Spear & Jackson UK Anmeldelser 324

Rang Spear & Jackson Technical helpdesk, regarding a faulty electric quiet garden shredder,the blade adjusting knob is just spinning around, the agent offered no advice as to the problem, said they couldn't get that spare part, suggested Googling it!!

I have used Spear and Jackson's Path Patio and Decking cleaner for the first time this year....l have nothing but praise for it, it has brought my decking up like new. Having used other cleaners in the past this product is way ahead of the competition. I would have no reservations in recommending this product to anybody.

I ordered a replacement battery two weeks ago “ in stock “ it’s two weeks on and it’s still not been sent out

Dreadful company, used any excuse to avoid honouring warranty even though my hedge trimmer had only been used once. A disgrace to British industry, shame on you.

Emailed S&J customer service on the off chance that they would be able to help me out. All I needed was a seal set for a pump sprayer that I bought one year ago. I got a response this morning and they are sending out the spare parts straight away. Thanks to Jane....that's how customer service should be. 5 stars.

I've had to contact Spear and Jackson to obtain 2 new batteries, now have 4 batteries.
This is what you get when attempting to cut you grass, are 6yds x 4.5yds, half cut and a battery fully depleted, if you want 1 of their products save the price of fuel and just set light to your £350, you'll get as much use out of it!
Shame I can't attach photos of this devices pathetic performance.

Bought a garden "digging" fork last year from a high street store. It says guaranteed for 5 years so I expected good quality. I barely used it last year and just pulled it out again and done a couple of hours digging in soft soil and a prong snapped off without being in a struggle. I had no proof of purchase but emailed S&J anyway. They replied promptly saying my model is now obsolete but will send me a fork from the current range which I thought was fantastic 10/10 customer service. However, after looking at online reviews the fork they are sending me seems prone to snapping prongs in light use also so it looks like their products arent fit for purpose.

Bought a pole chain saw a year ago which was used once. The fitting between the pole and the motorised chainsaw is made of plastic and broke off making the saw useless, the support from Coreservice (Spear and Jackson) was shocking, broken promises and a complete lack of interest, you have been warned.

Have a wooden handle garden fork (10 year guarantee) which broke this weekend. Sent email with picture and already received a response that a replacement fork will be sent out. Great and efficient customer service!!!

The masonry paint is shocking. Very thin and I needed three coats. Then days later, it rained and the paint ran. Very disappointed.

Their paint is rubbish it's like painting with water. I only gave one star as there isn't a zero

Battery failed in October 2022 on my S&J cordless lawnmower model S2434CR bought at Argos. It *should* be covered under the 3 year guarantee but Spear & Jackson customer services and Argos are blaming each other. Meanwhile I still can't mow my lawn and am now looking at spending £69.99 on a replacement battery from a mower spares company online.
Very disappointed with the customer service from both parties.
My advice is avoid Spear & Jackson products purchased from Argos like the plague.

Shocking customer service.
I used a lawnmower 5 times and it hit on a rock - this is my error and that's not in question.
I contacted their CS to see if they can repair it for me, they said no as it's my error and they advised me to ask a local repair company. I contacted a few individuals who all said never to buy from them as all their parts are in China and a never available.
I emailed the support team to see if they could meet me halfway and send me the parts needed and they said they don't have them and can't do anything about it - HOW does the manufacturer NOT have parts to their own products?!
They consistently said that as it was my fault, they can't direct me to a store for a replacement or to fix.
They then advise I complain to Argos instead.
I am/was willing to pay for the parts and the repair but their support function is absolutely dire and so unhelpful. I won't be buying anything from this Brand again

battery stopped working after 6 months on 36v mower
poor quality heavy to use and would never buy anything from this company again

This company has the best customer service I’ve ever come across in my 60 years. From the first email to them explaining my problem it was all resolved by midday the following day under its 10yr guarantee.
Exceptional

Had a 4 year old garden spade that snapped in two quite unexpectedly. Emailed S&J and they are sending out a replacement today- cannot fault their customer service at all!

Bought a brand new sealed Steam Mop online. Used less than 5 times over approx a year and it stopped generating steam. Called Spear and Jackson and the lady outright refused to help, stating that they dont give any warranty and its only via where you guy it from. And then went on to try and insinuate it may not be new even thought I informed her it was a new and sealed unit. Basically trying to avoid honoring any guarantee on the product. Even though I told her I bought it mainly because it states clearly on the box that it has a 5 years guarantee. This is absolutely appalling and I cant believe a UK based firm advertises a 5 year guarantee but wont honor it themselves but pushes it onto the place of purchase only. What if the online place is out of business or wont assist ?
Insult to injury I only bought this mop because my elderly Mum is ill and struggles with a manual Mop ! First and last I will ever buy a product from them.

Wow! I purchased a garden digging fork 1570 AL in 2019. A great garden fork - the tines didn't bend :)
This week the head snapped off. I remembered it had a long guarantee so I got in touch with Spear & Jackson. I received a rapid response, asking for a photograph. As soon as they received the photo they undertook to provide a replacement, which arrived just 2 days later. Thank you Jane Attwood!

Warning! Don't buy!
One star cus I can't give none!
Bought a battery operated hedge cutter- (very weak nearly useless!)
Require spare part & S & J reffered me to 'Core' suppliers but told spare part no longer available despite (max) 18 month old cutter.
have written & emailed S & J - NO REPLY!
Contact with local suppliers reveal many won't touch S& J tools!!
NEVER again

My Spear & Jackson fork handle snapped within 2 years of buying it!!
The s/steel fork is well made, so why use poor quality timber for the handle? It makes no sense...very disappointed 😥