Spear & Jackson UK Anmeldelser 324

Bought a lawnmower and a trimmer two years ago. Started falling apart after a year as all the plastic parts just snap. Just spoken to them they told me to contact Argos who don’t want to know either.
Terrible product and service!

What a fabulous company to deal with! I lost a part of a Spear and Jackson tool and within a day of requesting this the company had posted the spare part to me and I was back using the garden tool. I can't express my gratitude enough or explain just how impressed I am with this company. 10 out of 10 to them.

I painted my fence in charcoal grey, I needed another tub of it which is a lighter grey than the one I had 🤬.

Bought Spear & Jackson 37cm Corded Rotary Lawnmower - 1600W. Lasted 18 months then a £2 switch broke, but you can’t get parts, so have to throw away. What happened to the right to repair, this brand is throw away, just environmental waste.

3 Years ago we purchased a Spear and Jackson Battery powered Lawn Mower and Strimmer. To my utter dismay the Lithium Batteries are no longer available anywhere!!!! So what do I do with a strimmer and mower that no longer work because the batteries are dead????????? BE Warned!!

I remember as a kid my Dad had a S&J Lawnmower he always used to comment on how it was best to buy a Brand you Knew and trusted and he trusted S&J I was looking to trim a Hedge so thought I would follow my Dad's advice and buy a Battery Powered Cordless Hedge Trimmer I used it for one season and all seemed fine - so I thought great I am glad I followed by Dad's advice, until I went to use it less than 12 months later I had fully charged the batteries but it would not work at all. In fact due to the cheap steel used from China it would not budge I have stripped the Blade Down and was shocked to see how much corrision was on it.

Spear and Jackson I paid you for what I thought was a quality tool but all I bought was some Chinese crap item made with poor quality components so please stop it amd go back to being a BRITISH Company using British Components not imported substandard rubbish! JRC A no longer customer.

Absolutely terrible customer service. Roller has broken on my 3 year old mower and have been pushed from person to person to person trying to get a replacement. 3 weeks ago I was told one would be with me in 3-5 days, still waiting. Called back and after being on hold for ages tried to order a replacement and was told I couldn’t as it was “definitely on the way”. So now have a completely useless £200 mower because no one will sell me a £15 replacement part. First and last item I will be buying from them.

Update. It goes from bad to worse. Part finally arrived after a month and is the wrong part so now have a useless lawnmower, a useless part and am £15 down.

Absolutely don't buy anything from S P , no one will touch them for any out of warranty work , they senseless do not have any repair centres, DONT Buy.

Bought a lawn mower from Argos last year. Two of the clamping handles lost their retaining pins and I emailed S&J for replacements, they said they didn't deal with mower to email Core Services. Core services after asking for the model and Ser No said they don't deal with this, to conatct Argos. Rang Argos who gave me a number for S&J support, who would then pass me back to Argos for a replacement?? Rang the number they gave me, itsays they are open 9 - 5 Mon to Fri and then cuts out - It's 2:30pm on Friday. Needless to say S&J will not be getting anymore of my business.

Firstly it NOT CHARCOAL GREY. It is pale grey. Very thin so multiple coats required. You buy cheap you get cheap. Only sold at b+m I believe

Very disappointed with after sales service - my S& J lawnmore suddenly stopped working. No dealer appears to want to repair their products and there appears to be no after sales support. I was asked to take it back and ask for a replacement by their customer support service - cheaper that way!!

About 2+ years ago, I bought a Spear And Jackson 2 litre Pressure Sprayer. Used it a few times in the first year, cleaned it and put it away until recently. We are re decorating a room so wanted to wet the wall paper in order to strip it. Out came the pressure sprayer. filled with water and pumped up ready to go. Whilst walking from the kitchen to the front room the sprayer began spraying all on it's own but not from the nozzle, from the hole where the pump shaft enters the unit. This happened several times that day with water spraying every where it shouldn't. To cut a very long story short, I contacted S&J by email asking for advise. After an exchange of a few emails with a lady named Joyce I was amazed when she told me a brand new sprayer was on it's way as a gesture of goodwill. This is the finest treatment I have received from any company. To replace an item that is around 2yrs out of warranty is simply amazing customer service. S&J seem to have received poor reviews on here but I can only praise the polite friendly and efficient manner this lady dealt with the emails. To replace the item as a gesture of goodwill was simply fantastic. It is a pity more UK companies don't provide such a great customer service that Spear And Jackson have provided me with.

While in use I lost the bolt holding my folding saw together.
A quick phone call, part despatched (free!), saw repaired and back in use.
👏👏👏

Bought their sand paper. Absolute rubish. Spend more time changing the sheet on my sander than I was sanding. Rips very, very easily. Paper is really too thin. Cheap but useless...

Border fork started to crack purchased in 2923 contacted customer services very helpful Tracy sorted a replacement and delivered by DX cannot fault the service I received Thank You Tracy

Brought the slate grey decking stain tried it on a small section of the decking which turned out to be a wise decision as after it rained most of it was washed off. Don't bother it's to expensive to waste!

Last weekend I painted my new fences with spear and Jackson charcoal paint,3 coats very happy with it,this morning after lots of rain last night,this morning, it has washed some of it off,back down to bare wood???anyone else had this problem,???

I have found Spear & Jackson fence pain excellent, much better than Ronseal and easily equal to Cuprinol, its such a pity it is not more widely available and by the way its much cheaper than either of these brands.

I bought grass trimmer yesterday. Came home put it in the charger battery burn Even my house plug as burn plz Aviod to buy this item plz I'm really disappointed to spend my £98. Really painful.. Avoid the items

Had a "Neverbend"stainless border fork with a 10 year guarantee and a prong broke after 4 years use. Contacted Spear and Jackson and sent proof of purchase and photo of broken item. A replacement was agreed and sent within 2 weeks.
Very pleasant staff on phone and very efficient