My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
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I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
Virksomheden har svaret
Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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Besvarelse fra Spabreaks.com
Hi Ibrahim,
Thank you for leaving us a review.
It's great to hear that you had such a smooth experience and that Charlotte was helpful and prompt. Delivering efficient service while ensuring our customers feel well looked after is always our top priority.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Anthony - Quality Assurance
Sophie and charlotte went above and…
Sophie and charlotte went above and beyond to make sure i got exactly what i wanted, the customer service was 5 star. Ill deffinitely be using spabreaks again!
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Larissa,
Thank you for leaving this feedback.
It's wonderful to hear that both Sophie and Charlotte went above and beyond to ensure all your requirements were met. Delivering five-star customer service is something we take great pride in, so I'm delighted to know they made such a positive impression.
I will ensure your kind comments are passed on to both Sophie and Charlotte directly. We truly appreciate your custom and look forward to helping you arrange your next getaway with Spabreaks.com.
Best regards,
Anthony - Quality Assurance
Great customer service from Bianka.
Great customer service from Bianka.
Everything was swiftly dealt with!
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Veronika,
Thank you for leaving a review and sharing your experience.
I am pleased to hear that Bianka provided such efficient service and ensured everything was handled promptly for you. Delivering a smooth and hassle-free booking process is something our team strives for, so it is lovely to know she met your expectations.
We appreciate your feedback and look forward to assisting you with your next spa break.
Kind regards,
Anthony - Quality Assurance
Lucia helped resolve my issue in very…
Lucia helped resolve my issue in very efficient way. So thank you for understanding and resolving with hotel directly. Only issue I had was that the original customer service number worked then said not open within opening times so had to scramble through websites to look for another number and then get transferred. Resolving issues via telephone helps significantly as email hadn’t been replied to yet understandably- so please keep the human factor
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Melissa,
Thank you for leaving your feedback and sharing details about your experience.
I'm pleased to hear that Lucia was able to resolve your issue efficiently by contacting the hotel directly on your behalf. Speaking with a team member over the phone often provides peace of mind, so I am glad she was able to deliver the direct support you needed.
Thank you also for highlighting the issue you encountered with our telephone line. Having clear, reliable phone access is very important, and I appreciate you bringing this delay to our attention so we can look into our routing options.
We value your comments and hope you have a relaxing time on your upcoming spa visit.
Kind regards,
Anthony - Quality Assurance
Impeccable customer service
I used Spa breaks to find an overnight stay, which unfortunately couldn’t be confirmed by the Spa. Rachel from SpaBreaks promptly emailed me to inform of the situation and vowed to help me find an alternative choice. Whilst I was unable to find something else, Rachel went above and beyond to help, was quick to respond, investigated suitable alternatives and provided the kind of service that’ll make me want to use SpaBreaks in the future! Thanks, Rachel, again for everything, I truly hope you get recognised for your outstanding customer service!!
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Rich,
Thank you for leaving us a review.
I'm sorry to hear that your initial choice could not be confirmed by the venue, but I am pleased to know that Rachel was able to step in and support you so promptly. Providing attentive, dedicated service is very important to us, so it is great to hear that she went above and beyond to explore alternatives for you.
I will make sure your kind words are passed on to Rachel directly, as I know she will appreciate the recognition. We hope to have the opportunity to welcome you on another spa break in the future.
Best regards,
Anthony - Quality Assurance
Super helpful and easy service
Charlotte was super helpful when I was experiencing issues online, and made the booking process so much easier! So glad I called up.
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Amy,
Thank you for leaving this feedback.
It's wonderful to hear that Charlotte was able to assist you when you encountered difficulties online. Our team aims to make the booking process as smooth as possible, so I am pleased that getting in touch directly helped resolve everything for you.
I will be sure to pass your kind words on to Charlotte. We appreciate your review and hope you have a relaxing time on your spa break.
Kind regards,
Anthony - Quality Assurance
Charlotte was a great help as when I…
Charlotte was a great help as when I went to book voucher obviously the hotel price had gone up. Charlotte went away to speak to hotel and resolved issue.
Thank you.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Gareth,
Thank you for leaving a review and sharing your experience with us.
I'm pleased to learn that Charlotte was able to assist you with a pricing issue. Our team always strives to liaise directly with venues to find the best possible solution for our guests, so it is lovely to know she managed to resolve this smoothly for you.
I will ensure your kind feedback is passed on to Charlotte directly. We appreciate your custom and hope you have a wonderful, relaxing time on your upcoming stay.
Warm regards,
Anthony - Quality Assurance
Drew has been particularly helpful with…
Drew has been particularly helpful with our arrangements. Very quick response and service. We’re so grateful for all his help.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Nicola,
Thank you for leaving us a review.
It's fantastic to hear that Drew was able to assist you so promptly and help get your arrangements organised. Our team strives to deliver fast, attentive service, so knowing that he provided such great support is wonderful.
I will ensure your kind feedback is shared with Drew directly. We truly appreciate your review and hope you have a relaxing time on your spa break.
Kind regards,
Anthony - Quality Assurance
Been using spabreaks.com for years
Been using spabreaks.com for years. So many years that I've got my own personal spabreaks.com advisor these days, I don't even need to do my own bookings, I just email the amazing Charlotte B and she does everything for me. Thanks Charlotte B!!!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sarah,
Thank you for sharing your review with us.
It's wonderful to hear that you have been using Spabreaks.com for so many years. Having long-standing customers like you means a great deal to our team, and I am glad that Charlotte has provided such consistent, reliable support over the years to take all the stress out of your bookings.
I will ensure your kind words are passed on to Charlotte directly, as I know she will be delighted to read them.
We truly appreciate your continued loyalty and look forward to helping you arrange your next spa getaway.
Best regards,
Anthony - Quality Assurance
Customer Service Review
Lucia was excellent. She dealt with my enquiry in a fast and effective manner. Got back to me via phone to confirm new details of my booking time as well as sending me an email confirmation. Thank you so much Lucia for you friendly, fast and efficient customer service.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Beverley,
Thank you for leaving this feedback.
It's wonderful to hear that Lucia provided such a friendly and efficient service. Providing clear, prompt updates both over the phone and via email is an important part of our process, so I am glad to know she made updating your booking time so straightforward.
I will ensure your kind words are passed on to her directly. We really appreciate your review and look forward to welcoming you on your spa break.
Warm regards,
Anthony - Quality Assurance
I had a wonderful experience with Spa…
I had a wonderful experience with Spa Breaks. Bianka was amazing at re-arranging the day when alterations had to be made to the original booking. I would highly recommend.
27. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Judy,
Thank you for sharing your review.
It's wonderful to hear that Bianka provided such amazing service when you needed to adjust your plans. Our team works hard to make itinerary changes as simple and stress-free as possible, so I am pleased she managed everything smoothly for you.
We really appreciate your recommendation and hope you have a fantastic time on your spa break.
Best wishes,
Anthony - Quality Assurance
Avoid Spa Breaks at all costs
Avoid Spa Breaks at all costs. They are a complete waste of time, add absolutely zero value to your booking, and use a middle-of-the-range selection of hotels that clearly do not prioritise customer service.
I booked what was supposed to be a premium 2-night package including four spa treatments at a Crowne Plaza. Instead of giving us any choice of times during our two-day stay, the venue slapped us with a ridiculous, unworkable slot that expected us to be in a treatment room the exact second check-in opened at 3:00 PM. Expecting people who work a 9-5 and have to travel to check in and immediately jump into a treatment without time to even arrive is completely obscene.
When I tried calling the hotel over 10 times to sort out this impossible scheduling, management completely ignored me, hid behind the excuse of being in "meetings," and an employee named Anita was incredibly rude and actually hung up the phone on me. Then I was told the staff member who clocked off at 3:00 PM on Friday wouldn’t even be available to talk until Monday morning after we checked out.
Both the hotel and the spa company tried to back me into a corner to accept this disgusting treatment from the start. We ultimately had to forfeit the spa entirely because of the hostile environment they created.
When I escalated this to Spa Breaks, they refused to take responsibility or provide a partial refund, hiding behind the fine print because of a missed email. They completely refuse to hold their suppliers accountable for hostile behavior. If you want a relaxing weekend, do not use Spa Breaks.
Go direct to the hotel instead where you actually have a say in your booking. Spa Breaks will take your money, leave you stranded when things go wrong, and treat you like a number. I will never use or recommend them again.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Rachel,
Thank you for taking the time to share your review.
I am very sorry to hear about your recent experience and fully appreciate how frustrating it must have been to encounter issues with your treatment schedule, particularly when traveling for a weekend away.
Our online booking process does clearly advise customers that "Treatments will be scheduled at any time during your visit."
I can confirm that an initial confirmation of your spa treatment times was emailed by the spa team at Crowne Plaza Marlow on the date of booking and a reminder was also emailed to you the day before travel.
The venue has advised that there was no response regarding the treatment times from either of these messages and when contact was made with the hotel there were no further treatment times available.
Treatment times are always allocated by the spa teams at our partner venues based on their best available treatment times at the time of booking and all treatment times allocated for your booking were after the standard room check time.
Where customers have specific time constraints or special requests we would always recommend contacting our Sales Team prior to booking who would be happy to contact the spa as part of the booking process to check available treatment times.
There had been no phone or email contact made directly with Spabreaks.com prior to the date of travel.
My colleagues in our Customer Relations Team have actioned your complaint and have corresponded with you directly.
Kind regards
The Spabreaks.com Feedback Team
All sorted!
Friendly, efficient . It’s good to have the assurance of a real person rather than just filling in a form and being unable to make choices.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Chrissie,
Thank you for leaving us a review.
It is fantastic to hear that you had such a pleasant experience and appreciated speaking directly to a member of our team. We know how important human contact is when tailor-making your options and finalizing choices, so I am pleased Drew was able to deliver that peace of mind for you.
We truly value your feedback and hope to assist you again with your next getaway.
Kind regards,
Anthony - Quality Assurance
Concise information and frequent…
Concise information and frequent contact. Great communication
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Miss Owen,
Thank you for taking the time to share your feedback.
I'm pleased to hear that you had a positive booking experience with us. Maintaining clear and consistent communication is a key priority for our team, so it is great to know this made a positive impression.
We appreciate your review and look forward to assisting you again in the future.
Warm regards,
Anthony - Quality Assurance
Due to unforeseen events I had to…
Due to unforeseen events I had to change my booking . I emailed them then realised I needed to speak in person
Bianka had all the information even though I didn’t have my booking reference on hand . Within minutes I had confirmation of the amendment made. Great service and a human answers not a chat bot
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Devinder,
Thank you for leaving us a review.
I am glad to hear that Bianka was able to assist you so quickly with amending your booking. It's great to know that speaking directly with our team made the process straightforward and provided you with immediate peace of mind.
We appreciate your feedback and hope you have a wonderful time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Drew, outstanding customer service
Drew made my birthday celebrations achievable by going above and beyond to help me to book a last minute spa reservation! It is not often that you get customer service like this, where the member of staff actually want to make your experience pleasurable from beginning to end. He was competent, clear and efficient in his communication. A very special thank you to you Drew, for saving the day! I hope your contribution to making customers happy, does not go unrecognised.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Phoenix,
Thank you for taking the time to post your review.
It's wonderful to hear that Drew was able to assist you with your last minute birthday reservation and make the process so seamless. We take great pride in providing efficient and attentive service, so I am delighted that he was able to help save the day for your celebrations.
I will be sure to pass your lovely comments on to Drew. We hope you had a fantastic birthday and a very relaxing stay.
Best wishes,
Anthony - Quality Assurance
Dreadful customer service
Dreadful customer service, dire communication and absolutely no willingness to resolve the issue. Avoid this company at all costs…..book direct! It would take too long to tell the whole story, but bottom line up front, I was ill the day before my spa treatment. Contacted the venue, who fobbed me off, then Spabreaks who said they’d change the booking to an alternate day. Absolutely no contact until I called again, then, left hanging on the phone for 30minutes, to then be told someone would contact the spa and ring back. No one did. Next thing is I get an email to say sorry you’ve lost your money, can’t do anything about it. Complained to customer service who were totally unhelpful and hid behind their terms and conditions which were nowhere to be seen on the voucher. Customer service? What a joke…totally useless. I wouldn’t touch this company with a barge pole, they are appalling.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Sir or Madam,
Thank you for bringing this to our attention.
I'm very sorry to hear about your recent illness and the frustration this situation has caused. I completely understand how disappointing it is to miss out on your break.
We strive to make our terms and conditions clear, but I regret that you felt let down by the communication and support you received. Our team always aims to advocate for our customers with the venue wherever possible, so I am sorry that we were unable to secure an alternative date on this occasion.
As a third party booking agency representing hundreds of spa venues across the UK, we must adhere strictly to each individual property's cancellation policies alongside our own terms. In this instance, the venue's strict cancellation policy meant we were unable to secure a date change at short notice. However, I regret that our service during this process caused you further distress, as we always aim to support our guests with clear communication and prompt updates.
I can confirm that our Customer Relations Team has reached out to respond to your complaint directly.
Kind regards
The Spabreaks.com Feedback Team
Great service and a very helpful team
Great service and a very helpful team. I was gifted a spa experience for two which had increased in price by the time I came to book. The spabreaks team were very friendly and helpful and sorted the booking for me at no extra cost. An added bonus was being able to sort everything on WhatsApp which was very convenient for me.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Ruby,
Thank you for taking the time to share your feedback.
I'm pleased to hear that our team was able to assist you with your gift experience and honour the original arrangement at no additional cost. It is also great to know that using WhatsApp provided a convenient way for you to organise everything smoothly and that Jess was friendly and helpful.
We appreciate your review and hope you have a fantastic time on your spa break.
Kind regards,
Anthony - Quality Assurance
I had a issue with the booking as I had…
I had a issue with the booking as I had several gift vouchers (group booking), Sophie sorted it out in no time, very helpful.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Rozalia,
Thank you for leaving a review.
I'm glad to hear that Sophie was able to assist you with organising redeeming your gift vouchers and resolving the booking quickly. Handling multiple vouchers for a group booking can sometimes be tricky, so it is great to know she made the process smooth for you.
We appreciate your feedback and hope you and your group have a wonderful time on your spa break.
Kind regards,
Anthony - Quality Assurance
Poor experience
It has been a poor experience this time around and I would caution anyone to check what they are buying before purchasing a ‘gift experience’. I have used the site before to buy and book experiences without issue but this time my daughter bought me a gift voucher for my birthday which turned out wasn’t valid [for the amount paid] for 4 out of 7 days of the week. There was some back and forth over how to book this initially, but I eventually got as far as submitting my voucher details only to discover I was expected to pay another £25+ for the date I wanted [weekend].
Following my original review on here, Spabreaks made contact with me and explained there was a difference in pricing between weekdays and weekends, and this will be different depending on the location the booking is for. When I explained that my daughter would not have booked/paid for this experience knowing it was only available to use on weekdays, staff couldn’t confirm or deny if this would have been clear at checkout.
I’ll be fair, Spabreaks offered to pay 50% of the additional charge for the booking I wanted, which I accepted but my warning still stands, when purchasing a gift voucher double-check what this covers. I still have some doubts due to the differing information I was given by Spabreaks via WhatsApp, which was that the price had simply gone up from when my daughter purchased the voucher less than two weeks ago. Whilst, Spabreaks have made some effort to resolve the situation they still compare unfavourably with other sites who make the T&C’s crystal clear.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Jenny,
Thank you for sharing your feedback.
I am sorry to hear about your experience and understand your disappointment regarding the voucher pricing. Although venue pricing may occasionally be subject to fluctuations, in most cases the purchase price of a voucher will cover the full cost of the intended spa experience so I completely appreciate how frustrating it must be to find an price increase so soon after receiving your gift.
I would welcome the opportunity to look into this for you to see how we can assist further and hence have reached out via Trustpilot to request further information.
Kind regards
The Spabreaks.com Feedback Team
Dette er Trustpilot
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