Spear & Jackson UK Anmeldelser 324

Bought a tub of fence paint in charcoal grey but turns out to be a bucket of stale water and has a smell to it and it's not a bucket of paint.

Spear and Jackson concentrate weed killer .what a load of rubbish.brought 3 cost £35 .might as well used washing up liquid. Weeds seem to thrive..

Avoid their products like the plague
I bought a garden shredder. The safety switch failed after a handful of uses. £250 wasted. It has a three-year guarantee but their customer service don’t reply. The unit is a sealed unit so can’t be repaired.
I bought one of their expensive stainless-steel spades. It bent after a handful of uses.
I purchased one of their strimmer’s with two strimmer wires. It jammed all the time from new and never worked. Total junk.
I bought a pair of their secateurs. Nearly new and they won’t cut anything. Roses just make them lock solid.
Their customer service, either via e-mail or phone, just ignore you completely.
All this stuff failed either immediately or after a handful of uses. Its your risk if you buy their junk made in China.

I have been buying spear and jackson gardening tools for many years under the impression that they are a good British company. It turns out that not only are most of the components of my lawn mower made in China and not in the UK but that Spear and Jackson are simply a NAME and have numerous Companies that produce and sell goods under the Spear and Jackson name. In short they don't recognise the serial number on my mower as they didn't make it and suggest I contact whomever made it. What a disgrace and a sham to use a name to make people believe they are buying a decent product especially be where electricals and batteries are concerned..
Don't get caught out by them.

Bought their charcoal grey fence paint and wished I had seen these reviews first. Worst paint I have ever bought, like dish water. They should not be allowed to sell such a bad item.

spear and jackson timbercare, very thin and watery - just runs off the brush, not what I would expect to see a fence paint to be like, can't see it lasting long at all - I wish I could charge spear and jackson for my time and money wasted, minus 5 stars would be a fair score.

I had a broken roller on my cordless mower, contacted Rob on the after sales spear and Jackson e-mail and he sent me out a brand new one under the 3 year warranty. Only took a few days
Excellent service thanks Rob.
Barry Freeman.

Purchased 'slate grey' fence paint. Picture on tin is of a very dark, almost black, grey. The reality is a light soft grey. Very misleading and now opened unlikely I will be able to get a refund. Dreadful product.

the grass box does not fit, and the cable, must be the cheapest china have got, keeps twisting so that you keep tripping over it, very unsafe,keep well clear.

My late mother's Spear and Jackson cordless lawnmower, which she had hardly used, died after I tried to cut my grass with it. Second one of these to suddenly stop working. Spoke to help desk and that was a waste of time. It's something electronic as far as I can tell, and the help desk told me to get an electrician to look at it. It was probably still under warranty but don't have purchase details. It's a shame as it was an ok mower when it worked. Now bought a petrol one.

A garden tool I bought for my father a number of years ago broke. I recalled that Spear and Jackson had a long warranty on their tools. I was easily able to find out how to contact Spear and Jackson on their website, and I received a very quick response. They confirmed the tool was covered under the warranty and said they would send out a replacement. Very quick simple and efficient. Thank you Spear and Jackson and Joyce.

I called support (11.35am on 31.07.24) and the eastern European woman (who refused to give me her name, even after I called the second time) told me to read the manual and just said that's how the machine works. I asked to be transferred to a technical person or her manager and she refused and hung up on me! She was rude from the moment i explained my trouble. She was laughing instead of asking questions and working through the process of troubleshooting on the phone with me.

My lawn area is around 20m x16m and only a few handfuls of cut crass was collected. The mower hovers if mulching but doesn't efficiently/at all when the mulching plug is in. I followed the manual, my brother and the neighbour's gardener tried too but we all had to push with our body weight to cut the grass with the mulcher in place.

The other issues:
- bar handle to power the mower is not comfortable for mowing. Especially if you have to use your body weight in mulching mode to cut the grass as it doesn't hover.

Bought the S&J decking stain. Utter useless. Was like using water colouring as the pigment separated all the time even when stirring a lot. Never again. Would score 0

Spear and Jackson Shed Fence Timbercare , wish I had read reviews before purchase , it's like water no colour what so ever , no matter how many times it's stirred the pigment just separates.
Wasted my money.

I have just received excellent Customer Service from Angela at Spear & Jackson.

She was able to help me in sourcing a part to repair a set of heavy duty lopping shears. The shears are no longer a current model but she was able to source a part for me and it was received the following day.

This is why you pay a little extra and then you get the quality you expect.

Well done S&J ( and Angela)

Purchased lawn edging scissors , absolutely useless , angled very poorly and the blades stick together.
What a waste of money .

Thinking S & J were a reputable company I Purchased a cordless lawn mower and grass trimmer but was sadly disappointed. Batteries are rubbish and made in china. This is one of the worst purchases I have ever made. Customer service is absolute rubbish, they pas you on to another crowd who are supposed to carry spares, try to get a spare battery from them forget it.
For sure I will buy another item with S & J name on it as long as I draw breath.

Had an issue with a S&J Spade.
Contacted Customer Service, great response, quick, polite and fixed the issue.
As I said to my partner, ' this is why I buy quality tools!'
Special thanks to Janet A. who handled this - you are the sort of person I would want to employ !

Painted all my fence panels in charcoal grey, neede another tub and much lighter.
Won’t be purchasing paint from this brand again.

If I could give you zero I would your staff member was very abrupt and rude didn't have a clue what I was talking about brought tools from you for years for our company will not be buying another item