Product hasn’t been opened yet. My review is about the customer service experience. Just wow. Delivery was scheduled within an hours of ordering and this was at 8pm. Confirmed later that night for del... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Ordered The Party Season Signature Set by Olivia Attwood, received completely different, random items instead. When I contacted customer service, they refused to send my correct item or issue a re... Se mere
Amazing lashes, 5 days in and holding strong! Was dubious but they've survived showers and tears. Thank you. Will definitely be ordering again.
Virksomheden har svaret
Ive been a lash artist for 10yrs now and used tatti from the beginning, even training with them for UV lashes (absolutely game changer) the lash range & products really are the best and the prices are... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop the best quality products for affordable prices at Tatti Lashes. Browse the full range online.
Kontaktoplysninger
Bridle Road, L30 4UE, Bootle, Storbritannien
- www.tattilashes.com
4,0
God
2 t anmeldelser
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Brilliant service
Great company to deal with and brilliant customer service. Through no fault of their own my parcel went missing and they have resolved it and kept me up to date on this. I will certainly buy again from them one very happy customer.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Sharon,
Thank you for taking the time to leave us such a kind review.
I am glad our customer service team were able to help you with the issue you faced and they will be delighted to hear of your review.
If you do ever have any questions please let us know.
Kind regards, Caitlin.
Besvarelse fra Tatti Lashes Limited
Hey,
Thank you for your 5* review.
I am so glad to hear you have had an overall great experience with Tatti Lashes.
I will of course pass your feedback over to the team who will be thrilled.
Kind regards, Caitlin.
The best products
The best products, easiest to use and natural looking. Hassle free delivery Customer service also excellent!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey,
Thank you so much for leaving us a 5* review.
We are so glad you love our products and you have had a great experience with our customer service team.
I will be sure to pass your feedback on to the team as I know they will be thrilled they was able to help.
Kind regards, Caitlin.
Very helpful staff ❤️
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Sally,
Thank you for such a wonderful review.
I will of course pass your feedback over to our team who will be delighted with your review.
Kind regards, Caitlin
My experience with Tatti Lashes was…
My experience with Tatti Lashes was over all positive
After my parcel went missing, the Tatti Lashes team made sure to investigate the situation and provide me with a replacement parcel and ensured to communicate with me throughout the process ensuring peace of mind
Would highly recommend!
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Laura,
Thank you for taking the time to leave us a review.
We are so glad to hear we was able to help you with your missing parcel and have this resolved for you immediately.
We apologise on behalf of the courier for any inconvenience this may have caused, if you do ever need anything please do let us know.
Kind regards, Caitlin.
If you live in the US..
If you live in the US... after you order you will get an invoice from Fed Ex for a custom tax which is over 25 dollars. They do not disclose this info at the time of ordering and want nothing to do with you when you confront then with your issue. DO NOT BUY FROM TATTI.
THEY ARE DISHONEST AND PRICEY TO START
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Angela,
Thank you for taking the time to leave us a review.
I am sorry to hear you are unhappy with the charges your local government and customs have sent you.
Unfortunately these charges are out of our control and are put into place by your government. We do have this information shown on our shipping page as well as our checkout page to let customers know they will be charged locally for there duties and taxes.
If you do have any further questions or would like any further help please let us know and we would be happy to help you.
Kind regards, Caitlin
Excellent
I honestly swear by the pre-glued cluster lashes. I mostly use wispy volume but occasionally switch it up with the hybrid volume. I also love the full volume for a full glam look. I’ve tried several other brands and although I’ve had good results from the likes of Lola’s lashes, Tatti Lashes have the edge on both quality and price. I have always been really bad with anything cosmetic ie hair, nails, makeup, lashes etc but I found applying these so easy. If I can do them then anyone can. A little shout out for the customer service team as well. I recently moved house and managed to order my latest purchase to be delivered to my old address. I sent an email explaining my mistake and the customer service team were fantastic. They replied within minutes and switched my delivery address. A fantastic company all around 👌👌
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Katy,
Thank you for taking the time to leave us such a wonderful review, we love receiving reviews like yours here at Tatti Lashes and our team will be delighted once I feed your review back to them.
If you do ever need any help or have any questions please feel free to get in touch as we are always here to help.
Kind regards, Caitlin.
Ordered my first set of pre glue…
Ordered my first set of pre glue cluster lashes and can highly recommend. Currently on day 11 of wearing these and they certainly aren’t budging. Would recommend these to any new beginners.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Kim,
Thank you for leaving such a wonderful review.
We are so glad to hear how your lashes have held into place for 11 days so far, this is amazing.
If you do ever have any questions please do just reach out to us.
Kind regards, Caitlin.
Very easy to understand and useful…
Very easy to understand and useful resources, would use again :)
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Keira,
A massive congratulations on passing your Tatti Lashes course, we are glad to hear you found our course easy to follow.
We wish you all the luck with your new journey.
Kind regards, Caitlin
Avoid
Was looking g forward to these and bought a pre glued kit. Took out of the box with the tweezers provided and a third of one broke off and still stuck to the plastic. Application is tricky and irritated my eyes as go under the lashes. Once on trying to adjust is a nightmare. Rip off if I’m honest.
6. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Emma,
Thank you for taking the time to leave us a review.
We are sorry to hear of the issues you have faced with your Pre-glued Tatti Lashes kit.
We would love to help you further on this matter, if you are able to reach out to us directly on Enquiries@tattilashes.com our team would love to help you further.
Kind regards, Caitlin.
Outstanding quality and service
I just can’t fault Tatti lashes pre glued…I’ve got poor eye sight - a wobbly hand and I always manage to get them on perfectly. If I’ve ever had a problem they resolve it immediately. The delivery service is outstanding and they communicate from the moment you make your purchase. What more can you ask for ☺️
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey,
Thank you for taking the time to leave us your review.
We are so glad to hear you found it easy to apply our lashes and you love our pre-glued as much as we do.
I will of course be passing your feedback over to our team who will be to happy there always here to help.
Kind regards, Caitlin
Stay away from this company
Stay away from this company, when orders go missing they ignore you & refuse to send refunds. My order was placed 5 days ago using 48 hour delivery and the tracking hasnt moved in over 4 days. There are no forms of contact for their couriers, and tatti lashes have ignored me on all socials & online chat for two days now. I will be disputing this transaction with my bank as im now out of pocket having to replace this gift from a more reliable company. £30 for eyelashes to be left in limbo when their couriers fancy the parcels for themselves! Absolute joke of a company. I want my refund now.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hello Rachel,
Thank you so much for taking the time to leave this review. I'm really sorry to hear of the issues you have had with your items, and we would certainly not ignore any email from you.
I am unable to find any email with just your name as we have a lot of email on our system however I would like you to reach out to enquiries@tattilashes.com and we will of course be able to help you resolve this.
Kind regards, Sian
I just wanted to say that I will now…
I just wanted to say that I will now forever praise your lashes. I tried them for the first time for a wedding yesterday (the 1 step pre glued), cried about a dozen times, have just woken up and they still look phenomenal… I will never go back to a normal lash. Keep doing what you’re doing 🫶🏼
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Shannon.
We love hearing feedback like yours, we really appreciate you taking the time to leave us this review.
If you ever need any help with our products or have any questions we are always here to help.
Kind regards, Caitlin.
Don’t buy if you live in the U.S.
Don’t buy if you live in the u.s. Hidden away in their t&c’s are a warning about import fees but nothing when you purchase. You’ll be stung with a huge bill after from FedEx
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Louise,
Thank you for taking the time to leave us a review.
I am sorry to hear you are unhappy with the charges your local government and customs have sent you.
Unfortunately these charges are out of our control and are put into place by your government. We do have this information shown on our shipping page as well as our checkout page to let customers know they will be charged locally for there duties and taxes.
If you do have any further questions or would like any further help please let us know and we would be happy to help you.
Kind regards, Caitlin
lash lift and brow course
Good lash lift and brow lamination course
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey,
Thank you for leaving us a review.
I am glad to hear you enjoyed our training courses.
If you do need any help in the future or would like to take any further courses please just drop us an email and we would be happy to help.
Kind regards, Caitlin.
Besvarelse fra Tatti Lashes Limited
Hey,
Thank you for leaving us a 5 star review.
congratulations on passing your course with Tatti Lashes.
If you do ever need any help in the future please just drop us an email.
Kind regards, Caitlin.
Very disappointing experience – especially for a FIRST-TIME USER
I bought the Tatti Invisi-Lash system because it looked so easy and practical on Instagram. I was really excited to try it and planned to wear the lashes the following day.
Unfortunately, my actual experience was completely different.
I tried applying the lashes three separate times. I fully accept that in my first attempt I used too much Bond, and I sent Tatti a photo of that first attempt. However, I explained to customer service that I recognised this and then tried again twice using much less Bond. The same problems continued: my natural lashes became stuck together, the Bond stuck to my eyelid and applicator, while the clusters themselves would not properly adhere. The Bond also caused significant stinging and made my eyes water.
What disappointed me most was the customer service response. Instead of offering a practical solution, I was repeatedly given application instructions and told that it would become easier with experience. I had already watched the tutorials and was following the recommended technique.
I was also told that I could remove, clean and reuse the clusters. As a FIRST-TIME USER, this is not a practical solution for me. Having to remove and clean individual clusters and then keep track of all the different sizes and placement is already overwhelming, especially when I am struggling to get the application right in the first place.
I contacted customer service hoping for either a refund or a suitable alternative, but ultimately my refund/replacement request was refused based on the photographs from my first attempt. I understand that the first attempt was incorrect, but my issue was that I tried three times and none of the attempts worked for me.
I paid approximately £30 for 40 individual clusters, but if the solution to my problem is to keep practising until I eventually get it right, I could potentially use the entire box simply trying to learn how to apply them.
I have included photos so people can see the actual experience for themselves.
I am not saying everyone will have the same experience, but for me, as a first-time user, this product was far more complicated than it appears on social media. I really wish Tatti had offered a more practical solution for a first-time customer rather than simply telling me to keep practising.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Nataila,
Thank you so much for your reply. I'm really sorry for the issues you have faced with the invisi-lash kit as per our emails, we have advised that the application process was carried out incorrectly :
Your applicator coated with glue - this in turn would potentially pull the already applied lashes from your natural lashes.
Your lower lashes and eyelid had glue on - this implies that too much glue has been applied meaning the natural lashes will clump together and cause issues whilst applying the cluster lashes.
You are using cotton wool pads - These will stick to the glue and cause issues when applying, we do not advise that cotton wool pads are needed, if this was a requirement in the kit, these would be a part of the kit or the option of purchasing these separately would be advised.
The individual lashes pictured on the tray have way too much glue on - this will cause stickiness and cause lashes to clump together. This means the application has not been carried out correctly.
I am only able to see one set of lashes used for the application and not the 3 you have advised. - No further images have been sent over to help you with and further applications of the invisi kit.
The bond is not like mascara and there will be some 'clumping together' of the natural lashes because this is an adhesive and in order for the clusters to stick, there needs to be something to stick to. Excessive amounts of glue will cause the lashes to clump too much meaning the glue will spread to unnecessary areas e.g your lower lashes, eyelid.
The cluster lashes are designed to be reused and can be cleaned, and they can be placed next to each other and the length reviewed and re-added to the tray.
Whilst I appreciate that you have had issues with the invisi-lash kit, there is no reason to believe that there was a fault with the kit. We have sent over tips and tricks for the kit along with videos on how to apply the lashes.
I understand that you are unhappy with your items, unfortunately, the application has not been carried out correctly, therefore, we are unable to offer a refund on used items.
Again, my apologies for any inconvenience caused on this occasion.
Kind regards, Sian.
Great lashes that always get…
Great lashes that always get compliments. Have bought some for friends to try. A damaged parcel was quickly replaced by the fabulous customer service team. Love trying all the different styles 😍
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Sarah,
Thank you for taking the time to leave us a review.
We love hearing feedback like yours, we are so glad to hear you love our lashes.
Kind regards, Caitlin.
Outstanding customer service
Outstanding customer service, my goods were delivered the next day and my emails were replied to rapidly, i can not fault the goods or the service. Easy to order and all my questions answered. 10/10 would highly recommend
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey Casey,
Aww, thank you so much for your glowing review.
We really do appreciate this.
I'm so glad you love the items as much as we do. Have a lovely day.
Kind regards, Sian
Problem solved
My lashes arrived when I expected them but upon using them I found they was hard to peel off the tray and kept breaking, when I emailed them about it they agreed to send out a replacement, very happy with timing and the solution, thankyou
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Tatti Lashes Limited
Hey,
Thank you so much for your review. I'm really sorry for the issues you have faced with this.
I'm really glad that this is now resolved and if you do need any further assistance, please do not hesitate to get in touch.
Kind regards, Sian
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