Southern Anmeldelser 

Disgraceful service. Not enough seats. Jam packed with hundreds of people standing in the summer heat with NO AIRCON. This has happened on countless occasions. And Southerns response 😂.

‘Soz, but we can’t refund as you used your ticket’.

Yes a £40 ticket with standards far worse than developing countries.

Got delayed at Sanderstead station after dropping my car off for MOT. Once I bought the ticket, I was informed that the train had been cancelled and the next one will be almost an hour and a half. The lady at the ticket office must’ve seen my disappointment. She phoned and arranged for a special stop which came within half an hour. I know Southern get many bad reviews but this time they come up trumps.

Used Southern Rail for about 3 years since moving to Brighton. Honestly the worst experiences of my life have all been because of their awful service. Ruined Father’s Day, Mother’s Day and all the rest. The Gatwick Express x Southern Rail ‘Split-save’ partnership is self-serving and ruins people’s journeys. Don’t bother.

showed a valid return ticket which was signed ticket inspector kicked me off train without letting me speak just because of my accent being to strong for him to understand i’m absolutely ashamed of how some people act whilst on the job will not be travelling here again felt uncomfortable as the train ticket inspector kept giving me dirty looks

Dreadful service 2Hr to cover 9 miles still had to get a taxi costing £11 as they wont put on extra stops to cover cancellations . ended up miles away .
Delay after delay after cancelation
all Staff of sick no drivers after a big pay rise the system has got worse .
Get the Bus next time trains are not fit for purpose .
Ticket claims is useless too.

As usual with southern fail the trains are not running

There was supposed to be a replacement bus . It said it would arrive at 16:30

I'm standing there like a mug and it clears off the screen at 16:35 saying departed ?! Xd

It never turned up !!!!! Southern rail are LIARS! With fake time tables that leave people stranded .

Terrible company. Terrible management and terrible trains ( that don't run)

Im absolutely discusted with the transport in the UK 😫 when is thos going to change? People trying to get home , key otic when football is on, no trains running 😒 engineer works or no driver, unbelievable 😡
I've just come bk from my trip , no-one actually knew which train I needed to take to get home, just dumb 🙃 2 policeman finally helped me.
The transport minister needs to learn from Switzerland, how efficient the trains and busses are....
What's worse is the trains are disgusting 🫣 out of date, if you ask me then uk has become 3 world country....
Im still waiting for my train to get home with luggage and trains got cancelled so now I have to wait another 45 minutes 😡
London transport is the worse service in the UK 👎👎👎

Totally a nightmare getting to Gatwick airport from ferhem never again don't ever trust this train company almost lost my flight gave me times to get the train mist my last train almost my flight as well never trust them

Southern is unable to provide a service for London. All the management should be replaced and the whole company investigated and restructured because it only gets bad by the day, but the dividends are always high, MILLIONS - clearly we can spot one of the clear issues here. The company is in shambles, the service is abhorrent. There are delays EVERY DAY, cancellations EVERY DAY, inaccurate timetables and TOTAL CHAOS. They are unable to run on a schedule, staff is rude and aggressive, there’s no replacement services when they have one of the 100s of “unexpected” issues they face every day (how funny calling something unexpected while knowing it will happen everyday), there’s no care whatsoever for the customers/customers experience/train maintenance/travel experience (in the best scenario, you cannot even use toilets during long travels because they always lack paper or running water, or both). The only thing southern rail knows is just increasing fares so they can enjoy even bigger dividends at the end of the year (over 30 millions last year for what? Ludicrous, greedy, disgusting - you haven’t invested in infrastructures or trains or travel experience. Southern rail is an unethical, unprofessional, greedy and disgusting company with the most inconsistent and inefficient “service”. Shame on you.

Booked tickets from Havant to Gatwick as most direct route. Swan on the line stopped all services and when I asked the station master for advice he said that a South West train had blocked the station for all Southern Rail services, that nothing would be moving anytime soon and we should get a taxi in order to get to Gatwick in time for flight. I specifically asked him if we could claim the taxi fare back and he said yes. 28 days and numerous emails later and we have been flatly refused any compensation, not even a refund on the original train tickets. Presumably station master just told us anything to get us off the platform and Southern Rail now just laughing at us. Will take any route that avoids Southern Rail from now on

Probably the worst and most overpriced service in the world. Terribly expensive, always late or cancelled, replaced by buses not running according to timetable etc. It is a total nightmare for everyone who is not able to drive for whatever reason.

I take a Southen train every morning from Upper Waringham to clapham junction or victoria. The only thing I can rely on is that the train WILL be delayed. In the last 7 months, it's been on time 3 times, and even then it ran slow all the way to clapham junction and still arrived later than it should have. This affects my connecting train or bus for my onward journey everyday! Today I need to go and donate blood and I should be able to take the 13.08 train to make the 13.25 bus, but I know the train will be delayed so I'll need to take the 12.38 just to make sure I am not late. For the amount I pay, per day to travel into London, the service is appalling. Fix the service or lower your fares!

A huge thank you to Andy who assisted my friend and I today on and off the train from Brighton to fratton today very friendly nothing too much trouble very helpful and cheerful

On a day like today, just trying to get from Surrey to East Sussex and back, and having to rely on Southern, it has never been a bigger wonder that this country once relied on its railways to win two world wars.

It must be amazing to work for a company which, the worse it gets, the more likely it is the taxpayers will bail you out.

If I could give -5stars that wouldn’t still be enough to level of poor service they charge same as space x charger you to go to mars and trains never on time always cancel delayed by min 30 to an hour they simply rubbish absolutely waste of space and rip off

Bought a one way ticket by mistake, immediately bought a return one. Went to get a refund online and found out they charge £ 5??? I couldn't believe it. Contacted customer service as if it was bought at the booth it would have been fully refunded, not fair, and this is the response

Dear Gabriella

Thank you for contacting us regarding your refund request.

I understand you’d like a refund for your unused eTicket. If you haven’t used the ticket at all, you can apply for a refund through your online account. You can access this by clicking on the “Welcome” after you sign in, and then “Manage my tickets/Refunds”. You can also apply through our app if that’s easier.



Please note a £5 admin fee will apply to all refunds. For future reference, we offer fee free refunds for any reason if you buy paper tickets with us through our website and don’t print them or collect them. This comes under our money back guarantee, and all you need to do is log into your account and request a refund with no need to give a reason – we’ll do the rest and there’s no admin fee. You’re covered by the money back guarantee if you buy any of these as paper tickets from us online:

Anytime

Anytime Day

Off-Peak

Off-Peak Day

Super Off-Peak

This includes paper tickets for children and discounted railcard tickets.



Thank you for your time.


Kind regards
Amber
Customer Relations

Completely screwed up their own Key card system last week so no Season tickets were added. Went into the ticket office to see why my ticket was not working, who informed me that they could not help and I would need to call customer service. Called customer services who informed me they had brought the Key system down and I would need a refund and then have to purchase a new season ticket, before the refund is received. Then today, I go to get a new ticket for my key card and I cannot buy one as it still says that I have a ticket on, even though I don’t. So I try to order a paper ticket but hey No, I can not even do that. I have to do an e-ticket and take a photo of myself to prove it is me. I cannot wait for Southern to lose this contract and it goes back into government control, the better everyone in Brighton will be. Their trains are never on time, there are always loads of delays, which state a different reason on each platform and they are constantly checking your ticket. My advice to anyone would be DRIVE!

Awful experience, jacked up prices and allow you to buy tickets on trains that they know will be at overcapacity, therefore most people ended up standing up the whole journey squashed in together like sardines. Always delays or at a red signal. Bad organisation from the crew and on board supervisors have double standards when it comes to who they let get away without tickets. Every time awful horrid experience

Can I please travel in peace! Why is there an announcement on trains/platforms every 30 seconds.

Lucky to be given a 1 star as having booked a journey via their website. Payment taken immediately but no receipt or tickets(digital or physical in post) received. Thus, I requested a refund. This generatex the response
* Southern do not provide refunds for 'advznce' tickets - Aren't rsil tickets always in advance of travel?
* Promise of providing a voucher forfuture travel. Agsin, not received.

I would never ever use or recommend Southern Raileay UK