Storz & Bickel GmbH Anmeldelser 

Amazing customer service and warranty team.

my Venty broke after 300 hours use. I’d forgotten to register the warranty. I couldn’t even remember where i purchased it from originally. I basically didn’t have a leg to stand on. I phoned up the company directly in Germany. (I live in U.K.) I have to say this was the best customer service I’ve ever received. they helped me track delivery to where and when I purchased the original unit (Venty) from. they helped me register an extended 3 years warranty. 1 week later, here I am.. they reimbursed me with a brand new Venty! it just arrived, free of all charges. I feel blessed. I thought the least I can do is write a positive review. I know this company will look after me. as a medical user, I really appreciate it. I highly recommend using this company and will continue to be a loyal customer for my lifetime. I wish Storz & Bickel great future success!
BIG!! thank you ! to the customer service team.
fantastic company, exemplary service : )

I ordered my Crafty+ Vaporizer for from the Storz & Bickel official website on 04/15/2025. When I ordered (via iPhone/safari) they give you the choice of either creating an account or checking out as a guest, and I ordered it without signing up for an account. BIG MISTAKE!! I didn't put in my email or anything and didn't receive any confirmation number or information. I did see the charge on my credit card however for $230.70 and have received nothing for it. Their customer service is non-existent. I tried multiple emails, their phone number just brings you to an automated system. I even tried messaging them on instagram- nothing. They basically just stole from me. Hopefully, someone reads this review before buying from this place and spends their money more wisely than I did.

There is a guy telling the truth down below, the guy who rate this company 5 star like me. I just also got e04 after 380hours use and it took 1 day for them to deliver it to me after me reaching out about the error. Dont believe these 1 star or 2 star or 3 star this is 100% 5 star work. Well done Storz & Bickel !!!

Wow, what a customer service.

Spent some time reading reviews here and I'm actually quite shocked with some comments.

I was, unfortunately, one of the Venty owners that hit E04 errors, messaged support at 9pm, got a response by 7am (which in itself is amazing if compared to other companies), by 9:30am I got an email that replacement device is on the way. If this isn't called efficiency I don't know what is.

If you take proper care of your device, clean it after each use with the brush, and change the filters the device will last you a lifetime, unfortunately, I was unlucky to get a defective version but the service received makes up for this 100%.

When you pay for a device that amount of money, this is exactly the type of customer service I love to receive.

Bei dem Venty Vaporizer für knapp 450 Euro, gibt es einen bekannten, kritischen Fehler -> E04. Dieser Fehler ist allgemein bekannt -> trotzdem hat Storz und Bickel die Geräte nicht aus dem Vekehr genommen, sondern lässt weiterhin diese Geräte vertreiben, bis es zu eine Reklamation / Reparaturauftrag kommt.

Der Kundenservice ist schriftlich darauf ausgelegt, sich um solche Dinge innerhalb von 7 Tagen zu kümmern, dies habe ich nicht akzeptiert und daher angerufen -> war erfolgreich.

Das Unternehmen scheint nicht nur Probleme mit seinen Kunden, sondern auch mit seinen Mitarbeitern zu haben. Auf Kununu liest man von Frauenfeindlichkeit und einem totalitären Geschäftsführer.

Dieses Unternehmen wirbt damit, dass Sie eine Zertifizierung für medizinische Produkte hat. Darauf sollte man nicht reinfallen.

Had Venty since January, the bowl seal inside has disintegrated and rusted, they have denied it with picture proof and said they assume it's 'residue from flower' but it's not as i compared it next to my partners and my bowl is completely messed up! They have put my RMA as resolved and will ignore my messages clearly. A £320 device that last for 3 months with no customer service and trying to avoid responsibility.

I was excited to try storz & bickel’s Crafty, and while it seemed to be of good quality, their customer service left much to be desired when wanting to place an order for another product. Their policy of not awarding reward points for purchases made while ‘not being logged in’ is not only bad business but also frustrating for loyal customers. Instead of working with me to find a fair solution, their response was dismissive and unhelpful. A company that values its customers should have policies that prioritize fairness and customer satisfaction, not rigid rules that penalize honest mistakes. Unfortunately, this experience has made me wonder—if they are so dismissive of my interests as a customer, how will they respond if a product fails or another issue arises? There is no one to speak with, just a robotic email response indicating that ‘my issue has been resolved’ when in fact it very much was not.

My mighty had an issue with the display. Emailed them yesterday with a video and they’ve dispatched a might+ at no cost. Absolutely smashed customer service. Heard many many similar stories too. Don’t be fooled by bad reviews, this is a quality product with quality aftercare.

The device is expensive but is far better than any other device I have used

I have used it almost everyday since I got it

I had an issue with my charging port and they replaced the whole device with in a few days

Storz & Bickel changed my way of appreciating my meds for the better. I have a lot of devices from a ball vape to a little inexpensive dry herb vape, and with good confidence I can say if you’re a medical card patient, or just appreciate a great session, then you need to try any of the devices that S&B makes. I wish I tried Storz’s & Bickel products sooner. I started with a Venty and I enjoyed it so much that I bought a Might plus, and a Volcano Hybrid. These devices give you a different experience and it’s all positive, you can really feel the clouds in your mouth and it tastes so clean, it’s just amazing. I don’t understand the negativity on some of the reviews. I made my Venty purchase knowing that there was an issue with the E04 in the past. I took that chance knowing that if there was an issue S & B will take care of it through the warranty. You are buying a high end product from a great company. I know that everyone would love a perfect experience but unfortunately things happen and S & B is making good by it, they give you a great warranty. New phones come out every year and you always hear of issues. I registered my Venty and after a few weeks I sent an email because I hadn’t heard back about the registration going through and they responded back in a couple days that it was taken care of. I have nothing but good things to say about S & B.

I’ve used them for years. Just bought the Venty, oh my, it’s the best period.

The best company out there, i have no idea why there are these bad reviews lol, had my mighty for 6 years using it every day still going strong, any problem with any of my devices and i either send it back and they send me a brand new one or I dont have to send it back and they send a new one. The people talking about heating plastic and blah blah blah are the same people happy to smoke a joint... Someone mentioned it takes their mighty + 5 hours to charge, maybe use a 45w charger instead of a 0.5watt lamp charger. the vapes will maybe error but they sort it out so quick and efficiently and never mess you about.

I won't be buying their overrated, overpriced device. I wanted to check if they resolved the ongoing problem with error 04 on the Venty devices and also wanted to find out what kind of plastic is used to manufacture the device(I'm sceptical about heating up the plastic) but they were not interested in replying to a simple question prior to purchase. Now after seeing the company's score on trust pilot I'm sure I don't want to buy from them.

Habe mehrfach über die Jahre den Crafty gekauft, im Anschluß den Crafty + bis jetzt 3x

Storz und Bickel bekommt es mit der App nicht vernünftig hin.

Entweder verbindet sich das Gerät nicht oder es zeigt einen falschen Akkustand an.

Zb öffnet man die App, Akku wird als voll oder fast voll angezeigt, weil man der App nicht mehr glaubt öffnet und schließt man sie mehrfach.

Macht man den Vapo an, geht dieser aus mit Begründung Akku leer. In der App ist es dann plötzlich aktualisiert.

Dies wurde mit mehreren Geräten getestet ua. Samsung, Pixel, Honor, Huawei, Xiaomi

Besonders schlimm ist es für mich als Patient, bei einem Schmerzschub, was bedeutet das ich den Akku erstmal 1,5 Std laden muss.

Wobei ein 2A Anschluss dazu noch absolut veraltet ist.

Trotz zusagen von Shops hat sich der Vapo die letzten 6 j nicht verbessert.

Ich sehe mich gezwungen mich nach anderen Herstellern umzusetzen , die zuverlässiger sind.

I was initially told by Storz & Bickel support that I could return my Crafty for needed repairs. Upon trying to submit for repairs, I was then advised there are no repairs for the Crafty, only a $200 "Upgrade" option to a Crafty+.

I paid their extortion fee, then their webpage froze. I presume my order went through as I certainly got billed; but zero other information came through about what else I'm supposed to do on my end. Did I need to return my old Crafty? If so am I supposed to return it before I receive the replacement, or after? Was there any other benefit to returning my $300 device with a newly malfunctioning power button aside from $50 off another overpriced piece?

I was previously very pleased with the engineering and craftsmanship of my Crafty; because it appeared to be designed in such a way as to easily facilitate repairs, thereby supposedly minimizing waste and offering value to the exceptionally EXPENSIVE OVERPRICED device.

I cannot tell you how grossly disappointed I am to discover that NONE of that was the case, and that despite appearances Storz & Bickel is yet another environmentally unsustainable, gimmicky, customer unfriendly company. They talk a big game about their device design and warranty process, but in reality that's all it is, lip service to draw the sucker's in.


Y'all had the chance to be great, a real fighter in the market for German reliability, quality and sustainability. Instead you went with the American flash in the pan route of being just another overpriced, disposable, hunk of junk that'll wind up clogging our landfills.

I guarantee that after learning the truth about them through this experience, I will never recommend their products to any of my friends and family again; and will suggest against further stocking of their products in both my local and online shops. Especially when there's cheaper Chinese knockoffs that will fill that same disposable niche of leaking battery acid and non biodegradable materials into our landfills at a fraction of the cost.

Als erstes hatte ich den Mighty +. Mit dem war ich wirklich sehr zufrieden. Weshalb ich mir auch den Venty geholt habe. Beide Verdampfer sind sehr durchdacht. Bei dem Venty hatte ich leider nach einer kurzen Zeit einen Fehlercode. Als ich mich an Storz und Bickel gewendet habe, haben mir diese direkt einen neuen gegeben! Das nenne ich wirklich schnellen und sehr hilfreichen Service. Die anderen Kommentare hier kann ich NICHT nachvollziehen! Ich bleibe Storz und Bickel Kunde!

Wow! Customer service as it should be. My Venty developed an E04 error after 8 months of use. They asked for a short video of me switching it on and pressing some buttons to show the more indepth error codes. Next day a brand new replacement was on its way to me. Also like to say that the Venty is the best portable vape that I have tried so far. It is only surpassed by a friends Volcano with balloon.

C’est. Honteux.!
Mighty plus changé car il y a avait une panne. Il est censé être dun plastique hyper costaud sauf que tombé d’une table basse le plastique de mon mythy plus s’est déboîté et on me demande 189€ de réparation alors qu’il est sous garantie et censé être résistant !!! Pfff la garantie c’est une blague mieux vaut éviter pour le prix c’est abusé de donner de l’argent à cette enseigne !!!!

Azienda imbarazzante. Servizio clienti non esiste. Chiesto istruzioni per il reso in tutti i modi e non ho mai ricevuto risposta. Truffa! Statene lontani