Stratstone Anmeldelser 30.412

Great service , I was updated with progress daily with work

Had a bad experience 2 years ago so was wary about going back . However they fully surpassed my expectations. Great customer service and was made to feel very welcome

Very good customer service, very helpful. Good location easy to find.

Helpful service advisor

Jasmine was very helpful

Very good people to help when we needed it

I just want to thank nick for 1000% percent above and beyond service i have searched high and low for a part and only stratstone bmw hull have stock of the part in the whole country but not only did he make sure my order was kept aside for me he dropped it to me on his day off as he happened to be 145 miles away from his area and was in my area cant thank him enough absoulute top guy thank you nick credit to your company

Fantastic service from Neil and Mike at Doncaster branch

Good experience with Porsche generally, however not allowing me to have a courtesy car when my car was in for its first MOT for most of the day was very inconvenient. I had to rely on family to pick me up from drop off and collection. In addition to the MOT I was purchasing a years warranty for my 911. A cost totalling over almost £1600.00 in total .
Not the service you would expect from a prestige dealer .

Staff are so helpful, lovely family feeling to the place.

Cancelled my order less than 24 hours after the purchase as I decided I didn’t want to do PCP. Still wanted a car just through another payment option. The salesman was very rude on the phone telling me “it’s not that easy” when I asked to cancelled, although I was well within my rights and the 14 day cancellation window. 4 weeks after the cancellation and confirmation email I am yet to receive my deposit back. I’ve called the garage on numerous occasions for the sales manager to be always busy and still no deposit back into my account. A thousand pounds is a lot of money to anyone but to this crowd it’s not worthy of attention it would seem
I wouldn’t recommend this garage to anyone , totally untrustworthy.

A great experience finding the perfect car

My last purchase was more than successful, really so happy to have been with the dealership for so long. Gil Da Silva has followed with me all the steps for my purchase, my car is beautiful. Gil is really focused on details and emotions, that is really gift. That is why I have been so many years with that dealership because all issues are dealt with, never ignored.

Thanks again to the guys at Stratstone Mini Chesterfield. Especially Jake, Hannah and Craig. 4th mini from these guys now and each time I receive the best service!!

I had my bmw in for an issue with the sunroof, paige organised the whole issue well at short notice as well, a loan car would have been nice but as mentioned, at short notice it wasn't an issue. This was at chesterfield bmw branch.

Had my car in workshop for over a month

The greeting and warmth of Faye and Sharon on Reception was like being greeted by a long last family member. They are great exemplars of great service.

AVOID Stratstone Land Rover Milton Keynes AT ALL COSTS — unless you truly don’t value your peace of mind. This applies to both their sales and service teams.

In March 2024, I approached them with my own build specifications for a brand-new 2024 model. The car was meant to mark my birthday in May, but that experience was completely ruined. When the car arrived, it had the wrong specifications, something they themselves hadn’t even noticed until I pointed it out. After weeks of back-and-forth, they eventually sourced another vehicle in June 2024 with the correct specifications, but in a different colour. I felt I had no real choice but to accept it. On top of that, I was pressured into purchasing an £800 body care package, with assurances it would cover issues like bird droppings.

When I later tried to use this body care product after bird droppings damaged my car, I was told it was handled by a third party (Jewelultra). Upon contacting them, I was informed they no longer provided services for Stratstone Land Rover Milton Keynes. In effect, I paid £800 for a product I couldn’t even use.

In February 2026, I received a recall notice for a passenger airbag replacement and was asked to book the car in. I explained that I work weekdays and requested a weekend appointment. On 4th February 2026, they booked me in for Saturday 11th April 2026, with a courtesy car arranged, and collection scheduled for 18th April. I received email confirmation the same day. I even called on 10th April to reconfirm, and everything was assured.

However, when I arrived at 8:15am on 11th April after arranging childcare and adjusting personal commitments, including a birthday event I was told the required part was not available. No prior notice, no cancellation call, nothing despite my confirmation call the day before. The staff member I spoke to was dismissive, asked who I had spoken to previously, and casually mentioned she had been “planning to call me.” When exactly?

What made matters worse was the complete lack of professionalism and empathy staff were even laughing during the interaction. I asked to speak to a manager and was initially told none were available. As I was leaving, I noticed an office with staff inside, went in myself, and requested to speak to someone. A manager named Trinity eventually spoke with me but came across as patronising. She said she would investigate and call me back failed to do so as expected of them.

Overall, this dealership demonstrates a serious lack of professionalism, accountability, and basic customer respect. Avoid at all costs.

I enquired about a car online and received only a video of the vehicle—no phone call or email. I followed up twice by both phone and email but received no response. I was interested in buying an X5 and was ready to proceed, but it seems they simply don’t care about potential customers. I was also told I would receive a callback, which never happened. Terrible service and I would not recommend them.