Save Our Souls Clothing Anmeldelser 

481
TrustScore 1.5 ud af 5

1,5

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Terrible service, returned two items due to the sizing being extremely small. Having a response by email saying 'there is a strong odor on the tee' that they will return the item to me. I'm sorry but... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

HORRENDOUS BUYER BEWARE!! unknown to me this despicable company when challenged absolutely bombard you with abusive emails using words like tw*t vile and toad. Toad I mean I don’t get that.... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Awful customer service!! The emails I had because I was asking for a bit more information on an order!! The childish responses from them! Cancelled my order because I asked for some information! Immen... Se mere

Bedømt til 1 ud af 5 stjerner

No need to shout. As the email below says and as stated on the Royal Mail website, there are delays to Royal Mail services so it will take longer than usual. However, we have just clicke... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. T-shirtvirksomhed
  2. T-shirtbutik

Oplysningerne kommer fra forskellige eksterne kilder

Founded in 2017, Save Our Souls Clothing is an alternative lifestyle brand committed to providing the highest quality apparel using sustainable, environmentally friendly manufacturing techniques. We work in collaboration with some of the best artists around the world to produce items of clothing that are unlike anything seen before.


Kontaktoplysninger

1,5

Dårlig

TrustScore 1.5 ud af 5

481 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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1,5

Alle anmeldelser

(481)

3 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

No problems here

No problems thanks. Was a bit apprehensive after I'd ordered - from reading some of the reviews but there were no concerns upon receipt. Print quality good. Fabric decent. Sizing- as expected.
Shame they have since stopped trading.

1. juni 2022
Bedømt til 1 ud af 5 stjerner

If I could give no stars I would

If I could give no stars I would. I waited for my top to arrive and when it hadn't I contacted customer services after about a fortnight. The agent who dealt with me was rude, dismissive and sent me a standard response which I assumed was automated. When I challenged this I was told to read the response as the solution was in there. It wasn't. The top was being held, apparently, at my local post office, despite my not having received any delivery card. When I tried to collect it I was told it wasn't there. I contacted customer services again only to be told it was and perhaps the post office staff hadn't checked fully. I asked for a refund as the top wouldn't be available for a party I had bought it for and was told that refunds weren't offered for items they no longer had hold of. I've never dealt with a customer services department for a clothing company where the contact was so dismissive nor the suggestions not addressed. Will not buy from again.

18. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Bought 6 baseball tees (only paid for 4…

Bought 6 baseball tees (only paid for 4 due to 3for2 code)
Shirts are lightweight but feel good quality, sizing is bang on, and the print feels super professional (not that horrible stuff that sits on top) it blends with the fabrics. All in all top quality and great value. Designs are a beautiful too. I ordered on bank hols weekend and had the received within the week (standard delivery)
All in all top notch service and I'll happily buy again! Keep it up chaps!

9. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great t shirts and great designs

Great t shirts and great designs.
Took longer then usual to deliver however due to it being a bank holiday I understand. Automated replies when chasing order which is a little frustrating but thats only because I wanted to wear them quicker! Have and would buy again 10/10

Edit: I'm a dumbass, I did get a reply but I was looking for a actual response not automated, Review changed to justify this. Sorry for the confusion.

5. maj 2022
Save Our Souls Clothing-logo

Besvarelse fra Save Our Souls Clothing

Yes, you did x

Edit* You defintiely did, all emails are automatically replied to. Our Facebook page has an automated message kindly asking customers to email us as the inbox is not monitored. We can see both of these were sent to you x

Bedømt til 5 ud af 5 stjerner

Ordered a sweatshirt and t-shirt

Ordered a sweatshirt and t-shirt. Unfortunately the wrong sized t-shirt was sent however I returned it, they exchanged and immediately refunded my return postage. Can't argue with that. We all make mistakes, SOS clothing immediately rectified it.....and the quality of my sweatshirt and t-shirt is absolutely amazing. Will use again and have downloaded their app to do so. Thank you.

29. april 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ordered 4 tops and have only received 3…

Ordered 4 tops and have only received 3 with a hasty message of "to follow" beside a top I got so I emailed asking if the 4th is coming or just been missed, got an automated email about postage so I responded annoyed stupidly on my part slightly rude looking for answers, however I got a response of constant insults so still no answer about wether am getting the top or not all emails are just petty between myself and them insulting each other even after i apologised to try get back on track.

The response from them is as expected, lies and pathetically wrong not to mention misleading on the entire situation with a hint of childish attitude. If they spent as much time trying to insult people rather than doin their jobs less mistakes would be made, DO BETTER..........
It's not being entitled to try get what you pay for that's normally how transactions go, scams however are when the seller i.e. yourself take money and not supply the product.

The tops I do have are good quality prints however sizes are on the smaller side I'd just not buy from them again the clothes are not to any uk standard and customer service is non existent at this point.

12. april 2022
Uopfordret anmeldelse
Save Our Souls Clothing-logo

Besvarelse fra Save Our Souls Clothing

No, you only got a response with an an insult after your fifth rude email to us. Like you admit above, you were rude and stupid, don't be surprised when told you are being so and that we do not have to deal with you.

The sizes are accurate to the what you ordered, you just didn't check the sizing chart, same as how you didn't check the packing slip until we told you it was there, didn't notice you were receiving an out of office email and getting angrier at it (it was a Satuday, you imbecile).

Lucky how you wouldn't buy from us as we would rather drink bleach than process another order from you

Hugs x

Oh look, you edited your reply and almost reverted back to the same emails you were sending us but without the swearing. You do better cupcake, don't swear at people, don't act entitled and the world is a better place.

We also see you are going to back to the 'scam' rant that you started on your email tirade, we suspect during a Special Brew marathon. It's not a scam to put a packing slip in saying one item is being sent separately. Give yourself a nice little break, stop going over and over the same points. As we said in the original email, send them back, no one cares. You're not exactly doing us damage here sausage as we have already posted up the entire email exchange on our socials, as we do with all abusive customers.

Have a lovely evening x

Bedømt til 5 ud af 5 stjerner

Got the Tee for my dad who’s ufo mad…

Got the Tee for my dad who’s ufo mad and because the moment he saw my SOS tees he made a running joke “save a*seholes” every time I saw him and wore mine.. (now I’ll never see it any differently but it makes me chuckle). He recently underwent surgery and it was touch and go for a while so when he came out of hospital he had this waiting for him and he was so chuffed! He really loves it so thanks SOS team! Delivery was speedy and product exactly as expected, nice quality print on too! Cheers

4. april 2022
Save Our Souls Clothing-logo

Besvarelse fra Save Our Souls Clothing

Cheers Sam, hope your dad makes a full recovery. We always refer to us as Shaved A*rseholes so he’s not a million miles off…

Bedømt til 1 ud af 5 stjerner

rude email and swore at

Originally I had high views of this company and their clothing that was until I received an email from someone patronising me being rude and swearing at me, I had emailed in to say I hadn't received a reply regarding an exchange request to which a reply stated I had (well I hadn't seen one) so I replied I hadn't and this was the reason I was contacting them for the 3rd time the person started to argue saying I had and that I was clearly not reading my emails few emails on I eventually received the returns link to which I replied that I didn't think the person was being helpful and could have just replied we do apologise if you don't have appeared to received our reply here is the link you require instead of being rude and argumentative and perhaps the person replying was not the owner of the company otherwise they wouldn't be being rude to a customer. I received a reply telling me I assume a lot and that I should have received a returns label with my original package and to stop being a dick. I didn't bother replying out of shock that a company would speak to a customer like that regardless of whether they thought that or not. Clearly I hadn't seen any reply otherwise I wouldn't have emailed asking I never did receive my replacement either. Funny that because I didn't receive a refund and requested a replacement and sent back in time to receive replacement as ordered for a Christmas present didn't receive replacement didn't receive refund not a lot to be wrong about there

19. marts 2022
Uopfordret anmeldelse
Save Our Souls Clothing-logo

Besvarelse fra Save Our Souls Clothing

Man alive, as we told you in January and then via the Twitter account you made the other day just to contact us and OMG Hotels complaining (quite sad), you ordered something in November and tried to return at the end of January. The reason you didn’t get your exchange is because you asked for a refund, not an exchange. As you sent the item back 60 days after having it, we issued you a credit which is clearly stated on our website (and each email you received that we proved you received). We sent you screen captures of each reply you received, as well showing you the returns form that was in your package (you admitted it was in there) and the big link on our website that says exchange and returns….

We didn’t say “oh we do apologise”, as we had and have nothing to apologise for. You simply didn’t read the emails, were rude to our team and then proceeded to be a dick. So we told you to stop being a dick. We look forward to the next platform you decide to comment on with the same select information rather than including the whole conversation like you did with your screen captures on Twitter x

*You can keep updating your review(four times now and counting) it won’t change the fact that you are wrong x

Bedømt til 1 ud af 5 stjerner

Wasn't going to leave a review until I…

Wasn't going to leave a review until I recieved the exchange this morning, however after being lied to in an email I changed my mind.

Bought a couple of times from this company, first order no problem with customer service. Second time I ordered, the jumper was a little small for my partner so we sent it back for an exchange.
He is usually a large everywhere else, however the large jumper was rather tight so needed an XL.

After sending the item back which got there on the 3rd of March, I didn't recieve it back until this morning. I emailed the company 8 days ago just wondering how long it might be and recieved an auto response.
I then emailed them yesterday asking why nobody was replying... I got a response saying "because you literally just emailed us"..
Which I didn't, I emailed 8 days ago.

My fault for not investigating further and I got it wrong that it does state to wait 5 days for exchanges to be sorted out on their website not on their email. (Maybe you should include in your email)

The company told me in an email that the exchange was posted on Friday the 11th (5 days after the exchange was recieved). Their offices are closed on a Thursday, however we sent tracked and it says on the tracking that it was handed over on the Thursday. They told me they didn't receive it until the Monday.
Checked the tracking this morning, the item was actually posted yesterday afternoon..not Friday.

I sent two emails after their first response and I was told I was spamming them and that I had sent 6 emails before they replied. Which isn't true, anyway it is no excuse for the attitude I recieved from the start when I wondered why it had taken a week for a response from an actual person. When I sent the first email I was kind of hoping for a tracking number or something is all.

I also own my own business and I deal with all kinds of customers and the customer could be all kinds of rude and I would still put on my big girl pants and be a professional.

I was told off for using profanity which upon reading reviews from other customers and their responses, they aren't a stranger to the odd swear word.

Whoever responds to emails likes to be really patronising and sarcastic.

(I look forward to seeing my response to this review from the company, I'm sure it will be as lovely as the response everyone else got)

Also, a jumper a bought a little while ago, the print is flaking off.. I wash all of my clothes on a 20 wash for 50 minutes. Can't say how many times I have washed it as I'm not sure... but I've not had it too long. But I'm sure il be blamed for that too like everyone else lol.

- your email came through saying that you had already posted it after I had asked for a refund for the jumper as I stated in the email "think you should send me a refund and leave returning the jumper" (meaning I didnt know the jumper had already been sent out...) which it hadn't by the way and I will post the tracking here later on.
I didn't spam you with 8 emails before you replied, if you look again and count them it is simple maths babes.
Post them all, hopefully people will see what a dickish company you really are. -

16. marts 2022
Uopfordret anmeldelse
Save Our Souls Clothing-logo

Besvarelse fra Save Our Souls Clothing

Would you like us to post up all the emails where you swore at us and the 8 emails in six minutes asking why we weren't responding?

Would you like us to post up the bit where you said we were making up that our website says please allow five days for us to process an exchange (which you received in each of the replies to your spam)?

Would you like us to post up proof of postage date and bit you are referring to about yesterday was when it hit the scanning point for a tracked delivery?

Would you like us to post up the bit where you demanded a refund for an item in transit to you?

Would you like us to post a link to the size chart for the item to show the sizing was accurate (maybe your partner has put on some timber through the stress of living with you)?

In the interest of fairness, we will also post up the bit where we told you to stop being a dick (as you were being a massive dick)

Hope this reply has released the endorphins you so desperately crave

Hugs xx

Bedømt til 5 ud af 5 stjerner

Very cool shirt well printed and great…

Very cool shirt well printed and great fit in 6' 2" and 20st and the 3xl fits perfectly very reasonable price and postage was rapid keep up the good work, unlike the 5% bellends I actually read my emails, the replies to some of the 1star review are priceless that alone wants me to buy more stuff from these guys

9. marts 2022
Bedømt til 5 ud af 5 stjerner

Love my jumper

Came within a week the quality of the jumper is fab I've lived in it so comfortable funny to my friends offensive to some snowflakes but hey it's me thanks SOS clothing...

8. marts 2022

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