I recently purchased a Landrover at JLR Swansea.
We initially popped in to the show room and we waited ages for someone to acknowledge / greet us, so we decided to revisit on a different day in a hope that our experience would be different.
When we revisited, we were soon greeted and helped by Chey. My requirements were quite specific, along with the price. Chey was efficient and got to work immediately and found us a couple of different vehicles to look at. He was helpful and easy to reach for communication throughout the process. There was some delay in getting invoices and warranty documents from the admin team but these were sent through from Chey, once I had chased them up.
If you’re thinking of buying a car from JLR Swansea, ask for Chey!

Great service and made very welcome as soon as we arrived in the showroom,plenty of help especially with the handover.

What made my experience great? I can answer in two words: George Perkins! he was excellent through out the process, from initial viewing to buying. He was extremely polite, knowledgeable and professional, which was very much appreciated, making the whole process an enjoyable experience.

Brilliant sales team, best Land Rover dealership in Wales. Very attentive, friendly and professional.

Fantastic experience with Richard Bates!
He went above and beyond to make the car-buying process smooth, easy, and enjoyable.
Extremely knowledgeable, friendly, and professional. I couldn't be happier with my purchase - highly recommend Richard!

Richard Bater the sales guy was great

Excellent sales team

Having previously bought 5 cars from Landrover, and in the last year giving 2 referrals which resulted in sales, purchasing this car was the worst experience I've had in 8 years.

With 2 salesmen handing in their notice, nobody seemed to take responsibility for my new deal.

One salesman who has since handed in his notice argued with me about my needing to pay a sum in addition to the finance - it seems that he had not even bothered to familiarise himself with the details of my new contract before ringing me. I would have expected that, working for a premium brand, he should be fully conversant with the deal before contacting the customer.
I also had to ring and find out when I needed to put my private plate on retention - again, this is something that should have been noted already by the sales team and contact made with me to discuss.

This did not made me feel like a valued customer who has supported and promoted your business.

After receiving a phone call from Amy the sales manager (who has been fantastic) the service I received did improve.
However, on handover of the new car (Discovery sport) we noticed the 2 front door seals are faulty, meaning that the doors are not closing unless slammed shut. Amy and Richard addressed this straight away when we pointed this out and parts are on order. In addition, the mudguards we requested at the time of ordering the car had not been fitted before handover. Therefore we are booked in to bring the car back for both the seals and mudguards on 18 December.
Whilst I appreciate that the issues are being addressed, I would have expected the issue with the seals to be picked up when the car was received at the garage and prepared ready for handover. The front passenger door seal is the worst and the door never shuts if closed as you should be able to - without slamming.
I hope that, once the above issues have been resolved, we will not need to visit the garage again apart from normal servicing, etc.
We do appreciate everything Amy and Richard B have done to make up for any shortcomings.

Timley response - with super effiiciency

A very thorough and personal service with access to members of staff directly.

Richard was very helpful throughout the purchase of my new car
Would recommend

Richard and Cam made my purchase experience perfect. I couldn't have asked for a better service. Highly recommended.

I couldn't be more disappointed with you contacting me!!! I feel sick over this.

I have recently purchased a Range Rover Velar from the Sinclair Land Rover Swansea branch and I have been blown away from the first class service I have experienced from the Sales Exec Scott Llewellyn. From the initial meet where we discussed the vehicle and spec I desired, to the constant updates received every day on where he was with the search and then arrival of the car onsite, it was faultless. The car he found was in as new condition with the exact specification and the handover experience that followed was like nothing I have ever experienced in any other dealership. Thank you for finding our dream car Scott and providing a service that will bring us back again for many years to follow. I cannot recommend this dealership and Scott highly enough. :-)

Fantastic service from start to finish!

Nicky Boyce, Jamie and Marc Roberts made the process so smooth!

So pleased with my car. Looking forward to a long term relationship with them.

Thanks again

Whilst the upgrade to soft wear had some issues and needed an additional visit, Ben provided excellent service and ensured that the additional visit did not have any impact on me. Collecting and delivering vehicle in absolutely horrendous weather.

Professional, polite service, on time with almost live updates. Can't ask for any more !

Amazing service from start to finish. I dealt with George Perkins and he was brilliant. Very helpful, welcoming and professional. Giving regular updates with the process of the car. Could not fault my service at Sinclair Land Rover and so glad George was able to help me find my dream car. Thank you

Chey Currie looked after our whole experience at Sinclairs, with a helpful friendly and very professional approach. We were greeted with coffee and welsh cakes, to put us at ease, as we were undecided as to what we were going to do. He lead us through the whole process, explaining everything in full, and easy to understand. We were extremely happy with the process and purchase of our new vehicle.

A very professional service provided by Scott Llewellyn in LR Swansea, assisting in the purchase of two new vehicles. Very knowledgeable and responsive and a good salesman.