My spa break had been discontinued from a certain hotel that we had booked it for, Jessica from speaks was amazing, Emailed the hotel and sorted everything out made the whole situation a breeze!! than... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was looking to book a Hen spa weekend and I came across an advert for spa breaks which gave me an offer that beat the hotel’s own rate. Jessica was so helpful in answering all of my questions very q... Se mere
Virksomheden har svaret
Lucia Marinacci was amazing when I called on a Monday to change a spa booking to literally the next day. She went above and beyond with helping get me get it for the next day. I know we all hate Monda... Se mere
Virksomheden har svaret
Do not use. HIGHLY DISAPPOINTED Purchased a spa package as a GIFT. When the person attempted to book, they were told they had to pay an additional fee - because the price had changed since the pac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktoplysninger
4,3
Fremragende
21 t anmeldelser
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Bianka feedback
I just wanted to take a moment to express my sincere thanks for the amazing service one of your colleagues Bianka provided.
After a hotel let us down and caused so much last minute disruption she stepped in and went above and beyond to find us an alternative spa break. Her prompt response in resolving the situation, along with keeping me updated and informed throughout the entire process, was greatly appreciated.
We are absolutely over the moon with our new venue and couldn’t be happier with the outcome.
It’s not often you come across someone who takes such ownership, shows genuine care and makes what could have been a very stressful experience so much easier.
She is a real credit to the company and an absolute asset to the team. Her customer service has been exceptional, and I hope Bianka’s efforts and dedication are recognised.
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Katie,
Thank you for taking the time to share your feedback on Trustpilot.
It's wonderful to read such high praise for Bianka, especially given the stressful circumstances surrounding the cancellation by your original hotel.
Having plans disrupted at the last minute can be very unsettling, so I am pleased to hear that Bianka took full ownership of the situation, kept you informed at every step, and secured an alternative venue that you are delighted with.
Providing proactive, caring, and dependable support during challenging moments is exactly what we aim for, and your kind comments reflect the dedication she brings to our guests. I shall ensure your praise is formally shared with Bianka and her team leader so that her hard work is properly recognised.
We hope you have an exceptional and relaxing stay at your new venue.
Kind regards,
Anthony - Quality Assurance
Do NOT USE
Do NOT USE - Booked through the website a spa package for my wife and checked availability and paid. Had an email to say that the date now cannot be done due to incorrect availability. Offered a refund or a downgrade to no spa just hotel and basic room , would NEVER use this company again , apparently partial refund on its way , if not I’ll will contact my credit card company and do a chargeback . Poor , no offer to thrown in a free room upgrade or any compliments. I will book direct in future, check the reviews people they take your money and then react.
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear James,
Thank you for bringing your experience to our attention on Trustpilot.
I'm very sorry to learn that your booking could not be honoured due to an availability issue with the venue after payment was taken.
I appreciate how frustrating it is to arrange a spa package for your wife, only to find the requested date cannot go ahead and the alternatives offered did not meet your expectations.
When live venue schedules change unexpectedly, our team seeks to provide options promptly, including researching and making alternative arrangements or processing a refund.
It is disappointing to hear that this situation left you feeling dissatisfied with the resolution offered, and I regret the inconvenience and stress caused regarding the return of your funds.
I can confirm that a partial refund has been processed.
Apologies again for any disappointment or inconvenience caused.
Kind regards,
The Spabreaks.com Feedback team
Spa breaks gift voucher booking mishap resolved
I received a spa breaks gift voucher and used it to book a spa day at my local spa. Unfortunately when my booking confirmation arrived I realised the incorrect date had been booked. I called customer services and spoke to Lucia Marinacci who was very understanding and immediately investigated and amended my booking to the date I had intended to book. What a relief! Thank you Lucia.
2. november 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Sophie,
Thank you for taking the time to leave your feedback with us on Trustpilot.
I'm pleased to hear that Lucia was able to assist you so quickly and resolve the date discrepancy on your reservation without delay. Booking errors can be worrying to discover, so it is reassuring to know that Lucia handled the matter with understanding and efficiency to secure your intended visit.
I will ensure your compliments are passed along to Lucia.
We hope you have a relaxing and enjoyable spa day.
Kind regards,
Anthony - Quality Assurance
Besvarelse fra Spabreaks.com
Hi Tony,
Thank you for taking the time to share your review on Trustpilot.
It's good to hear that you enjoyed your visit to The East Sussex National. We are pleased to know that the experience met your expectations
We appreciate you choosing to book with Spabreaks.com and look forward to assisting you with your next relaxing getaway.
Kind regards,
Anthony - Quality Assurance
I was having an issue with the online…
I was having an issue with the online booking system. Charlotte gathered all my details and made all the booking for me offline. Great service
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Donna
Thank you for sharing your experience with us.
I am pleased to hear that you found Charlotte's service efficient and helpful. We always aim to provide prompt support to make the booking process as smooth as possible for our customers.
We look forward to helping you organise your next spa getaway.
Best regards,
Anthony - Quality Assurance
Charlotte was fantastic!
I called in and spoke with Charlotte who booked my spa day for me. She was amazing, so friendly and helpful, she gave suggestions for future spas for me to try out and managed my booking so efficiently
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi TW,
Thank you for taking the time to post your review.
It's wonderful to hear that Charlotte was able to assist with planning your booking in such a friendly and helpful way.
I will make sure your kind feedback is passed along to Charlotte.
We hope you have a lovely and relaxing time on your upcoming spa visit.
Kind regards,
Anthony - Quality Assurance
They cancelled the spa and still not refunded after 8 days of waiting.
Booked a spa weekend away on their website which showed availability and was called by spa breaks saying the hotel could not honour the booking. I clarified at that point I would like a refund which was agreed.
I then received an email offering a credit note instead. I reiterated I wanted my full refund, to which they agreed again. 8 days on and multiple phone calls with promises of a refund still have not materialised. I don’t understand how a company can take your money, not provide the service and then hang on to your money even though they promised to refund it. Firstly from a lady called Darcie Everard, then after speaking to “someone senior” promised by a lady called Bianca that in fact the refund would definitely be processed by the end of the week. The refund is still outstanding. They wasted no time collecting the money but seem to be dragging out a refund. According to Bianca it’s because “they are processing lots of refunds.” Would never use again. Be very careful with this company and book with a credit card to protect yourself if you do. If this continues I will have no choice but to get them involved.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Harish,
Thank you for bringing your concerns to our attention on Trustpilot.
I'm very sorry to learn that your booking could not be honoured by the venue, and I fully appreciate your frustration regarding the delays in receiving your refund. When an experience cannot be fulfilled, you should expect prompt and straightforward service, especially after a refund has already been agreed upon.
It is concerning to hear that despite speaking with Darcie and Bianka, the refund has not yet reached your account and that you have had to make repeated contact. While finance processing times and bank clearance periods can occasionally create delays, clear communication and follow-through are essential, and it is disappointing that we have fallen short of your expectations in this instance.
I can confirm that a full refund has been processed and should clear into your account in the near future.
Apologies again for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Very helpful and accommodating…
Very helpful and accommodating especially when I had to change my booking twice
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Lyn,
Thank you for leaving a review about your experience with Spabreaks.com.
I'm pleased to hear that Bianka was helpful and accommodating when you needed to amend your booking dates.
We understand that plans can change unexpectedly, so ensuring that adjustments are handled smoothly and without fuss is a key priority for us.
We hope you have a wonderful and relaxing visit on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Poor customer service interaction
I have used Spabreaks multiple times in the past and generally had a positive experience booking with them, until today. I've had to amend an upcoming booking and thought it would be fine to give plenty of notice.
First of all, it's frustrating that you have to call and speak to someone in order to do this - I called quite a few times at 3pm earlier this week (on a weekday) but no one picked up or the line went dead.
Secondly, when I managed to speak to a support agent today, her tone was dismissive and unhelpful after I questioned the £25 admin charge for changing the day of my booking. I highly recommend everyone to read the terms & conditions when booking with SpaBreaks - I know I was caught out. I've worked in customer support environments before and I don't think it's a huge ask to be empathetic or polite - would in fact argue it's key to the job!
As someone who's been a loyal advocate of SpaBreaks (and I've spent not an insignificant sum of money), I don't feel valued for my custom after this frustrating interaction. I've realised it's far better to book directly with the actual hotel / spa and can't say I recommend SpaBreaks' services.
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear YuXin,
Thank you for taking the time to share your review on Trustpilot.
I'm truly sorry to hear about your experience when attempting to amend your upcoming reservation. As a loyal guest who has booked with us multiple times, your custom is greatly appreciated, and it is very disappointing to learn that our service fell short of the standards you expected.
I regret the difficulties you experienced reaching our team by phone earlier in the week, as well as the manner in which your enquiry was handled when you got through. Delivering empathetic, polite, and patient support is central to our values, and I am sorry that you felt dismissed when querying the amendment terms.
Regarding the £25 administration fee, while this charge covers the manual processing and venue liaison required to modify a confirmed reservation as set out in our terms and conditions, our team should always take the time to explain these details clearly and courteously.
We take feedback regarding staff conduct and telephone accessibility very seriously and can only apologise for any disappointment caused.
Kind regards,
The Spabreaks.com Feedback Team
Excellent service at the Sheraton in…
Excellent service at the Sheraton in Edinburgh. Facilities very good. Helpful staff made the experience unforgettable.
Everywhere was clean and comfortable, could not be faulted.
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Moira,
Thank you for taking the time to share your review on Trustpilot.
It's wonderful to hear that you had such an unforgettable experience at the Sheraton Grand Hotel and Spa in Edinburgh. We are pleased to know that the facilities met your expectations, the surroundings were clean and comfortable, and the team on site provided such helpful service throughout your visit.
We appreciate you choosing to book with Spabreaks.com and look forward to assisting you with your next relaxing getaway.
Kind regards,
Anthony - Quality Assurance
Jessica Hacks was very helpful
Chatted with agent Jessica Hacks who very patiently took me through a process that allowed me to change my day on my voucher . Thank you :-)
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Mrs O'Hara,
Thank you for taking the time to post your review.
It's wonderful to hear that Jessica was able to assist you so patiently and ensure the process of updating your voucher date was quick and easy. Providing clear and supportive service is very important to us, so I will make sure your kind feedback is passed along to Jessica.
We hope you have a lovely and relaxing time on your upcoming spa visit.
Kind regards,
Anthony - Quality Assurance
Massage was Brilliant..but
Oh my days, I've just returned home from a spa break at Holland House Hotel in Cardiff. The arrival, room and staff were welcoming. I felt safe and ready to relax. BUT... we (my aunt and cousin) went along to the Spa to pay for our treatments and just experience the atmosphere. My aunt paid online for one of her treatments, was told they (the spa) have not received the payment and she will have to pay again, and claim back from the online payment...it was very unsettling. Anyway we sorted that out as her name was spelt another way and the system didn't compute. Anyway started the next day having breakfast and then the spa... the sauna and swimming was ok, but the steamroom was grubby I couldn't sit in there comfortably the stains and grime was awful.... There was a lack of detailed information regarding the services available for spa break residence like the rest room and cafe bar upstairs Perhaps a leaflet could be given to guests outlining this on arrival
Anyway, we didn't stay long as we wanted in the spa. However the massage treatments were outstanding and the after-cate in the relax room was great. Then the next day at breakfast we had an uncomfortable wait on entry while the staff member tried to find out why our room was not listed for breakfast. No apology given on confirmation...just go ahead.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Lorraine,
Thank you for leaving us a review on Trustpilot. We value all customer feedback and appreciate you sharing your experience with us.
I'm very sorry to hear that your stay at Cardiff Holland House was not as relaxing and enjoyable as expected, and it is disappointing to learn that you encountered issues during your visit.
As a third-party booking agent for the venues featured on our website, Spabreaks.com always welcomes feedback regarding our own booking services, as well as reviews of the hotel or spa itself.
For this reason, we issue our review invitations in two separate parts. The initial invitation, which you completed, is sent to guest as part of the booking process and is intended to focus on areas directly related to Spabreaks.com, such as our website usability, customer service, and booking journey.
As your stay concluded yesterday, a second review invitation will be sent to your email address within the next 48 hours.
This second review is designed specifically for hotel and spa experiences, allowing us to pass your comments directly to the management team at Cardiff Holland House so they can address any concerns and work on future improvements.
I would be very grateful if you could complete that second review once it arrives.
On request, we would be happy to open a formal complaint on your behalf, which our Customer Relations Team will thoroughly investigate.
Kind regards,
The Spabreaks.com Feedback Team
Excellent service
I used the WhatsApp service to enquire about a spa break and was really impressed with the service I received from Jessica Hack. She was very patient with me asi asked so many questions. Her responses were quick and very professional. I'm now really looking forward to our spa stay.
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Davina,
Thank you for taking the time to share your feedback.
I am delighted to hear that Jessica provided such an efficient, patient, and professional service during your WhatsApp enquiry.
It's wonderful to know that she made the booking process smooth for you and answered all of your questions promptly.
I shall be sure to share your kind comments with Jessica.
We hope you have a wonderful and relaxing spa stay.
Kind regards,
Anthony - Quality Assurance
Jessica was super helpful and friendly
Jessica was super helpful and friendly, going above and beyond to book my spa day and answer any queries I had. Thank you so much!
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Kathryn,
Thank you for leaving a review and sharing your experience with us.
I'm delighted to hear that Jessica provided helpful and friendly service, going above and beyond to support you with your booking and answer your queries.
Providing clear and attentive assistance is very important to us, so your kind feedback is greatly appreciated. I will ensure your comments are passed along to Jessica.
We hope you have a relaxing time on your upcoming spa day.
Kind regards,
Anthony - Quality Assurance
Disappointed
At this very moment - shocking! Booked a spa break - spabreaks.com could not honour and offered me either a change of venue, date or credit note which I declined seeing as it was their end that could not honour the booking that I had already paid for in full upfront. I wrote back asking for a refund but after several e mails they have not responded.This is very unprofessional on their behalf and has left me out of pocket with a 2 day break due tomorrow and no activity booked as I have no clarity regarding my refund. Very disappointing. As of this moment I still haven't heard anything from spabreaks.com if they decide to respond to my e mails before the end of business today and issue me with a refund that I'm totally entiled to then I shall write another review accordingly but until then I'm afraid that I cannot reccomend them to anybody else.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Rona,
Thank you for reaching out to us with your feedback.
I'm very sorry to learn that your original booking could not be honoured by the venue and that you experienced delays in receiving a resolution regarding your refund. I completely understand how frustrating and stressful this situation has been for you, especially with your planned trip scheduled for tomorrow.
When a venue is unable to fulfil a booking, our priority is to explore suitable alternative options while ensuring prompt assistance if a refund is preferred. I apologise that your emails went unanswered initially, as we always aim to maintain clear, responsive, and reliable communication with all our guests.
Our team has sent an email today outlining your options, including a full refund option, and we hope to have this fully resolved for you today.
Thank you again for your patience, and please accept our sincere apologies for the inconvenience and disappointment caused.
Kind regards
The Spabreaks.com Feedback Team
I needed to change
I needed to change
My hotel due to unforceen circumstances during the weekend meant to be staying on the 25th October 2026 tried to ring to change things round or get a voucher for another hotel no one getting back to me very bad service
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Luke,
Thank you for taking the time to share your review with us.
I am sorry to learn that you experienced difficulty contacting our team over the weekend when you needed to modify your reservation due to unforeseen circumstances.
I understand how frustrating it can be when you require urgent assistance and encounter delays, especially when attempting to rearrange plans at short notice.
Our operating hours are displayed on our website, and your call was placed after our offices had closed for the day.
While we appreciate that a genuine booking error occurred regarding the venue location, selecting the Macdonald Botley Park in Southampton rather than the Macdonald Bath Spa in Bath, however both properties maintain strict cancellation policies.
As a result, neither venue would have authorised any amendment or cancellations within 24 hours of the scheduled check-in time.
Please be assured that we take all service feedback seriously.
We can confirm receipt of your email requests sent on 25 October 2026. Although our offices were closed at the time, our Customer Services Manager will review the details of your request and contact you directly.
Kind regards,
The Spabreaks.com Feedback Team
Jessica was really helpful from start…
Jessica was really helpful from start to finish made the whole process so simple thanks very much. Really looking forward to out spa night
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Tommy,
Thank you for leaving such positive feedback about your booking experience.
It's fantastic to hear that Jessica provided helpful assistance throughout the process and ensured everything went smoothly. We always aim to make arranging a stay as clear and straightforward as possible, so your kind words are greatly appreciated. I shall be sure to share your compliments with Jessica.
We hope you have a relaxing and enjoyable spa visit.
Kind regards,
Anthony - Quality Assurance
Annie was very helpful and made the…
Annie was very helpful and made the booking process stress free.
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Natalie,
Thank you for taking the time to share your feedback.
I'm delighted to hear that Annie provided such helpful support and ensured your booking process was simple and stress-free.
Delivering clear and supportive service is always our priority, so your kind comments are greatly appreciated. I will make sure your praise is passed along to Annie.
We look forward to helping you organise your next spa experience.
Warm regards,
Anthony - Quality Assurance
Very efficient support and booking…
Very efficient support and booking experience. Excellent phone call and then emails. All sorted with Jessica.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Hi Jane,
Thank you for taking the time to share your feedback.
It's brilliant to hear that Jessica provided efficient support and ensured your booking experience ran smoothly, both over the phone and via email. We always strive to make arranging your getaway as seamless as possible, so your kind words are greatly appreciated.
I will make sure your compliments are passed along to Jessica.
We look forward to helping you organise your next spa break.
Warm regards,
Anthony - Quality Assurance
A big thank you to Drew for all his…
A big thank you to Drew for taking the time to help me. Although we haven’t spoken in person, he’s been really helpful over text and kindly changed my booking date for me. I really appreciate him taking the time out to help and explaining the booking . Thank you, Drew, for making things easier for me! 😊
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Spabreaks.com
Dear Leroy,
Thank you for taking the time to share your review with us.
I'm delighted to hear that Drew was able to assist you so effectively over text and make the process of changing your booking date smooth and hassle-free.
Providing clear guidance and support when adjusting plans is very important to us, so I will ensure your kind words and appreciation are passed along to Drew.
We look forward to helping you organise your stay when you are ready.
Kind regards,
Anthony - Quality Assurance
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