Telford Copper & Stainless Cylinders LTD Anmeldelser 

Sean is excellent. Really appreciated his help and his has been the most informative feedback I’ve had in regards to my boiler issue and helped me massively when dealing with the developer of my property! Thanks so much!

FAO : Sean Reynolds.
Dear Sean ,
My wife and I want to thank you for your much valued advice when you advised us to switch off the switch connected to the thermostat on our hot water cylinder.
As you know we are a retired couple and recently had our home totally renovated with new roof , underfloor heating and all walls and attic insulated.
So you can imagine how we felt when receiving our last Electricity and Gas bills ranging between €1500 and €1300 every two months for the last 6 months
We simply could not afford it, but thanks to you Sean the matter seems to have been resolved and for that my wife and I are eternally grateful to you.
You are a true gent and valuable asset to your company.
Thanks again Sean
Tom

I'm an designer, new build / residential. I often need to finalise heating / hot water specifications for clients. For my current project, Telford's technical advisor provided a specification, within 24-hours, that will enable my client to install a hot water / heat pump system in a 20M2 studio which has just enough space in the eaves for a hot water tank. Good work, Telford.

Spoke to Sean at technical today and again sorted my problem out these guys go out there way to help you out keep up the good work

Customer service is off the scale, fantastic.

Having fitted many Telford cylinders over the years, I have now had three or four interactions with customer service. Most recently I needed some technical advice. I called the technical help line number, it was answered instantly by Sean who couldn’t have been more helpful. Unprompted, he offered to email me the details of our exchange, which he did within 2 minutes. On another occasion when I had an issue with an item, the team pulled out all the stops to get things sorted in short order, and all done in an extremely friendly manner. They are a proper old school company, where nothing is too much trouble. By far, my number one choice for cylinders.

Amazing help from Sean, our water heater was making noises and he did all he could to understand the problem and give us a possible solution!! always got back to me promptly and with answers to all our questions, first class service, thank you Sean

I needed to get information on cylinder parts (with my plumber also on the call). Sean, who was dealing with his enquiry was both very helpful, technically knowledgeable and sorted us out. Further details were sent to us on an email during the call!
Sean was a pleasure to deal with. Great Service!

An engineer called Ian provided my service today. I was blown away by his high level of professionalism and patience. He took the time to explain how a heat pump works, as well as provided handy tips on how the get the most from it. He could not have done any more for me. A truly deserving 5-star service. Thank you Ian. Well done Telford Group!!

I needed to upgrade the immersion-heated copper water tank in a one-bedroom rental to improve energy efficiency and the EPC rating. After some research, I came across Telford Group.

Sean from their technical team was very helpful—his clear, concise advice helped me identify two suitable options, which I’m currently considering. Sean and the team were responsive and connected me with local suppliers, making the process straightforward.

Highly recommended.

Excellent service from Sean. Helped identify a replacement for an obsolete Albion Mains flow thermal store. Also took time to email product details and spoke to the installer to clarify the specifics of the different type of cylinder needed for open vent or sealed system boilers. It was a pleasure to deal with a conscientious and knowledgeable member of the Telford team.

I needed advice about cylinder selection for a combined solar pv and thermal installation. Brilliant advice given with upgrade and efficiency options along with product codes and information on potential installers. All advice was prompt and clear in answer my specific queries. Thanks to Sean in technical and Telford Group

After our cylinder malfunctioned and started leaking through the wooden beams we contacted Telford to seek a remedy. From the very first phone call I was blown away but their customer service and willingness to go so far out of their way to help us. I was particularly lucky to get through to Caroline on the phone who coupled with Elaine who provided the very highest level of service. They promptly responded to any queries and had a new cylinder made and installed in under a week. Highly recommended and to Caroline and Elaine, thank you so much for what you have done to help us. You are truly assets to Telford and I hope they recognise this!

Spectacular customer service from Sean. Prompt and detailed attention with all the information that I needed

Pleasantly surprised.
After speaking to so many people this morning and given conflicting information I decided to speak to Telford directly. I spoke with a gentleman named Sean (Reynolds) who helped me determine the correct boiler I needed (I was looking at the wrong thing that god I didn’t buy it!) and even provided me with details about the boiler via email. He also guided me to where I may find local installers as I didn’t have a clue where to start. Thank you for all your help, definitely going with Telford after this.

I had some issues with my hot water cylinder and Sean Reynolds,Technical Adviser has given a friendly, helpful professional service. Recent dealings also with the Sale Department were equally outstanding. I will definitely use this company again and highly recommend to others.

Sean answered every question I asked and even rang me to check I had all the info I needed - sent me diagrams and explained my requirements clearly.
Great service!

I had a problem with a tank that I had fitted 2 yrs ago. Unfortunately I also had a terrible experience with the plumber I had used.
I was not holding out much hope but thought it was worth a try since contacted company ti see if they would be able to help as I was unable to contact the plumber I had used
Wow, I was absolutely blown away by the support I received. They listened to my problem, guided me through what was required, kept me up to date all the way through and helped with resolution. I have never received such outstanding service and all who assisted me are an absolute credit.

Sean Reynolds from Telford Group has been extremely useful in answering my technical queries promptly and in detail.

His advice has been vital in resolving the issues I raised and he has made a number of suggestions which I am working to action. Thanks again Sean.

I was shopping around and seeking some technical advice I had already spoken to a couple of manufactures . I suddenly came across Telford group. Gave them a call . Never had to wait alot which was a surprise.
After speaking to a representative I was then transferred to the tech dept. and came accross Sean Reynolds who was very proffesional and informative. I would definitely be using products from this company again and would recommend others to aswell
Farooq khan

I was impressed at the speed and quality of response from Sean Reynolds in the team. It was really appreciated and meant we could resolve the issue quickly.