I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service. Holly on reception went out of her way to f... Se mere
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Easy to book the service for my Mini online. Texts sent to remind me of my appointment time. Complimentary valeting service provided and plenty of tea and coffee available whilst I was waiting for my... Se mere
Virksomheden har svaret
Sytners Oldbury have always been my go to for looking after my B M W. We have taken our cars there for well over 25 years and travel 45 minutes each way (if the traffic is good) for the service the ca... Se mere
Virksomheden har svaret
My experience with BMW has been up and down over the years, but my most recent visit completely changed that. Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was ou... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktoplysninger
819 Wolverhampton Road, B68 8DA, Warley, Storbritannien
- 0121 552 2825
4,2
God
841 anmeldelser
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JASON WAS VERY HELPFUL !
JASON WAS VERY HELPFUL !!
CREDIT TO THE TEAM AND ESPECIALLY JASON!!
21. august 2026
Uopfordret anmeldelse
Reece was such a friendly and helpful…
Reece was such a friendly and helpful person who ensured my car was dealt with to a vey high standard.
19. august 2026
Uopfordret anmeldelse
Well organised and efficient
18. august 2026
Uopfordret anmeldelse
A total Lack of customer service and…
A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory
5. august 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Good customer relationships and very…
Good customer relationships and very humble workers. Happy with the service delivered by the BMW team at Sytner Oldbury.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Rayasandra, Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with the service provided by our BMW team at Sytner Oldbury. It is always our aim to foster good customer relationships and maintain a humble and professional approach. Your satisfaction is truly valued, and we look forward to continuing to provide you with excellent service in the future. Best regards, The Sytner Oldbury BMW Team
Excellent Customer Service: Sytner BMW Oldbury
I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service.
Holly on reception went out of her way to find someone to help me while the sales team were busy and even started showing me the cars herself until Carl was available. Carl was incredibly helpful and professional, despite knowing I wouldn’t actually be purchasing through them due to our company car portal. He took the time to show me the models in the showroom as well as an iX2 that was outside awaiting collection and even followed up by emailing me the brochures.
It’s the little things that make such a difference. Thank you Holly and Carl for making me feel so welcome and valued — now that’s what I call great customer service! 👏🏻
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Thank you so much for your kind words, Robina. We’re delighted to hear that Holly and Carl made you feel welcome and provided such attentive and professional service. It’s wonderful to know that the little things made a big difference during your visit. Your feedback truly means a lot to us, and we’re pleased we could assist you as you explore the iX models. Wishing you all the very best with your company car decision!
Great staff great hospitality and great…
Great staff great hospitality and great service.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Rodney, thank you ever so much for your wonderful review. We are delighted to hear that you found our staff to be great and experienced excellent hospitality and service during your visit. Providing a welcoming and professional environment is something we truly value, so your kind words mean a great deal to us. It’s always our aim to ensure every customer feels well cared for, and we’re thrilled that this was reflected in your experience. We look forward to welcoming you again soon.
I’m very happy about your service and…
I’m very happy about your service and special thanks for Logan
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Rasitha Chamara Pathirana, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are very happy with our service, and Logan will be thrilled to receive your special thanks. At Sytner Oldbury BMW, we strive to deliver exceptional customer care, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide you with the high standards you expect. Best wishes, The Sytner Oldbury BMW Team
Really good experience
Really good experience , the car did have to go in 3 times for the same fault , but the service manager Steve was excellent and the repair was done under warranty quickly with no issues .
A courtesy suitcase and a few freebies were also thrown in , very much appreciated 👍🏻
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Kal, thank you for sharing your experience with us. We’re pleased to hear that Steve and the team provided excellent service and that your repair was completed promptly under warranty. It’s great to know the courtesy suitcase and freebies were appreciated as well. We understand it was frustrating having to bring your car in multiple times, but we are glad we could resolve the issue to your satisfaction. Your feedback is very much valued, and we hope to assist you again in the future.
I was stranded 200.miles from home
I was stranded 200.miles from home. My vehicle was repaired straight away and I was able to collect it 3 days later
The staff member who received and dealt with my car was Steve Worton. And he went above and beyond my expectations and gave a service that I have not received in other sytner garages that I have used
Having collected my vehicle and returned home. I had a query on the invoice that I would like clarified. Unfortunately I have phoned on a number of occasions left messages and spoken to reception team. I am unable to speak with anyone about the invoice so I am not happy with follow up after u have paid the invoice.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Patricia, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that Steve Worton provided such exceptional service and went above and beyond to assist you during a difficult situation. It is always our aim to offer the highest standard of care, and reading your feedback is truly rewarding. We appreciate your continued trust in Sytner and look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Sytners Oldbury have always been my go…
Sytners Oldbury have always been my go to for looking after my B M W. We have taken our cars there for well over 25 years and travel 45 minutes each way (if the traffic is good) for the service the car deserves. My only complaint is the booking in procedure which seems to have all changed.It would be nice to speak to a human being rather then a machine. Trying to use the app was also not successful and we gave up after five attempts .
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Guest, thank you for your continued loyalty to Sytner Oldbury BMW over the past 25 years; we truly value your patronage. We apologise for the frustration you experienced with the new booking procedure and the app. We appreciate your honest feedback and understand how important it is to have the option of speaking to a human being. Your comments will be taken on board, and we hope to make your future visits as smooth and enjoyable as possible. Kind regards.
First time service
Easy to book the service for my Mini online. Texts sent to remind me of my appointment time. Complimentary valeting service provided and plenty of tea and coffee available whilst I was waiting for my car to be completed. Video of the safety check sent for me to see what was happening. One niggle - oil light came on as I was driving home and I had to return to get it sorted out.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Ali, thank you for your detailed review. We’re pleased to hear that you found the online booking process straightforward and appreciated the appointment reminders, complimentary valeting, and refreshments. It’s great that the video safety check helped keep you informed during the service. However, we apologise for the inconvenience caused by the oil light coming on after your visit. Your feedback is valuable to us, and we hope your next experience with us is completely trouble-free. Kind regards from the Sytner Oldbury BMW team.
Mo was amazing keeping me informed with…
Mo was amazing keeping me informed with the process as always great service from Sytner Oldbury
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Gary, thank you ever so much for your kind words. We are delighted to hear that Mo kept you well informed throughout the process and that you received excellent service from everyone here at Sytner Oldbury BMW. It is always our pleasure to provide a smooth and enjoyable experience for our customers. Your feedback truly means a lot to us. We look forward to welcoming you back in the future and hope you continue to enjoy your BMW. Warm regards from the team!
My experience with BMW has been up and…
My experience with BMW has been up and down over the years, but my most recent visit completely changed that.
Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was outstanding from start to finish. He kept me updated throughout the day via WhatsApp, which made the whole process smooth and stress-free.
When I returned today to collect my car, Reece surprised me with a BMW suitcase filled with a few thoughtful gifts. It was a really nice touch and showed how much he values his customers.
I highly recommend dealing with Reece if you get the chance. He’s friendly, professional, communicative, and genuinely goes the extra mile to provide excellent customer service. A real credit to BMW.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Thank you, R Miah, for your kind and thoughtful review. We’re delighted to hear that Reece provided such a positive and seamless experience during your recall visit. It’s wonderful to know that his communication and care made a real difference and that the thoughtful gifts were appreciated. We’re pleased Reece’s professionalism and friendly approach left such a great impression. Your recommendation means a great deal to us, and we hope to continue exceeding your expectations in future visits.
Great experience
I had a really good experience at Sytner and can't sing their praises enough. They not only took good care of my car, but also me. Shout-out to Stephen and Jackie, who were amazing and made the experience even better.
I hope not to have to visit again so soon because of a car issue, but I would go back knowing it's in safe hands.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Vimbai, Thank you ever so much for your kind words and lovely review. We’re delighted to hear that Stephen, Jackie and the team looked after both you and your car so well. It’s always our aim to provide a friendly and reassuring experience, especially when unexpected issues arise. We hope your car stays in good health for a long time to come, but please know you’re always very welcome at Sytner Oldbury BMW. Warm regards, The Sytner Oldbury BMW Team
My whole experience with Mini Oldbury…
My whole experience with Mini Oldbury was a good one because of Ibrahim Iqbal. He took time and effort to ensure my experience was a good one. I was not a happy customer at the outset but I left the Dealership feeling valued as a customer solely by Ibrahim's professional, courteous, efficient manner. He ensured I was completely happy when I left his office and I promised I would give feedback on his excellent skills as a Service Advisor and how he handled all the concerns I had. He really is a lovely gentleman, a credit to his professional. He made the whole experience a memorable one for all the good reasons. Time and again after taking my car to your Wolverhampton dealership has left me feeling disappointed and undervalued, Ibrahim has changed this experience for me.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Sharon, Thank you very much for your kind words. We are delighted to hear that Ibrahim provided you with such a professional and courteous service, turning your experience into a positive one. It is always wonderful when a team member goes above and beyond to ensure our customers feel valued and satisfied. Your feedback truly honours Ibrahim’s dedication and the high standards we strive to maintain. We appreciate you taking the time to share your experience with us. Kind regards, Sytner Oldbury BMW
The service provided was exceptionally…
The service provided was exceptionally professional, and communication was highly effective.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Alvaro, Thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that you found our service exceptionally professional and that communication was clear and effective throughout. Your feedback is greatly appreciated and serves as an encouragement to the entire team at Sytner Oldbury BMW. We look forward to welcoming you back in the future and continuing to provide the high standards you expect. Kind regards, The Sytner Oldbury BMW Team
5* Service
After a couple of bad experiences at Sytner Wolverhampton, I’ve been using the Oldbury branch, it’s been great and has restored my confidence in BMW dealerships. Ed was fantastic when dealing with a safety recall on my car, kept me updated throughout the day, and ensured a courtesy car was available to minimise disruption. Although it’s not my local branch, I’ll happily travel back to Oldbury for all my servicing needs. Thanks Ed!
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Jin, thank you very much for your kind words. We’re delighted to hear that Ed and the team at our Oldbury branch were able to restore your confidence and provide such a positive experience, especially regarding the safety recall. It’s wonderful to know that you felt well looked after throughout, and that the courtesy car helped minimise any disruption. We truly appreciate your loyalty in choosing to travel to us for your servicing needs. Thanks again for taking the time to share your feedback.
I had issue with my car being stuck…
I had issue with my car being stuck then booked repairs with Sytner service.the colleague Reece was very helpful got great service.they fixed my issue very quickly had good customer service
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Rajvinder. We are delighted to hear that Reece and the team at Sytner Oldbury BMW were able to assist you promptly and provide excellent customer service. It’s always our aim to ensure every customer feels supported and satisfied with their experience. We appreciate you taking the time to share your positive feedback and hope your car continues to run smoothly. Please do not hesitate to get in touch if you need any further assistance in the future.
Perfect customer service end to end
Perfect customer service end to end
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sytner Group - Sytner Oldbury BMW
Dear Ali, thank you ever so much for your wonderful review. We are absolutely delighted to hear that you experienced perfect customer service from start to finish. It’s always our aim to provide a seamless and enjoyable experience for every customer, so your kind words truly mean a great deal to the entire team at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Warm regards to you from all of us.
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