My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
Virksomheden har svaret
Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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I am extremely disappointed with the…
I am extremely disappointed with the service I (never) received. I booked a spa experience through this company, only to be let down completely. Not only was the service not provided, but they also refused to return the gift voucher that was used for the booking.
I’ve spent weeks trying to get a simple resolution, yet all I’ve received is poor communication and zero accountability. It’s unacceptable for a company to take payment, fail to deliver the service, and then keep the voucher as if nothing happened.
This experience has been frustrating, time‑wasting, and frankly disrespectful. I would strongly advise others to think twice before booking, as customer care and basic fairness seem to be entirely missing.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Ella,
Thank you for leaving us a review.
I was disappointed to hear that you were unhappy with our service.
I have been able to trace a gift voucher which was issued to you as a Christmas gift in December 2024. The voucher was valid from 19/12/2024 until 24/12/2025. For additional flexibility, the expiry date is only the deadline by which a booking needs to be placed, while the actual travel date can be at any time in the future, providing recipients with up to 2 years to select their preferred travel date.
Spabreaks.com partners with over 550 UK-based spas and hotels, and the monetary value of a voucher can be fully or partially redeemed against any of these, offering thousands of potential experiences nationwide.
I note that you were in correspondence with our Customer Experience Manager in February 2026 who explained, in line with our standard Terms and Conditions, that all vouchers must be redeemed and booked directly via the Spabreaks.com website for packages offered on our platform, rather than for standalone spa treatments arranged directly with a venue.
We maintain that we offer considerable flexibility both in terms of venue choice and the generous period in which to redeem our vouchers, and I am sorry to hear that you did not use your voucher at any of our partner venues before it reached its expiry date.
Details regarding the redemption process are provided on the original email confirmation as well as on the Spabreaks.com website.
Kind regards
The Spabreaks.com Feedback Team
Great service
This WhatsApp chat has made life very simple today.
After asking just as an enquiry, getting the best customer service, made my booking easy.
Simple questions I answered and the lovey Charlotte handled all the rest.
A* service, and my party can’t wait to arrive to have the best time for birthday celebrations.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Gail,
Thank you for taking the time to leave us your review. We love getting feedback from our customers, especially when it highlights such a seamless experience with our team.
We receive a lot of positive feedback regarding our WhatsApp service and its quick, convenient replies, so it is wonderful to know it made booking your trip so simple. I am delighted to hear that Charlotte looked after you so well and took the hassle out of your enquiry.
Our Spa Experts are always on hand and happy to help organise visits. I hope you and your group have a fantastic time celebrating the upcoming birthday, and we would be very happy to assist you with future bookings whenever you are ready to plan your next visit.
Kind regards,
Nick - Chief Customer Officer
Does not respond to complaints
I have used this site on a few occasions. When a booking is made & no changes are required everything runs smoothly. The minute you go off piste the service deteriorates massively. Changing a date & adding an extra person took days & cost £20.
Since retuning from this particular break I have had to complain. This was some two weeks ago & it has been totally ignored.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Kim,
Thank you for leaving us a review. We always value customer feedback.
I was sorry to hear that your recent stay at Macdonald Frimley Hall did not meet your expectations.
Please accept our sincere apologies on behalf of Spabreaks.com and Macdonald Frimley Hall for the delay in fully investigating the matters you have raised.
I can confirm that a member of our Customer Relations Team has reached out to you this morning for additional information and will personally be liaising with Macdonald Hotels regarding your complaint.
Apologies again for the inconvenience caused.
Kind regards,
The Spabreaks.com Feedback Team
Stress free booking !
The booking process was quick and very straightforward. The forms were easy to complete and contained all the information that related to the spa day. Now we know exactly where to go and what to do and we are ready to relax and enjoy !
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Anne,
Thank you for taking the time to share your review.
It's brilliant to hear that your booking process was quick, straightforward, and easy to complete. We strive to provide clear details so our guests feel fully prepared, and I am glad that having all the necessary information upfront has given you complete peace of mind.
We really appreciate your feedback and hope you have a wonderfully relaxing time on your upcoming spa day.
Warm regards,
Anthony - Quality Assurance
Had a lovely day
Had a lovely day, using facilities and of course treatment.
Staff lovely from checking in, to having treatment.
Will be back. Thank you
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Margaret,
Thank you for taking the time to share your feedback.
It's wonderful to hear that you had such an enjoyable day at Apex City Quay making use of the facilities and enjoying your treatment. Knowing that the venue staff provided a warm welcome from check-in right through to your spa session is fantastic to hear.
We truly appreciate your review and look forward to helping you arrange your next visit.
Kind regards,
Anthony - Quality Assurance
Very good service
Very good service, as always. I had to call with a request for the hotel, and this was carried out successfully. My daughter and I will definitely book again.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sylvia,
Thank you for taking the time to post your review.
It's wonderful to hear that you experienced such good service once again. I am glad our team was able to assist you smoothly with your request for the hotel and ensure everything was arranged for your stay.
We truly appreciate your continued support, and we look forward to welcoming you and your daughter back for another booking in the future.
Warm regards,
Anthony - Quality Assurance
Jessica made it easy to book even…
Jessica made it easy to book even though the voucher was bought for another spa. Jessica found another spa with a package for mummy's to be.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Mrs McGowan,
Thank you for taking the time to share your feedback.
It is wonderful to hear how helpful Jessica was in guiding you through your booking. Transferring a voucher to find the right package can sometimes feel complicated, so it is great to know she made the process so straightforward and located a suitable spa day tailored for expectant mothers.
I will be sure to pass your generous comments along to Jessica directly. We really appreciate your review and hope you have a relaxing and enjoyable time on your spa break.
Kind regards,
Anthony - Quality Assurance
Great costumer service
Great costumer service! My voucher had expired, I called to explain what happened spoke to a lovely lady very understanding. She told me to send an email to the support team which I did, they got back to me the same day. Anthony Jacobs was able to sort out my voucher! Which I’m truly grateful for! My customers service experience 10/10!
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi,
Thank you for taking the time to share your review.
It is wonderful to hear that you had such a positive experience with our customer support team. We understand that missing a voucher expiry date can be stressful, so I am delighted that the team was able to respond quickly and that Anthony could resolve this for you on the same day.
Providing understanding and helpful service is extremely important to us, and receiving a 10 out of 10 rating is fantastic feedback.
We really appreciate your feedback and hope you have a wonderful time on your upcoming spa break.
Kind regards,
The Spabreaks.com Feedback team
Great service again from Spabreaks.com…
Great service again from Spabreaks.com and thnx Drew quick and very well dealt with will definitely be using again
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi David,
Thank you for taking the time to post your review.
It is brilliant to hear that you experienced such great service once again with Spabreaks.com. Drew will be delighted to know that his quick and efficient assistance made such a positive impression.
We truly appreciate your continued support and look forward to helping you with your next booking.
Kind regards,
Anthony - Quality Assurance
Overpriced
Don’t bother. Make sure you check the website for the place you’re booking first before you use spabreaks, I booked on here for Bannatynes and found the same experience on Bannatynes website for £20 cheaper per person. Spabreaks would not refund me the difference.
They also told me over the phone that the voucher I bought on Wowcher had a minimum spend of £250, meaning I couldn’t use it. However when disputing it with Wowcher, spabreaks are telling them that they never said that. Scammy.
Edit after spabreaks reply: there are no terms and conditions on the Wowcher website that say there’s a £250 minimum spend, I’m also in talks with Wowcher about this. And the spa booking on Bannatyne was not a special offer, it was just the price.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Ashley,
Thank you for bringing your concerns to our attention.
I am sorry to hear of your frustration regarding the pricing of your booking and the issues surrounding your Wowcher voucher. We aim to be completely transparent with our packages and terms, so I appreciate the opportunity to address these points.
When purchasing a voucher from any other third-party website, we would always recommend assessing the full Terms and Conditions regarding use and redemption prior to booking, as terms and promotional offers can vary depending on the platform used.
I'm sorry to hear of your disappointment regarding the pricing difference you encountered. While we work very closely with our venue partners to offer competitive and high-value packages, there may occasionally be exclusives and special offers listed directly by the venue or through third-party platforms that fall outside our standard listings.
Kind regards
The Spabreaks.com Feedback Team
Very disappointing customer service
We booked an overnight spa break through Spabreaks, but unfortunately, with more than 24 hours’ notice, we had to cancel due to illness. We made this decision not only because we were unwell, but also out of consideration for other guests and staff, as we did not want to risk passing the illness on.
We would have been more than happy to rebook the stay at a later date and, in fact, were not seeking a refund. We simply wanted the opportunity to rearrange our booking so that we could still enjoy the break. Unfortunately, after speaking with both Spabreaks and the spa directly, we were advised that this was not possible.
What has been particularly disappointing is the lack of assistance since then. We have followed up by email but have received no meaningful response, and our subsequent correspondence has effectively been ignored. At this point, I feel compelled to leave this review in the hope that someone will actually take the time to look into the situation and establish whether anything can be done.
We paid a substantial amount of money for this stay, cancelled with reasonable notice due to a genuine and unavoidable illness, and did so with consideration for the spa and its other customers. We were also willing to rebook rather than request our money back. Given these circumstances, I find the lack of flexibility, assistance and communication extremely disappointing and, frankly, unacceptable.
I would appreciate someone taking ownership of this matter and looking into whether there is any way for us to rearrange the booking. We are still willing to visit and use the service we originally paid for; we simply need some reasonable assistance in making that happen.
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Jay,
Thank you for leaving us a review. We always appreciate receiving customer feedback.
Some of our partner venues have very strict cancellation policies that do not allow Speabreaks.com the option to postpone or reschedule bookings.
We have requested further information from you via Trustpilot, as we have been unable to identify your booking from the details provided. Once we have this, we will be able to give you a more informed and personalised response.
Kind regards,
The Spabreaks.com Feedback Team
Worst experience ever.
Worst experience ever.
On the basis, we booked this spa break for my pregnant partner who is coming up to 30 weeks pregnant, having suffered a miscarriage at start of year, this was her time to relax. She got anything but.
Firstly, it was double booked and cancelled. Secondly, we were told we hadn't paid which I had.
Then we arrive, on day of appointment for her pregnancy massage, an hour before the appointment, she was told that this was not longer available.
She was not offered anything, other than, this is how it is. When mh partner caused a fuss, quite rightly, they offered a measley 10% off. We complained to management and they offered 25% off which we were told cannot be reimbursed as we booked with spa breaks. Fair enough..
We contact spabreaks and the hotel comes back to approve discount, yet spa breaks ignore and then subsequently block emails.
The hotel then took a deposit of what I thought was £100 for room, and instead, they decided to charge me £505, so I paid £910 for the whole experience. This was rectified once I went to management. The whole experience was disgusting from start to finish and I am raising this with ABTA and The FCA.
30. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Matt,
Thank you for bringing your experience to our attention.
I am deeply sorry to hear about the distress and disappointment caused during what should have been a special and relaxing time for you and your partner. Given the circumstances, I completely understand your frustration with how your booking was handled, both prior to arrival and during your stay at the venue.
The issues you have described regarding double bookings, payment confusion, and the cancellation of a pre-booked treatment fall far below the standard of service we aim for and expect our partner venues to provide.
We expect all correspondence to be handled promptly and professionally and I can confirm that your initial complaint was received on Bank Holiday Sunday whilst our Customer Relations Team was closed. However we have been in contact with both yourself and the Bicester Hotel since Tuesday and note that the partial refund discussed was processed today.
While we act as a booking agent for the venue, we take reports of this nature extremely seriously and we sincerely apologise for any disappointment or inconvenience caused during your visit to The Bicester Hotel.
Kind regards
The Spabreaks.com Feedback Team
I spoke to Drew yesterday and Jess
I spoke to Drew yesterday, and I think the young lady’s name was Jeff or Jess. She was ever so helpful and explained everything so clearly. It’s my first time using this company, but I would definitely use them again. She was very informative and even added me on WhatsApp, which was really helpful. So yes, I’m quite pleased with the service. 😊
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sandy,
Thank you for taking the time to share your feedback.
It's wonderful to hear that your first experience with Spabreaks.com was such a positive one. Drew and Jess will be delighted to know that their guidance made the booking process so clear and straightforward for you. Providing attentive, informative support is something we take great pride in, so it is fantastic that set-up via WhatsApp worked so well for your needs.
We truly appreciate your kind recommendation and look forward to assisting you again in the future.
Warm regards,
Anthony - Quality Assurance
Had a lovely experience with a…
Had a lovely experience with a gentlemen called Drew. I want to say a big thank you. So refreshing to encounter such a kind, patient and thoughtful individual. He cares for his craft and pays great attention to detail. He gets the job done! Thank you again Drew and please continue the good work, I’m sure you make many people’s experience pleasant.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Emma,
Thank you for taking the time to share your review.
It's wonderful to hear about your experience with Drew. Delivering kind, patient, and detailed support is exactly what we strive for, so knowing that his dedication made such a positive impression on you is fantastic to hear.
I will be sure to pass your generous comments directly to Drew. We really appreciate your feedback, and we look forward to assisting you again in the future.
Kind regards,
Anthony - Quality Assurance
Very helpful whatsapp service to do a…
Very helpful whatsapp service to do a group booking which was unavailable in the website
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi JF,
Thank you for leaving us a review.
It's brilliant to hear that our WhatsApp service made arranging your group booking so straightforward. Planning a trip for a group can often be complex, especially when live availability on the website is limited, so we are delighted that our team could step in and assist you directly.
We really appreciate your feedback and hope you and your group have a fantastic time on your spa break.
Kind regards,
Anthony - Quality Assurance
Booked via this website
Booked via this website, took the money and sent confirmation emails. We were just about to leave and called the hotel to confirm arrival times and treatment slots and was told the hotel were unable to honour the booking and had let spa breaks know. I had had zero communication about this and would’ve turned up had I not called. Calling customer service to arrange a refund and nobody answers the phone. An absolute joke, DO NOT USE
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Nick,
Thank you for taking the time to share your feedback.
I am very sorry to hear that your booking at Nutfield Priory could not be confirmed. We process thousands of successful bookings every week, so it is exceptionally rare for an availability issue like this to arise, and I apologize for the disruption caused to your plans.
As a booking agent representing over 550 UK venues, we rely on our hotel and spa partners to keep us updated with real-time availability. On this occasion, Nutfield Priory notified us of the scheduling conflict after our Customer Services team had closed for the evening, meaning we were only made aware when our offices reopened the following morning.
When booking issues occur, our priority is always to find suitable alternative venues nearby. However, because this issue was only identified on your intended day of travel, our options were unfortunately very limited.
I can confirm that a full refund has been processed by our team. Please accept our sincere apologies for the inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Besvarelse fra Spabreaks.com
Hi Tanya,
Thank you for taking the time to post your review.
It is brilliant to hear that you experienced such quick and efficient communication from our team. Providing prompt support is always our top priority, so it is wonderful to know we were able to assist you so smoothly.
We really appreciate your feedback and hope to help you again soon.
Kind regards,
Anthony - Quality Assurance
Absolutely abysmal company
Absolutely abysmal company ,
My Spa day ( I use the term loosely ) unkept , outdated , rude staff , children in the sauna !!!!! “ Palace Spa and Hotel in Buxton “
6 year old in the sauna , enough was enough after 50 mins in this hell hole !!!
Departed at 11am so no lunches , no afternoon treatments .
Told management at 11am we were leaving after a child was climbing about in the sauna . I informed them I would be seeking a refund ( to which they agreed !! ) I see in hindsight this was merely to remove myself snd husband from the Spa as we were so unhappy.
Spa breaks deemed that my 50 mins sufficed .
Not even partial refund given out of my £159 .
Terrible company who back up some terrible Spas .
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Tray,
Thank you for taking the time to share your feedback.
I was sorry to hear about your experience at The Palace Hotel and Spa, and I completely understand your frustration. The issues you described, particularly regarding the facility standards, staff behaviour, and age restrictions in the sauna, are extremely concerning and fall far short of the experience we want our customers to enjoy.
My colleagues in our Customer Relations Team have been liaising directly with the management at The Palace Hotel and Spa on your behalf regarding these matters. While we act as a third-party booking agent, we are ultimately guided by the venue's management team when resolving issues that occur on site, which limits the outcome we can offer independently.
I appreciate that the resolution provided was disappointing and we apologise for any inconvenience caused.
Kind regards
The Spabreaks.com Feedback team
Charlotte was so helpful and made the…
Charlotte was so helpful and made the booking for the Spa Day so easy. She really knows her product Well done
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Krystyna,
Thank you for taking the time to share your feedback.
It's lovely to hear that Charlotte provided such knowledgeable and helpful support. Booking a spa day should be an effortless experience, so it is great to know that her product knowledge made the entire process so smooth for you.
I will be sure to pass your kind comments along to Charlotte. We appreciate your review and look forward to helping you with future bookings.
Best regards,
Anthony - Quality Assurance
Easy booking process via WhatsApp
Very promptly messaged back via WhatsApp to book spa for group of people. Was sent links for payment and medical information quickly and it was kept very simple
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi,
Thank you for taking the time to post your review.
It is brilliant to hear how smooth Karina made the booking process. We know that organising a spa trip for a group can often be tricky, so we aim to keep the process as simple and efficient as possible. It is great to know that the WhatsApp messaging, payment links, and medical forms all worked seamlessly for you.
We really appreciate your feedback and hope you and your group have a wonderful time on your spa break.
Kind regards,
Anthony - Quality Assurance
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