Taurus Insurance Services Anmeldelser 

Claim is stuck in stasis for an indefinite period. I am without a primary mobile device and their claims team have refused to progress my claim, despite my repeated requests for an update.

EDIT: Despite Taurus' response to my review, they have made no effort to contact me. Still waiting on a response and have had to report them to the Ombudsman

Extremely disappointing experience with Taurus Insurance Services regarding a mobile phone insurance claim.

My iPhone was lost/stolen while dining at a restaurant. I reported the matter promptly, provided extensive evidence and uploaded more than 20 supporting documents, including proof of ownership, blacklisting confirmation, iCloud details, proof of usage and purchase documentation.

Despite this, the claims process became increasingly obstructive, with repeated rounds of questioning that appeared designed to avoid paying the claim rather than fairly assess it. Questions progressed far beyond what would reasonably be required for a straightforward claim, including asking who I was dining with and how many times I stepped outside during the evening.

The claim was ultimately rejected on the basis that the phone was allegedly “out of my sight,” despite me never stating this at any stage. In fact, the restaurant was fully glazed and I remained within visual proximity of the table throughout. The decision letter appears to misrepresent the facts provided in order to fit a policy exclusion.

The handling of this claim has felt unfair, disproportionate and inconsistent with FCA principles around Treating Customers Fairly. Rather than assessing the claim objectively, the process has felt focused on finding reasons to decline liability.

I have now escalated the matter to the Financial Ombudsman Service and am considering further legal action.

I would strongly encourage anyone considering mobile phone insurance to review the policy wording and claims handling approach carefully before proceeding.

Refused to pay out on only 2 gadgets that were stored on a boat in storage beneath our feet as they ‘could have been damaged by staff’. They were flooded with water therefore making it irrelevant who handled the items. Apparently it would have been less risky to have our electrical items not locked away in storage and instead out on the open deck of a boat that was being battered with waves. Staff rude and unhelpful. This was after paying for premium cover so I dread to think how your claims are viewed under the basic coverage.

Communication excellent, documents and information requirements explained thoroughly making claim a simpler process

Very helpful, clear & concise. No messing about or waiting weeks - all done ion a week. 10/10

The help I received from Mattsis was priceless. I had been chasing the claims procedure between two companies and not understanding much for most of the day and my brain was fried. He gave me a light bulb moment.

Their gadget cover barely covers you for any gadgets. If your belongings are more than ‘arm’s reach away from you’ e.g. stored on a plane or on a boat even if they are within your eyesight they won’t reimburse you for damage that isn’t your fault.

So easy and quick. Responses well within their 48 hour max response time.

Customer experience 0/10
Customer service 0/10
Claims process 0/10

They will reject your claim for arguing that your device is valued more than what they have stated from a source that they have provided (your rejected our offer... )

They are professional scam artists, that will activly mislead you to not pay you.

Avoid this company like the plague.

Very helpful when calling...ensure u follow procedure..

Process was very straight forward, no issues.

I have completed your documents and have received an offer and accepted WHY ARE YOU ASKING ME TO START AGAIN!!!
Henry M Baker

From start to finish its been really really hard work to make this claim. Functionality of website. In fairness the Young Lady I dealt with was proper impressive but everyone else very faceless. No consideration with regards to circumstance MID East Crisis.

Definately would not recommend this isnt off the back of a rejected pay out. More just how they have treated me. They paid out but the defaqto rating is very wrong....Jumped through more hoops than my dog at crufts.

Great service

A lot easier than I thought, of course they require a fair amount of documents for the claim to be processed, but work efficiently and do everything they can to support your claim. Really impressed!

Dragged my claim out by continually asking for more and more information and stating I had not filled in the correct claim form, I initially filled in a Staysure form which wasn't acceptable to Taurus so I had to submit a claim on a Taurus form.
It would be made easier if you had requested ALL the information you required at the start and not spreading this out over several weeks.

Easy to understand the process. Options available to suit convenience when having work carried out. Payment was very quick once docs all provided and review stages are quick and not left for days. Claims give me anxiety as often more admin that they are worth, not the case here.

You get what you pay for. My phone had a mechanical issue with the speaker 3 months before the end of the contract. To claim, I would have to pay a £150 excess so decided to just live with it for the remaining term of the contract as it didn't seem worth paying that much for 3 months use. The claims process was "clunky". Wouldn't insure with them again.

Good timely communication about the progress of the claim and easy to upload a missing piece of evidence. Speedy payment once claim approved.

I've never had to use gadget insurance before but I was pleasantly surprised by the service from Taurus. Really frustrating to lose my 360 camera whilst on holiday and I wasn't sure how easy or successful a claim would be but actually it was very easy for the initial claim, providing further information and payment. Slightly frustrating that accessories (SD card and selfie stick) aren't included but it does say that on the policy. Overall very pleased with the service.