Spear & Jackson UK Anmeldelser 324

purchased one of their hover mowers feb this year, 12 month guarantee. Because the mower is too big and heavy to use , for me, I decided to sell it. But i needed to enquire whether the guarantee would be valid if i sold it on. I tried ringing one of their depts friday Recorded voice said open till 5pm,this was at 4.25pm then sorry we are now closed.!! Then rang them this morning.got an extremely rude person on other end of phone who did not allow me to finish a sentence without interrupting , very offhand, very rude. told me the guarantee is NOT valid on the mower if its sold to another person.That I will check with trading standards.the machine itself should carry the guarantee not who ownes it surely. May i suggest to spear and jackson they recruit staff capable of a professional and polite manner when talking to customers on the phone.
Will not buy your products again, god help customers who have to deal with their rude unhelpful staff!!!

2nd lawnmower now gone within 3 years / summers

I bought the 24V Cordless Grass Trimmer in November 2022. I was using the strimmer a few days ago for the first time this year, and after about 10 minutes of use it cut out and wouldn't start. After looking online for potential issues, I unscrewed the casing on the motor and spotted the problem fairly quickly. One of the two contacts to the motor has snapped and detached from the circuit board. I don't expect a product that's 16 months old to break like this. And given I bought it in November 2022, in reality it's had one summers use and that's it.

To make it worse, Spear and Jackson told me to take it back to Argos. Then Argos tell me it's not their problem as it's over 12 months since I bought it. What a joke. I won't be buying anymore products from Argos again after this, and obviously won't be wasting my money on Spear and Jackson tat either.

I had to come here today to review the excellent after-service I received from Spear & Jackson sales in Sheffield S4.
I called and spoke to a lovely lady (unfortunately, I forgot to ask her name) on Friday, March 22nd, regarding losing a bolt and wingnut of my pruner while in the garden. She took my name and address, and behold, today, Saturday, March 23rd, at 11 a.m., I had a parcel in my letterbox, which happened to be the part at no cost to me.
I want to say thank you to the lady and I appreciate the kindness and efficiency of the service, especially in these days of companies charging ridiculously for anything and everything. Thank you, guys, and you have a customer for life!

Despite my pressure sprayer being out of warranty, S&J provided a replacement part for this both speedily and at zero cost. Their brand remains as strong as ever to me.

Bought a Jackson & spear garden fork from Lidl lasted less than 10 seconds snapped fork clean off. I’m no muscle man but a granny so not through brute force. Disappointed especially with the price of it.

Great products and customer service. 10/10...

I’ve bought a lot in the past from Spear & Jackson and have never had an issue so haven’t needed to contact them. However, this time around I bought a very cheap and cheerful 5l sprayer for one job. Annoyingly on its first use which was about a month or so after purchase the pressure valve broke rendering the item faulty. I called Spear & Jackson and spoke to a very helpful person who sent out the replacement part which arrived a couple of days later. Fitted and fully working - much appreciated.

An update, Joyce in customer Services promised a replacement pair of rachet secateurs. As promised a new pair arrived today just in time for Spring. I am very satisfied with the service and the product it's so nice when a big company looks after the 'little people' Thank you again.

Must be the worst weed killer I have used wouldn’t kill time go and get salt and vinegar do a better job cheaper

I contacted Spear and Jackson Yesterday 30th January after the Cap on my garden sprayer lost a securing lug. I received a reply from a Lady called Joyce. she asked for a picture which I duly sent. a few minutes later she replied too say she had found a cap in the warehouse and it would be dispatched complimentary if I supplied my details. Today 31st January the said Cap arrived. Took a few moments too swap over and now my garden sprayer is once again complete. THANKYOU S&J superb customer service and the ultimate example of how other should treat their customers, Old and new.

Really helpful people
Thanks

Top rate service and after care ,I have had a brand new spade in my garden shed for some years and never used it ,I used it for the first time last week and it failed at the blade, Spear and Jackson replaced it on seeing photo without hesitation how refreshing to know that there are still companies who care for their customers.
Thank you S and J
David Boxall
Herefordshire

I bought a gallon of Spear & Jackson "READY TO USE PATH, PATIO & DECKING CLEANER LONG LASTING FORMULA"
bar code 5 060230 119991

The liquid was like pure water that cleaned absolutely nothing.
I wrote to Spear & Jackson and their associates: Assured Products
As requested I wasted additional time sending them pics and product details. Got totally ignored. Never buy anything by this company unless you have time and money to throw down the drain.

Broken garden fork. Although I had no receipt for the purchase I knew it was less than 3 years ago. I Emailed Spear & Jackson hoping their 5 year guarantee would cover me. Replacement fork arrived 2 days later by courier. First class service.

Excellent Customer Service, I spoke to Jane when I had a problem with my Long Reach Cutter and she went above and beyond in helping me. She asked me to send photos of what was wrong and the next day emailed letting me know a replacement would be sent which it was ,within a few days.
" 5* customer service from Jane", Great and Efficient After Sales Service. Many Thanks

Excellent after sales service

I bought a spear and jackson easy reach pruner over a year ago and it has been used daily for dead heading and general pruning and it is one of the most useful garden tools that I have ever bought. Unfortunately, the return spring failed. I rang them up and the very helpful representative put a replacement spring in the post free of charge and I received and fitted it next day. 5 star customer service.

If I could give one star I would. Used their garden colours paint today, ‘ocean green’ worst paint I’ve ever used, thin, drippy, wouldn’t adhere to the wood even though I’d sanded, colour was a weird toothpaste mint, not like on the can. Was using it for a picnic table with benchs; I got one bench done, but I’m going to buy something else and bin this, really really bad quality, don’t waste your money.

Excellent customer service. I chose S&J as they seem to be best quality. When I had a problem with a bit of kit Jane from customer services sorted it out instantly with great communications and speedy service. She could not have been better. 100% recommended

Amazing service. For a start my extendable pruner was used quite a bit since I purchased it a few years ago. I was using at on Monday and the spring snapped so I looked online as I would have registered my pruner. I noticed a local spear & Jackson at Attercliffe and I sent an email. Within the hour I received a call from a very nice lady and a new spring was sent out and I received the item today. How fantastic that I am so lucky to have such a great local office and I had nothing to pay either all paid by spear and Jackson. Fabulous service thank you!