Spirit Halloween Anmeldelser 

Really wish I was near a store because their stuff is pretty great but their shipping fees are through the roof and then they ship from the states not their Canadian stores so you’re hit with over $100 in duties at the border for not even $100 spent. No thanks.

Went to the Chambersburg Spirit Halloween & had a great experience with Jen! She helped me find everything I was looking for and even gave me recommendations for my costume. Very friendly & all employees were super nice!

Garbage company. They sent me not one, but TWO damaged products from their inventory. I have extensive photos and evidence that this left the warehouse in this condition. The outer brown shipping box had NO damage, but upon opening the box the TWO boxed dolls I had ordered were ripped apart, damaged beyond belief and to top it all off... you won't believe this... the person who packed the shipment tried to tape over the box tears and holes with stickers and tape!!! This company is a shame! You shouldn't even be in business. Terrible company that only cares about money and not delivering the product they say they will. Do not waste your money with this trash can.

Terrible customer service!
Employees stereotype/judge you, they follow you around the store and watch you as if your going to steal. Very low stock on inventory. My family and I did not feel comfortable here and gave us bad vibes. Very low quality incompetent management with pissy poor attitudes. Stay away from this chain and primarily this location. You have been warned!

There are better options out there such as Party City, Lowe’s, Home Depot and Home Goods for your Halloween animatronics

Phoenix, AZ 19th ave Camelback 2024
(Old Zia Records)

Do not order anything online - have my money and I have no product. Ordered item online via Amazon from Spirit Halloween. Paid international shipping and customs at time of purchase in July. Item never arrived, Spirit Halloween tell me not their problem Amazon shipped it. Amazon tell me they can’t help have to wait till Sept then try apply for a refund ! Refund in Sept for something I bought in July ???? Spirit Halloween more like Con Halloween

Store always has tons of options for horror. Online has even more. A little high on pricing. If you can save up the cash it is well worth the trip.

This store is perfect to get into the Halloween spirit. It has many costumes to choose from, to funny costumes, to scary costumes. I recommend shopping at spirit Halloween this fall.

I will never order from Spirit Halloween ever again. I ordered a costume, it's too small, shipped it back to them via UPS, they have had it since July 16th, and still no refund. It's been 2 weeks, they say refunds are processed in about 7 business days. And trying to get ahold of them is hard and get someone to help. It took about 25 minutes, and he said it's going to take another 7-14 days to get the refund.

I like how easy it is to order.
I don't like you can not use 20%off with free delivery.
Fed ex makes you look horrible.
Loosing orders
Delayed again

I ordered some funko pops, and when I didn't see a confirmation email stating I had ordered these, I reached out to them and they were able to track down the order, which I was surprised that I was getting it sooner than estimated. Everything arrived and was packaged extremely well. Was nice to see the care that was taken. I will purchase again. Thank You.

I waited Over two months for a refund. Mind you this costume took forever to get shipped and I returned It in timely manner bc it wasn’t right. So I was Told I had To wait 27 days for a refund. Website says 5-7 business days .
First my card information was wrong according to them when I said I have yet to receive my refund. I was Told to wait ANOTHER 27 days. Now it’s we are experiencing high return levels we are trying our best. it’s been three long months now with no refund. I’m never using spirit again , they’re untrustworthy and give too many excuses for customers.

I've ordered online October 15th 2023 two months have pass not a refund yet every time I call its always something else never buy from this place again.

DO NOT BUY INFLATABLE COSTUMES FROM THIS STORE. USE TO LOVE THIS STORE AND GOT EXCITED WHEN IT WOULD OPEN ,HOWEVER NOW I DONT HAVE ALOT OF POSITIVE THINGS TO SAY AS THE QUALITY HAS GONE DOWN AND PRICE HAS GONE UP .A FRIEND AND I HAVE BOUGHT MULTIPLE INFLATABLE COSTUMES OVER THE LAST COUPLE YEARS AND THE FANS ARE GARBAGE . THEY END UP CRAPPING OUT AFTER ABOUT HALF AN HOUR TO 45 MINUTES. YES WE TRIED NEW BATTERIES . THEY DONT EVEN SELL REPLACEMENT FANS FOR THEM . ABSOLUTELY HORRIBLE QUALITY AND ABILITY TO MAKE IT WORTH THE $100 SPENT ON EACH COSTUME . I WILL BE TELLING EVERYONE HOW MUCH OF A RIP OFF THEY ARE .
PS date of review is 2022 and 2023 as we tried to give benefit of doubt . Together we've bought a total of 7 INFLATABLE COSTUMES

PLEASE SUBMIT ISSUES WITH NOT RECEIVNG YOUR REFUNDS TO THE BBB. THEIR REFUND POLICY OF LYING TO THE CUTOMERS AND PROVIDING US WITH AN ADDITIONAL 14 BUSINESS DAYS TO SEE THE RETURN IS CRIMINAL. THEY APPARENTLY HAVE A SECONDARY REFUND PROCESSING THAT CAN BE EXPEDITED, BUT AGAIN YOU ARE TOLD IT CAN TAKE UP TO 14 BUSINESS DAYS. ORIGINAL REFUND SHOULD'VE BEEN CREDITIED TO ME ON 10/30/2023. IT IS NOW 12/12/2023 AND NO REFUND!

I'm betting a number of those complaining here never really ordered from Spirit at all but, rather, from one of the unscrupulous scammers taking advantage of bargain hunters … as they did me. Jessica et al. at the REAL Spirit were very helpful in allowing me to recognize the facts of the matter. Make sure your bile is directed properly. Check out Malware Tips (not allowed to post url).

Je dirais que c’est une arnaque. Je n’ai pas reçu mon animatronique commandé il y a 1 mois et demi!!!! En plus, cela m’a coûté 700$!!!! Comment me faire rembourser quand personne ne répond à mes courriels!

I purchased a costume online to pick up in store. It was cancelled on me. I received an email regarding the cancellation. This was on 10/29/23. After the cancellation I expected a refund. After two weeks had passed I checked my credit card statement to see no credit. I called up Spirit Halloween and spoke to two people who assured me I would get a credit. Two more weeks have passed and still no credit. When the cancellation occurred, a refund should have been issued. But, even with a call, no refund. Now I have to reach out to my credit card company. Beware.

Halloween Decorations never arrived. The tracking number " doesn't exist " according to Australia Post office. AM150861368CNSprinter
What a Scam. I have email the company 15 times.
I Do not recommend this company. It is a unlawful, dishonest, unprofessional company.

We bought discounted Halloween decorations, never received them and they have argued with me regarding the items, they do not want to refund and if they do it’s only 20% . It’s a ripoff. DO NOT order from Spirit Halloween. It has been extremely difficult to deal with them. I wouldn’t be contacting the company if I actually received my items.
They have a really poor delivery and no tracking where they deliver to or even if really delivered.

I tried to cancel my order 5 min after ordering and they would not cancel it for me and they make it very difficult to return the item. Make sure its whT you really want before you order because you wont get your money back