We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... Se mere
Virksomheden har svaret
Lokation
Skift lokationCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
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Se, hvad kunderne siger
Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Se mere
Virksomheden har svaret
We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... Se mere
Virksomheden har svaret
Fitted 18 of us in as a family at time we wanted. Everyone enjoyed the session, though the noise level was unnecessarily high from all the games
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Kontaktoplysninger
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Storbritannien
- 0333 034 6100
3,2
Middel
210 anmeldelser
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Besvarelse fra Tenpin - Coventry
Hello Jodie, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Coventry. We are sorry to hear that at the time of your visit we were extremely busy. And that you did not enjoy the activities that we have available. We will pass your comments onto our team. Many Thanks - Kimberley
staff were not very enthusiastic and…
staff were not very enthusiastic and had very miserable faces.
we ordered our drinks when we arrived to our lane they came 5 mins before we finished( 20 mins after we ordered), this was after we asked what was taking so long
5. april 2026
Besvarelse fra Tenpin - Coventry
Hello Chelsea, thank you very much for taking the time to leave a review of Tenpin Coventry! We are sorry for any disappointment caused with the service provided by staff at your recent visit. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' Best wishes, Jade
Staff need to get different jobs
Used the qr code in the lane to order drinks, after 15 mins still not received, saw a member of staff nearby and asked about my order , to be told it’s only been 15 mins you can always go and get it yourself!!!!! Went to the bar area after a further 5 mins four members of staff just chatting amongst themselves no customers. I asked about my drinks order , oh sorry will do it now so I returned to the lane after a further 5 mins the drinks arrived, one was a bottle of j20 which obviously had not been shaken as all the fruit juice was at the bottom of the bottle, asked if it would be possible to have a straw ! Never arrived
Don’t offer a service if you can not deliver it
Very dissatisfied customer
2. april 2026
Besvarelse fra Tenpin - Coventry
Hello Adrienne, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Coventry. We are extremely sorry to hear that you had a very long wait for your drinks to be served. We will pass your comments onto our team to help us make further improvements. We do hope to see you again very soon for a much smoother visit. Our apologies - Kimberley
Lovely time with my family and friends…
Lovely time with my family and friends , place clean , staff brilliant
8. april 2026
Besvarelse fra Tenpin - Coventry
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Coventry. We are so pleased to hear that you had a wonderful time with us. We do hope to see you again very soon. Best Wishes - Kimberley
Good all round fun place
8. april 2026
Besvarelse fra Tenpin - Coventry
Hello, thank you very much for the amazing 5* review of Tenpin Coventry! We are really pleased to see you had a fun visit and we can't wait to see you again soon! Best wishes - Mel
Younger staff unhelpful and food not good!
The younger staff were changing the music (to their taste) and skipping it half way through songs. It was very irritating. I found that they were just messing around and when there was a big queue at the bar they didn’t help and were just on their phones and walking around the vicinity.
The food was quite awful too. Very overcooked and dry. (Southern fried burger).
We found the whole thing quite rubbish actually.
8. april 2026
Besvarelse fra Tenpin - Coventry
Hi Clare, thank you for taking the time to leave a review of Tenpin Coventry! We pride ourselves on excellent customer service so we are very sorry to hear this was not the case! Your feedback is extremely important to us and will be forwarded to the relevant team to ensure improvements are met! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry! Best wishes - Mel
I saw staff give someone something but…
I saw staff give someone something but they didn’t have enough tickets.She also started swearing
8. april 2026
Besvarelse fra Tenpin - Coventry
Hi Ari, thanks for leaving a rating and review for Tenpin Coventry! We're sorry to hear that you didn't enjoy your recent visit. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' if you'd like to discuss this further. We hope to welcome you back to Tenpin again in the future! Best wishes - Rosie
we had a lovely time playing bowling however
we had a lovely time playing bowling and then we thought we would do laser quest that was fun until, one of the staff members jason joined in. we expressed that we did not want him to join in however he didn’t stop
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Tenpin - Coventry
Hi Skye, thanks for leaving Tenpin Coventry a rating and review! We appreciate you sharing your feedback. We're sorry to hear that you didn't have a great experience in the laser tag arena, please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' should you wish to discuss this further. We hope to see you again in the future! Best wishes - Rosie
Enjoyable visit
It was a better experience than a few weeks ago 👍🏻 Everything working properly & plenty of bowling balls of various weights available.
Only disappoint was there were no hot drinks available due to lack of cups...🙈
30. marts 2026
Besvarelse fra Tenpin - Coventry
Hello there, thanks for your 4* review of Tenpin Coventry! We value your feedback and are thrilled you're enjoying our facilities. We appreciate your comments on the drinks issue, we're always improving our service, so we'll pass this onto the team to ensure we do better next time. Best wishes, Jade
Great place to spend time with children…
Great place to spend time with children
New soft play is great new additions
1. april 2026
Besvarelse fra Tenpin - Coventry
Hi Martina, thank you very much for this lovely 5* review of Tenpin Coventry! We are delighted you love our new soft play area and we really hope to see you again soon! Best wishes - Mel
Bad customer service
Visited the soft play with my 6 year old daughter and my 5 year old son.
A boy was swearing in the soft play at people including my kids. My 6 year old came out with another young girl who was also being sworn at. I asked them to tell the workers so they could address it.
The workers then came out to tell me that my daughter was swearing and this is just to give a warning if it happens again she will need to leave. The other girl also got the same message.
I went to the worker and other girls parents who were angry by this message as neither of our children has done anything and were the ones who reported another child’s behaviour.
I advised the parents that there has been an error made which the other parents agreed but were unhappy at this accusation. The worker called someone who I believe was a manager who simply brushed it off and said that they made a mistake and the workers were only young. No apology and she just walked off with an annoyed look.
This has upset my daughter who has never said a bad word ever in her life to anyone and caused her to be distressed. My som also came out shortly after reporting a boy was using bad words. Given the incident I decided to leave as clearly staff were not addressing the issue. If there is a training issue then ultimately this is down to Tenpin and the management should take some ownership not just brush things off.
1. april 2026
Besvarelse fra Tenpin - Coventry
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear of your recent experience during your soft play visit. Your feedback is extremely important to us and we will most definitely make the team aware of your concerns. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' Best wishes - Mel
Faulty lane and cold food
We were told to move lanes after ours kept saying there was a fault so when we changed to the lane they told us another family was on it. It changed to our names but the people were told to keep playing even on our names. I did ask the manager to reset it but it took off the last few bowls which was okay. After eventually changing lanes and starting the game again (took about 20 mins) I had to ask other lanes for bowling balls as we had two heavy ones for 2 children to use and all the other lanes had loads. We then ordered food. Food came and was cold and horrid. We ordered two Pepsi’s and said that the syrup needed changing but the girl was new and had no idea so she brought us two Pepsi max’s which didn’t get drunk as the two people drinking them don’t like diet drinks. Overall was a disaster.
1. april 2026
Besvarelse fra Tenpin - Coventry
Hi Sophie, thank you very much for taking the time to leave a review of Tenpin Coventry! We are really sorry for any disappointment caused with the lanes and the food/drinks at your recent visit. Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' Best wishes, Jade
Besvarelse fra Tenpin - Coventry
Hi Corey. Thank you for your fantastic 5* review for tenpin Coventry. We are so pleased you were happy with our service and had a great time. We hope to see you back soon. Best wishes, Jade
Tenpin Coventry top tier
Really good site. Coventry venue has so much going on. Soft play is huge and great for families with young kids. Really quick service at the bar which was nice. Bowling was great too. Would definitely recommend for a family day out.
25. marts 2026
Besvarelse fra Tenpin - Coventry
Hello Ben,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We're happy you enjoyed your visit to our Coventry venue! It's great to hear that you appreciated the soft play, quick bar service, and bowling. Thank you for recommending us for a family day out! We appreciate your feedback. All the best ~ Laura
Staff reacted very quickly and…
Staff reacted very quickly and efficiently when my grandson had a problem in soft play.
31. marts 2026
Besvarelse fra Tenpin - Coventry
Hi Susan
We're happy to hear that our staff responded quickly and efficiently when your grandson had a problem in soft play. Thank you for your positive feedback! Best wishes - Clare
Wait for drinks let you down
Staff worked very hard to accommodate our group moving us to a lane with nobody else playing near us and moving us to the next lane when the buffer malfunctioned. I would love to have given you 5 stars but ordered drinks to the table via the Web page..had to go and fetch them myself after 40 minutes.
27. marts 2026
Besvarelse fra Tenpin - Coventry
Hi Jac
We appreciate your feedback and are glad our staff accommodated your group. We're sorry the drink service was slow; we'll address this to improve our service. Thank you for your review. Best wishes - Clare
Besvarelse fra Tenpin - Coventry
Hi Katie, thank you for rating Tenpin Coventry a lovely 5 stars! We're delighted to hear you had a great experience and that the team were helpful. We appreciate your kind words!
Take care,
Kirsty
I booked bowling and a karaoke room for…
I booked bowling and a karaoke room for my daughter and some of her friends for her 7th birthday. The children really enjoyed themselves and we felt that it was great value for money.
However, we did have food included with the deal I booked, which unfortunately was terrible. Non of the children or the adult booked on, ate it which was a shame.
The karaoke room was great, though the room we initially went in was not working but this was rectified by the staff and we moved into the room next door.
1. april 2026
Besvarelse fra Tenpin - Coventry
Hi, thank you for taking the time to leave a 4* rating and review of Tenpin Coventry. We're glad your daughter and her friends enjoyed the bowling and karaoke for her birthday, and that it felt great value for money. We're sorry the food wasn't satisfactory and that the initial karaoke room wasn't working. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible.
Take care,
Kirsty
Besvarelse fra Tenpin - Coventry
Hey Jessica, thank you so much for the lovely 5* rating of Tenpin Coventry. It's great to hear you had a fun time despite being a busier period. We hope to welcome you back again for another 5* experience.
Take care,
Kirsty
New soft play was brilliant, staff are terrible.
New soft play was brilliant, very impressed. However staff are terrible on the bar area. Ordered drinks to my table, after 15 minutes went to the bar to find 5 staff just chatting and my receipt sitting on the back bar. Then ordered food for my children and had to send it all back, and remade.
1. april 2026
Besvarelse fra Tenpin - Coventry
Hi Rory, thank you for taking the time to review Tenpin Coventry! We're glad that you enjoyed the soft play area, but we are sorry to hear that there had been issues with the service and the food and for any disappointment caused. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Coventry'. We hope to see you again soon for a better experience! Best wishes - Adelaide
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