Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Se mere
Virksomheden har svaret
I had problems with rejected submissions from my BrightPay software, I rang Smart Pensions and spoke with Isabel, who was extremely knowledgeable and helpful, not only about the Smart Pension websi... Se mere
Virksomheden har svaret
I have only had one dealing with Smart Pension's support team but the experience was second-to-none. A very polite and friendly agent who was unbelievably helpful and settled all the queries I had.
Virksomhedsoplysninger
Om Smart Pension
Skrevet af virksomheden
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktoplysninger
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Isabell is very helpful and…
Isabell is very helpful and knowledgable - one of the easiest people to speak to and explain the problem - sorts it out while not making you feel stupid
15. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
upload query
Anna was extremely helpful, patient and understanding of my query. Thank you very much Anna.
22. maj 2026
Besvarelse fra Smart Pension
Hi Michelle,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Resolving Issues.
I received the help from a very patient and helpful individual named Philippa. Without Philippa's assistance I would not have accomplished the backlog of work. She guided me through each step to ensure our company records were updated. I learnt a great deal in the whole process too.
21. maj 2026
Besvarelse fra Smart Pension
Hi Abeda,
We’re so happy to hear that Phillippa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Customer Service
The employee I spoke with the 2nd time I rang with a query Adam was very thorough and helpful.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Jill,
Thank you so much for your feedback about your experience with Adam – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Rebecca
Rebecca was very helpful & talked me through the process of adding a new employee.
21. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very helpful
I have rang the helpline today as I needed to amend a pension contribution and the lady I spoke to was very helpful and knowledgeable. Helped me sort my problem within minutes.
21. maj 2026
Besvarelse fra Smart Pension
Hi Stacey,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and that our team was able to assist you quickly and effectively.
We did notice that a one-star rating was selected, which doesn’t seem to reflect the feedback you’ve provided. If this was unintentional, we would be grateful if you could update the star rating to match your experience. If there was something you remain unhappy about, we would ask you to let us know more about this by completing a contact form here https://visit.smart.co/3qdw9I6.
Either way, though, thank you again for your kind comments — we truly appreciate it.
Thanks,
Smart Pension
Papdis File Issue
Anna helped me through the issue in a calm, courteous and friendly manner and attitude. She made sure that I was better educated for next time!
21. maj 2026
Besvarelse fra Smart Pension
Hi Lewis,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Shocking experience trying to obtain…
Shocking experience trying to obtain information on behalf of my client, completely amateurish.
Robert
IFA
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Robert,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We have identified the case you are referring to and provided a detailed response to you yesterday outlining the circumstances. We appreciate you raising your concerns and will take your feedback on board as we continue to review our processes.
Thanks,
Smart Pension
Anna was super helpful
Anna was super helpful, talked me through what I need to do, informed me what form was required and even offered to send me a draft form. Thank you.
21. maj 2026
Besvarelse fra Smart Pension
Hi Kristine,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Rebecca was very helpful
Rebecca was very helpful, and helped me to problem solve my query to a satisfactory resolution.
20. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re delighted to hear that Rebecca was able to help you with the query, and thank you for leaving a review. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Isabel was super helpful and very…
Isabel was super helpful and very efficient. Great service, thank you very much indeed
20. maj 2026
Besvarelse fra Smart Pension
Hi Polly,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Joanne Gray was so helpful
Joanne Gray was so helpful, resolved my query very effectively and helped guide me to the area I need online for any future information .
20. maj 2026
Besvarelse fra Smart Pension
Hi Justine,
We’re delighted to hear that Joanne was able to resolve your query. Thank you for leaving a review. If you need any more support please let us know.
Thanks,
Smart Pension
Outstanding
Absolutely outstanding customer service, everything was broken down and explained to me without being patronising.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Dan,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had a really goHelpful and professional supportod experience with…
I had a really good experience with Smart Pension. The customer service team was helpful, clear and professional, and they explained exactly what needed to be done. The issue was handled quickly and the guidance I received made the process much easier. Thank you for the support.
19. maj 2026
Besvarelse fra Smart Pension
Hi Gosia,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Faith
Faith
Faith was really helpful in dealing with my queries and very reassuring, taking the time to understand my query and answer it.
19. maj 2026
Besvarelse fra Smart Pension
Hi Katie,
We’re so happy to hear that Faith provided you with such a great experience. Thank you for taking the time to leave a review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Great customer service
Anna helped me with my query and then went above and beyond by showing me additional features within the system so I could have a greater experience throughout the portal.
19. maj 2026
Besvarelse fra Smart Pension
Hi Estelle,
We’re so happy that Anna provided you with such a great experience. Thank you for taking the time to leave a review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Rebecca was extremely helpful
Rebecca was extremely helpful and so patient. I had a lot of questions and things to go over in my phone call today but Rebecca made me feel at ease to ask away and was extremely helpful! 5 star customer service.
19. maj 2026
Besvarelse fra Smart Pension
Hi Sophie,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Rebecca was amazing and solved my issue…
Rebecca was amazing and solved my issue quickly. She knew exactly what the problem was and got it sorted.
18. maj 2026
Besvarelse fra Smart Pension
Hi Sajjad,
We’re delighted that Rebecca was able to solve your issue. Thank you for leaving a review. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Very good
Lisa was extremely competent and helpful in sorting out a many issues regarding re joiners.
She was very helpful and managed to solve all the issues I had.
Very grateful and excellent service.
18. maj 2026
Besvarelse fra Smart Pension
Hi Angela,
We’re delighted to hear that Lisa was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca was very helpful and patient…
Rebecca was very helpful and patient and explained things in great detail with excellent support.
18. maj 2026
Besvarelse fra Smart Pension
Hi Kirsty,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.