is certainly not the standard of service we aim to provide to our members.
We would appreciate the opportunity to look into this matter further and better understand what has happened.
If you are willing to discuss your experience in more detail or have any specific concerns you would like us to address, please feel free to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Besvarelse fra The Exeter
Good afternoon, James,
Thank you for taking the time to share your feedback. I am very sorry to hear that you have not yet received a response from our claims team following your recent period of poor health. I appreciate how important timely communication is, particularly in these circumstances, and I can understand how disappointing this must be.
The delays you have described are not reflective of the level of service we aim to provide to our members, and I would like to reassure you that your experience is being taken seriously. We would very much welcome the opportunity to investigate this further and support you in resolving any outstanding concerns.
If you are happy for us to do so, please contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
Once again, please accept my sincere apologies for your experience. We hope to have the opportunity to assist you further and restore your confidence in our service.
Kind regards, Ruby - Member Support Specialist
unresponsive company at time of need
This is our first year, and I am trying to make our first claim. Website will not send email to reset password. Phone lines not asnwered. three emails ignored, not even a holding answer. I now understand why they are so much cheaper than our previous health care insurance.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good afternoon, Viv,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience when trying to contact us, and I understand how frustrating this must have been.
While we have experienced higher-than-usual call volumes recently, resulting in longer waiting times, it is certainly not the level of service we strive to provide. In particular, I am very concerned to hear that your emails may have gone unanswered, as this is not something we would ever expect.
We would very much appreciate the opportunity to look into this matter further and work towards resolving any outstanding concerns. If you would be happy for us to do so, please contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
Once again, please accept our sincere apologies for your experience, and we hope to have the opportunity to assist you further.
Kind regards, Ruby - Member Support Specialist
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