Stratstone Anmeldelser 30.412

Audi Wolverhampton I have found to be very helpful

A brilliant team from start to finish. Everyone pulling in the same direction, while working together. You a have an excellent team in place at Colchester. Thank you and I would recommend to friends and family. 5 star service. 👍⭐️👍⭐️

Stellar service, I got from Mercedes Colchester.. staff are very friendly.
They just do their job.
The best branch of mercedes i have ever been.

The staff who assisted us Edi and Chris worked late and were patient
thankyou

exceptional service and the reassurance of genuine parts and warranty - wouldn't consider anything less with my car. 10 years of using the Porsche dealership in Cambridge and always been exceptional - Staff on the service could not be more helpful - one fells like part of the family..

On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did their very best to get me back on the road. Sadly the problem wasn’t quite as easy as expected and it took a little bit longer than we thought. Throughout the whole process communication was open and honest, and for me the whole experience, stressful as it was, was made comfortable by the way the staff handled me. After leaving the car there, Omar even gave me a ride free of charge to the local tube station where I could continue my journey. My car has now been picked up and it is making its way back to Germany. Thank you, Stratstone Tottenham team.

A big thankyou to stratstone bmw Doncaster
I'm 250 miles by road from Doncaster and was wondering how things would work out, needent have worried because Jade Hudson was outstanding and easy to deal with, she even delivered my i5 m60 to Milton Keynes in outstanding condition and even charged my car as well for my journey home
The team at bmw Doncaster deserve a 5 star review, I can highly recommend them if you would like a great experience buying from bmw main dealer

Avoid !! From Huddersfield Branch!!
First of all ripping off customers services very low none experienced staff members I left car for diagnostics it take to get back like whole one month and each time you called and asking answer is we are working on we will call you back once we get answer for engineering they useless and very dirty after one month get car back still lots of warning ⚠️ lights on dashboard even we told them what’s issue still no result we been charged over 4.500£k and still waiting another part which will cost separate another 1.500£k still no response either of this engineer who ever did work on car whole finder print with all oily hand 🤚 all over the car the give back car with lots of issues even we spend 4.500£ k no matter what the issue was they had time like whole bloody month to build brand new car again but these people are honestly useless worthless and very dirty working who ever does on car work I wish I could share whole car video after we get back waiting all this time and spend all this money still lots of issues shows on dash plus they couldn’t even do valeting car or just wash 🧼 from outside give car back clean never ever had experience in my life like this the money we spend we could get another car but with this people answer the still saying they need to more work on it and another month or two to keep the bloody car unbelievable servis all promises left empty waiting time costing money worthless place and people
My best advice who never been there just avoid avoid avoid !!!!

The member of staff made the experience perfect, prompt service, very attentive and personable. Kiera absolutely gave me confidence in the service Mercedes were providing and went above and beyond updating me on the progress and speaking to my daughter who is having problems with her Mercedes arranging for a diagnostics to be carried out. Two happy customers. Kiera also took the time to show me a couple of new models as I am looking at changing my car this year - she was interested in my experience being a positive one and certainly knows your products.

Picked up a new A45S+ today from Brian Kennedy and the service was 5 stars! Could not be any happier with the car and would highly reccommend both the branch and Brian to others.

Car was serviced and cleaned.
Very professional service

Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too as was going to take 4hours. Then Tristan conducts a ‘masterclass” on how to go onto dashboard- highlighting how you can change the screens etc

Amazing service from Shihad @ Lakeside Mercedes Benz
From ordering, to test driving to taking delivery everything was flawless and well communicated and ahead of schedule.
Highly recommended for your Mercedes Benz and Smart purchase.

Great experience.

My partner brought a car from you guys. Extremely disappointed and upset with the poor service costing her£1000+

During her service and MOT in August 2025 the mileage amount was input incorrectly at my last which has caused her a huge amount of issues with insurance and selling the vehicle.

This has cost her upwards of £1000+ as £650 was deducted when she sold the vehicle for the ‘clerical error’ and she could not get a number of cheaper car insurance policies because the mileage was incorrect.

She has tried to make a complaint directly with the branch however this has been completely ignored and no resolution provided. No apology no empathy or anything. They say they’ve requested for this to be changed but what about the inconvenience, time, stress, hassle and financial loss this has caused her.

I do understand errors happen however it is how they are put right which matters therefore, I would avoid the Chelmsford branch to avoid a poor level of service and potential costly mistakes!!

Overall the customer service was poor.
Prior to attending the appointment I was told over the phone that the works should be done my midday so I decide to wait. I was left with no proper updates. I kept having to ask for an update. I was then informed of a finding on the car- having temporary repairs in the tyres. I have never changed the tyres. I the noticed that on the day I collected the car from the video I took whilst still at the store it shows the repair on the tyre. I informed the person and the manager was made aware. He refused to even come out and speak to me or even acknowledge my follow-up email.

I was sat there from 8 AM to 1430. Being left with no update, no acknowledgment just showed no respect for customers. If I had been told I would’ve gone home or even for a walk. And it is very appalling. I didn’t have this treatment by the sales team at all. And it’s really unfortunate. I have an appointment coming up and I’m literally dreading coming in I was looking to even go elsewhere but not sure how this will work with warranty etc…

Absolutely nightmare experience stuff are very horrible unwelcoming and I was overcharged unnecessarily for investigating gearbox noise felt so unhelpful, this experience opened my mind better for future purchases BEST TO AVOID MERCEDES THEY ARE THE DAY LIKE ROBBERY. No thanks

I recently visited the dealership for an MOT and service and had a very positive experience. The team were professional, courteous and kept me well informed throughout. The process was smooth and efficient with excellent customer service from start to finish.

There are some staff who real are keen to help Customers, ensuring Customer delight.