The staff member I dealt with, supposed to be one of the senior sales people was extremely rude. I do not recommend anyone to visit or buy a car from here.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The problem of the Q5 was explained to me clearly including the waiting time. Parallel to that is the excellent support in providing a courtesy car until the repair is rectified. Special mention to El... Se mere
Virksomheden har svaret
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... Se mere
Virksomheden har svaret
My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrevet af virksomheden
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktoplysninger
Kinson Drive, B78 3JF, Tamworth, England, Storbritannien
- 01827 952 190
3,4
Middel
130 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bad experience
Don’t usually leave reviews but worst experience ever. I have had Mercedes and BMW’s and this is my first Audi- never again!
2. maj 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Audi Tamworth’s Handling of Urgent Recall
I am deeply dissatisfied with the service I’ve received from Audi Tamworth regarding an urgent recall on my Audi E-Tron GT — a vehicle that is not even 8 months old.
Despite the seriousness of the issue, I have now had two separate appointments cancelled, each of which had been scheduled over a month in advance. The reason given on both occasions? A lack of availability for a courtesy car. Frankly, this is unacceptable.
For a dealership representing a premium brand like Audi, the inability to plan ahead and ensure basic customer support — especially for a safety-critical recall — is shocking. It demonstrates a lack of organisation, customer care, and respect for the time and trust of those who invest in their vehicles.
This isn't a routine maintenance delay — it's an urgent manufacturer recall, visible in my vehicle’s system. Yet Audi Tamworth appears unwilling or unable to prioritise it appropriately. What message does that send to customers about safety and aftersales commitment?
Based on this experience, I have serious doubts about ever purchasing another vehicle from this dealership. A premium price tag should come with premium service — or at the very least, competence. Unfortunately, that has not been my experience here.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - Audi Tamworth
Hi Andrew,
We understand your frustration and apologise for the inconvenience you've experienced with your recent recall appointment cancellations. We value your time and understand the importance of addressing safety-related issues promptly.
We strive to provide the best possible customer service and are committed to addressing your concerns. We will investigate this matter further and ensure that appropriate steps are taken to prevent similar situations in the future. We appreciate your feedback and will use it to improve our processes.
Customer Services
Don’t expect great dealer service.
You serviced my car that I’ve had for 6 mths and gave me list of repairs, some was covered by warranty, youve not put a claim for this through as a result I’ve been without a car for 1 week up to now. It’s me chasing you for updates on my vehicle. From a main dealer service poor . I keep getting told someone will call me to discuss my issues but nobody has.
7. maj 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Besvarelse fra Stratstone - Audi Tamworth
Hi David,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Huge let down with repair under warranty
Dislike the time frame to get car fixed under warranty, lack of communication, no written apology from manager, very bad experience, Also no courtesy car offered. Come on Audi pull your socks up, you want to look flash, then you should be acting flash and know what your doing, very bad communicating for a big flash company.
2. maj 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi Natalie,
We understand your frustration with the experience you had.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention, and we will use your feedback to improve our processes.
Customer Services
Dangerous Service
Dangerous Service - Misdiagnosed a fault which meant they handed me a car not fit to travel in, leaving my partner and i stranded in the dark on a dangerous road.
No Spares, no updates. no urgency.
Left me without a car for 6 weeks. No courtesy cars.
This is the 2nd time I've had really poor service from Tamworth Audi, will never use them again. Don't put your faith in them at all.
UPDATE: I HAD A REPLY TO MY COMPLAINT AFTER 3 WEEKS.
Empty apology but no acceptance of responsibility for putting me and my partner in danger by giving me an unrepaired car! I’m beyond disgusted.
Do not buy and do not service your Audi through these incompetent liars
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - Audi Tamworth
Hi Kendal.
We understand your frustration and apologise for the inconvenience you experienced.
We strive to provide excellent service and are disappointed to hear that your recent experience fell short of your expectations.
We value your feedback and will use it to improve our processes.
Customer Services
AUDI Q5
I had my AUDI Q5 from gentleman Emran
Who has been beyond and above, fantastic customer service; resolved issues promptly and effectively.
More of i had a Seamless support offered to help before being even asked!
Emran's efforts are deserving of recognition.
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Stratstone - Audi Tamworth
Hi,
We are thrilled to hear about your positive experience with Emran.
It's wonderful to know that he went above and beyond to provide you with exceptional service.
we strive to deliver outstanding customer service, and we're delighted that Emran was able to exceed your expectations.
Customer Services
The staff always go out of their way to…
The staff always go out of their way to provide great service. Keep doing what you’re doing 😊
2. april 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi,
We appreciate your kind words and are thrilled to hear about the positive experiences you've had with our staff.
Customer Services
Excellent Customer Service
Excellent customer service from booking my car in for an MOT. On the day of my MOT, Imogen's was very professional, polite and kept me informed on progress.
Highly recommended dealership.
5. april 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi Sheila,
Thank you for your kind words.
We are delighted to hear that you were happy with the service you received and that you found Imogen to be professional and helpful.
We appreciate your recommendation.
Customer Services
Very good service and people in the…
Very good service and people in the centre.
Love it 😍
15. marts 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi Zulfy,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Customer Services
Besvarelse fra Stratstone - Audi Tamworth
Hi Adrian,
We strive to provide excellent customer service and are glad you found our team friendly.
Customer Services
Great customer service
Great customer service, kept me up to date with my vehicle and explained everything
5. marts 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi Manesh,
Thank you for your kind words.
We're happy to hear you had a positive experience with our customer service.
Customer Services
Besvarelse fra Stratstone - Audi Tamworth
Hi Mike,
We strive to provide excellent service and are glad our team met your expectations.
Customer Services
Lovely staff
Lovely staff, communication was excellent. Courtesy car was a close model to mine. Overall a brilliant experience.
14. februar 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate the courtesy car provided.
Customer Services
Friendly and Professional Service
Friendly and professional service. I was kept informed every step of the way and the car was returned to me cleaned inside and out.
18. februar 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi Stewart,
We appreciate you acknowledging our team's commitment to keeping you informed and providing a clean vehicle.
Customer Services
Besvarelse fra Stratstone - Audi Tamworth
Hi Sam,
I am sorry to hear that you have had trouble getting through to Tamworth Audi.
If you still needing to speak with someone, please email us with your details to service.followup@stratstone.com and we will ensure that you are contacted back.
Thank you,
Customer Services
Great customer service
Great customer service with Imogen in particular being fantastic.
6. februar 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi,
We appreciate your kind words about Imogen and will be sure to pass along your feedback.
Customer Services
Excellent in every way
Friendly, efficient and helpful. Also do an excellent job with my car
3. februar 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi Peter,
We appreciate your kind words and are thrilled to hear about your positive experience.
Customer Services
Good communication
Good communication, made to feel welcome, everything clearly explained.
30. januar 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi John,
We appreciate your kind words.
We strive to provide a welcoming and informative experience for all our customers.
Customer Services
Tom and his team delivered an…
Tom and his team delivered an outstanding experience from start to finish. Their professionalism, clear communication, and consistent updates ensured we were always informed and confident in the progress of the repairs. What truly stood out was their approachability and positive attitude—every interaction was not only efficient but also genuinely pleasant.
We highly recommend their services and should we ever have any issues with our Audi.
15. januar 2025
Besvarelse fra Stratstone - Audi Tamworth
Hi,
Thank you for your kind words.
We are delighted to hear that you had a positive experience.
We are proud of our team and strive to provide exceptional customer service.
We appreciate your kind words about Tim and his team and are glad you felt confident in the work done.
Customer Services
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.