Southern Anmeldelser 

Staff at East Croydon were so very helpful without being asked this afternoon. Train guard went over and above what was required and had a wheelchair waiting at Chichester on arrival. This was the 16.24 from East Croydon ( to either Portsmouth or Southampton).
I should like all involved to receive our grateful thanks and well done Southern Railway

The first class is dreadful same as standard and a lot of time you get youths sitting in first class and get away with fare evasion and committing anti social behaviour. The staff on train and at stations can be very rude too.

Ticket machine at my local station was out of service so I went online to Southern Railway ticket sales - it took my money and confirmed the sale but the email with my tickets didn’t arrive - treated like a fare evader at Brighton but fortunately took pics of the web confirmation and was let through the gateline. Told to buy another ticket for the return and make a complaint to customer services. Absolutely rubbish service and I won’t be buying my tickets on line from southern in the future

Cancelled trains, wasted 3 hours, then denied compensation claim for a journey that never took place. Absolute disgrace, writing to the Ombudsman.

Travelling from Gatwick to Southampton on 21st November there is a change at Barnham but we were told there that all Southampton trains were delayed and to stay on the Portsmouth Harbour train until Fratton.
As you can imagine this was not met with delight but the whole situation was redeemed by a guard on this train called Jo. He was extremely helpful and eventually told us to change at Havant as this would be quicker. He saved the day and this review is for him!

Trains not on time. Had to keep changing trains. To get to a health assessment in Lewes.. freezing cold on the platform while waiting. 😔

Angie Doll has successfully made Southern Rail worse. How someone could have made it any worse than it already was is beyond me but she has. Well done Angie, I bet you must be happy with yourself and your massive pay package which you refuse to share the details of with the public. Another nobody with no education somehow finding their way into a job they do not deserve or can actually do. Your drivers are lazy, your station staff are accessories to criminal fare evasion when they let their 'brothers' through the gates for free and your trains are absolutely disgusting. Well done Angie, enjoy your Yoga whilst we enjoy sharing carriages with thugs and the scum of society often riding for free because your station staff are too cowardly to confront them. Clap clap clap

I've just spent the worst 20 minutes of my life trying to book a very simple and short journey. I nearly gave up and went for doing on the day but the ticket office won't be open. The ticket machines aren't great but it's slightly faster to download pre booked tickets than to buy them at the time

Train left on time. Then they had to stop at Clapham junction for a change of driver. Next we were told that they would be terminating the journey before our stop, next we just stopped at a station while some drunk kids had a fight and threw their belongings under the train. One of the kids managed to get on the train to pull the emergency cord, another delay. It cost me nearly £50 for a taxi to actually get home. They will not reimburse this.

I am a reduced mobility passenger, the service I received from you, as in transport to and from my train was exceptional

I just wanted you to know, it’s was the bedt experience of my entire journey from the Derby.
Derby to London was not the best experience

Awful service! The question should be what went wrong every time not this time!

Woeful.
Smelly, dirty, festering carriages.

And special shout out to network rail for being the worst railtrack providers in Europe.

What a team!

Delay repay.....don't make me laugh
Make the application that frustrating people give up and don't claim because of your incompetence

Really dislike the lottery of when / if you can get lowest price tickets. Rail prices are a rip off. The website is frustrating to use. No choice equals no competition equals charge what they like. Bring back nationalisation .

The most disgusting trains I’ve ever been on and I go on the subway in New York nearly every year. These trains are not cleaned and 100% they are one of the main reasons Covid spread… there windows don’t open. The smells, the coughing, the sneezing and zero fresh air circulating is such a health issue. These trains need to be deep cleaned and the windows should be able to be opened. If the doors couldn’t open in an emergency you stand no chance. Southern trains are not fit for humans

They terminated our train stop many stops early dropping us off in the middle of nowhere - east croydon. When we tried to navigate our way to our destination all lines were very disrupted.

it's a real shame southern doesn't give a s**t about its reviews but a they don't care about the customers either I guess it says it all, just another company that needs start being fined for poor service!

Awful! Train was cancelled, had to pay £65 taxi to complete my journey and was refused a refund on the delay repay! Terrible company with no care for their customers!!

Five Star Review: Outstanding Customer Service from Stephen - Southern Rail

On October 4th, 2024, I was on the 19:12 train from Shoreham-by-Sea to London when I was followed by a masked individual who when I ran towards the guard the masked man locked himself in the toilet. In my absolute distress, Stephen, the train guard, went above and beyond in ensuring my safety. He stopped the train at the next station and had British Transport Police remove the man from the train, he was carrying a knife

Stephen’s care didn’t stop there—he contacted my friend, who was meeting me in London, to explain the situation, and he sat with me all the way to my destination, calming me down and making sure I was okay. His actions were simply outstanding, and I cannot praise him enough for his professionalism, empathy, and customer service. Southern Rail should be proud to have someone like Stephen on their team.

Thank you, Stephen, for turning a terrifying experience into one where I felt supported and safe.

Train cancelled as usual

Replacement bus arrived late and told us he wasn't in service despite being supposed to be and sped off.

Left in the freezing cold with no way home .

Another day at Southern fail . All their heads should be struck from their shoulders for such repeated incompetence