My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
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I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
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Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
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Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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Our request was dealt with without any…
Our request was dealt with without any problems. Karina was a breath of fresh air , at last you can still speak to a human who is pleasant understanding and clearly spoken.excellent customer service.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Andrea,
Thank you for taking the time to post this review.
It's brilliant to hear that Karina made your experience so smooth and pleasant. We know how valuable it is to speak directly with a helpful, understanding person, so I am pleased she was able to assist you seamlessly.
We appreciate your kind words and look forward to assisting you again.
Best wishes,
Anthony - Quality Assurance
Jessica was extremely helpful
Jessica was extremely helpful, friendly and answered all my queries promptly. Fantastic service!
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Toni,
Thank you for sharing your feedback.
I am delighted to read that Jessica provided such friendly and prompt assistance with your queries. Delivering a seamless, helpful service is something we take great pride in, so it is wonderful to hear that you had a positive experience.
We truly appreciate your review and look forward to helping you again in the future.
Kind regards,
Anthony - Quality Assurance
Sophie was extremely helpful and…
Sophie was extremely helpful and followed up all the details to make sure we got exactly what we wanted, thank you
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Pops,
Thank you for taking the time to leave this feedback.
I'm pleased to hear that Sophie was able to provide such thorough support and ensure all your requirements were met. Delivering attentive and reliable service is very important to us, so it is great to know she followed up on every detail for you.
We really appreciate your review and hope you enjoy your spa visit.
Best regards,
Anthony - Quality Assurance
Rough start, but outstanding last-minute effort to save our weekend
Having used Spabreaks multiple times before without a single issue, I expected this to be another easy and straightforward process.
Unfortunately, that wasn't the case this time around.
After our initial venue fell through and the second option also cancelled, I was hopeful that our third replacement venue would go smoothly. Sadly, that wasn't to be either, and by late Friday afternoon, I was ready to completely write off a weekend away that we had been looking forward to for weeks.
To Sophie's absolute credit at Spabreaks, she didn't give up. At 8:00 PM on Friday night, with our trip booked for Saturday morning, she managed to not only find us a replacement venue, but upgraded us to an exceptional property.
After what felt like an eternity of stress, it turned out to be fantastic weekend providing the ultra-relaxing break we desperately needed.
A HUGE thank you to Sophie. Your an absolute STAR!!!
Although Spabreaks severely dropped the ball on the logistics on more than one occasion, they did ultimately pull out all the stops to fix it and prove they will fight to secure a resolution when things go wrong.
19. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Dan,
Thank you for leaving us a review.
I'm sorry to hear about the initial frustration and stress caused by the cancellations, especially so close to your trip. I fully understand how concerning that must have been when you were looking forward to a relaxing break.
I'm delighted that Sophie was able to step in, work late into Friday evening, and secure such a fantastic upgrade for you. I will pass your kind feedback on to her directly, as she will be pleased to know her efforts made a difference.
We appreciate your patience while we worked to resolve the issue, and we hope to welcome you back for another peaceful stay in the future.
Best regards,
Anthony - Quality Assurance
Sophie was excellent
Sophie was excellent to deal with. Great that you can communication on WhatsApp and get everything confirmed so quickly and easily. Thanks Sophie, we can't wait for our spa day you booked!
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Holly,
Thank you for taking the time to post your review.
It's brilliant to hear about your experience with Sophie. Providing a seamless booking process through WhatsApp is something we take great pride in, so knowing she was able to get everything confirmed for you so quickly and easily is fantastic feedback.
I will ensure your generous comments are passed along to Sophie. We truly appreciate your support and hope you have a wonderful time on your upcoming spa day.
Kind regards,
Anthony - Quality Assurance
Service above and beyond.
Sophie, the Spa Specialist has been exceptional. We had a bit of a complicated request regarding making our booking, and she went completely above and beyond to help us. She made herself available to us at the weekend (when she wasn’t officially working), and managed to secure our booking just as we wanted. She’s a great asset to Spabreaks.com and we only hope our Spa weekend lives up to Sophie’s service. Thanks Sophie. 😊
20. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Gwella,
Thank you for taking the time to share your feedback.
It's great to hear how dedicated Sophie was in assisting you with your booking. Going above and beyond to make herself available over the weekend to ensure your complex request was sorted is truly exceptional service, and I agree that she is a fantastic asset to our team.
I will pass your kind words directly to Sophie. We appreciate your review and hope your spa weekend is every bit as enjoyable as the booking experience.
Kind regards,
Anthony - Quality Assurance
Feel renewed in a few hours
Weregularly book spa breaks through this website. It's quick and easy to use. Recently, we booked a day spa instead as we were short on time but still wanted to treat ourselves. We found a hidden gem near my home called Float Space in Thorne, Doncaster. The whole day was amazing and very relaxing. If you only have a day and live close to Thorne, check them out. We started with sn infrared sauna session, this set the tone for our visit, almost instantly relaxing us both. We then spent an hour in the flotation tanks. Removing noise and light whilst feeling weightless further relaxed us almost into a meditative state. Then, if that wasn't enough relaxation, we finished off with a deep tissue massage, to get rid of the last of the stress our bodies were still holding onto.
19. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sam,
Thank you for taking the time to share your review and for your continued loyalty as a regular customer.
It's wonderful to hear that you found Float Space in Thorne to be such a great option through our platform. The combination of an infrared sauna, flotation therapy, and a deep tissue massage sounds like a truly restorative experience, and I am glad we could help you arrange such a relaxing day.
We really appreciate your recommendation and look forward to helping you book your next spa experience with us.
Kind regards,
Anthony - Quality Assurance
Excellent service from Jessica
Excellent service from Jessica, quick, efficient and friendly, thank you.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sharon,
Thank you for taking the time to post your review.
It's great to hear that you experienced such excellent service from Jessica. Providing quick, efficient, and friendly support is what we always aim for, so knowing she looked after you so well is fantastic feedback.
I will pass your kind words directly to Jessica. We appreciate your support and look forward to helping you arrange your next spa break.
Kind regards,
Anthony - Quality Assurance
Booking experience was really easy and…
Booking experience was really easy and Jessica was really helpful and responsive, communicating through WhatsApp was very convenient for me.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Dhiren,
Thank you for taking the time to share your feedback.
It is wonderful to hear that your booking experience was so straightforward and that Jessica provided such helpful, responsive support. We aim to make arranging a spa break as convenient as possible, so knowing that our WhatsApp service worked so well for you is great to hear.
I will ensure your kind comments are passed along to Jessica directly. We truly appreciate your review and look forward to helping you with your getaway.
Kind regards,
Anthony - Quality Assurance
Bianka was lovely lady with very…
Bianka was lovely lady with very pleasant manner. I needed to make a booking amendment and I don’t hear anything for a few days because the hotel had not confirmed the change. However, Bianka apologised and got on to the hotel straight away and sorted it out promptly. The hotel apologised to Bianka for not replying to her sooner. Thank you Bianka I wish all customer service was as good as yours!
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Carla,
Thank you for taking the time to share your feedback.
It's wonderful to hear about your experience with Bianka. While delays from third-party venues can occasionally happen, I am glad that Bianka kept on top of things, resolved the amendment promptly, and provided such a reassuring service throughout.
I will make sure your generous praise is passed along to Bianka directly. We appreciate your patience and look forward to assisting you with your spa break.
Kind regards,
Anthony - Quality Assurance
Great service & communication with…
Great service & communication with dealing with a small date change , i cant thank them enough. A*
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi,
Thank you for taking the time to leave us a review.
It's brilliant to hear that you experienced such great communication when requesting your date change. We always aim to make adjustments as smooth and stress-free as possible, so knowing Rachel resolved this quickly for you is wonderful to read.
We really appreciate your support and look forward to helping you with your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Top customer service
It was the resolution of a problem (caused by a supplier downstream). Bianka in the Spabreaks contact centre responded really quickly to an email and we spoke a few times over the course of a day. I went from upset and cross to assured and delighted. Bianka not only helped to fix the problem but made sure I’ll be coming back to spabreaks.com for another trip.
Thank you.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Charlie,
Thank you for taking the time to share your feedback.
It's wonderful to hear how effectively Bianka was able to support you and turn a frustrating situation into such a positive outcome. Dealing with third-party supplier issues can be challenging, but ensuring our guests feel reassured and valued throughout the process is always our top priority.
I will pass your generous praise directly to Bianka. We truly appreciate your loyalty and look forward to helping you arrange your next getaway with Spabreaks.com.
Kind regards,
Anthony - Quality Assurance
Lovely lady
Lovely lady, really polite and sorted my query quickly
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Rachael,
Thank you for taking the time to share your feedback.
It's delightful to hear that you experienced such polite and efficient service from Bianka. Our team always strives to resolve queries as quickly and smoothly as possible, so knowing that you were looked after so well is wonderful to hear.
We truly appreciate your kind comments and look forward to helping you with your next spa break.
Kind regards,
Anthony - Quality Assurance
10/10
This review is regarding to the customer service a recieved from a lady called Lucia Marinacci. I can not thank her enough for the support and fast resolution she was able to do for me during a hard time. Very understanding, kind and professional. Thankyou again for all you have helped me with in regards to a booking I have.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Leah,
Thank you for taking the time to share your feedback.
It is wonderful to hear how much support Lucia was able to provide during a difficult time. Ensuring our customers receive kind, understanding, and professional service is extremely important to us, and I am glad she was able to resolve your booking query so quickly for you.
I will make sure your generous comments are passed along to Lucia directly. We truly appreciate your review and wish you all the very best with your upcoming booking.
Kind regards,
Anthony - Quality Assurance
Have booked 2 large group bookings and…
Have booked 2 large group bookings and Sophie from Group bookings has gone above and beyond for us to find the best deals.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Hayley,
Thank you for taking the time to share your review.
It's brilliant to hear about your experience with our Group Bookings team. Planning larger trips can often involve a lot of moving parts, so knowing that Sophie went above and beyond to secure the best deals for both of your group bookings is fantastic feedback.
I will be sure to pass your kind words directly to Sophie. We truly appreciate your continued support and hope both of your groups have a wonderful time on their spa breaks.
Kind regards,
Anthony - Quality Assurance
Drew was so helpful.
Drew was so helpful.. booked my stay at Ragdale Hall
very quickly and efficiently, all over what’s app. Excellent service . Thank you
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Joanne,
Thank you for taking the time to post your review.
It is wonderful to hear that Drew provided such an efficient and helpful service when booking your stay at Ragdale Hall. We aim to make the reservation process as convenient as possible, so it is great to know that using WhatsApp worked so well for you.
I will make sure your kind comments are passed along to Drew. We really appreciate your feedback and hope you have a fantastic time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I booked the wrong date
I booked the wrong date. I contacted customer services and Lucia amended my booking very quickly with no extra charges. Brilliant service
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Moira,
Thank you for taking the time to leave us a review.
It is great to hear how quickly Lucia was able to help you adjust your reservation dates without any fuss or extra fees. We understand that mistakes can happen when booking, so I am glad our team could resolve this smoothly for you.
I will ensure your kind feedback is passed along to Lucia. We appreciate your support and hope you have an enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
1 star — Extremely disappointing customer service
I booked a £130 spa day through Spabreaks for two people. The booking confirmation clearly stated “Use of the facilities between 10am - 2pm” and included a 25-minute treatment, but no treatment time was provided at the point of booking.
The treatment time was subsequently allocated as 2:30pm, which was incompatible with our childcare arrangements.
I contacted Spabreaks immediately after booking to raise the issue. I wasn't trying to cancel at the last minute — I was trying to resolve the problem as soon as I became aware of the treatment timing.
After several emails, I was eventually escalated to Customer Relations. Unfortunately, the response was essentially that I should have contacted them before making the booking if I required a particular treatment time — despite the fact that the treatment time wasn't provided until after the booking had been made.
I was also told that the booking was non-refundable and could not be amended. We therefore didn't attend and the £130 was retained.
What I find particularly disappointing is the lack of any attempt to find a reasonable solution. I wasn't asking for a refund because I'd simply changed my mind. I booked a package, discovered afterwards that the treatment had been scheduled outside the period I was available, and contacted them immediately to try to resolve it.
The whole experience has been unnecessarily difficult and frustrating. The booking process and subsequent customer service have left me with very little confidence in using Spabreaks again.
I would strongly recommend checking exactly when your treatment will take place before paying, because the treatment time may not be available when you make the booking.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear DPP,
Thank you for taking the time to outline your experience in such detail.
I am genuinely sorry to hear of the frustration caused by the allocation of your treatment time and the subsequent handling of your query. I completely understand how critical timing is when coordinating plans around childcare, and it is disappointing to learn that we were unable to offer a suitable resolution when you contacted us.
While spa venues typically manage their own daily schedules and allocate individual treatment slots based on availability across the day, I can empathise that it was unexpected hat your treatment time was scheduled immediately after your facility access hours.
We would always recommend customers contact before booking their spa day if they have specific time constraints that will affect the scheduling so that our Sales Team can liaise with the venue to ensure that the required times can be accommodated.
Once booked online our Customer Services Team are always happy to contact the venue to request amendments to an itinerary based on the spas live availability.
My colleagues in our Customer Relations Team have been assisting you directly with your complaint.
Kind regards,
The Spabreaks.com Feedback Team
Simple booking process and personal service
Really simple booking process and great integration with Champneys to book the treatments for our spa stay. Followed by exceptional service by Sinead helping to rearrange the stay when I suddenly had an urgent surgery booked. She was kind and compassionate and ensured everything was sorted personally.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Good morning Lacey,
Thank you for taking the time to share your feedback.
It's wonderful to hear that you found the booking process so simple and that our integration with Champneys made arranging your treatments straightforward.
I am particularly pleased to read about the support you received from Sinead during what must have been a very stressful time. Ensuring our customers are treated with compassion and care is paramount to us, and I will take great pride in passing your kind words directly to Sinead for handling your rearrangement personally.
We send our best wishes for a smooth recovery and hope you have a thoroughly restful stay when your trip arrives.
Kind regards,
Anthony - Quality Assurance
Great customer service and very helpful…
Great customer service and very helpful thanks Charlotte
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Nancy,
Thank you for taking the time to post your review.
It's wonderful to hear that Charlotte provided such helpful and great customer service. We always aim to make every interaction as smooth and supportive as possible, so knowing she looked after you so well is fantastic feedback.
I will make sure your kind comments are passed along to Charlotte directly. We truly appreciate your support and look forward to helping you arrange your next spa break.
Kind regards,
Anthony - Quality Assurance
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