Southern Anmeldelser 

Simple acts that restore faith that basic human kindness and community spirit is still alive and kicking. After my distressed 21 year old son had his phone and wallet stolen , Nicky Jordon (Information Desk at Victoria Station) went above and beyond. Not only did she very kindly pay for his ticket home herself, she also allowed him to use her mobile so he could let me know he was safe ! Her amazing act of kindness and generosity was hugely appreciated by both myself and my son. She absolutely deserves a massive THANK YOU.

Usless company always delayed trains excuse always to do with staff not turning up or late turning up i put a delayed payment request in and they accused me of lying yet train was delayed half hour they should be stripped of their contract

Paid my first class share to end up with people who obviously didn’t pay for it guys with looks that you really don’t want to have in your carriage. No one came to check the tickets.
Revolving! Next time I’ll do like them 🤬
And it was ridiculously cold 🥶 in the carriage I thought I’d caught my death in there.

Trains run very late, are overcrowded, they then decide not to stop at stations as running late. Unreliable and unpleasant avoid if at all possible

Would leave none but have no access for none
I “made” a booking for London to Portsmouth and all went through, confirming etc and I paid. My bank did query this made payment was taken. When i went to collect ticket. I found booking had been cancelled and they did not deem it important enough to let me know. Appalling service absolutely appalling. Will be in touch with my MP. This booking for early the next day. Think they should be called “The old British Railways”

Same as all other trains in the UK. Encouraging drink drivers

It's a shame

In general, all the sub and trains in England and particularly, in London and surroundigs. Ridiculous prices, never on time, overcrowed (people on foot for distances greater than 1hr), ugly, dark and not very clean.

Second world network

I am a daily customer using souther rail from home to work. Buying season ticket every month. Only in July there were 6 times when I wasn't able to use the train and I had to make different arrangements to get to work and get home.
They are refusing to accept my claim for two of the delays, at night when there is only 1 train/hour, one of the train was 36 minutes delayed which would make me be late for work, the other night the train was 1 hour 21 minutes delay, as I didn't try to risk my job I had to call a cab one time for £12 and the other time I was able to get the bus which is an additional £3 on top of my season ticket which I already paid for the month.

After several emails they still not accepting my claim, for some reason they think a 36 minutes and a 1 hour 21 minutes delay for a train is acceptable and it's part of a planned journey to work, so maybe I'm supposed to leave my house 3 hours early to make sure at least one train will arrive and I can get to work on time.

Disgusting service. Disgusting customer service.

Awful staff, unfriendly, rude and aggressive. NEVER AGAIN!

Unreliable, incredibly rude and unhelpful staff, late trains impossible to get to work on time. Dirty toilets. Just awful.

Lies about delay repay times. Replacement bus left 20 mins late and I missed my connection, but according to the company it was on time. The sheer dishonesty of this useless company

Every day of 2025 that I've used southern trains there have been an issue. Literally every day, whether it's on my commute to work or from. Something seriously needs to be done because the level of service that we are receiving does not reflect the price of travel.

A terrible service, run with incompetence at every level

No one anywhere. Can't even get a cup of tea in "1st Class".

Imaging you're operating a train to Gatwick Airport and you have absolutely no space for luggage.. Sounds stupid? Yeah, that's Southern...

Why did you remove direct trains from Gatwick to Southampton? I’m travelling with a child and three big bags after a 4h flight and now I have to change at Chichester. How fair do you think that is?

It’s incredibly inconvenient, especially for families, elderly passengers, or anyone with luggage. Your service is becoming harder to use instead of better.

Please explain why the direct service was removed and whether there are any plans to reinstate it.

Ridiculous decision that makes travelling with you far more stressful than it should be.

Brilliant staff at Clapham
Junction

Thank you so much to the Wonderful black lady there who sends trains off - despatcher or conductor ? Not sure of her job title or her name sadly - but she is such a beautiful soul.
In the way she dealt with everyone and in her lovely cheerful manner, she is ace.

Everyone who interacted with her too was happy and smiling. Good vibes ! Hope she sees this somehow.

Also the lovely man who was - I found out later - once i came round from the faint - a station paramedic and was just off home on the train but helped my husband carry me off - as I had fainted.

He stayed some time to make sure I was ok and called over two fire fighters who were helping cover the evening shift as paramedics, so i had three lovely men and my lovely husband all helping me. :)

So kind all - you are brilliant.

A shout out for southern railways customer service.

God bless every one of you and hubby who is always there for me.

Their staff are arrogant and treat customers with contempt.

Disgraceful service. Not enough seats. Jam packed with hundreds of people standing in the summer heat with NO AIRCON. This has happened on countless occasions. And Southerns response 😂.

‘Soz, but we can’t refund as you used your ticket’.

Yes a £40 ticket with standards far worse than developing countries.

Got delayed at Sanderstead station after dropping my car off for MOT. Once I bought the ticket, I was informed that the train had been cancelled and the next one will be almost an hour and a half. The lady at the ticket office must’ve seen my disappointment. She phoned and arranged for a special stop which came within half an hour. I know Southern get many bad reviews but this time they come up trumps.