Spear & Jackson UK Anmeldelser 324

Tried to contact them to fix a broken hedge trimmer . It had a 3 year warranty . Just sent me round in circles telling me to take back to the store and they would replace it . Store told me they only guarantee for a year and warranty was with the manufacturer. I emailed again and they sent the same response . Totally ignoring me . Poor service and communication .

I bought a Spear & Jackson stainless steel garden fork with a 10 year guarantee. After three to four years of sterling service, it broke.

I emailed customer service on Monday who responded within a couple of hours and a replacement was delivered on Wednesday.

Brilliant customer service by Tracey and a credit to the company.

The handle snapped on my 4 year old Spear & Jackson spade on last Saturday. Took a couple of photos and sent an email to customer services on Sunday. They replied on Monday and a new spade was delivered on Wednesday. Absolutely fabulous service despite some negative views on here. Thanks to Jane at their office.

Absolute disgrace of a company. I bought a hedge trimmer 3 years ago. It has had, I would consider, normal use, I.E. trimmed a 10 ft long hedge 3 times a year (so, used 9 or 10 times) last time I used it, it suddenly started smoking. Stopped it straight away, obviously, when I investigated I could see that the 2 fans inside had broken up and, subsequently, started to show signs of melting.
I contacted S&J to get new fans, I knew it would be out of warranty and was happy to pay for them, and they advised me to take it back to Argos. Naturally they weren’t interested. I got back in touch with S&J and they said (in E-mail) ‘it is unlikely that this part would still be available’ not, it isn’t available, but unlikely to be, very strange. So, I contacted them again to ask if it was, or wasn’t, available and never received a reply.
I paid a little extra in the first place as I thought that S&J was a good brand, but would certainly not buy any product of theirs again.

After Sales Service
I have recently had reasons to contact Angela at Spear and Jackson, Sheffield.
Angela has been a first class "Customer Service Officer" in all she has done.
I could not have wished for better.
Thank you Spear and Jackson for employing such a helpful lady, whilst we have not talked but only correspond I can envisage Angela as a lovely smiling efficient lady.
Thank you.
Fred Brailey

SPEAR AND JACKSON Razorsharp Traditional Anvil And Bypass Secateurs Twin set
Not fit for purpose. Both the secateurs broke soon after limited use. The pin holding the handle and the blade fell apart making these tools useless. Spear and Jackson should recall these secateurs and repalace these with more robust secateurs.

28cm 450 watt strimmer. Worst ever. Constantly keeps breaking the cutting line. Used all the original line. Bought more spear and jackson line and still same problem. Bought two after market lines, still the same. Grrrrr. Line breaks almost every 30 seconds even just strimming grass. It’s like it’s snapping off at the factory holes just as it comes out the from the spool? The line also tightens up in the spool and ends up jamming? Never again Spear & Jackson.

After reading the reviews on here I feared the worse when the handle broke off on my 2yr old spade. I emailed Spear and Jacksons customer service with a couple of photos of the spade, within 2 days a new spade had been delivered at no cost to myself and no hassle at all.

Bought a Spear & Jackson cordless lawnmower S4042X2CR & after one summer of usage the rear roller broke so tried to get a replacement via their customer services & parts, kept on the phone in a queue of just 7 and waited for nearly 45 minutes until it was my turn but they then suddenly hung up saying that they was no one else available! What a complete waste of time and now left with a mower that cannot be used. Be warned!

Don't buy any of their products from Amazon, because when the trowel turns inward, as mine did, the manufacturer whom Amazon says to contact, fobs you off and says that Amazon will provide the return or replacement, and it's impossible to get any help. Lost out £23.99 for an item ordered in March 23 that has hardly been used and became defective in that time. Really disappointed in the manufacturer and would never buy from them again.

Zero stars more appropriate. Shocking customer service. I purchased Spear & Jackson cordless lawnmower via Argos. The item broke (twice). When trying to contact customer services on telephone number provided its almost impossible to get through. 6th in queue on 3 separate occasions for over 30 mins each time. Eventually got through to unhelpful person advising nothing they can do and go back to Argos. When asked for name of person she refused any details saying the number I had called wasn't Spear & Jackson, they were an I independent company but still would not tell me who they were! Bizarre and unprofessional. I will NEVER buy Spear & Jackson products again.

Purchased S&J garden fork several years ago after moving back to UK. First time used, two prongs snapped like twigs. Inspection showed unbelievably poor welding with no penetration between metals and heaps of ' slag ?' Schoolboy welding!
Sent info+pics to CS... several days later. " Fork identified as six years old therefore outside of warranty" This completely ignores the fact that it was PURCHASED 4 years ago and failed the very first time of use.
Only when i looked at the reviews did I see several very common threads and comments; that this is obviously a common failure with their product(s) - dozens listed, some replaced. Some not. Rubbish customer service.
I was stunned by the sheer number of negative/complaining reviews.
If you buy S&J, REMEMBER, they appear to warrant from manufacture date on products that ( according to the reviews) fail with monotonous regularity NOT purchased date !!!!
Dont bother with S&J garden tools !!!

I should have read the reviews before purchasing any of their products! It says on the decking and stain product that the colour is natural oak, but in fact is yellowish! They are crooks!

So annoyed, bought slate grey fence paint ,colour on lid and in oval was dark grey as I presume slate is ,opened tin to start painting and its light grey fuming what a waste of money 😤

Bought spear and Jackson brilliant white masonry paint from B&M Stores and it's absolutely rubbish, it looks okay when opened although it had a top layer of darkish watery looking stuff but when thoroughly mixed you
might as well put water on the walls. Total waste of money.

I have tried contacting the aftershaves team on numerous occasions due to a faulty battery.
1stly by e mail who were helpfull however could not help as the lawnmower and strimmer are made under licence by another company?? I then contacted the number 0345.... on the product booklet. After waiting in a queue for over 30 mins I get cut off. "No customer service staff available".
I bought Spear and Jackson due to the name expecting top quality only to get a cheap product. The handle of the mower is coming away from the body of the mower due to cheap parts and the battery won't charge.
Extremely disappointing product and aftersales.
Waste of money

Pray to God you don't need a spare battery for your lawnmower, I've contacted Spear and Jackson just to be past from piller to post for the last couple of days, ring these, email them, all to no avail. I will not be buying any powertool which the Spear and Jackson name on again, ever.

Goodlord and Complete RPI. I am using this software company, set up in 2018 and based .in Whitechapel, via Zoopla, associated with Abbots Letting agent in Cambridge to move into property in Cambridge. There have been 2 changes to move in date so far. I am waiting for confirmation of move in date of 18 May. Do I rely on instinct and gut?

Having bought S&J garden colours to repaint a couple of garden chairs I was sadly disappointed, having sanded and primed prior to painting, by the 4th coat of paint and still seeing visible primer, I finally gave up after coat number 6 and had to accept the rather sub standard results, having concluded there is more pigment in my mains water supply than in this paint, next time I will be using decent quality paint!

AVOID AVOID BOUGHT SPEAR AND JACKSON MASONRY PAINT PURE WHITE . IT TURNED MY HOUSE A HORRIBLE YELLOW . NO CUSTOMER SERVICE NO ADVICE ON HOW TO PUT IT RIGHT . AVOID