Stratstone Anmeldelser 30.412

There were problems to resolve which were sorted out with a minimum of fuss.
Everyone, particularly Chloe, was extremely helpful.

KN70 NXY

I purchased the vehicle on 24 October,and from the beginning I experienced multiple issues, including rumbling, juddering and humming noises when turning, as well as clunking and occasional thud sensations from the gearbox system, especially when shifting between low gears and when returning to D1,binding/jumping in reverse gear, clunking through gears and stationary direction shifts produced loud clunks,There was also a gearbox oil leak from the sump plug(gearbox oil was serviced 2 days before i took the car,service was done 7500 miles later then audi reccomends and it was advertised as audi approved)and intermittent gear selector faults appearing on the dashboard when selecting P.

These concerns were reported early, and both Stratstone Customer Services and Audi UK were notified. After my second visit, I was quoted to fix some of the issues, which I refused as the vehicle had been supplied in that condition. I was then advised that this would be resolved internally and that I would be contacted the following day. This did not happen, and after several days without contact, I had to escalate the matter through Stratstone and Audi UK. Even after multiple emails, there was still a delay before Milton Keynes Audi eventually made contact to arrange further work.

The vehicle was then booked in for several days. During this visit, adaptations were carried out, the AWD system oil was flushed, and the gearbox sump plug leak was addressed for a second time.

Over the 5.5 months, the vehicle was returned multiple times — five visits in total — for inspection and repair. During this time, further work was carried out, including additional adaptations and eventually a major gearbox repair with full dual clutch and associated component replacement and another awd oil flush as the judder and rummlbe returned just after 1500miles,

Despite this significant work, the original fault remained completely unresolved, and the vehicle continued to behave in the same way.

I returned the car again, and while the issue was acknowledged, I was advised that further investigation would depend on comparing the vehicle with another similar car, with no clear resolution path or timeline provided. At this stage, after multiple visits, extensive time invested, and no improvement, the situation became unreasonable.

Following the major repair, I obtained an independent gearbox and drivetrain specialist report prior to my final visit to Milton Keynes Audi, which included video evidence and highlighted multiple concerns that should have been identified during the dealership’s own diagnostic process.

Communication throughout was inconsistent, unclear, and difficult to follow, often requiring repeated follow-ups and leaving me without clear answers. This added unnecessary stress to what was already a prolonged and frustrating experience.

It is important to note that I made a conscious effort to allow multiple repair attempts rather than rejecting the vehicle early, in good faith, hoping the issue would be resolved. However, after such extensive work and no improvement, confidence in both the vehicle and the process was lost.

The vehicle was ultimately rejected through my finance provider due to the unresolved faults,who reviewed the evidence and handled the matter professionally.

While some staff were polite and did acknowledge the issue, the overall experience — particularly the lack of effective diagnosis, failure to resolve a serious fault, and poor communication — fell well below expectations for a premium brand.

If you’re looking for someone who genuinely delivers top‑tier service, Patrick is the guy. He doesn’t just help you find a car, he makes the whole experience feel effortless, enjoyable, and completely tailored to you. His knowledge, energy, and attention to detail are on another level.
Patrick goes above and beyond without even making a fuss about it. You can tell he genuinely cares about getting you the right car and making sure you leave happy. Audi Shrewsbury seriously hit the jackpot having him on their team.

Very disappointing VIP experience

I was invited to a VIP event at Audi Wolverhampton, but the experience was extremely disappointing. After arriving, we were left waiting for around half an hour with no one attending to us or even acknowledging us properly.

To make things worse, the person we originally arranged the meeting with said it was with someone else, and then that person said it was with someone else. We were basically passed around with no clear communication, and it felt like we were being completely ignored.

For a place hosting a so-called VIP event, the service was poor and unprofessional. Overall, it was not a pleasant experience at all and definitely not what we expected from Audi.

Excellent and efficient service.
Only minor negative was incorrect milage recorded on service report then went unnoticed.

Excellent service, great staff and 1st class experience.

The after sales care at this dealership is appalling. I purchased an electric JCW but started to experience charging issues soon after purchase which they dismissed. I ended up taking the car to another mini dealership and they identified that the car had a leaking tail fin. This was repaired but the problems persisted eventually resulting in the vehicle being recovered as it was unable to charge. I have owned the vehicle for 9 months but it has been subject to repair for the last four months. I tried to reject the vehicle in line with my consumer rights and the dealership failed to respond to my request. I raised complaints with mini uk, mini finance all of which passed me back to this dealership which to-date remain un-responsive.

If it were possible to give negative stars, this place wouldn’t just get one—it would set a new benchmark for how low a rating can go. Stratstone BMW in Derby has, without exaggeration, one of the most disorganised, indifferent, and utterly incompetent customer service teams I have ever encountered. It genuinely feels like no one there has any idea what they’re doing, and worse, they don’t seem to care.

My experience has been a complete mess from start to finish. I booked a vehicle recall for 27th March 2026—well over a month in advance, back in mid-February. You’d expect at least basic preparation. Instead, I sat there for four and a half hours watching my car remain untouched outside. No updates, no urgency, nothing. After wasting nearly half a day, they casually informed me they didn’t even have the required part. How does a dealership book a recall that far ahead and not have the part ready? It’s beyond careless.
Trying to fix their mistake only made things worse. A staff member assured me they’d arrange a pick-up and drop-off service for 15th April. Thankfully, I called the day before to confirm—only to discover that absolutely nothing had been arranged. If I hadn’t chased them, I would have been left waiting at home for nothing. That level of negligence is staggering.

Then came yet another rebooking for 24th April, with firm assurances from a staff member that everything would be handled properly this time. Predictably, on 23rd April, I received yet another call saying—once again—they didn’t have the part. At this point, it’s not just incompetence; it’s a complete failure of basic systems and accountability. What’s the point of booking customers in if you’re not even capable of securing the necessary parts in advance?

The constant cancellations, empty promises, lack of communication, and complete disregard for customers’ time make this one of the most frustrating experiences imaginable. It genuinely feels like there is no coordination, no responsibility, and no respect for customers whatsoever.
Avoid this dealership at all costs unless you enjoy wasted time, broken promises, and sheer disappointment.

Extremely poor customer care - difficult and hard to comment

Excellent customer service. I travelled from Bolton to Manchester after a disappointing experience at another Audi, and I’m very glad I did. What they didn't know is I am a Range Rover customer for 10years first time Audi owner and first time walking into your showrooms.
From the moment I arrived, I was made to feel welcome and treated with genuine professionalism and respect. My issue was resolved quickly and efficiently on the same day, which I truly appreciated.
A special thank you to Muhammed for delivering outstanding service he was attentive, knowledgeable, and made the entire experience smooth and stress-free. The rest of the team were equally friendly and welcoming.
I’ll definitely be returning for future services and upgrades despite the distance I rather be treated equally and respectfully.

Brilliant service , quickly dealt with . Wouldn’t hesitate to use again . Lovely staff

I dealt with Craig and from start to finish he was excellent along with the rest of the Stratstone team. No hard sell, really wanted me to get what I needed and went over and above to pull out the stops to get the new car quickly with a really fair trade in. Brilliant!

Nicholas Fitzpatrick at the Giffnock branch dealt with the purchase of my new car. His customer service was excellent, very polite, friendly and helpful.

Good with the exception of an item in my car being left broken (my glasses holder was broken) upon collection of my car. My car was claimed to be washed, BUT the
Condition it was left in was disappointing.
Dryed water marks this is a service offered but not worth having terrible finish I had to get my car cleaned again

Brilliant service, everything done efficiently

Superb customer care, big thankyou to Tavinder Mann, very informative, A+++ Customer service

Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.

All the team are helpful friendly and professional and go the extra mile to make sure you feel in good hands. Sarah Miskell in particular was incredible and went above and beyond the whole team at Wakefield are a huge credit to Mercedes and the brand.

I was well looked after during my wait