Spirit Halloween Anmeldelser 

I ordered 2 items which were shipped to my home in Canada. I have just now received a bill from FedEx stating I owe $60 in shipping fees for that package.
I contacted Spirit Halloween to figure out what was going on, indicating I already paid the shipping fees which were calculated at the time of my purchase on their website.
Spirit basically said not their problem and to call FedEx and wouldn’t even let me speak to a manager to discuss further. FedEx is stating this was the fee to ship that package and Spirit should have been aware of this
The thing is Spirit, it is your problem (or at least it should have been) as a company you should have offered to pay for the additional shipping I was charged and reached out to FedEx to find out why your customers are getting charged extra so you can rectify this situation for future customers. I’m sure I can’t be the only one this has happened to.
I’ve also read the “shipping to Canada” policy on your website and no where (that I can find) does it indicate that there may be additional shipping costs
Not that it matters to you, or at least it doesn’t seem to, but you have lost a customer … but it’s just one right, so no big deal

I ordered a nose and chin for Halloween. It said with glue and makeup. I received the order but it didn’t include what I ordered

Store number 61050. 605 E. Wetmore. Crystal was amazing she’s store manager there, go see her. She’s so helpful. I went there with my group of people with developmental disabilities and she took really good care of us.

I gave one star cause I had too.Spirit Halloween in Greenville is horrible,employees are rude,no help and they don’t have dressing rooms.Ill never shop at spirit again.

Beware of purchasing orders online! You will not get your orders online even if you pay the EXPEDITED shipping. They are slow in shipping orders out from wherever their distribution center or warehouse is. They will mark the order as "SHIPPED" but it doesn't actually move. I paid for expedited shipping which is A LOT OF MONEY to be delivered by 10/2/24. It never arrived!! It is now Thursday and need the costume by the end of the week.

I ended up having to place ANOTHER order and giving them more of my money and time to have it ready in-store to be picked up. I paid for the order online and picked it up here in this location.

I went to pick up my costume and just by looking at the packaging, I knew something was wrong. It did not look new or originally packaged. I know because I bought this costume before and I know how it is supposed to be packed! They sell you used or returned items! Be mindful and careful of this company because they are very shady! Make sure to inspect the item at the store to make sure you aren't being played. I immediately notified their manager Matt and he looked suspicious. It looked like he knew it was a returned item being sold to me as new and he hesitated when I asked to replace it with another one. It took him a minute to think and finally agree to switch it out. BE CAREFUL! He knew what was up and knew it wasn't a new item!

Now the company has double my money and spent so much nearly $150!! for their mistake!!

I just had an issue with this exact same store and filed a complaint with corporate just recently and decided to give them another chance. But the service is terrible!! HORRIBLE COMPANY PERIOD.

I ordered a costume for my daughter. Within 3 minutes I called to cancel the order because I didn't realize my husband already ordered one. I was told to call back in an hour because it takes time to see my order. I called back, was told my order shipped, and I cant cancel. Was also told I will be responsible for shipping charges when I return after I receive it in the mail. I got the shipping email and all they did was create a label. Why can't I cancel the order that hasn't left the warehouse? Horrible customer service and won't buy from this company again.

The bad attitude of the employee and the manager means that I will never return to this store, the treatment is horrible and the unwillingness to work, first they don't help you with anything and then when it comes time to get paid the person who served me is thin or not I know how to define it as a wig, he insisted to the point of feeling bad for me to donate, on more than 4 occasions he told me that you are not going to donate, I can't believe that you don't donate, after reiterating that I don't donate and charging me, I realize that the item but the tax was $48.14 and I see something else for 0.86 I asked him and he told me that this was roundabout, this insulted me because it is my money and I give it or spend it on whatever I want, I told him that it was disrespectful and he He said that he couldn't give it back to me, already very insulted I told him to give me back all my money and at that moment the manager arrived supporting him but seeing my determination that he would have to return my money so he agreed to return it, the two of them told me not to return the store, of course I will not return but not because they asked for it, I will not return because I don't feel like it, it is sad for a company to have workers like this, it is these workers who lead it to ruin, store located in Mall of The Americas

Bought an item with blatant false advertisement on the box. When I tried to return the item they said they can't return my money because I opened the box. (It was in a box that required scissors to open) even though the manager agreed it was false advertisement. And don't listen to the auto generated messages from customer service that pop up on trust pilot. I already spoke with customer service and they refused to help me, dodged my questions. Reported to BBB.

What went wrong was the manager melisa the young lady was very rude to a customer in Spanish and I try to get her manager district was told to go to the companies website to get it. AVOID this company & this so CALL STORE MANAGER ( MELISA) got to PARTYCITY. I want to remain anonymous because I live close to that store I will not give the date because I go to the pastry shoop next door

I just got in my Bobby Strings Animatronic and I like it, the only problem is it didn't come with instructions so I called Spirit and the told me where to get the instructions online. All of this could have been avoided if they just packed the box correctly but all in all its a pretty good animatronic.

I bought alot of items last year didn't recieve one now company saying it was an other company it was hundred percent them

Bought a choker turned my front part of my neck all red and it’s still not going away after a month never buying jewelry from There ever again

I went in to Spirit Halloween in McHenry, Illinois to look for the Terrifier animatronic and was helped by Diego. He was was incredibly knowledgeable about the animatronics and went above and beyond to help us find Terrifier! It was a wonderful experience. There was so much selection in merchandise and so many things we had not seen at other Spirit stores! The store was very orderly and clean, just an overall great experience! We definitely be back!

We bought a costume for my 4 year old. It was $40 and was a simple fairy type costume. She wore it that day for a few hours and the costume began to fall apart. After 1 day it no longer had wings and other pieces had fallen off. The next day we went to SAMS club and she found a wonder woman costume for $19. The quality was much better, it came with multiple pieces and you can just tell it's made better.

Free shipping code did not work even though my purchase was above the minimum required spent. When i called to complain, they said they could bot honor it or issue the shipping refund. The email I sent to complain also didn’t go through. This site is a mess and customer service is appalling. This is my first and last time ordering from spirit halloween.

There are no Canadian prices on your products. Every item has tags in USD. It doesn't say USD on the tags.. take it to the counter and expect to add on the difference. Customer service isn't helpful at all. Rude snappy cashiers. Ship up or ship out.

Ordered an item online for 19.99 plus shipping. It arrived broken. I tried to return it in store. Nope won’t let me. So I tried to send it back for a return nope making me pay shipping again. So I’m taking a huge loss just to ship it back? Lazy company. And also tired of being pressured into rounding my change up in store. Knock that junk off.

You need to have ALL your clothing merchandise in Plus Size instead of just a select few. There were so many cute and pretty clothing but couldn't find any in a size that's needed.

I’m so absolutely disgusted! I went into the store with my 2 young daughters to find their costumes. As we are searching for the kids costumes we pass a giant PENIS costume for everyone to see! Now my children have questions like what is that? And now I have to explain to them what they just saw. The store should not be allowed to have it out on the floor. Isn’t it illegal for men to expose their penis especially to young children why is this ok for a family friendly store to expose a penis on DISPLAY??? Unacceptable!

in love with the store !!!!! everything is literally to die for TAKE MY MONEY