Stuart Weitzman Anmeldelser 

Ich habe Sandalen bestellt, sie kamen getragen an, ein Riemen ist komplett ausgerissen und das Kundentelefon ist aus.

I purchased shoes online from Steuart Weitzman outlet stores. I know my size as I have purchased their shoes directly in their stores many times over the past years. The fit was horrible and because it was on sale they would not take any returns or exchanges. The size was not true to size... they were way too narrow. The customer service representative was rude and she could care less about my shopping experience online. She refused to make any exceptions. There was no sensitivity trip at all.

The 3 pairs of expensive sandals I ordered were never delivered. Multiple phone calls and emails have resulted in zero help from SW. I feel helpless and upset.

Took a survey on Drumo regarding Stuart Weitzman at least five times. Even though the survey only took around 1 to 2 min. to finish I was kicked out each time.

Stuart Waitzman refused to pay me the money they owe me for my opinion in regards to there product.

I bought some sandals from Stuart Weitzman last summer that broke within a few weeks of wearing them. I emailed them to ask if they would repair them, I was asked to send numerous pictures of the broken shoe and have now received a response to say they don't offer a repair service. I shall never buy a pair of shoes from them again - and would advise others to do the same.

Worst customer experience ever! I have not received my order and customer service is writing me for 2 weeks that they are waiting for an answer from someone that is looking into the case! They are just ignoring my request of cancelling the order. I don't want your shoes, just refund me my money!

KEINE RÜCKERTATTUNG ERHALTEN - BETRUG!
ich habe schon mehrfach bei SW bestellt, mehrere tausend Euro dort ausgegeben. Die letzte Retoure wird einfach nicht erstattet, werde jetzt eine Strafanzeige erstatten. In dieser Preiskategorie der letzte Mistladen...nie wieder!

Ich habe bei Stuart Weitzman ein Paar Schuhe bestellt, leider war die Farbe nicht richtig abgebildet. Sie sahen weiß aus, und waren in der Tat grau. Ich habe sie zurückgeschickt und andere dafür bestellt, und sie haben mir 12,00€ Rücksendekosten für eine Inlandsendung in Rechnung gestellt. Der Kuundenservice antwortet an der Telefon Hotline nie, per Chat sind sie genau so, man redet mit einer Machine, die nur Texte zitiert. Ich muss 12,00€ zahlen, für Ware, die ich nicht behalten habe, weil die Abbildung auf der Webseite fehlerhaft war und noch dazu 12,00€ für eine neue Bestellung. 24€ Versandkosten für 2 Inlandsendungen, eine Frechheit!! Für so ein Haus, welches Schuhe um die 500€ verkauft, ist es absolut inakzeptabel! Nie wieder werde ich dort etwas bestellen, meine Kundschaft haben sie somit verloren. Ich kann diesen Designer absolut nicht empfehlen, kaufen sie lieber bei anderen Designern, die ein besseres Service anbieten

I encountered serious racism in this shop
I noticed that the sale would give help to white people to check the size and get the shoes ready and hand them to the customer and ask if they were the right size.

However, when I approached multiple sales to ask if they had my size, they all said they were busy. I waited for over 30 minutes. It wasn't until they gave me the shoe box and walked away that I confirmed I had been treated unequally.

I also waited for 40 minutes at the checkout. Every sales, said I should wait for a while. But the white woman sitting next to me trying on shoes, from asking for the size, to trying them on, to buying, her sale was always there to assist

Buongiorno, ma come e possibile che servizio clienti non risponde nessuno? Il mio marito mi ha regalato vostri stivali che sono stati rotti su cucitura il primo giorno li ho indossati, che qualità e servizio avete????? 🤦‍♀️ Ma come e possibile che da 12 Novembre nessuno non risponde? 🤦‍♀️

Worst experience.long story short THEY DID NOT REFUND ME AT ALL !!!!!! It was a damage sandal( final sale,215$)I returned it and they send me an e-gift card as a refund .when i tried to use it ,didn’t work and it was vanished!!! I kept calling them and they didn’t take the responsibility and just give me excuses.i email their customer service and call them constantly with all proof of from my bank account and the screenshot that i got from that e-giftcard number and pin .but they didn’t do anything.the customer service ( GINA ), when i sent her all proof with email she vanished as well !! it was horrible.after that i got e-giftcard phobia !i can not trust any e-giftcard from any company anymore

Absolutely appalling customer service. They weren’t willing to help with my query.I was requesting their assistance in locating a pair of shoes. I was unable to send them a link but named and described them but they refused to look into it and kept repeating send a link. I asked to speak to a manager but they refused to give me any contact details. I have never bought any of their products and after today’s experience I won’t be buying from them in the future.

I bought loafers from Stuart Weitzman . I only wore them once but the glue came out and shoes ripped on side. Just one time only went to city center didnt even walk much. Complete fraud.

I’ve actually never written a review before but the experience has been awful and I feel that other people should be aware.

I purchased a few pairs of shoes from the Stuart Weitzman 5th Ave store in NYC and ended up returning one pair to another location in White Plains, NY. The original receipt shows that I purchased the shoes with an AMEX. When I returned the shoes the woman said it would go back to the original form of payment and the return receipt clearly says AMEX Refund.

4 weeks later and I have not received the money back. I called SW customer service and they claim there was no method of payment so it was returned as cash. The woman said she would have to contact another department and have them contact me to issue me a store credit if possible. She kept claiming the stores are different than the company but yet my return was sent back to the company. The woman was so unpleasant and I can honestly say I will never buy another pair of Stuart Weitzman shoes again. I called AMEX and disputed the charges and submitted all the necessary documents. Hopefully it works out……

This is the worst shopping experience ever for such a luxury brand. It took me a whole month to get a refund confirmation after I chased up with them multiple times. And the confirmation I just got says it will take 30 working days to receive the money. This is way beyond the 14 working days as they told me. And now I am not sure I will get my money after the 30 days they promised. Trying to contact my bank see if they can help me to apply a Chargeback. Never buy from this company ever again!

Never ever order from this company directly - you have to chase for refunds, they never do it automatically. After calling them several times, then had to wait 28 days for a refund. Even then they try to give it back to you less some tax, which is a complete con. When they answer, they are rude and never get back to you. Some guy once said to me on the phone it is beyond his pay grade to give me an answer and told me to write in an email instead! Order their products from a reputable 3rd merchant like net a porter.

Customer service won’t respond . Have been sending numerous emails , called numerous times … no answer . Instead you are transferred to voicemail . Can’t believe that a well known brand treats their customers so badly . I’m done with them !

Doesn’t surprise me this company has horrible reviews........ I subscribed to emails and text messages and was supposed to receive a code for 15 percent off I received a code that did not work on anything when I contacted customer service they gave me a list of excluded products that was basically everything....... I canceled everything and I will purchase from a company that’s customer friendly

Ordered just recently on May27, chose two day shipping, paid and received order confirmation. Then heard nothing ever since. Called CS hotline and they said can’t find my order and asked if I used a different email (which is not possible becoz i received the confirmation in the right email). Then they said it might be system glitch. Now they escalated it internally. But I mean, isn’t it just stealing money from me? Scam

On March 15, I ordered two shoes. One worked and one I returned right away via mail. It is now May 5th. I did not get back my return. They sent me a gift card credit only 2 weeks ago (despite I returned my item on time and purchased a FULL price item that was eligible for return). Canadian customer service said they would refund my card and they did not. My money was stolen. Horrible company. Horrible customer care.