Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We’ve been working with Shoptimised and the results have been brilliant. We’re now selling products we had never sold before, and the support from our Customer Success Manager, Linda, has been amazing... Se mere

Bedømt til 5 ud af 5 stjerner

We employed Shoptimised's incremental services at the start of the year and they have exceeded all my expectations, providing impressive results right from the off. Since then, they have managed to su... Se mere

Bedømt til 5 ud af 5 stjerner

We've had a really positive experience working with Shoptimised. They've run an incremental campaign for us, and the Shoptimised platform is really easy to use and helps us track our progress clea... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible company. Cold called offering their services and very poor/non existent results. They kept moving the goal posts on why the result were so poor. Parted company after 5 months. Promised the... Se mere

Virksomhedsoplysninger

  1. Udbyder af e-handelsløsninger

Skrevet af virksomheden

We enhance the digital potential of online businesses through our innovative and award-winning Product Feed Optimisation, Google Shopping and Incremental Sales software.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

289 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 40 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

We have been very happy with the…

We have been very happy with the performance of our campings in Shoptimised. Advertising with their incremental software has really helped some of our less popular products take off on Google. The support you received with the campaign is also very good with monthly check-ins from a dedicated account manager.

5. november 2024
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Bedømt til 5 ud af 5 stjerner

We’ve been working with Shoptimised for…

We’ve been working with Shoptimised for about a year, and they’ve been a game-changer for our business! Since they took over our Google Ads management, our revenue has seen a noticeable increase, and we couldn't be happier with the results. Not only are they experts in what they do, but they’re also incredibly friendly and easy to work with. They take the time to understand our goals, communicate clearly, and always keep us in the loop. We’d highly recommend Shoptimised to any business looking to improve their ad performance and grow their revenue.

7. november 2024
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Bedømt til 5 ud af 5 stjerner

Couldn't recommend them enough

We've worked with Shoptimised for over 5 years now, mainly to provide CSS and feed optimisation services for our clients.

We couldn't recommend them enough - a great company to work with and the software they provide is spot on.

7. november 2024
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Bedømt til 5 ud af 5 stjerner

Game changer

Game changer! We have worked with Shoptimised for the best part of this year, and it is so easy and has massively helped performance of our PPC campaigns. The support is great, too. I have liaised directly with Will, and nothing is too much trouble. If you're running ecom PPC campaigns, you need software like this, and Shoptimised is the best I have come across in my 14 years of paid media.

7. november 2024
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Bedømt til 1 ud af 5 stjerner

Avoid if possible

Avoid. Worked with Shoptimised last year after agreeing a fee of 2.5% of revenue generated. All went well for a few months until we realised that their fee invoices were much larger than expected. We then requested detailed breakdowns of every invoice and found out that Shoptimised was not only claiming for completed sales it was also claiming for sales where the customer only put something in the basket then left the website. There is no revenue generated in these circumstances but Shoptimised think they are entitled to 2.5% of these phantom sales.

We have provided evidence of these cancelled transactions to them but they are not interested and are now taking us to Court.

The Shoptimised system itself is ok but it's nothing special and a competent Google Ads specialist could replicate their system at little or no cost.

Best avoided.

6. november 2024
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Shoptimised-logo

Besvarelse fra Shoptimised

Hi Steven,

Thank you for the review.

We worked with you from Nov 2022 to Feb 2024 in which you have paid 9 invoices up until Jul 2023 and then did not pay any further invoices despite continuing to use our service until Feb 2024.

As explained previously, we work with the Google Ads tracking that you set up and control. All revenue we reported to you was taken from your Google Ads account via the Google Ads API and when you asked us for more detail it was provided to you based upon the data from within your Google Ads and Google Analytics.

From Nov 2022 to Jun 2022, the tracking within your Google Ads account was using the data from your Google Analytics account.

Within the month of June 2023, your Digital Agency set up a new GA4 Analytics account. However that wasn't used within your Google Ads account. Instead, also within June 2022, your Digital Agency created a new conversion tag via the Google Ads website tag which was installed via the Google Tag Manager. That tracking was called 'Thank You Tracking' as it was set up on the Thank You page and it would confirm sales on pages such as https://www.mowers-online.co.uk/checkout/order-received/125315. At the time this happened, it also caused your account to double track which we brought that to your attention and resolved it.

You stopped paying invoices as of Jul 23 and first raised the issue of "failed finance applications" in Aug 23 but didn't provide evidence until Sept 23.

You provided evidence of some of these failed finance/cancelled transactions and we removed those values for you or provided credits notes/refunds. On the screenshots you provided the status of the order was shown as 'Cancelled' and the payment was stated as "via Apply for Finance".

You then told us there were more, but that you could not provide evidence of all and instead sent us a list again, stating "I have reattached the list of failed transactions to this email. Please identify a random selection of transactions and I will provide you with the details."

We asked for full details on every transaction, but you only wanted to provide us with a sample.

On the 18th March 2024, we emailed you agreeing to a sample size. We then chased you for that sample from Mar 24 until Jun 2024.

Within the sample sent, it was proven that some transactions were cancelled but some were genuine sales. Due to the inaccuracy in the sample, we again asked for full details of all sales which we didn't get.

We have tried to settle this matter amicably and it was only recently that you stated that we were "claiming for sales where the customer only put something in the basket then left the website". You provided no evidence about this and if that were genuinely the case, it could only be happening due your Google Ads conversion tracking being installed incorrectly by you or a third party with access to your website and Google Tag Manager.

As we felt that we had exhausted all options and upon you stating on Oct 24th that you will only pay our fees if "I am ordered to by a judge from the Small Claims Court" we have therefore submitted the claim to a Small Claims Court which has prompted your 1 star review, 8 months after our service was stopped.

To suggest "We have provided evidence of these cancelled transactions to them but they are not interested and are now taking us to Court" is untrue. The truth is that you provided some evidence of cancelled transactions and they were refunded.

To suggest that we are "not interested" is also untrue as we have been exchanging emails and calls with you about this since Jul 2023, 90% of which are initiated by us. Whilst continuing to work in good faith until Feb 2024.

Once the Small Claims Court has come to it's decision, we'll update our reply here and on your Trust Pilot reviews page here: https://uk.trustpilot.com/review/www.mowers-online.co.uk

We're always happy to discuss this further to try and reach a fair and amicable resolution.

Regards,

Team Shoptimised

Bedømt til 5 ud af 5 stjerner

We have been working with Shoptimised…

We have been working with Shoptimised for the past 5 months, integrating their services alongside our core advertising accounts. They have delivered beyond expectations, successfully driving sales from products that previously saw minimal engagement in our main campaigns at our target ROAS. The support from our dedicated customer service manager and account manager, Gemma and Beth, has been excellent. We appreciate the ongoing communication and the regular insights they provide, offering tailored recommendations to maximize the value of the service. Highly recommended for any business looking to enhance their ad performance.

3. oktober 2024
Bedømt til 5 ud af 5 stjerner

Shotimised does what it says on the tin.

Lee @ Shoptimised takes the time to listen and respond accordingly. Shoptimised have been good for us, helping us sell our slower products. We have just taken advantage of the client feed feature within Shoptimised, and the early indication is that this feed works brilliantly. Thanks Lee.

13. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Shoptimised excels in delivering…

Shoptimised excels in delivering innovative and effective advertising solutions for us. They have boosted our ROI which has proven to be better than what we expected. Thank you to Linda and the team for taking care of this for my business.

1. august 2024
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Bedømt til 5 ud af 5 stjerner

Highly recommended

We've been with Shoptimised for about a year now and we have recently asked them to manage our entire Google Adwords account as we've noticed such good results. Thank you Shoptimised especially our Account Manager Jade who is fantastic. Would highly recommend.

18. juli 2024
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Bedømt til 5 ud af 5 stjerner

Promising so far

We have started working with Shoptimised in May to help us with our Sam Edelman website, and so far we have enjoyed working with them. They have been friendly and always ready to provide more information when needed. The results have been promising so far so looking forward to working with them in the future.

12. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very impressed!

Very impressed with our initial results to help increase sales on non converting products. Excited to see what more we can do! Lee gives us great support, he constantly checks in to make sure we are satisfied with their service, and is helping us to achieve a great ROAS on products we were missing on our google shopping campaign, I would highly recommend.

10. juli 2024
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Bedømt til 5 ud af 5 stjerner

Shoptimised - Wonderful Support and Knowledge

The knowledge of the Shoptimised team and the assets they have available to them are excellent. Their custom online dashboard makes comparisons and data collection easy. Equally, the onboarding and implementation was seamless, and we were able to start working with Shoptimised very quickly.

Our Account Mgr, Gemma B, provided fantastic support throughout our time with Shoptimised - going above and beyond to help identify account and keyword improvements. My thanks goes out to her, and the rest of the team.

10. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We have worked with Shoptimised for…

We have worked with Shoptimised for over a year and have seen great results on both sites. In a challenging retail environment, Shoptimised has generated the additional turnover needed to stay on track and hit targets.

The customer service team is always on hand to answer any questions and provide support where necessary.

17. juni 2024
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Bedømt til 5 ud af 5 stjerner

Exceptional Service and Support from Shoptimised - Highly Recommended!

We are sharing our recent experience with Shoptimised, particularly our call with Craig. Craig thoroughly explained the feed and necessary actions during our highly productive session. The primary goal was understanding the process, and Craig clarified it comprehensively.

Throughout our discussion, we asked several additional questions, all of which Craig answered in great detail.

Overall, it was an informative call, and we appreciate Craig's clear and detailed explanations.

Excellent Customer Service

We also want to highlight Chelsea's exceptional customer service. She answered all our questions promptly and clearly. Our results are great, and growth is always their top priority.

Shoptimised truly puts the customer first, and their support structure is brilliant. Unlike other companies that charge after an hour, Shoptimised is there to solve any issues or queries without additional costs.

Highly Recommended

Shoptimised is a top-quality company that we highly recommend. At Sealants & Tools Direct, we appreciate their commitment to excellent service and support. They consistently deliver results and ensure their customers are well taken care of.

Thank you, Shoptimised team, for your outstanding service and support!

Best regards,

Sealants & Tools Direct

10. juni 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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