Purchased a car from Strathstone Landrover Reading . Coolant light came on on the way home from collection. Fast forward 2 weeks of little or no communication, other than when chased . I’ve now cancel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The team at Stratstone Landrover are always friendly, polite, efficient and very knowledgeable. I would recommend them to anyone who is interested in buying a Landrover
Virksomheden har svaret
Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection... Se mere
Virksomheden har svaret
The staff are extremely friendly, looking after all customers at various stages of their visit. Masking to ensure the wait was as comfortable as possible. Communication from the advisor for my cas... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
Bennet Road, RG2 0QX, Reading, England, Storbritannien
- 01183 155 736
3,7
Middel
148 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Recent visit to Stratstone
The purpose of my recent visit was a tech update on my key - the whole process was handled efficiently and professionally. I wouldn’t hesitate to recommend Stratstone Landrover in Reading.
22. oktober 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Karl,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our tech update service.
We strive to provide our customers with efficient and professional service.
Stratstone Customer Services
Perfection
Totally successful outcome. Professional approach from collection and return of our lovely Landy + skilful work to organise battery function = superb performance. Thank you
11. oktober 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Mrs Farsch,
We're thrilled to hear about your positive experience!
It's wonderful to know you were happy with the professional service and the successful outcome of your Land Rover's battery repair.
We appreciate your kind words and are glad we could help.
Stratstone Customer Services
Still Maintaining Good Service.
Service advisor, Roland Payne, was excellent. He kept me fully informed throughout the time my XF was in for service, brake pads/discs replacement and MOT. My car was beautifully clean on pick up and customer service all round was good from drop off to collection. The Jaguar 3 year old car service discount makes a financial difference too. I’ve been coming to Jaguar Reading for 22 years now and hope this attention to detail prevails.
16. oktober 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Tony,
Thank you for your kind words about Roland and the service you received.
We are thrilled to hear that you were kept informed throughout the process and that you were happy with the cleanliness of your car upon pick-up.
We appreciate your loyalty and hope to continue providing you with excellent service for many years to come.
Stratstone Customer Services
Great Customer Service
Great Customer Service
We had an amazing experience, the staff are very efficient and highly attentive. Highly recommend Stratstone - Land Rover Reading
16. oktober 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Dippy,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our staff provided excellent service.
Stratstone Customer Services
I think from the time I arrived till I…
I think from the time I arrived till I left the service I received was second to none.
14. oktober 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Mr James,
We're so glad to hear you had a positive experience with us.
We strive to provide excellent service and are delighted that we met your expectations.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Reading
Hi Nigel,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
The drop off and collection…very good
The drop off and collection arrangements are excellent
3. oktober 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Reading
Hi David,
We understand your frustration with the wait time.
We strive to provide efficient service and are disappointed to hear that your experience fell short of your expectations.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
no value to money
no value to money . Simple tyre price which is outside in open market in less than 200 GBP ,they are charging more than 250GBP
26. september 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Maan,
We understand your frustration regarding the pricing of our tyres.
We strive to offer competitive pricing, but we also consider factors such as brand quality and service.
We appreciate your feedback and will take it into consideration as we continue to evaluate our pricing strategy.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Reading
Hi Gurmeet,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
My Discovery Sport was recalled for a…
My Discovery Sport was recalled for a steering issue, which was booked in to JLR Reading for the repair, when I collected my car the entertainment screen was no longer working, which I reported to them immediately. I then had to book the car back in for inspection and they said it was not related to the works carried out even though it had to be due to something they did whilst in their workshop. It was obvious that they had disconnected the battery during the recall works as all the trip metres were on zero when I got it back, which may have caused some kind electrical fault on the controller when re-connected. After many conversations with customer service, they finally said they would take the car in for diagnostics, but they would charge me for the pleasure.
I have had 4 Land Rovers and 3 Jaguars and was considering buying a new Defender. NOT ANYMORE!
20. september 2024
Uopfordret anmeldelse
Besvarelse fra Stratstone - Land Rover Reading
Hi Keith,
We understand your frustration with the issues you experienced with your Discovery Sport.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
We are committed to providing our customers with a positive experience and will investigate this matter further to ensure that similar situations are avoided in the future.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Reading
Hi Chris,
Thank you for the positive review.
We appreciate your feedback and will ensure this is passed over.
Stratstone Customer Services
Speedy check-in and quick car…
Speedy check-in and quick car turnaround. All in all very efficient.
9. september 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Jane,
Thank you for taking the time to review us.
You have really made our day!
Stratstone Customer Services
Duck Bill Replacment
On revisiting to get a small piece of trim fitted, the technician was very helpful explaining why the repair took six days instead of one.
Keith on service desk was also very helpfull.
3. september 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Lynn,
We appreciate your kind words about the technician and Keith's helpfulness.
It's great to hear that you received clear explanations about the repair process.
Stratstone Customer Services
Besvarelse fra Stratstone - Land Rover Reading
Hi Simon,
Thank you for your kind words!
We're so glad to hear you had a positive experience.
Stratstone Customer Services
Nice and simple experience.
Nice environment, good service, great coffee.
Although it would have been nice to have some fue in the swap car.
19. august 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Mr Durant,
Thank you for your kind words about our environment, service, and coffee.
We appreciate your feedback and will take this on board.
Stratstone Customer Services
Overall good but can be better.
Overall good but can be better. Lot of follow-up required to get the work started and provide status updates. Once started they finished job quickly. Handled specific requests and service manager was good within his capacity. As a company need to improve customer care team over phone. Vallet was not done properly and finish of the job could have been better.
13. juli 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Ravi,
We appreciate your feedback and understand your experience with our customer care team.
We strive to provide excellent service and will use your feedback to improve our communication and processes.
We're glad you found the service manager helpful and that the work was completed quickly once started.
We value your input and will work to ensure a smoother experience in the future.
Stratstone Customer Services
Excellent mechanics and excellent…
Excellent mechanics and excellent customer service from Steve
31. juli 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Pierre,
We appreciate your kind words about our mechanics and Steve's customer service.
We're glad you had a positive experience.
Stratstone Customer Services
All process was good.
26. juli 2024
Besvarelse fra Stratstone - Land Rover Reading
Hi Raju,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
Dette er Trustpilot
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