Storz & Bickel GmbH Anmeldelser 

bought a vaporizer for €300, it arrived defective and immediately gave off a strong burnt plastic smell when used. I sent it in for RMA/service, and they claimed to have tested it and found it "working fine." I asked what kind of testing they actually performed, no response.

All I got in return was generic corporate jargon: FDA compliant, ISO certified, etc. None of it matters when the device is clearly faulty and unusable.

Now I’m stuck with a €300 vaporizer I can’t use. If you want quality, honesty, and actual product safety, look elsewhere.
If you're into the taste of melted plastic, then by all means, Storz & Bickel is a great choice.

Support ist in Ordnung und tauschen auch Geräte ziemlich unproblematisch aus wenn sie noch in der Garantiezeit sind.

Ich habe über die Jahre alle ihre Geräte gehabt von crafty bis hin zu volcano und das größte Problem bei S&P ist das ALLE Geräte außer der plenty schon mindestens einmal gewechselt wurden.

Sogar der volcano der so robust sein soll ist jetzt kaputt weil der nicht mehr richtig heizt.

Es ist schon sehr auffällig die Probleme die man mit den S&P Produkten hat….
Vielleicht würde eine bessere Qualitätskontrolle helfen.

Edited and updated review since posting 12/07/25: I received a new Storz & Bickel medically certified devices as an act of "goodwill". Based on this, I would not say that the shambolic processes and interactions recently experienced are intentional or as a direct consequence of intentional negligence.
However, since the Canopy's acquisition, compounded by the element customs' bureaucracy and inefficiency induced by Brexit, S&B seem to b struggling to maintain the level of service to the UK which was experienced in the past and a cornerstone of their brand.
Review updated from 1 star to 3.
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Dear Jurgen Bickel, the customer service at your company is not what it used to be and is now bordering on malpractice. Vapormed was clinically prescribed to me, I purchased an RMA, sent the device in for repair due to a faulty battery and at my own expense, despite the device being under warranty: GBP 130 for the repair plus £30 DHL express fee.
- Firstly, S&B customer service department (or technical service... difficult to tell) denied receiving the payment despite:
1) providing evidence that money was taken from my bank account +

2) the invoice received

3) the payment received by the handler

Then they found the payment, apologised and sent a new device due to the returned one stuck in Leipzig due to a custom officer questioning the use of the device despite being written "medically certified inhaler".

The newly issued device was stuck in Frankfurt due to a missing invoice. Customer services were notified, and took the device back.

These kind of incompetence it seems to be the new standard at S&B: last year I sent a device for a repair and customer services sent a replacement with a shipping invoice reflecting the fee of a new device (>€300) instead of the applicable repair (€150).
This has caused notable inconvenience, I am extremely disappointed how the company operates nowadays and, as such, I expect a full refund or a new device to be dispatched.
My time squandered by interacting with S&B customer services equates approximately GBP 200, so I am curious how you are going to keep long term customers happy: S&B is no longer the sole player in the world.

I placed an order and received no updates for 9 days. After getting no response, I requested a cancellation—only for the order to be shipped anyway, completely ignoring my request. Multiple attempts to contact customer service were met with silence.

This level of disregard and lack of communication is unacceptable. I’m very disappointed and won’t be ordering again

A*shole company like apple. Not content with hugely over charging for cheaply made plastic devices, if you damage it they will ask for the retail price for a repair, forcing you to basically buy a new one. Their devices work very well which is the frustrating part as I feel like I'm forced to buy this German toss pot organisations products regardless.

Ich habe die Woche sehr gute Erfahrungen mit dem Kundenservice von Storz und Bickel gemacht. Vorher hatte ich sehr negative Bewertungen gelesen und machte mir schon so meine Gedanken. Ich selber habe einen F04 bei meinem Venty gehabt und der ging auch nach mehrfachen zurücksetzen nicht mehr an. Das war am Montag, heute morgen um 12 Uhr einen neuen Venty ausgepackt, keinen Cent bezahlt und der Versand hat länger gedauert als der Kundenservice. Ich versteh die schlechten Bewertungen des Kundenservices nicht und ich bin mehr als begeistert vom Kundenservice.

Amazing service I must admit when I have had a problem with one or other of their products they quickly resolved the ptobl. Efficiency and service of the highest standard. The website is a bit tricky but after a short bit I generated an rma probably my fault. Only can highly recommend them.

Horrible customer service, sub par, expensive vaps. Try a PAX Plus for half the price.

Fürchterlicher Kundenservice!! Ich würde dort nie wieder was kaufen, es gibt mittlerweile genug andere gute Produkte. Ich hatte Probleme mit meinem mighty (Dampf kühlt nicht richtig und dadurch extrem kratziger Dampf). Als Antwort bekam ich lediglich, ich solle mich bei körperlichen Problemen an einen Arzt wenden und das wars, mehr kam nicht.

I bought a mighty medic +, it then broke with a err004 code, I registered the product and initiated a warranty claim, they said they would give me a refund and asked for my bank details, they then said they would replace the unit. 1 months later not replaced, no refund and money has been withdrawn from my account. This company are thieves and scammers. DO NOT BUY FROM THEM

I was very happy with my Mighty+. It's an expensive piece of equipment and therefore I cleaned it quite often, exactly like their own video suggests.
Unfortunately, after one year I got an error message (Err02). I send back the machine, hoping I didn't do anything wrong. They send me a complete new piece! With new accessoires and all! Absolutely fantastic service. Thanks very much, S&B!!

Après 2 ans et demis d'utilisation du mighty plus je suis ravis et concquis par cette marque , franchement je suis fan j'adore je le conseille a tout le monde tout le temp , franchement je suis un client qui et presque vendeur a tel point c'est efficace solide et la vapeur et la conception et juste parfaite les défauts sont extrêmement risible quand a la qualité du produit et a sa solidité l'étiquette ce décolore voilà le seul défaut,les batteries avec une bonne utilisation et décharge recharge respecter sont encore totalement utilisable je le prend partout en festival ,en rando en canoë a la pêche ... Franchement au top il mérite leur réputation bravo d'ailleurs quand je lis certains avis négatif je ne les comprends pas il est tomber plein de fois et franchement a part le jeter et l'éclaté par terre je sais pas comment il arrive a le casser,c'est abusé je trouve . J'ai déjà eut une fois une ERR 004 mais qui a disparu quasiment dans la foulée ça m'a pas inquiété et depuis ce n'est jamais revenu,bref vu le prix et l'économie en tabac etc... Que j'ai fait en arrêtant de fumer 350 euro pour un appareil qui tiens aussi longtemps c'est génial ✌️😁

A typical German company that cheats its customers, the device I bought from them does not work properly, I sent the device back for complaint and the problem is still the same. Do not buy German products because they are not the same products anymore, a Chinese product with a German price

If you wanna throw out at least $240 out of the window, go ahead but don’t trust this company. They are malicious. They lie saying that you should initiate an RMA and then they say it’s your fault when they lock you out of their site .
I proved that they locked me out. I brought my computer to a trusted friend who owns many franchise that fixes phones and computers.
They will lock you out and say it’s your fault then your warranty will pass.
They used to make good stuff but not anymore. It’s all defective. They used to be like Mercedes-Benz *Now they’re like a 20 old pinto.
I learned my lesson then bought another brand. There are plenty of vapes out there. You can even buy a great vape for 50 bucks but if you wanna spend more, don’t buy anything from STORZ & BICKEL America, even if it’s from a site, make sure it’s not made by STORZ & BICKEL!!!!

One of the best companies I ever dealt with. Their devices are great.

I had an error code come up on my Mighty, still under warranty.
Initiated an RMA. Accepted within 20 mins with video proof.

They sent me an upgraded version the Mighty + and I revieved it from Germany to UK in less than 24 hours.
Advised me to dispose the old one.

Great customer service. Thank you

They replaced my faulty Crafty with another faulty unit and now refuse to replace it because it´s not on warranty! Very disapointting customer services, I have 3 vapes from them, 2 are broken, they loosing a lot of credibility nowadays, just holding on to an aged concept vapes whilst the competition is bringging new improved and a lot more "good looking" vapes.

Nobody is perfect, but this Company comes close. Their devices are the very best you can get. My Mighty + is the best Vapor on the market. The Customer Service is a JOY. Whilst the process of claiming on warranty is a little cumbersome, the response is just outstanding. Like all of us, I have spent many years chasing the perfect way to enjoy a VAPE. With the arrival of the Mighty - They have achieved near perfection. Cannot recommend highly enough.

Ich kann weder negativ über das Unternehmen noch über die Produkte berichten. Aufgrund einer Erkrankung habe ich vor knapp zwei Jahren den Volcano Medic 2 verschrieben bekommen. Aufgrund eines Defekts habe ich das Gerät zur Reparatur eingeschickt und ein neues Austauschgerät im Gegenzug bekommen. Hausintern hat es seit Ankunft des defekten Gerätes keine zwei Tage gedauert bis das neue Gerät wieder an mich versandt worden ist. Also recht schnell. Solche kulante Unternehmen sind meiner Erfahrung nach selten. Top! Einziges Manko, UPS. Ich habe selten so einen langsamen Zusteller erlebt. Ich persönlich kann aber das Unternehmen nur empfehlen.

Ich persönlich kann die frustrierten Bewertungen hier nicht nachvollziehen.

Storz & Bickel macht nun, aus eigener Erfahrung, seit vielen Jahren hochwertige Produkte, die ich selber nutze. Da meine Produkte selbst nach mehreren Jahren noch super funktionieren, musste ich selbst den Kundenservice bisher nicht kontaktieren.
Freunde jedoch haben hier auch positive Erfahrungen gemacht, weshalb ich die Produkte durchweg empfehlen würde und sehr zufrieden bin - auch wenn es etwas teurer ist.

about 10 yrs ago they were making products that lasted. I bought a product for $220 which broke after 7 months.. they gave me another after tons of frustration initiating an RMA.. The replacement broke after 2 months...
9 months total for $220 are you kidding? after I kept on and on for about 4 weeks of proving to them that i could not initiate an RMA.. they wrote back FINALLY telling me that it was on my end.. I went to a computer pro repair place that i used to work for. I was LOCKED OUT OF STORZ & BICKEL SITE!
SHOP LOCAL , TONS OF OTHER BRANDS THAT WILL HONOR THEIR WARRANTY AND YOU WON'T HAVE TO DEAL WITH HAVING TO INITIATE AN RMA WHICH AND IM NOT KIDDING, TOOK 3 WEEKS TO DO AFTR THE FIRST CRAFTY PLUS BROKE...