My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
Virksomheden har svaret
Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Booked a spa day via WhatsApp
Booked a spa day via WhatsApp. Really appreciate being able to book in this way as I’m not always available during the working day to make calls to schedule reservations. Jessica Hack was great and provided all the information I needed to choose the right spa day for my husband and I’s anniversary. Really appreciate your assistance.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Esta,
Thank you for sharing your feedback with us.
It is great to hear that booking via WhatsApp worked so well for your schedule. We understand that finding time for a phone call during the working day is not always easy, so offering flexible options is very important to us.
I am delighted that Jessica was able to provide all the information you needed to select the ideal spa day for your anniversary. I will be sure to pass your kind words along to her directly.
We hope you and your husband have a wonderful time celebrating your anniversary, and we look forward to helping you again with your next booking
Kind regards,
Anthony - Quality Assurance
First time booking and I’m very…
First time booking and I’m very impressed. I messed up my booking dates and quickly ran customer support which they managed to sort out my booking and get me booked in for the date I wanted all within 10 minutes. Possibly the easiest change I’ve ever made to a booking. Kudos to the staff, they were all awesome 👏
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Brittany,
Thank you for leaving us such a positive review.
It is fantastic to hear how smooth your experience was, especially when you needed to adjust your booking dates so quickly. We completely understand that mistakes happen, so knowing our customer support team was able to resolve everything within 10 minutes and get you booked for your preferred date is brilliant to hear.
I will be sure to pass your kind words to Sophie and Rachel. Thank you again for choosing us for your first booking, and we hope you have a wonderful time on your spa break.
Kind regards,
Anthony - Quality Assurance
Jessica helped me and went above and…
Jessica helped me and went above and beyond to get me the best experience
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Angela,
Thank you for taking the time to share your feedback.
It's wonderful to hear that Jessica provided such outstanding support and went above and beyond to ensure you received the best possible experience. We pride ourselves on delivering attentive, helpful service, so it is always rewarding to know when a team member has made a real difference.
I will make sure your generous comments are shared with Jessica.
Thank you again for your review, and we look forward to assisting you with future bookings.
Kind regards,
Anthony - Quality Assurance
VERY UNHELPFUL & POOR SERVICE -AVOID AT ALL COSTS
Quite frankly the compassion, competency and aptitude and ability of the Call Centre Manager is somewhat lacking and elementary in comparison to other providers. She didn't even bother call me back as planned the following day as advised regarding my reservation via Spabreaks (after a 42 minute call the previous day) - Very Poor Customer Service and more interested in taking comfort behind scripted policies and procedures. Suggest you take the time and trouble to book elsewhere - even if it cost you a little more money. You've been warned!
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Mr Storod,
Thank you for taking the time to share your feedback.
I have located your booking reference for the overnight stay at Heythrop Park Hotel, along with the record of your initial call with our Sales Team on 7th August. However, I have been unable to find any subsequent correspondence by phone or email directly to Spabreaks.com regarding an issue.
As we act as a booking agent for over 550 UK venues, could you please clarify whether your previous communications were directly with us, with staff at Heythrop Park, or with the Warner Hotels call centre who manage the hotel.
We take all concerns seriously and have a formal complaints process in place. Once you are able to share a few more details about the situation and who you have corresponded with so far, we will be glad to look into this further for you.
Kind regards
The Spabreaks.com Feedback Team
Very disappointing experience with Gift Voucher - Stay away from this company is my advice!
I had a £50 gift voucher which I was gifted by a friend to use with SpaBreaks which unfortunately has expired as I’ve had a lot going on over the last few months and had noted the expiry incorrectly.
I’ve been told that nothing can be done and no extension can be offered even as a gesture of goodwill, so I’ve basically lost a £50 voucher.
Will never use SpaBreaks again and will be telling friends and family the same after this experience. Please do not order gift vouchers from this company, if it expires there is no flexibility on their side with this. Very disappointed and poor customer service provided with this.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Jenny,
Thank you for taking the time to leave your review.
I appreciate you providing the extra details regarding your gift voucher.
As your voucher was originally purchased through a third-party gifting company that offers the option to book spa experiences with Spabreaks.com rather than directly with Spabreaks.com, we unfortunately do not have the ability to extend its validity on our system since it is not one of our gift vouchers. I would advise contacting the gifting company where the original purchase was made so they can assist you further regarding the 21st May 2026 expiry date.
To help clarify how our own Spabreaks.com vouchers operate, they come with a one-year redemption period to confirm a booking, though the actual travel date can be further in the future. We also offer a one-month extension option beyond the original expiry date for an admin fee, provided you contact us before the voucher expires.
If you have any further questions about how our service works, please feel free to get in touch.
Kind regards
The Spabreaks.com Feedback Team
Fantastic customer service
When booking a last minute spa day unfortunately the venue we booked with informed spa.breaks that they couldn't fit us in.
I received an apologetic email from a wonderful lady called Amy Long who then found alternatives for us on the date we wanted. She was incredibly helpful even calling rather than emailing before she finished her shift for the day knowing I would be fretting if I hadn't gotten to new booking sorted before the end of the day.
Thanks again Amy x
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Rachel,
Thank you for leaving us a review.
It is brilliant to hear how well Amy handled the situation when your initial venue became unavailable. Booking last minute can already feel a bit time-sensitive, so it is fantastic that she went the extra mile by calling you before the end of her shift to ensure everything was sorted and give you peace of mind.
I will make sure your kind words are passed along to Amy directly. We really appreciate your feedback, and we hope you enjoyed your spa day.
Kind regards,
Anthony - Quality Assurance
Bianka was extremely helpful and was…
Bianka was extremely helpful and was quick to adjust my booking. The phone call was really positive and I am very happy with my outcome. Thank you!
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Molly,
Thank you for taking the time to leave this feedback.
It's great to hear that Bianka was extremely helpful and responsive with assisting you to amend your booking. We always aim to provide the highest standards of customer service.
I will make sure your kind words are passed along to Bianka.
I hope you enjoy your forthcoming spa visit.
Kind regards,
Anthony - Quality Assurance
Easy to book…if it was booked
Easy to book, but we received our confirmation email stating everything was booked with the venue and to arrive on the day and show the email, however nothing was actually booked with the venue itself.
I phoned the venue on a whim with a question about my booking and they confirmed there was no booking and we have had to reschedule which is really disappointing.
The venue itself were great and were able to offer additional complimentary sessions if we could travel for the time of the original booking to apologise on Spa Breaks behalf and they liaised with spa breaks to rectify and update the booking.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear CJ,
Thank you for taking the time to share your feedback. We always appreciate hearing from our customers.
We have requested some additional details from you directly through Trustpilot, as we are currently unable to locate your reservation using the information provided in your review.
As soon as we receive those details, we will be able to look into this properly and provide a personalised response. As part of our standard booking procedure, the hotel and spa are automatically sent a copy of the reservation immediately after it is completed. Once I have your booking information, I will gladly investigate to see if there were any communication delays on our part or from the venue.
Kind regards,
The Spabreaks.com
The lady who arranged my spa break…
The lady who arranged my spa break responded quickly and resolved a problem with the package quickly. Good customer service received.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi,
Thank you for leaving a review.
It's lovely to hear that the team member assisting you was able to handle your query promptly and fix the issue with your package. Providing swift, helpful support is always our priority, so it is great to know you had a good experience.
If you need any assistance planning your next spa experience, please feel free to get in touch.
Warm regards,
Anthony - Quality Assurance
I had been struggling to find a place…
I had been struggling to find a place for my birthday. I finally found some where which was perfect. However, there was an issue which meant my booking had been cancelled and I had missed the emails to state this.
I was called by Bianka, who helped explain the situation and recommend other venues, which turned out to be better than my original plan.
Thanks again for your quick service and great customer service.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Leon,
Thank you for taking the time to leave this feedback.
It's brilliant to hear that Bianka was able to step in and turn a stressful situation into a positive one. Booking a birthday venue can be tough enough on its own, so we are delighted she was able to give you a call, clarify what happened, and suggest alternatives that ended up being even better for your celebration.
I will make sure your kind words are passed along to Bianka.
We hope you have a fantastic birthday, and please feel free to reach out to the team again if you ever need help planning future events.
Best regards,
Anthony - Quality Assurance
Booking was very easy
Booking was very easy. Ended up downloading the app. Might visit again.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Mrs Bailey,
Thank you for sharing your feedback.
It's great to hear that you found the booking process straightforward and that you decided to download the app. We appreciate your support and look forward to helping you with your next visit.
Best regards,
Anthony -Quality Assurance
Drew was concentrating on sorting out…
Drew was concentrating on sorting out my payment issue, unlike the person before him.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Chris,
Thank you for taking the time to leave your review with us.
I am pleased to hear that Drew was able to successfully resolve your payment issue for you. Ensuring our guests receive attentive and accurate assistance is very important to us, so it is good to know that Drew took care of everything.
I will ensure your feedback is passed along to Drew, as he will appreciate your recognition.
We hope you have a wonderful time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Excellent service
Excellent service, was helpful about the hotel, went through the options, met my needs quickly and efficiently, friendly approach
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Janet,
Thank you for taking the time to share your review with us.
I am delighted to hear that you experienced such excellent service from Charlotte when making your booking. Providing friendly, knowledgeable advice regarding hotel options is really important.
We really appreciate your kind feedback and hope you have a thoroughly enjoyable and relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I dealt with Jess today at…
I dealt with Jess today at Spabreaks.com, she was very helpful and quick to respond.
It made our booking feel effortless!
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Rebecca,
Thank you for leaving your review with us.
I am delighted to learn that Jess provided such swift and helpful assistance with your booking today. Ensuring the process feels seamless and stress-free for our guests is always our top priority, so it's wonderful to hear that she made everything feel so effortless for you.
I will make sure your kind comments are passed along to Jess.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Quick and easy response and super friendly staff
Charlotte is so quick and easy to work with! She took charge of my booking and within minutes I was booked in with all the right things to go with my package!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Rish,
Thank you for taking the time to share your review with us.
I am delighted to hear that Charlotte made your booking experience so quick and seamless. Providing prompt, attentive service to ensure all the details of your package are sorted is always our goal, so it is wonderful to know she took care of everything for you so efficiently.
I will ensure your lovely comments are passed along to Charlotte..
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
After reading all the nice reviews…
After reading all the nice reviews about customer service and going above and beyond, WE DIDN'T GET THAT today and yesterday regarding a spa day with my daughter, which we couldn't make it through unforeseen circumstances. All I wanted was another day to go for our spa at midland hotel ,both was told in the morning well before the spa and BOTH SAID NO. So they activated my booking and got the money where we didn't make it .now I don't want another day with any of these companies, I go elsewhere, I asking for my money back now .
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Ang,
Thank you for leaving your review with us.
I was very sorry to hear that your daughter was unwell on the day of travel for your booking at The Spa at The Midland Hotel, and I do hope she makes a full and speedy recovery.
While we always aim to be as accommodating as possible, this specific venue operates under a very strict policy requiring any amendments or cancellations to be submitted at least 7 days in advance. Because your notice was provided on the morning of travel, the hotel's terms meant we were strictly unable to assist you with altering your date or issuing a refund at that late stage.
I completely understand how frustrating this situation is. However, as a third-party booking agent for The Spa at The Midland, our Terms and Conditions highlight that any amendment or cancellation request remains strictly subject to the venue's individual terms and notice periods.
Kind regards,
The Spabreaks.com Feedback Team
Kind Customer Service
Bianka sent me a lovely email referring to the change of date request I emailed in. She waived the £25 admin fee which I felt was really kind of her and made the change. Thank you so much
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Beverley,
Thank you for taking the time to share your review with us.
I am delighted to hear that Bianka was able to assist you with your date change request and that she was kind enough to waive the administration fee for you. Providing thoughtful, helpful service to ensure our guests feel valued is always our priority, so it is wonderful to know she made the process so pleasant and hassle-free.
I will ensure your lovely comments are passed along to Bianka.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Customer Service Excellent !
I had to make amendments to my spa day, last minute for medical reasons. I wasn't expecting to be able to, and the team were so helpful and accommodating and have kindly given me a voucher to use site wide, to the value of my original booking. Sinead has been so helpful, and quick to reply which has made everything so much easier. 10/10 customer service.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi LivChar,
Thank you for taking the time to share your review with us.
I am delighted to hear that Sinead was able to support you so well when you needed to amend your spa day at short notice due to medical reasons. Providing understanding, flexible care during unexpected situations is incredibly important to us, so it is wonderful to know that Sinead made the entire process swift and seamless.
I will ensure your feedback and 10/10 rating is shared with Sinead.
We hope you are feeling better soon and look forward to helping you book a relaxing spa break when you are ready to use your voucher.
Kind regards,
Anthony - Quality Assurance
Jessica
Jessica, was helpful and got everything sorted very quickly and efficiently
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Kelly,
Thank you for taking the time to share your review with us.
I am delighted to hear that Jessica was so helpful and managed to get your booking sorted so quickly and efficiently. Providing smooth, knowledgeable assistance to ensure our guests feel well looked after is always our main priority, so it is wonderful to know she delivered such great support.
I will be sure to pass your kind feedback to Jessica, as she will be pleased to hear your comments.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Besvarelse fra Spabreaks.com
Hi Sean,
Thank you for taking the time to share your review with us.
I am delighted to hear that you experienced such efficient service from Jess. Delivering prompt, seamless support to ensure our guests feel well looked after is always our primary goal, so it is wonderful to know we met your expectations.
We really appreciate your kind feedback and hope to assist you again with future spa bookings.
Kind regards,
Anthony - Quality Assurance
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