My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
Virksomheden har svaret
Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Sådan bruger denne virksomhed Trustpilot
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Great and very efficient service…
Great and very efficient service provided via WhatsApp! Thank you Ellesse
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Ilshad,
Thank you for taking the time to post your review.
It is wonderful to hear that Ellesse provided you with such prompt and effective assistance via WhatsApp. We always aim to make getting support as easy and convenient as possible for our guests.
I will be sure to pass along your kind words to Ellesse.
We look forward to helping you organise your next spa getaway when you are ready to book again.
Kind regards,
Anthony - Quality Assurance
Sophie at Spa Breaks was absolutely…
Sophie at Spa Breaks was absolutely fantastic. My booking was very last minute but she ensured all went smoothly on the day.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Gail,
Thank you for taking the time to share your review.
It's wonderful to hear that Sophie was able to support you so well with your last-minute booking and ensure everything ran smoothly for your visit. We always strive to deliver prompt and reliable service, so I will be sure to pass along your kind feedback to Sophie.
We look forward to helping you organise your next spa break.
Warm regards,
Anthony - Quality Assurance
Great service.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Thierry,
Thank you for taking the time to post your review.
I'm delighted to hear that you experienced great service with us. We always aim to keep the process straightforward and helpful, so it's wonderful to receive your positive feedback.
We look forward to assisting you with your next spa getaway when you are ready to book.
Kind regards,
Anthony - Quality Assurance
Lucia was amazing
Lucia was amazing! I explained to her why I couldn’t make it to the spa due to family reasons and she was helpful in sorting the booking out for me, she was patient and so helpful! Credit to the company
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Ambika,
Thank you for leaving a review and sharing your feedback.
It's wonderful to hear that Lucia was so patient and helpful when you needed to adjust your booking due to family reasons.
We know that personal situations can make managing travel plans stressful, so it is great to know that she was able to take care of everything for you so smoothly.
I will make sure your kind words are passed along to Lucia.
We look forward to helping you organise your spa break when you are ready to visit.
Best wishes,
Anthony - Quality Assurance
Have found this company very…helpful and efficient
Have found this company very professional and helpful to deal with. The original booking was handled well and when, unfortunately due to a medical issue, we had to postpone our visit, Lucia was so helpful and pleasant to deal with. I would definitely use this company again to book a spa break. They have a good choice of locations and obviously good relationships with the venues and having them handle all the bookings was great. Thank you.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Christine,
Thank you for taking the time to share your feedback.
I'm sorry to hear that a medical issue meant you had to postpone your visit, but I'm glad to know that Lucia was so pleasant and helpful in arranging the changes for you.
We work closely with all of our partner venues to ensure booking adjustments are handled as smoothly as possible, so it's great to hear that this made a positive difference to your experience. I will make sure your kind comments are passed along to Lucia.
We look forward to helping you organise your next spa getaway whenever you are ready to book again.
Kind regards,
Anthony - Quality Assurance
We had a wonderful spa experience…
We had a wonderful spa experience booked for a birthday celebration. However due to extreme weather our flights home were cancelled. Natalie E, worked so hard to work with the venue to get us booked in for an alternative day.
All I can say is, after what has been a very stressful week. Natalie at Spabreaks has managed to get our spa booked in very last minute. We are absolutely thrilled and I would not hesitate to book via Spabreaks again. They really do go above and beyond to make your experience one to remember for all the right reasons.
Natalie, once again thank you SO much. You have three very happy ladies who are sure to get booked in again asap!
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Ashleigh,
Thank you for taking the time to share your feedback with us.
I'm sorry to hear about the travel disruption caused by the severe weather, but I'm delighted that Natalie was able to work with the venue to secure alternative dates for your birthday celebration.
We always strive to make things as effortless as possible when unexpected situations arise, so it's wonderful to know that Natalie was able to take the stress out of your week and arrange everything at short notice. I will be sure to pass along your lovely comments and gratitude to Natalie.
We look forward to helping you and your group plan your next spa getaway when you are ready to book again.
Warm regards,
Anthony - Quality Assurance
Excellent help and consideration
Rang to make a last minute date amendment on booking due to medical emergency. Bianka was excellent help getting the changes made, although technically the period to make adjustments had expired.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Joe,
Thank you for leaving feedback about your experience.
I'm sorry to hear about the medical emergency, but I'm glad Bianka was able to assist you with making the necessary date amendments to your booking.
I will pass your compliments along to Bianka for going the extra mile to support you.
We look forward to welcoming you on your spa break soon.
Best regards,
Anthony - Quality Assurance
Part cancellation of booking
Unfortunately, one of my friends had to cancel her part of the booking due to unforeseen circumstances. This was dealt with quickly and respectfully. Thank you and a credit was issued for her
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sharon,
Thank you for taking the time to post your review.
I'm sorry to hear that your friend had to cancel her part of the reservation due to unexpected circumstances, but I'm glad to know Rachel was able to handle the matter swiftly and with care.
Providing prompt, considerate support during unforeseen events is very important to us, so it is great to hear that the credit note was issued smoothly.
We look forward to helping you or your friend arrange a future spa break when the time is right.
Warm regards,
Anthony - Quality Assurance
Booked a spa
Booked a spa, which I have not been on yet. I had a code which for some reason did not initially go through when I booked. I called up immediately to ask if I could try again and was told it would not have worked with the spa I had booked. After checking myself I found the code worked and my discount was eligible. I rang back and spoke with Bianka Radics. She kindly helped and took the valid code and issued the refund that will take 7 days. Her kind and swift solution saved me money. Her customer service was really good. Knocked a star off for the initial call with a colleague that may need more training.
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear J Choudhury,
Thank you for leaving a review and sharing your experience with us.
I'm pleased to hear that Bianka was able to assist you swiftly by applying your valid discount code and arranging the refund. I will ensure your feedback is passed along to Bianka and her team leader.
I am sorry to hear about the initial call you had prior to speaking with Bianka. We aim for all of our advisors to provide accurate and knowledgeable guidance, so I will ensure your feedback regarding that first call is passed to our training team for review.
We hope you have a wonderful and relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Quick to answer and help in any way and…
Quick to answer and help in any way and was very friendly and knowledgeable took the stress out of booking and contacting venue
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Jane,
Thank you for leaving such positive feedback.
It's great to hear that Lucia was able to support you so quickly and make the booking process hassle-free. We always strive to deliver friendly, knowledgeable advice to make arranging your stay as seamless as possible.
We look forward to helping you plan your next spa break.
Kind regards,
Anthony - Quality Assurance
Besvarelse fra Spabreaks.com
Dear Zara,
Thank you for sharing your experience with us.
I am pleased to hear that you found Drew's service efficient and helpful. We always aim to provide prompt support to make the booking process as smooth as possible for our customers.
We look forward to helping you organise your next spa getaway.
Best regards,
Anthony - Quality Assurance
Absolutely awful company to deal with.
Absolutely awful company to deal with.
Their terms around gift vouchers are opaque, it is hard to actually apply the voucher to a booking, and the customer support is not help.
Vouchers also expire in 12months with no reminder that this is going to happen.
I do NOT recommend ever dealing with them. Book directly with a spa and it's a better rate with better service.
Terrible. Avoid avoid avoid
18. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Josh,
Thank you for bringing your concerns to our attention.
I am sorry to hear about your frustration regarding our gift voucher terms and the difficulty you encountered when attempting to apply your voucher.
I also note your comments regarding voucher expiry timelines and customer support. The voucher redemption process is usually straightforward and we apologise that we were unable to assist when you encountered difficulties.
Our gift vouchers carry a standard 12-month validity period from the date of purchase, as set out in our terms and conditions. Automated expiry reminders are not currently part of our system setup as the vast majority of gift vouchers are purchased as gifts and usually lack an associated email address or phone number for the recipient, making direct contact impossible.
However, we always aim to ensure our booking terms and redeem options remain clear and straightforward to navigate.
We appreciate you taking the time to outline your experience, as customer feedback plays an important role in how we evaluate our processes and support channels.
Kind regards,
The Spabreaks.com Feedback Team
I had a problem with my booking that…
I had a problem with my booking that should have happened today. Unfortunately due to an unexpected medical emergency we were unable to attend.
Bianka issued me with a credit note to be able to rebook. I’m yet to book but do not anticipate any problems. I would highly recommend spabreaks.com 😊
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sam,
Thank you for taking the time to share your feedback. I am sorry to hear about your medical emergency and hope everything is ok now.
It's wonderful to hear that Bianka was able to assist you smoothly by issuing a credit note so you can reschedule your spa visit. We always aim to make these situations as stress-free as possible, and I will be sure to pass along your kind words to Bianka.
When you are ready to rebook, please feel free to reach out to us and we will be delighted to help you organise your stay.
Warm regards,
Anthony - Quality Assurance
Bianka was amazing
Bianka was absolutely brilliant with helping me resolve an urgent booking issue. She remained calm and professional and swiftly found a solution which saved me plenty of time and hassle. I can't thank her enough for her amazing support.
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear A K,
Thank you for leaving a review and sharing your experience.
I'm pleased to hear that Bianka provided such calm, professional assistance when you encountered an urgent booking issue.
Resolving unexpected situations swiftly and minimising hassle for our guests is always a top priority for us, so it is wonderful to know she found a prompt solution for you.
I will ensure your kind words are passed on to Bianka directly. We look forward to helping you organise your next spa break.
Kind regards,
Anthony - Quality Assurance
The gift that doesn't keep giving
I found a deal online and a 10% discount code, which would have saved me a considerable amount. I then got a gift card to cover the remaining balance as a treat.
However, I was told that I couldn’t use the gift card to pay the difference and that I had to pay using cash or a debit/credit card instead. As a result, I lost out on a £43 discount simply because gift card credit isn’t treated the same as other payment methods.
I tried to raise a complaint, but the response was essentially that nothing could be done. I was left feeling completely let down, with no satisfactory resolution and no option to get a refund on the gift card.
The whole experience has been extremely disappointing. I wouldn’t use this company again, and I certainly wouldn’t recommend buying a gift card for someone else, as you risk being left out of pocket with very little support if something goes wrong.
A frustrating experience that has left me feeling undervalued as a customer.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Louis,
Thank you for bringing your concerns to our attention and taking the time to outline your experience.
I'm sorry to hear about your frustration regarding the payment methods and discount code application for your booking.
As advised by email today, your complaint has been passed to our Customer Services Team for review and they will contact you directly once they have assessed the circumstances.
Kind regards
The Spabreaks.com Feedback Team
Booking process
We haven’t been on our Spa Day as yet, but I just did our booking on WhatsApp with Annie(?)who was extremely helpful. She answered my numerous questions promptly. Very pleased with the service so far, thank you Annie.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Brenda,
Thank you for leaving a review and sharing your experience.
I'm pleased to hear that Annie provided such clear and supportive assistance via WhatsApp, answering your questions promptly to ensure a smooth booking process. Ensuring our guests feel well looked after from the very start is a top priority for us.
I will make sure your kind words are passed on to Annie directly. We appreciate your feedback and hope you have a wonderful, relaxing time on your upcoming spa day.
Warm regards,
Anthony - Quality Assurance
I had some problems with the date of my…
I had some problems with the date of my booking, I needed to change it and Rachel from their customer experience team was so helpful and took all the stress out of the matter, great friendly service.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Keiron,
Thank you for leaving a review and sharing your experience with us.
I'm glad to hear that Rachel was able to step in and assist you when you needed to amend your reservation dates.
Removing the stress from date adjustments and ensuring a smooth process is exactly the level of support we strive to deliver.
I will ensure your kind feedback is passed on to Rachel directly. We appreciate your review and hope you have a wonderful time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Received exceptional customer service…
Received exceptional customer service right from the beginning. Booked a room for three people which they later said isn’t available and upgraded us to a suite. Last minute, one of the sisters had to drop out from the booking due to unforeseen circumstances, Darcie was extremely helpful and assisted us with partial refund. Would definitely recommend!
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Mrs Suddle,
Thank you for leaving a review and sharing your experience with us.
I'm delighted to hear that you received exceptional support from the start, and that Darcie was able to assist you smoothly with the partial refund when your plans changed at short notice.
Ensuring our guests feel valued and supported through any adjustments is something we take great pride in.
I will ensure your kind comments are passed along to Darcie directly. We truly appreciate your recommendation and look forward to welcoming you back for another spa break in the future.
Kind regards,
Anthony - Quality Assurance
We had to amend our booking due to an…
We had to amend our booking due to an unforeseen emergency at last minute.
I called the helpline and spoke with Bianka, who was very understanding and was very quick to contact the venue for us and get the booking changed.
Overall a great and positive experience.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Jake,
Thank you for leaving a review and sharing your experience with us.
I am glad to hear that Bianka was able to assist you so efficiently when you needed to adjust your booking at short notice.
Dealing with unexpected emergencies can be stressful, so it is wonderful to know she stepped in quickly to liaise with the hotel and ensure everything was resolved smoothly for you.
I will make sure your kind feedback is passed on to Bianka directly. We appreciate your review and hope you have a pleasant and relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Booked in a treatment for 2 days time…
Booked in a treatment for 2 days time online. After 24 hours I hadn't heard about what time the session would be at. I called up and spoke to Bianka. She owned the issue and went to find out what had happened. She got back to me very quickly to let me know there was an issue and no booking had been made and offered me alternative solutions. Whilst it was very frustrating that my original booking hadn't been successful and we needed to change plans last minute, we still got a a treatment on the same day thanks to Bianka owning the problem. A credit to customer service.
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Joe,
Thank you for leaving a review and sharing your experience with us.
I am sorry to hear about the frustration caused when your initial online booking did not go through as expected, especially so close to your planned date. However, I am delighted to know that Bianka took full ownership of the situation, kept you informed, and managed to secure alternative arrangements on the same day.
Ensuring our guests are supported when unforeseen issues arise is a key priority for us, and I will make sure your kind words are passed along to Bianka directly.
We appreciate your patience and hope you enjoyed your treatment.
Kind regards,
Anthony - Quality Assurance
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