Telford Copper & Stainless Cylinders LTD Anmeldelser 161

Peter was really helpful and patient when explaining my hot water system to me, he took the time to explain things to me in a way I would understand!

We received first class advice from Sean today, despite the fact that the company hadn’t supplied our item. Thank you.

As always Elaine Burroughs, my contact, is helpful, friendly and efficient.

The technical support provided by Trevor Roe has been exceptional. The in-depth knowledge he has in dealing with various issues and problems is impressive.
More importantly, he takes time and listens to the information being conveyed to him.

The process of ordering a new Telford Vented Indirect Copper Hot Water Cylinder and Backer 27inch Immersion Heater, through Plumbnation, was very straightforward and they were very helpful with the technical queries I had.
The delivery of the Cylinder was undertaken by Telford themselves. The delivery driver could not have been more pleasant and helpful.
Unfortunately, we were out when he came so he phoned us to ask where he could safely leave the cylinder. After some discussion he searched out which one of our neighbours was at home, and while we stayed on the call he organised leaving the cylinder with them. So, what could have been a difficult situation was dealt with without any fuss or bother.
I had checked with Plumbnation that the 27 inch immersion heater would fit in the cylinder, and they confirmed with Telford that it would. However, when I did a test fit I was concerned that the heater might just touch the coil. A quick, and very helpful, call to Telford support confirmed that even if the heater did touch the coil it wasn't a problem.
So a very special thanks to Rob of Plumbnation and the delivery driver, Yvonne and Sean of Telford Copper Cylinders.

I really appreciated the support of Caroline and Miles to deal with an urgent issue on my heatpump. Very responsive, effective and professional.

I emailed with some technical queries with regards converting from a vented to unvented cylinder. In less that 24 hours I received a comprehensive response.
Excellent.

Having purchased a Telford cylinder, I had occasion to speak to the technical department. Sean Reynolds assisted my in that regard. Within minutes, Sean had provided the information in detail. Not only did he specify what to do, he further provided other technical details which will enhance the performance of the cylinder. I was most impressed with the assistance provided by Sean. He is a credit to your company.

Sean was so helpful when I phoned up for some advice about my immersion tank. My electricity bills have been very high and Sean took the time and patience to talk me through things, send me some guides and come up with a solution. Sean was very knowledgable and I felt like I had great support from him. Thanks so much

The technical advice team at Telford have been fantastic. Very helpful advice and generous with time and availability to answer all my questions and guide me through steps to try and resolve my hot water problem, both on the telephone and by email. I felt very supported by them. When it became apparent I would need an engineer the service team were excellent and organised an engineer to come . I am really glad of their support.
The engineer has been . Arrived exactly on time and solved our problem quickly. Very grateful to the Telford team today.🙂👍

Excellent Technical support,took time to answer all questions, much appreciated
Many Thanks

Keep getting messages left on my phone from this number and old man leaves message. Have had no dealings with company blocked number!!

I recently had the pleasure of working with Sean from Telford Boiler, and I can’t recommend his services enough. From start to finish, the experience was top-notch. Sean's extensive knowledge and expertise really stood out. He took the time to answer all of my questions thoroughly, making sure I understood every step of the process. Whether it was a minor query or a more complex issue, he provided clear, concise, and helpful responses each time.
If you're looking for high-quality, reliable, and knowledgeable service, I highly recommend Telford Boiler

Purchase of a hot water cylinder and installation. Great experience from start to finish - The Customer Service Team were very helpful and knowledgeable (answered the phone straight away, no long holds!).

Install was 1 week later, and fitter (Phil) arrived exactly on time. He explained what he needed to do, and kept me updated throughout (I actually now have an understanding of how it works!).

This is exactly how a company should operate. I will be telling all my neighbours!

The way my call was handled. Took time to listen also making other sacrificial requests which made me more aware,confident and how to approach these events in future.
Well pleased.
Thanks Sean.
Benefits company professionally.
PDPlumbing

Sean is excellent. Really appreciated his help and his has been the most informative feedback I’ve had in regards to my boiler issue and helped me massively when dealing with the developer of my property! Thanks so much!

FAO : Sean Reynolds.
Dear Sean ,
My wife and I want to thank you for your much valued advice when you advised us to switch off the switch connected to the thermostat on our hot water cylinder.
As you know we are a retired couple and recently had our home totally renovated with new roof , underfloor heating and all walls and attic insulated.
So you can imagine how we felt when receiving our last Electricity and Gas bills ranging between €1500 and €1300 every two months for the last 6 months
We simply could not afford it, but thanks to you Sean the matter seems to have been resolved and for that my wife and I are eternally grateful to you.
You are a true gent and valuable asset to your company.
Thanks again Sean
Tom

I'm an designer, new build / residential. I often need to finalise heating / hot water specifications for clients. For my current project, Telford's technical advisor provided a specification, within 24-hours, that will enable my client to install a hot water / heat pump system in a 20M2 studio which has just enough space in the eaves for a hot water tank. Good work, Telford.

Spoke to Sean at technical today and again sorted my problem out these guys go out there way to help you out keep up the good work