Spirit Halloween Anmeldelser 

I placed an order which I've never received. I've tried contacting company on every platform and still have not even got any sort of reply . Honestly avoid avoid avoid

I have already e-mailed the store twice, and spoken to a representative 3 times requesting a refund (including an expedited shipping fee) on a $500.00+ order which was never received. I have been told a refund would soon be issued for weeks now, over and over again. It is unlawful to keep funds for items which were not delivered. I do not recommend, and I will never shop at Spirit Halloween again.

I only gave 1 star because I have to give them something in order to leave a review. I ordered on October 26 and paid for overnight shipping and it said I would receive my package by October 30. I needed it by the 31st so that would have been perfect. But it didn't come when it was supposed to. I didn't get it until November 3. I am very unhappy and dissatisfied with the whole experience. I want to return everything and I want a refund and a refund for shipping as well. I tried calling and it says my wait time is between 10 to 16 hours that's unheard of. Now it's saying I can't even return it for a refund. This place is a scam! I would NOT recommend and I will NEVER order from here again!

Excellent customer service at the Fairfax Town Center location. Taylor, Taylor, Caitlyn and Emily were very personable and helpful. We look forward to shopping at the Fairfax location again next year!☠️💀👻🎃

The worst experience ever. And I never wrIte reviews. I wish I could give negative stars. DO NOT BUY YOUR COSTUME HERE! I ordered a costume at the beginning of September and it never even shipped. They couldn't tell me why and then told me it was fixed and shipped, when it didn't. Then they couldn't even reorder it for me and had to cancel it but only after I called to follow up. Now I'm trying to get a refund and that's been impossible. All in all I've spent over 4 hours on hold with 4 different people and no one seems to know what they are doing. By far the worst customer service I have ever experienced. Truly a frightful company- STAY AWAY from online ordering!

I've bought from spirit Halloween in the past and hadn't had an issue (everything fit). However, never had to return anything, until this year.. This process has been terrible. I've been waiting more than a month for my refund, got placed on hold for over 45 minutes and still didn't even get a confirmation from someone that I would be refunded my 39.99. The lady just told me, she forwarded it on because its a different department. I will not be buying a costume from them online again for fear of it not fitting and having to go through this process again.

Items never received. I should've checked here first. When I emailed customer support, I got texts from a mac email address for more information.

We ordered a Halloween costume online when it was still "guaranteed before Halloween". The tracking number we were sent didn't work and the costume did not come by Halloween. I tried calling their customer service number but no one picked up after 1.5 hours on hold. Brutal company, wish I read the reviews before ordering from them.

Just to update on this review, we finally got a hold of someone who said that the product was never sent and we would be getting a refund. It has now been 20 business days and we have not received this refund. Be warned, do not ever order from this company. They have essentially stolen money from us for the past 1.5 months and I have no faith they will ever refund us for a product that they never even sent.

This shop's return/exchange policy is customer-unfriendly. I bought a costume today and when I got home I realized it didn't fit. Afterwards, I tried to exchange the costume for another one, but the staff told me that the exchange period ends on October 26th. There is no information about this in the store itself. It's just a small text at the end of the receipt. But you have already purchased it when you receive the receipt with this information. Absolutely terrible. I cannot recommend this money grabbing store!

I wasn't concerned ordering online from literally the most popular halloween store in the US, however... they are notorious for taking peoples money and not actually sending anything out. I ordered costumes for my kids in early October and was told they would be here in plenty of time for Halloween. They "scanned" a label but never actually took a package to FedEx for shipping. They DO NOT answer the phone or call you back, for as much money as this company makes you would think they would actually offer customer service but THEY DO NOT. It's nothing short of a scam, ripped off and no costumes for my kids. If you aren't going to actually ship products out, you shouldn't be offering them for online sales - DON'T BUY ONLINE from these crooks and if you did good luck getting your money back.

I ordered online 10/26 because the item was nit available in store. I paid extra for s/h to have over night delivery due to needing it the night of 10/27. My order did not come until 10/30. Store wouldn't do a return or an exchange. Their website also would not do a return. I feel I should have received an email stating it wouldn't be delivered on time. Also since they sent it anyway they shouldn't have charged me overnight delivery fee. Will never shop spirit Halloween again.

I bought the outfit on the 10th and paid extra for 3 day shipping. It never came. Spirit lied to me and said it was shipped on the 5th day and by week 3 that’s when they told me it was never shipped out and it was sold out… Had to spend even more money for a last minute costume And I gotta wait 7 to 10 business days for $150. I will just buy elsewhere I won’t give these people my money.

I bought a strobe light that doesn't work. I purchased this on the 22nd of October. I tried it out and it sidnt work. Could not return it at the store. Which is a scam that they sale you something that doesn't work and you are stuck with it. Hopefully my credit card purchase protection will cover it since this thief of a store won't!

Store hours online for Sunday said they were open til 9pm at Findlay Village Mall in Findlay OH; got here at 7:45pm and the doors were locked:(

I would give ZERO stars if I could. I should have read all the reviews before going to the Spirit Halloween store. Now they do not have dressing rooms. And they tell you there's no refunds. Oh, no, wait, there are refunds until the day you come in to return it. The 2nd day after you bought the costume. Because it didn't fit and they tell you. Oh, well, you should've read the sign. All the costumes are sized in correctly. The staff is rude and it's a rip-off. Hope I can save somebody some time and money. And they'll read the reviews before they go to the spirit Halloween store..

I recently visited a Spirit Halloween location with my husband and kids, and I have to say, I was impressed with the large selection of costumes, especially this close to Halloween. The store was not very busy at the time, so the shopping experience was pleasant, and we found a costume for everyone in our family.

The only thing I was not very pleased with was the shockingly high prices of many of these costumes. Fortunately, the thing that made the experience more worthwhile was the fact that they actually did have a few that are reasonably priced; you just have to really go searching for them.

Otherwise, the customer service was great, and they answered any questions that we had. The girl at the checkout counter was incredibly kind as well.

While I can’t exactly vouch for their high prices, I can certainly recommend them for their wide variety of costumes, clean environment, and great customer service.

All in all, we enjoyed our shopping experience and will definitely be back again next year. Thanks, Spirit Halloween, for providing more costumes and better quality products than the average supermarket or party store. ⭐️

It should be a zero star because………………………0000
My first experience and would be the last one thanks.

Spent over $40 dollars on a costume and when we got it home all the accessories were missing! Went back to the store and the manager said the employees wore the costumes to have a party and they must have lost the accessories. So they are selling used costumes as new. The jerk of a manager would not give us our money back and had no more of this costume in stock. Will never go back again! Party City will be getting our business from now on! This spirit store is on Bowles avenue in Littleton CO.They keep giving replies to contact them privately....they are a joke! Fix it publicly so people know you have nothing to hide!

I bought a costume for my 2-year-old son and it was too small, so I tried to change it, but didn't let me do it.

I wanted to get a costume but didn’t know what size to get so I figured I’d by two and keep the one that fits. I asked a employee on the floor about returns all they said was,”yes you can do returns “. Never said a date. I asked the cashier about returns and all that was said again was just a ,”yes “(no date was given again). Yes she did highlight the receipt ;but never told me that she was highlighting anything so I would know to look (I am asking about returns and you’re highlighting at date returns have to be in SAY SOMETHING TO THE CUSTOMER ). So I came back 8 days later and they told me no can’t return it we only do returns till the 23rd and it’s the 25th and it’s no one’s fault (to me it sounds like you’re employees don’t care about giving correct information cause it’s not their money) So I call corporate cause it’s $75 I’m not giving up that easy. The guy at corporate was even less help. After listening to me he said yes the employees should’ve said a date to me when I asked and he can fix this. Well he comes back after putting me on hold to tell me ,”sorry spirit Halloween is strict about their rules and he can’t do anything”.
So the motto of the story is look at receipts even if the employees tell you differently, trust people even less than I already do, DONT SHOP HERE AGAIN , AND TELL EVERYONE SO IT DOESNT HAPPEN TO OTHERS. CAUSE SORRY BUT MONEY DOESNT JUST APPEAR IN MY BANK ACCOUNT I WORK HARD FOR EVERY CENT I MAKE!!!!