Smyths Toys Superstores Anmeldelser 

Bonjour, pas de soucis pour le magasin qui expédie rapidement, le problème vient de leur choix de transporteur, ils font appel a DPD qui prend pas la peine de livré jusqu'à chez vous comme prévu, mais qui se débarrasse du colis au premier relais qu'il trouve.
Je ne commanderai plus dans votre magasin tant que vous ferez appel a ce transporteur.

Nous avons passé commande au mois de mai. A la livraison, les colis ont été jetés par-dessus notre portail, sans aucun emballage, aucune protection, les jouets sont évidemment cassés.

Nous les avons renvoyés le 27 mai. Depuis, c'est le silence total : aucune réponse à nos mails, aucun échange, aucun remboursement, aucune information. Nous sommes désormais fin juillet et notre dossier n'a toujours pas avancé.

Un services après-vente inexistant et un manque total de considération pour les clients.

Ordered toys as a birthday present from Smyths online ordered for specific date - pdp delivery attempted delivery to a wrong house number/wrong road then told me I wasnt in and would attempt delivery the next day. Next day no good as was for birthday gift that day and didnt trust they would actually be delivered the next day. You cannot contact PDP direct, so couldnt even ask the driver to come back to correct address. Smyths online customer service not helpful and didn’t even reply, their online chat wasn’t working either. I had to drive to a store to re-purchase gifts for that day! When smyths online did reply they didnt even apologise or offer to refund the delivery fee. I had to ask for both. DO NOT USE SMYTHS ONLINE - go to store or order to be collected at store to avoid disappointment. Incompetence Service !

I’ve shopped here for many years, in stores and on the website, and never experienced any issues.

This changed on Saturday though when I placed an order for home delivery.

The items were out for delivery the very next day and due to arrive with DPD (another company that I’ve not had issues with previously) DPD are aware to leave any deliveries in my front porch regardless to if I’m at home or not.

I had a notification to say my order had been delivered whilst I was out so I assumed it would be in the usual spot, inside the front porch. However, upon returning home I discovered that there was no parcel there. I checked the delivery photo and was shocked to see the parcel outside, in front of the door to the porch!

I was shocked to say the least as not only is it extremely careless to leave a package outside in full view of everyone but it would also have been open to the elements!

Unfortunately I got no where with DPD when trying to find out if the driver actually left it there or if they potentially took it with them so I reached out to Smyths to explain the situation. It took a grand total of 2 emails, just 2, and less than 24 hours later, a replacement order has been created which will be here in time for the occasion the order was needed for.

This is an absolutely amazing turnaround and I cannot thank Smyths enough (big thanks to Sean especially)

Excellent customer service!

I have used Smyths a few times over the past couple of years. Every time the staff have been incredibly helpful. An absolute credit to the company.

Today we went to the Ipswich branch of Smyths Toys to buy a children's slide for my grandchild's birthday. They didn't have it available to order online and it said stock wasn't due in time so unfortunately we had no choice. While there I also decided to look for something else as well.
The slides and outdoor toys were just inside the store but cordoned off so a member of staff would be needed, my husband dealt with this while I looked elsewhere for another present. He found someone, they got one down off the shelf the box was badly damaged, he asked for another as it's a present but was just glared at by the young member of staff so as it's going outside anyway he bought it and put it in the car, I wouldn't have done 😂. Then he found me and helped me choose the 2nd present, we decided on a Little People playset, however these had been rammed into shelves high up with metal mesh in front of them so we couldn't get one down. I went to find a member of staff and it took ages, I found a young man standing in a quiet aisle not doing anything, I explained, he got on his radio and said Rob in fashion could help. So then I had to find Rob, thankfully when I did, despite him also being in a different aisle to the product he was willing to help and was very friendly. The packaging on the item was also ripped, but then it was on all of them because they were squashed onto shelves practically the same size as the product. If it wasn't for Rob I would have given 1 star, got home and the Little People set was the same price on Amazon, so next time I shall just order what I want from there. Some of the staff are friendly and helpful and some, unfortunately, can't be bothered. Also when giving a present it doesn't look good if the packaging is damaged and ripped.

Dit is de eerste keer dat ik bij de webshop heb besteld was wel wat sceptisch vanwege de reviews maar alles ging super kreeg mails en werd op de hoogte gehouden pakket kwam goed aan en alles was goed verpakt bestel der zeker vaker ❤️❤️❤️

Had the grandchildren for the day ordered 2 packs of digital minecoins one each. Short time later received only 1 digital redemption code. Tried ringing customer services and was directed to on line only. After several hours of messages and getting nowhere I had to take the children to buy store gift cards to take home with them.
Being that I paid for 2 and only received one redemption code I have asked for a refund for 1. Am still waiting for them to look into it. I will never ever buy e-cards from them again.

I purchased one single item for £49.00 and got a free next day delivery. The delivery app was useless, it showed as despatched and I waited in all day. Then I called them to be told they tried to deliver but no one in. I explained I was in and have a ring doorbell. They ignored my email and sent me a notification that they had refunded me. Shocking customer service and delivery service!!!! Would never recommend!!!

Very nice place

Très satisfaite pour ma première commande j'ai reçu a temps au plaisir de ma petite je recommande.
Je ferais de nouvelle commande.

Je viens pour rehausser la note!
J'ai bien failli ne pas commander sur le site internet à cause des avis négatifs, et quelle erreur cela aurait été!
J'ai commandé le 20 juillet, et ai été notifiée dans la journée de la préparation de ma commande. Le 22 juillet, j'étais livrée malgré le jour férié (21 juillet, fête nationale belge). Le colis était très bien protégé et les articles intacts.
Rapidité, efficacité et prix attractifs, que demander de plus franchement.

We visited greenbridge Swindon Smyths Toys today to buy three Little Tikes ride-on cars for our grandchildren, and I wanted to say how impressed we were with the customer service.

I asked a young member of staff if he could help us, and he couldn’t have been more polite, friendly, and helpful. He happily offered to collect the three cars we wanted and have them waiting for us at the till. When we got there, he had brought the exact three cars we’d asked for. He even asked another young member of staff to help us carry them out to our car.

The young man on the checkout was also polite and cheerful, making the whole experience a pleasure from start to finish.

Well done, Smyths Toys, for employing such helpful, courteous staff. They are a real credit to your store, and excellent customer service like this deserves to be recognised. We’ll definitely be back!

I brought wooden swing set 4 months ago out of smyths and the wood already splitting i emailed customer service team for refund or replacement but apparently the splits in the wood is completely normal I'm not happy as we paid alot for this swing set for it not to last longer then a year

Me and my partner attended wessington way smyths today looking at travel systems. A lovely lady (Emily) went above and beyond to help us. Testing out different isofix bases in my partners car to make sure they would fit, in the end we decided on the Joie finiti travel system. We couldn’t be happier with Emily’s customer service skills and will definitely be going back for more baby bits 🥰

I purchased an RXTR Home Coach Interactive Football Rebounder for my grandson’s birthday on 06/07/2026, paying through PayPal. Smyths confirmed the order the same day, and their system showed the parcel as “Ready for Dispatch”.

From that point onwards, the service I received from Smyths was unacceptable.

Although the parcel was collected and scanned into the delivery network on 06/07/2026, I received no communication whatsoever from Smyths regarding any issues, delays, or problems with the order. At no stage did Smyths contact me to advise, support, or intervene, despite the order clearly failing to progress as expected.

On Monday 13/07/2026 one day before the parcel was returned Smyths emailed me asking for feedback on “their service”. This was particularly frustrating, as the order had not been delivered, no update had been provided, and no explanation had been offered. The following day, 14/07/2026, the tracking updated to confirm the parcel had been returned to Smyths at their request. Again, Smyths did not contact me to explain why they had requested the return or what would happen next.

Smyths provided no updates, offered no assistance, and took no responsibility for the failed delivery of a birthday present. Their complete lack of communication left me to chase information, make unnecessary journeys, and deal with the consequences of a situation entirely within their control.

This experience was completely avoidable. Smyths’ failure to communicate, support their customer, or manage their own order process resulted in wasted time, wasted fuel, and a birthday gift that never arrived.

Based on this experience, I will not be purchasing from Smyths Toys again.

Thank you for making sure my 3-year-old son didn’t receive his birthday present on his special day. This is completely unacceptable.

I cannot understand how a company like yours, working in partnership with DPD, can fail so badly at something as basic as delivering a parcel. Why wasn’t it left with a neighbour if that was an option? Why wasn’t it prioritised for delivery the very next day? Instead, you chose to let down a young child on one of the most important days of his year.

To you, this may have been just another parcel. To my son, it was his birthday present. A child doesn’t understand delivery delays or excuses—he only knows that his gift never arrived.

You should be ashamed of the way this was handled. I will be sharing my experience publicly across review platforms and social media so that other customers know what they may face if they choose to order from your company. People deserve to know how little care was shown in a situation that meant so much to a family.

Kinderfahrrad gekauft nach einem Jahr war der Schraubkranz aus China defekt.Der Schuldige ist natürlich der 10Jährige Fahrer des Kinderfahrrads.

Un responsable du magasin CATASTROPHIQUE( il s'est presenté comme tel mais au vue du niveau de professionalisme, j'en doute fortement... ), ce personnage en question m'a clairement manqué de respect devant ma femme et mes enfants en tentant de me faire taire alors que je lui souligné un soucis d'affichage de prix dans un rayon!
A FUIR!

Just received cleo the caterpillar for my greyhound and iam disappointed. There is hardly any stuffing in the middle whilst the front and back are stuffed like it should be .
Quality isn't has good as it used to be