After being taken ill this year with a blood clot on the brain the Exeter have been very helpful.I have been allocated an adviser who has helped me and my family through every part of the claim proces... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Exeter listened to me recently when I had a problem and they resolved the matter to my full satisfaction. My Wife and I have relied on The Exeter cover over many years. It has been a most wise inv... Se mere
Virksomheden har svaret
Awful experience with this company. When cancelling the insurance today the people couldn’t have sounded more unprofessional. Clearly aren’t bothered at all. If you have chosen this insurance provider... Se mere
Virksomheden har svaret
A great company with a fantastic service team. I had to claim on my income protection after a very nasty limb threatening accident and the team have been excellent throughout. Always helpful and very... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktoplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannien
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
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I'm very happy with Exeter service…
I'm very happy with Exeter service regarding my claim.
Very professional staff, they explained me everything about claim process even calling me.
So strongly recommend!!!
19. august 2026
Besvarelse fra The Exeter
Hi Daniel, thank you for taking the time to leave us a review. I am delighted to hear that you were happy with your experience throughout your claim journey and that my colleagues provided you with a professional service. I am glad that you would strongly recommend us. Many thanks – Nala, Member Servicing Consultant.
Waste of time - unprofessional employees
Awful experience with this company. When cancelling the insurance today the people couldn’t have sounded more unprofessional. Clearly aren’t bothered at all. If you have chosen this insurance provider make sure you get everything in writing as these people can give conflicting information over the phone. That being said, replies to emails will take weeks.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good morning, Z I,
Thank you for taking the time to leave a review. We're very sorry to hear that your experience has been disappointing. We appreciate how frustrating it can be when processes don't feel clear or easy to navigate, and we regret that this has affected your confidence in our service.
We would welcome the chance to look into your concerns and discuss them with you directly. Please contact us using the details below
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Angela foster is by far the nicest and…
Angela foster is by far the nicest and assertive representative I've ever had the pleasure to deal with ! She is a credit to Exeter ! I would recommend the company going forward ! 5 star
12. august 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good morning, Toni,
Thank you for taking a moment to leave us a 5* review! Your kind words have been passed on to Angela - we are very happy to hear you had such a brilliant experience with her and would recommend us as a company going forwards.
Kind regards, Ruby - Member Support Specialist.
I had sinus surgery via the Exeter…
I had sinus surgery via the Exeter which lead to a blocked tear duct in my eye. The surgeon passed me onto a colleague which I assumed would be covered due to the fact it was the first surgery that caused it. The Exeter said they would not authorise the surgery needed as it “wasn’t an approved doctor on their list” I was told he was one of only a few that could perform this surgery. Fast forward to going through the NHS and guess who is seeing me “as he’s the only one that can do it” utterly ridiculous!! Pointless insurance company to use. Total waste of money and poor customer service
Edit**
Thank you for your reply but I have already raised a complaint with your team and nothing changed! They upheld their decision leaving me for another 4 months without treatment. It is a complex chain of events that were out of my hands but still leaves me with 9 months of eye issues by the time I see the SAME surgeon in Sept
18. juni 2026
Besvarelse fra The Exeter
Good afternoon, Linda,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused.
We appreciate how upsetting it must have been to require further treatment following your sinus surgery, particularly when you believed the specialist your surgeon referred you to would be covered. We understand why the subsequent authorisation decision, and the need to seek treatment through the NHS, has left you feeling disappointed.
We strive to provide a clear, supportive service to all of our members, and we regret that on this occasion we did not meet your expectations. We recognise that navigating treatment options and provider recognition can be complex, especially when specialist expertise is involved, and we apologise for any confusion or distress this may have caused.
We would welcome the opportunity to review your concerns in more detail and better understand the circumstances surrounding your claim. If you are willing, please feel free to contact us using the information below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Thank you again for bringing your experience to our attention. We wish you all the best with your ongoing treatment and recovery.
Kind regards, Ruby - Member Support Specialist
Very poor
I’m still with the Exeter but very dissatisfied with the service you receive. They give you a list of consultants to see only for you to ring the consultants themselves and find that do not treat or are not recognised by The Exeter. You constantly have to ring them to find out what the latest is with your claim. They rarely ring you to inform you. I wanted a treatment which they classed as Cosmetic Surgery yet I’ve read that it’s not classed as a Cosmetic procedure. I’ve been pushed from pillar to post and acting as the mediator between them and the appropriate Surgery,s.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good afternoon, David,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has not met your expectations. We understand how disappointing it can be when processes feel difficult to navigate, and we're sorry that this has left you feeling dissatisfied with the service you've received. This is not what we strive to offer our members.
We would welcome the opportunity to review your concerns in more detail and discuss your experience with you directly. Please contact us using the contact information below.
Income Protection Claims
Phone: 0300 123 3201 (Option 1, Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
Private Medical Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Thank you again for your feedback.
Kind regards, Ruby- Member Support Specialist
Supportive response to all my telephone…
Supportive response to all my telephone calls.
Reminders when appropriate regarding my entitlement. Clear confirmation of bills paid.
This applies to recent contact as an example of my
ongoing experience
15. juli 2026
Besvarelse fra The Exeter
Hi John, thank you for taking the time to leave us a review. I am pleased to hear that my colleagues have consistently provided support during your telephone conversations with us and that clear information has been provided regarding both your entitlements and bill payments. Many thanks – Nala, Member Servicing Consultant.
Besvarelse fra The Exeter
Hi Mr Matthews, thank you for taking the time to leave a review. I am really glad that the experience you had with us was simple, straightforward and stress free. Many thanks Jessica, Member Servicing Specialist.
Please read carefully
If I could give 0 star I would! I put in a claim on 1st June 2026. Had absolutely no correspondence or response unless I’ve chased it myself. My bills came out yesterday, I’m -£1100 and I have a 3 year old to support! You need to sort it out before this goes further. I have rang you probably 20 and the last time (today) I was on hold for 40 minutes then got cut off. Short staffed? Then employ more!!
Please note I’ve emailed you 5 times today, tomorrow will be 10 times the day after 15 times and so on.
I could go on and say that ‘I’ll cancel my policy etc etc’ but this company doesn’t care. I’ve payed on time every month for the last 4 years for it to just be a scam.
DO NOT BOTHER
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Exeter
Good morning, Tom,
We're very sorry to hear about your experience and understand how distressing and frustrating this situation has been, particularly given the financial pressures you've described and your responsibility to support your young family.
We recognise that situations involving claims can be particularly stressful, especially when there are delays beyond your own control, and communication is not as quick as expected. This is not the level of service we aim to provide for our members, and we're very sorry for the frustration and worry this has caused.
We would like the opportunity to investigate this situation for you, if you'd be happy to discuss your experience in more detail, please don't hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
We value all feedback and would welcome the opportunity to look into your concerns further.
Kind regards, Ruby - Member Support Specialist
Excellent service throughout
Despite initial delay in emails (which I can say was also due to my personal situation and stress), I can only say positive and kind words. My case and my claim was dealt consistently, positively, supportive throughout duration, and approach from all staff was nothing but kind and understanding. Income Protection Insurance turned out to be invaluable, and it helped me when my health did not allow me to continue working. Most importantly, the Exeter's support is also reaching out past my claim as they provided me with an app and contact to professionals should I require more assistance. Excellent service throughout (thank you Suzette).
1. juni 2026
Besvarelse fra The Exeter
Hi Matthew, thank you for taking the time to share your experience. I'm so glad that we were able to provide you with a supportive, kind and helpful experience when you needed it most. I'm delighted that my colleagues also offered you additional support through the app. Wishing you all the best, many thanks Jessica, Member Servicing Specialist.
Call answered promptly and…
Call answered promptly and professionally.
Process logical and well explained.
Some confusion that Exeter is AXA in terms of administration and billing by mri provider. I am still confused by this
27. marts 2026
Besvarelse fra The Exeter
Hi Guy, thank you for your review. I'm pleased to hear that my colleagues answered your call promptly and provided you with a professional service. Apologies for any confusion, AXA administers claims on our behalf, which is why correspondence about your MRI bill came from them. Many thanks Jessica, Member Servicing Specialist.
Response to emails takes up to 5 days…
Response to emails takes up to 5 days and still the question is not answered
21. juli 2026
Besvarelse fra The Exeter
Hi Barry, I am really sorry that we did not respond to your email in a more timely manner on this occasion and that you did not receive an answer to your question. I am uncertain from your review which team you were trying to contact, however, we would appreciate the opportunity to investigate this further for you. If you are happy to contact us with your policy information our Member Servicing Team are available Monday to Friday 8am - 6pm on 0300 123 3201. Alternatively our email address is member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Happy with overall service but…
Happy with overall service but processing was quite arduous at a stressful time and be careful of hospital choice included in policy
1. juni 2026
Besvarelse fra The Exeter
Hi Ann, I am glad that overall you were happy with the service that you received. I am sorry that your experience with the processing was arduous. We always aim to try and make the process as smooth as possible so I am sorry this did not happen for you on this occasion. Many thanks Jessica, Member Servicing Specialist.
Besvarelse fra The Exeter
Hi ZM, I am really sorry to hear that you have experienced poor service. We would appreciate the opportunity to be able to investigate this for you. If you would like us to do so, please contact our Member Servicing Team with your policy information on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Besvarelse fra The Exeter
Hi Jayne, it's lovely to hear that the experience you have had with us is always helpful, calm and proactive. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Besvarelse fra The Exeter
Hi Richard, I'm so glad you found my colleagues to be professional and helpful, thanks for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist
Everything super efficient and easy to…
Everything super efficient and easy to navigate.
5. juni 2026
Besvarelse fra The Exeter
Hi Chris, thanks for your review, I am delighted that you found our service to be super efficient and easy to navigate. Many thanks Jessica, Member Servicing Specialist.
Great service from referral for claim…
Great service from referral for claim for treatment to finish
28. juli 2026
Besvarelse fra The Exeter
Hi Marc, I'm so glad to hear that you had a great service right through your claim. Thanks so much for taking the time to leave a review, Many thanks Jessica, Member Servicing Specialist.
Very good experience and the staff are…
Very good experience and the staff are helpful 👍🏻
28. juli 2026
Besvarelse fra The Exeter
Hi Ayman, Thank you for taking the time to leave a review, I'm delighted that you had a very good experience with us and that you found my colleagues to be helpful. Many thanks Jessica, Member Servicing Specialist.
KEEP EXETER UP TO DATE WITH TREATMENT AND PROPOSED PROCEDURES
HELPFUL AS LONG AS UP TO DATE WITH FUTURE PROCEDURES
23. juli 2026
Besvarelse fra The Exeter
Hi Kevan, thanks so much for taking the time to leave a review. I am really glad that you found our services helpful, I am sorry if there was any confusion about the process for notifying us of any procedures or treatment. Many thanks Jessica, Member Servicing Specialist.
Besvarelse fra The Exeter
Hi Kamila, Thanks so much for taking the time to leave a review. I'm really glad you have found us to be a great company, Many thanks Jessica, Member Servicing Specialist
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