Southern Anmeldelser 

Larry gomez at Sutton London station was so friendly, talked to me until my train came. So lovey, a beautiful gentleman. He helped me find my way home. Honestly hope he sees this and gets a raise, lovely person ❤️

Endured a 5 hour delay on their services where they left me stranded in the middle of the night. Complained to their customer service and received only an apology and a refund of my original train ticket, which was £10.
Terrible customer service.

Never on time and they announce engineering works they mean patchwork as it never changes. So, what exactly did they repair as we commuters see no end to traveling misery.

A train company that has trains in its fleet that have overhead luggage storage that isn’t big enough for even a slightly full normal sized rucksack barely deserves a single star. You leave passengers straddling luggage under tables, tripping over other people’s luggage in the walkways & sat on your filthy floors by the doors with their luggage but still charge violent fees. & your services serve one of the largest airports in the country, so of course passengers are going to have luggage. If I had any other choice I would avoid this southern trains.

Oli from Shoreham by sea station, was more than helpful in assisting my elderly mum getting to her destination. He couldn't of been more reassuring at put all of our minds at rest. We are very grateful to him. People like Oli, who put themselves out, do your company credit.

I see Southern recommended I use their website to buy tickets, rather than Trainline for instance. I tried this today. Their website is slow. Worse I need to add my senior Railcard details. On their website this is a tedious business in fact impossible as they also require a photo of the Railcard. My Railcard is on the app, it does not allow screenshots!
So do I need a borrow someone's phone to take a photo of my screen and ask them to send me the photo so I can post it on the ridiculous Southern website? No. I'll use Trainline, of course.

Sooner you get your contract revoked the better. You are absolutely useless. Beyond useless. Every event or excursion I've been on you've cancelled or there has been a problem. Sooner the government sort this problem out and sort out all you useless strikes the better. Yes the future is coming and it doesn't involve you. The public are fed up. Absolutely fed up.

I’ve recently move and have been taking this train for the last two years, and I think that Southern has got to be the worst run railway in the whole of London its unbelievable.

I have to take this train in and out of London Bridge or Victoria, and there literally isn’t a single day that goes by with severe delays and/or cancellations. No exaggeration.

The worst part is that I have zero contingencies because this is the only train that gets me to and from work. I often leave work not knowing what time I’ll come home at, and have to wake up extra early to be on time for work - and even then the trains still sometimes are so badly delayed that I’m still late.

And their reasons for cancellations are sometimes laughable, if it weren’t for bow consequential the whole thing is. For example this morning - ‘due to not enough drivers’. I mean seriously???? Dont you plan ahead, dont you have contingencies for a “PEAK HOUR” service? Seriously. Or worse, there could be an issue on their lines at 9am but then the trains remain delayed till like 6pm. Absolute joke of a line

I don’t know what the solution is but surely another company/government mist take over their line because this is becoming a joke, especially considering I pay around £300 a month for my ouster travel card. What on earth am I paying for!?!?

1739 Train back from Gatwick. Delays due to speed restrictions, then awaiting train crew, then due to detaching carriages blah blah - all of which the train staff seemed to make a joke of.
Train terminated before it reached its destination, although that was spotted on national rail by some passengers close to an hour before any on-train announcement. Absolutely incompetent. Screenshot taken to support a compensation claim.

Gave one star as the train had certain reliability - it had the usual smell of a damp dog that had just climbed out of a duckpond, totally unclean, with reliably inadequate storage. Southern hospitality, queue the banjo..

A pretty much guaranteed delay on every journey. If you have a connection to make you will most probably miss it. Trains randomly decide to go 2mph at any moment. Signal failures happen every day at some point. Ticket prices are insane, for ‘peak’ times you need a bank loan to offered a ticket, all my wages basically go towards on trains…that barely run. Even worse when they put you on a bus for the same price for ‘engineering works’.

It’s a horrendous service, yet I bet the CEO and directors still make a nice bonus every year? Put it back it public ownership and make it run properly. Awful service from top to bottom.

DO NOT USE this company if you have any other option.
My train was cancelled this morning. I was advised of an alternative route, it was running 58 minutes late, and once half way to my destination we were told the train would be diverted. So we had to disembark and catch a third train. I'm sitting on the train now with lots of angry commuters (im trying to get to a job interview)

This review is for Jonathan. Our chaperone on the 11.52am from Hove to Victoria on Sunday 25th August.
Jonathan...your humour and rhyming and infectious joy made what is usually a rather tiresome hour or so, into a memorable hour of smiles and giggles. Thank you.
Southern Railway...this guy is great! Happy Carnival!
Love Kate

Every bloody day new delays. Never on time absolutely furious and somewhat surprised this despicable service is even running. Every weekend each train between ore and eastbourne is somehow 20 minutes late despite being a 30 minute journey. The staff all have there pants shoved so far up there asses they can never tell what's going on. And the shareholders and CEOs are on holidays 24-7 its disgusting. Useless collectively this whole company is useless. Shame on you bosses and may your families be cursed with constant delays there entire life.

I am a disabled woman with limited mobility I asked for assistance with my mobility scooter from brighton to east croydon station . They reassured me that someone will be at east croydon station with a ramp so that i can get off the train , when i got there, there was no one on the platform to assist me with my scooter I was terrified ,I was trying to get off, scared that i would fall as there was a big gap, luckily a kind gentleman on the train saw me struggling and helped me off the train.I was scared that the train would move off and i would be stuck between the doors . That experience had left me traumatised i would never take the train ever again
I have reported the matter and waiting on the results but i think they don’t value disabled people or people with mobility issues

The worst company that I have travelled so far. Seats, floors and tables extremely dirty. Train was smelling urine from the lack of cleanliness which should be years, that the trip was unbearable at least. DO BETTER.

Direct train from London to Brighton 11.08.2024 was horrendous, packed, many elderly and families were left standing the 1 hour journey, we had to find single sits split in different carriages, ticked sold at £45 return single with a railcard, we were unable to move or even go to the loo.Unacceptable to sell tickets with such poor service.Same horrendous experience from Brighton to London.Every single corridor was packed!other families said this has been happening at other days too.

Marginally better than Avanti but still absolutely awful. Prices are extortionate for a completely incompetent service.

This service couldn’t be worse if it tried. All they do is raise prices, while the service gets crappier and crappier. Constant delays, and frequent cancellations that most people can’t even claim back, or if they do, they get 1/3rd of what they paid back.

I would of given triple 0 star if possible. On 27/7/24 Upon arriving at Brighton station at 20:00 on platform 4 to Cambridge. I asked a member of staff if I can have assistance with a ramp for my friend as she has a mobility scooter . I was advised by the member of staff to wait at the ramp designated area for a member of staff as the staff responsible for ramps was busy . At 20:13 i went back to ask the same member of staff about the ramp as no one had turned up to assist with the ramp. The member of staff that was supposed to assist me with the ramp was busy chatting with a member of staff and it was then he assisted me with the ramp for the mobility scooter. I was advised by Brighton staff that East Croydon will be notified so a staff member will assist me with the mobility scooter when i arrived at East Croydon station there was no one to assist me off the train with the scooter. It was a passenger that assisted which was a struggle and terrifying as the gap to the platform without a ramp was high and wide. I spoke to the east Croydon team leader and he said that staff A had informed Staff B about the platform and staff B must of forgot to pass on the message. Staff protect each other for incompetence and it’s Criminal behaviour. More must be done to assist disabled and people with mobility problems on the trains. This Terrifying experience has put me off travelling by train in the near future.

I've got just one opinion about the Southern Rail. Thieves....I bought four tickets for 15.30 pounds each. Altogether I paid 61 pounds and 20 pence. I didn't use it and applied for refund . They accepted it but deducted 15.25 for every tickets separately..as administration cost. I should get 20 pence as refund for all tickets. They couldn't refund it as the value of the refunded money is too low. What can I say? It's like the Monty Python movies... thieves, thieves. Waste of time
for them.