After being taken ill this year with a blood clot on the brain the Exeter have been very helpful.I have been allocated an adviser who has helped me and my family through every part of the claim proces... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Exeter listened to me recently when I had a problem and they resolved the matter to my full satisfaction. My Wife and I have relied on The Exeter cover over many years. It has been a most wise inv... Se mere
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Awful experience with this company. When cancelling the insurance today the people couldn’t have sounded more unprofessional. Clearly aren’t bothered at all. If you have chosen this insurance provider... Se mere
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A great company with a fantastic service team. I had to claim on my income protection after a very nasty limb threatening accident and the team have been excellent throughout. Always helpful and very... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktoplysninger
Emperor Way, EX1 3FD, Exeter, Storbritannien
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
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The personal touch is what makes The…
The personal touch is what makes The Exeter exceptional. They have been amazing in their support.
26. august 2026
Besvarelse fra The Exeter
Hi Pam, thank you for taking the time to leave us a review. I'm happy to hear that the personal touch we provide has helped make your experience with us exceptional and that you've felt well supported by my colleagues. Many thanks- Nala, Member Servicing Consultant.
Good service and straight forward…
Good service and straight forward customer service
26. august 2026
Besvarelse fra The Exeter
Good Morning Terry,
Thank you for taking the time to leave a review. I am pleased that you experienced good and straight-forward customer service. Kind regards - Kayley, Member Servicing Consultant.
I was helped to make a claim in a fair…
I was helped to make a claim in a fair way. When I made a claim some years ago, it felt as though I was in some kind of conflict. This time however, I was simply told my claim was eligible and what I had to do to progress it.
Thr claim was then processed without delay.
5. august 2026
Besvarelse fra The Exeter
Good Morning Robert,
I am glad to hear that your claim was handled fairly and was processed without delay. Thank you for your kind review - Kayley, Member Servicing Consultant
Not the best communication
Not the best communication, when getting personal income protection cover it wasn’t fully explained to me that it is limited by the amount of money you earn, and a few times I didn’t get paid I had to continually call or email to get it sorted
1. maj 2026
Besvarelse fra The Exeter
Good afternoon, Joshua,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. In particular, we'd like to apologise for the communication issues you encountered and for any confusion regarding how your Income Protection benefit is calculated.
As a provider, we distribute our Income Protection policies exclusively through financial advisers and brokers. This means that the advice and recommendations provided at the point of sale, including discussions around policy features, eligibility and benefit limits, are conducted by the adviser or broker. We do not have any direct involvement in the sale of the policy and generally only become involved once the policy is in force or when a member contacts us directly. That said, we're sorry to hear that the limitations relating to earnings were not fully understood, and we appreciate how this could have led to disappointment later on.
We're also disappointed to hear that there were occasions when you had to repeatedly contact us to resolve payment issues. We understand how frustrating and time-consuming this must have been, particularly when you're relying on your claim payments. Providing a smooth claims experience, timely payments and clear communication is extremely important to us, and we're sorry that we fell short of the standards you rightly expected.
We value feedback like yours as it helps us identify areas where we can improve. If you'd like to contact us regarding this please do so using the contact information below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
Member Support Team:
Phone 0300 123 3201 (Option - Monday to Friday, 8am–6pm)
Email: member@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Incorrect payout
Unfortunately The Exeter totally miscalculated the claim pay-outs for Income Protection Policy, admitted their mistake then requested repayment of the funds received. The Exeter, did make a token reduction in the amount that needed repayment. The staff were friendly and helped resolve this, again admitted it was their mistake not mine ... however I am surprised that their business process did not include checks and balances to ensure a mistake like this should not happen
1. august 2026
Besvarelse fra The Exeter
Good afternoon, Mr Brocklehurst,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and appreciate how frustrating it must have been to be contacted regarding the repayment of funds following an error in the calculation of your claim payments.
While we're pleased that our team was able to support you in resolving the matter and provide an explanation, we fully understand your concerns regarding how the error occurred in the first place. We recognise that you expect our processes to be accurate and robust, and we're sorry that, on this occasion, we fell short of those expectations.
If you’d like to discuss your experience in more detail or have any specific concerns you’d like to raise, please don’t hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8 am – 5 pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8 am – 8 pm, Saturday 8 am – 1 pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Besvarelse fra The Exeter
Good afternoon, Ronald,
Thank you for taking the time to leave us a review.
I'm sorry to hear that you feel your query has not been answered. We understand how frustrating this can be, and we'd like the opportunity to look into this further and ensure any outstanding questions you have are reviewed and addressed.
If you would like to discuss your experience in more detail, or if there are any specific concerns you'd like us to investigate, please contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1, Monday to Friday, 8:00am to 5:00pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8:00am to 8:00pm, Saturday 8:00am to 1:00pm)
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
We value your feedback and appreciate the opportunity to better understand your concerns.
Kind regards, Ruby - Member Support Specialist
Besvarelse fra The Exeter
Hi William, thank you for taking the time to leave us a review. I am happy to hear you have always found our service to be great and that my colleagues are helpful and efficient. Many thanks – Nala, Member Servicing Consultant.
The payment I received was later than…
The payment I received was later than what was agreed and I had to chase up several times to get it when I did. Very quick to put contributions up but less happy to pay out
4. august 2026
Besvarelse fra The Exeter
Good afternoon, Craig,
Thank you for taking the time to leave a review. We're sorry to hear that your payment was received later than expected and that you had to contact us for an update. We understand how frustrating this must have been, especially when you were relying on the funds being paid within an agreed timeframe.
We aim to provide a smooth and timely service for all our members, and we're disappointed that we didn't meet those expectations on this occasion. Your feedback has been noted and will be shared with the relevant team so we can review what happened and identify any improvements we can make to our payment process and communication.
If you’d like to discuss your experience in more detail or have any other specific concerns you’d like to raise, please don’t hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
My simple query was dealt with.
1. august 2026
Besvarelse fra The Exeter
Good morning David,
Thank you for your review. I am glad that your query was dealt with sufficiently. Kind regards, Kayley- Member Servicing Consultant.
Amazing service
Amazing service, amazing staff with so much care and knowledge, I feel really valued and cared for at a very vulnerable part of my life, after a severe health scare, being part of the Exeter really helped ease my financial worries. Highly recommend this company
4. august 2026
Besvarelse fra The Exeter
Hi Paul,
Thank you for taking the time to share your feedback. I'm pleased to hear that my colleagues have provided a caring and knowledgeable service throughout this difficult period, and that you have felt supported and valued. Wishing you all the best, many thanks – Nala, Member Servicing Consultant.
I highly recommend recommend this company for…
I highly recommend this company for health insurance, excellent service, easy to contact anytime and very helpful, fantastic all round
19. august 2026
Besvarelse fra The Exeter
Hi Steel, Thank you for taking the time to leave us a review. I'm delighted to hear that you have found our service to be excellent and that my colleagues have been easy to contact and helpful throughout your experience. Many thanks – Nala, Member Servicing Consultant.
Phone answered in reasonable time agent…
Phone answered in reasonable time agent very helpful and knowledgable
11. juni 2026
Besvarelse fra The Exeter
Good morning James,
I am pleased to hear that the phone was answered in a reasonable time and that the agent you spoke to was helpful and knowledgeable. Thank you for your kind review- Kayley, Member Servicing Consultant
Excellent treatment
My experience of having treatment authorised and payment for treatment is excellent. The reason I cannot give five stars is the increase in premium having utilised the service. Mine went up almost 100!pound per month. I doubled my excess to 500 and it came down to around 50 a month. I find this practise of raising premiums because you use the service despicable, you make enough profit overall to be able to absorb these rises.
8. april 2026
Besvarelse fra The Exeter
Hi Ian,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with treatment authorisation and claims payment was excellent.
We also appreciate your comments regarding your premium increase. We understand how frustrating premium changes can be, particularly after using your cover. Premiums are calculated using a range of factors, which can include claims history, age, medical inflation, and the increasing cost of healthcare services. However, we recognise that any increase can have a significant impact on household budgets.
We're pleased that adjusting your excess helped reduce your monthly premium, but we're sorry to hear you feel disappointed by the pricing changes. Your feedback is valuable and will be shared with the relevant teams as we continually review our products and customer experience.
If you would like to discuss this in any further detail, please contact the Member Support team on 0300 123 3201, option 2 (open Monday- Friday, 8 am - 6 pm)
Thank you again for your review and for choosing us.
Kind regards, Ruby - Member Support Specialist
Easy to talk to Steve explained…
Easy to talk to Steve explained everything to me and sorted out the initial problem accessing the portal
9. juni 2026
Besvarelse fra The Exeter
Good morning Shaun,
Thank you for taking the time to leave a positive review. Your kind words have been passed along to Steve; I am delighted to hear that he was able to resolve your problem accessing the portal. Thank you again- Kayley, Member Servicing Consultant
Efficient, professional and very helpful
I have been with them for many years and every encounter has been professional, friendly, and very helpful!
17. april 2026
Besvarelse fra The Exeter
Hi Sarah, thank you for taking the time to leave us a review. I am happy to hear you have found my colleagues to be professional, friendly and helpful. Many thanks – Nala, Member Servicing Consultant.
Besvarelse fra The Exeter
Good morning John,
Thank you for taking the time to leave a review. I am glad that you found our reply prompt and helpful with clear instructions. Kind regards, Kayley- Member Servicing Consultant.
Besvarelse fra The Exeter
Good morning Christina,
Thank you for your kind review. I'm thrilled to hear you found our team knowledgeable, friendly, and professional. Kind regards, Kayley- Member Servicing Consultant.
Income protection has helped me a great deal!
I have been very ill for a long time. The Exeter have to date been very supportive, shown compassion and assisted me whilst I have been unable to work and still remain so . I never thought that I would ever have to use the income protection i put in place with them. This has enabled me to not worry about money too much whilst I undergo treatment.
I cannot stress how important it is to have this type of cover in place as I would have really struggled without it.
19. august 2026
Besvarelse fra The Exeter
Hi Sharon, I'm sorry to hear you have been unwell. Thank you for taking the time to leave us a review. I'm very glad to hear that my colleagues have provided you with support and compassion throughout this time when you needed us most and your policy has enabled you not worry about money within this difficult time. Many thanks – Nala, Member Servicing Consultant.
Absolutely faultless in every way
Absolutely faultless in every way. Staff are incredible as well. Highly recommended.
19. august 2026
Besvarelse fra The Exeter
Good Afternoon Sheldon,
Thank you for taking the time to leave a review. I'm delighted to hear that you found the service faultless and our staff incredible. Many thanks - Kayley, Member Servicing Consultant.
Besvarelse fra The Exeter
Hi Ian, I'm pleased to hear that you've found us to be a great company and that my colleagues have shown care throughout your experience. Thank you for taking the time to leave us a review. Many thanks – Nala, Member Servicing Consultant.
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