My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
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Se, hvad kunderne siger
I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
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Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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Customer service at Spabreaks
I spoke to Charlotte Bownes from customer service and she couldn't do enough to help me reserve spa places for my daughter and I. She was very friendly and had a really nice manner.
It is my first time using Spabreaks and I will definitely be going through them again.
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Jo,
Thank you for leaving a review and sharing your experience.
I am delighted to hear that Charlotte provided such friendly and accommodating support while helping arrange a spa break for you and your daughter. Providing approachable and efficient service is central to how we work, so it is wonderful to know she made your first experience with Spabreaks.com so positive.
I will ensure your kind words are passed along to Charlotte directly. We appreciate your custom and look forward to assisting you again in the future.
Warm regards,
Anthony - Quality Assurance
AVOID! After 10 years of using spa breaks…
After 10 years of using spa breaks direct I can honestly say I will never ever ever use this service again. Rude customer service rep. Refused a refund even though the spa we had booked couldn't accommodate us. Asked to speak to a manager and left on hold for ages and then told she would call me back as she was unavailable. I decided to ring the venue direct and had all the answers in 6 mins that they were claiming was taking 4 hours for them to get from the venue. After my third phonecall to spa breaks finally got through to a great rep (more the standard I’m used to from this brand) and she issued a refund in about 10 mins. No idea why my first rep couldent have been so accomadating.
I understand the process of these third party agents as I’ve booked with them 3 times this year already. And get there’s somtimes some issues and back and forth but it’s never been this stressfull and I’ve never had such a rude, unhelpful representative from spa breaks.
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Customer,
Thank you for bringing your feedback to our attention.
Thank you for taking my call earlier and I hope that my sincere apologies and the offer we discussed will go some way to rebuilding your faith in our services.
I'm truly sorry to hear about your experience and the deep frustration caused while trying to resolve your booking issue. As a valued customer who has trusted us for over ten years, this is nowhere near the standard of care, support, or empathy you should ever expect from our team.
I'm relieved that a member of our team was eventually able to step in and process your refund quickly, but I fully understand that this does not undo the stress, long hold times, and unhelpful communication you encountered beforehand. We hold our customer service to a high standard, and I have personally reviewed the call logs and details of your earlier interactions to ensure this behaviour is thoroughly addressed internally.
Thank you for your long-standing loyalty and for sharing your honest feedback so we can take immediate action to address where we let you down.
Kind regards,
The Spabreaks.com Feedback Team
A rip off
A rip off asked to cancel 2 days after booking and no customer standards refused!
Legally consumer rights allow 28 days to cancel NOT WITH SPA BREAKS.
WOULD NEVER USE OR RECOMMEND AND WE GO IN REGULAR SPAR DAYS!
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Fiona,
Thank you for bringing your feedback to our attention.
I am sorry to hear about your disappointment regarding the cancellation request and the policy terms for your booking.
Please note that statutory consumer rights regarding standard cooling-off periods do not automatically apply to leisure activities or dated event bookings, as our packages secure specific time slots and venue capacity. The cancellation terms agreed upon during the booking process govern these reservations and dictate when a cancellation or refund can be processed.
The 28-day cooling-off period does not apply to travel bookings with fixed dates.
That said, we always aim to support our guests where possible and my colleagues in our Customer Services have already responded to your complaint.
Kind regards
The Spabreaks.com Feedback Team
Sinead Myler
Sinead Myler, was excellent.
Had, owing to cancer diagnosis and treatment, a gift voucher which has expired at the start of September.
Sinead Myler took all the details and extended the voucher for two months.
Without her assistance,we would have lost £100
Well done and thank you again Sinead Myler
Mr Watson
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Steven,
Thank you for leaving a review and sharing your experience with us.
I am delighted to hear that Sinead provided such compassionate and efficient service during what must be a challenging time.
Extending your expired voucher so that you could still enjoy your £100 value is exactly the kind of thoughtful care we aim to offer.
I will ensure your kind words and gratitude are passed on to Sinead directly. We appreciate your feedback and hope you have a wonderfully relaxing spa break.
Kind regards,
Anthony - Quality Assurance
Not worth your money
The massage was great but don't waste your money in any of the rest that is offered. I bought a package that included 3 hours use of the thermal suite facilities but these are not worth it. It's far too oversubscribed and the facilities themselves are small and claustrophobic in the basement of the building. I went on a quiet Thursday and the pool, the jacuzzi and the steam room were packed. You're looking for a relaxed experience? Go elsewhere. I had done another one with a different company a couple of years before and they made sure that the facilities were capped to 4/5 people - that was a truly relaxing experience. I paid extra for this package with SpaBreaks for a real break and ended up stressed and getting out of there in under 10 minutes. I was shocked by what was offered for the price, so wouldn't recommend, apart from the massage.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Ana,
Thank you for providing your feedback. We always welcome input from our customers.
I was sorry to hear that your visit to The Rena St Pauls Hotel was not as relaxing and enjoyable as we would have hoped. It was disappointing to hear that you experienced several issues.
Please be assured that our Feedback Team reads and assesses every response. Our Product Team regularly monitors all reviews and shares them with the venues where appropriate to continuously improve customer experience and service quality.
We do have a formal complaints process which my colleagues would be happy to assist you with.
Spabreaks.com operates as a third party booking agency partnering with over 550 UK based venues. However, overall capacity and scheduling at each location are managed directly by the venues themselves and remain outside our direct control.
Kind regards,
The Spabreaks.com Feedback Team
Drew at Spa Breaks was so helpful in…
Drew at Spa Breaks was so helpful in helping me organise my stay at Dunkeld House Hotel. He made the whole process much easier, and I really appreciated his friendly service and support. Thank you, Drew!
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Katie,
Thank you for leaving a review and sharing your feedback.
I am pleased to hear that Drew provided such helpful and supportive service while assisting you with your booking at Dunkeld House Hotel. Making the organisation process seamless and straightforward for our guests is always our top priority, so it is wonderful to know he made a positive difference.
I will ensure your kind comments are passed along to Drew directly. We appreciate your feedback and hope you have a thoroughly enjoyable and relaxing stay.
Kind regards,
Anthony - Quality Assurance
Booking process.
I haven’t been on the break as yet, but I just did my booking on the online chat with Charlotte who was extremely helpful in booking my spa break. Very pleased with the service so far, thank you Charlotte!
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Mrs Gillespie,
Thank you for leaving a review and sharing your experience.
I am pleased to hear that Charlotte was so helpful during your online chat session and made the booking process straightforward for you. Ensuring our customers feel supported from the very start is a top priority for us.
I will pass your kind words along to Charlotte directly. We appreciate your feedback and hope you have a relaxing, enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I was looking to book a spa day for my…
I was looking to book a spa day for my daughter’s birthday. Drew gave me great advice and a superb recommendation.
Great level of service and knowledge to insure I got the best package. Would not hesitate to use in the future.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Andy,
Thank you for leaving a review and sharing your experience.
I am pleased to hear that Drew provided such helpful guidance and a superb recommendation for your daughter's birthday spa day.
Tailoring advice to ensure our guests secure the best possible package is always our top priority, so it is wonderful to know her product knowledge made such a positive difference.
I will make sure your kind comments are passed along to Drew directly. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Anthony - Quality Assurance
When it came to my package deal
When it came to my package deal , the hotel was less inclined to email or respond back to my concerns but spa break personal were very helpful and done all the hassling with the hotel , which saved me the aggravation and solved the problem.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Tracey,
Thank you for taking the time to post a review.
It is wonderful to hear that Lucia was able to step in and liaise with the hotel on your behalf. Coordinating directly with venues to handle any concerns or queries is a core part of the service we aim to deliver, so I am pleased we could spare you the hassle and get everything sorted efficiently.
We really appreciate your feedback and hope you have a pleasant, restful spa experience.
Best regards,
Anthony - Quality Assurance
Friendly and efficient
I unfortunately had to make a change to a booked spa day due to ill health and Lucia was really helpful with this. It was good to speak to a friendly and knowledgeable person who could efficiently resolve my problem. Thank you!
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Andrea,
Thank you for leaving a review and sharing your experience.
I am glad to hear that Lucia was so helpful when you needed to adjust your spa day due to ill health. Reaching a friendly and knowledgeable team member who can sort things out quickly makes all the difference when plans have to change unexpectedly.
I will make sure your kind words are passed along to Lucia. We appreciate your feedback and hope you feel much better soon.
Warm regards,
Anthony - Quality Assurance
Had a really good experience booking…
Had a really good experience booking with spabreaks, they were super helpful and quick to ask the hotel some questions before I proceeded with booking. Highly recommend!
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Emma,
Thank you for taking the time to share your review with us.
I am delighted to hear that you had such a positive experience booking your getaway with Spabreaks.com. Ensuring our team provides quick, clear answers to any questions you have prior to confirming your reservation is always a key priority, so it is wonderful to know Sophie was so helpful.
We truly appreciate your recommendation and look forward to assisting you again with your next spa break.
Kind regards,
Anthony - Quality Assurance
Jessica was amazing and super helpful!
Jessica was amazing and super helpful!
Answered all my questions quickly will definitely be using spa breaks again!
Looking forward to my stay this weekend!!
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Soniiah,
Thank you for leaving a review and sharing your experience with us.
I am delighted to hear that Jessica provided such prompt and supportive service when answering your questions. Making the booking process clear and straightforward is always our aim, so it is lovely to know she made a positive impression.
I will ensure your kind feedback is passed on to Jessica directly. We hope you have a wonderfully relaxing stay this weekend.
Warm regards,
Anthony - Quality Assurance
Spa break weekend
Charlotte at spabreaks was very friendly and helpful and made my booking experience stress free.
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Tracey,
Thank you for leaving a review and sharing your feedback with us.
I am delighted to hear that Charlotte provided such friendly and helpful support, ensuring your booking process was simple and stress-free. Delivering clear and supportive customer service is always our top priority, so it is wonderful to know she made a positive impression.
I will pass on your kind words to Charlotte directly. We appreciate your review and look forward to helping you arrange your next booking.
Best regards,
Anthony - Quality Assurance
Good and helpful
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Tawhid,
Thank you for sharing your review with us.
I am glad to hear that you found Jess's service helpful and straightforward to use. Ensuring our customers have a smooth and efficient experience when organising their bookings is always our top priority.
We truly appreciate your feedback and look forward to assisting you with your next spa break.
Kind regards,
Anthony - Quality Assurance
Extremely disappointing customer service – cancelled/changed 4 days before
I’m extremely disappointed with my experience with SpaBreaks.com.
Just four days before I was due to attend my booked spa break, I received an email informing me there had been a “venue availability error” and that my original booking could no longer go ahead. The email stated I had a “dedicated agent assisting me”, which initially gave me some reassurance that they would take ownership of resolving an error that was entirely on their side.
Unfortunately, that wasn’t the case. My reply was answered by a different member of staff, and I agreed to consider an alternative spa despite the package not being as good as the one I had originally booked and the included treatment options not being particularly suitable.
I was initially told that they were happy to waive the additional cost of the alternative. Then, literally five minutes later, I received another email saying this had been a mistake and that I would actually need to pay an additional £42.72.
To make matters worse, I checked the exact alternative break on their own website using the UNiDAYS discount available to me, and their proposed price effectively amounted to a gesture of only around £9 off the current selling price.
So after SpaBreaks.com made the original availability error, contacted me only four days before the booking, couldn’t provide the spa/package I had actually chosen, offered an inferior alternative, told me the additional charge would be waived and then retracted that offer five minutes later, their compensation for the whole inconvenience was effectively £9.
I ultimately requested a full refund and will book elsewhere when I actually receive my refund.
Mistakes happen, and I would have been completely understanding had this been handled well. It was the way the situation was dealt with afterwards that was so disappointing. For a booking that was supposed to be an enjoyable birthday treat, the whole experience instead became unnecessarily stressful and left me with very little confidence in the company.
I certainly won’t be using SpaBreaks.com again.
Edit as of the 7th of October I’ve had multiple emails this morning one stating “not long to go your relaxation awaits” how ironic! And another with an outstanding payment reminder in bold and red for the alternative spa yet strangely no action on my refund!!!!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Ashleigh,
Thank you for bringing this to our attention and sharing the details of your experience.
I'm deeply sorry to hear about the distress and frustration caused by the cancellation of your birthday booking, as well as the miscommunication surrounding alternative options and additional costs. A birthday trip should be an enjoyable and stress-free occasion, and I completely understand how disappointing it must have been to deal with these conflicting messages and delays so close to your date.
I also appreciate you bringing the automated emails and payment reminders to our attention. Receiving these messages while waiting for a resolution to be finalised is regrettable, and I sincerely apologise for the added frustration this has caused.
A member of our Sales Team has reached out and an alternative booking has now been completed and we hope you have a most enjoyable visit to Rudding Park.
Sincere apologies again for any disappointment or inconvenience caused.
Kind regards,
The Spabreaks.com Feedback Team
Great customer service and easy to make…
Great customer service and easy to make a booking.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Good afternoon Louis,
Thank you for leaving us a review.
I am delighted to hear that you experienced great customer service and found the booking process easy to navigate. Making the arrangement of your getaway as smooth and straightforward as possible is always our top priority, so it is wonderful to know we met your expectations.
We appreciate your feedback and look forward to helping you arrange your next spa break.
Kind regards,
Anthony - Quality Assurance
Sophie was fantastic!
Sophie was fantastic. She took time to understand our needs and then promptly completed our booking. When our first choice wasn’t available, she offered other options. Thank you very much.
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Lyn,
Thank you for leaving us a review.
I am delighted to hear that Sophie provided such fantastic service when organising your booking. Taking the time to understand your specific needs and offering suitable alternative options when your first choice was unavailable is exactly the level of care we aim to deliver.
I will ensure your kind comments are passed on to Sophie directly. We truly appreciate your feedback and hope you have a wonderful time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Thank you Amy
I was very disappointed at first as spabreak cancelled my booking due to a system error, I was tempted to give negative feedback till a member of staff went that EXTRA MILE to make the day possible.
THANK YOU VERY MUCH AMY FOR MAKING THE DAY POSSIBLE AND GIVING US THE OPPORTUNITY TO EXPERIENCE AN EXCELLENT SPA BREAK AND GOING THAT EXTRA MILE .
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Aklas,
Thank you for leaving us a review and sharing your experience.
I am sorry to hear that you experienced initial disappointment following a system error with your booking, but I'm glad to know that Amy was able to step in and turn things around for you. Providing attentive service and ensuring our guests still get to enjoy their break is very important to us, so it is wonderful that she went the extra mile to get everything resolved.
I will make sure your kind feedback is passed on to Amy directly. We really appreciate your custom and hope you have a fantastic time on your spa break.
Warm regards,
Anthony - Quality Assurance
Drew has been amazing in helping me…
Drew has been amazing in helping me book a spa weekend for a group of 15. She provided me with different options to consider to ensure that everyone’s needs were met. Very patient and considerate 10/10 service.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear C Greene,
Thank you for leaving a review and sharing your experience with us.
I am delighted to hear that Drew provided such exceptional support while organising a spa weekend for your group of 15. Planning for a large group requires a great deal of patience and attention to detail, so it is wonderful to know she offered tailored options to ensure everyone was catered for seamlessly.
I will make sure your kind feedback and 10/10 rating are passed on to Drew directly. We truly appreciate your custom and hope you and your group have a fantastic time on your spa break.
Kind regards,
Anthony - Quality Assurance
Had such a great experience booking our…
Had such a great experience booking our spa break with Jessica! I was organising everything for a group of 6 and she was so helpful throughout, answered all my questions and made the whole process really easy. She also made sure my £75 voucher was applied and helped arrange all of our treatments together. Really appreciated all her help and how easy she made everything for me.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Cassie,
Thank you for sharing your review with us.
I am delighted to hear that Jessica provided such excellent support when organising a spa break for your group of 6. Coordinating arrangements for a larger group, ensuring vouchers are correctly applied, and synchronising treatments can be complex, so it is great to know she made everything so simple and seamless for you.
I will ensure your kind feedback is passed on to Jessica directly. We really appreciate your review and hope you all have a wonderful time on your getaway.
Kind regards,
Anthony - Quality Assurance
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