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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We’ve been working with Shoptimised and the results have been brilliant. We’re now selling products we had never sold before, and the support from our Customer Success Manager, Linda, has been amazing... Se mere

Bedømt til 5 ud af 5 stjerner

We employed Shoptimised's incremental services at the start of the year and they have exceeded all my expectations, providing impressive results right from the off. Since then, they have managed to su... Se mere

Bedømt til 5 ud af 5 stjerner

We've had a really positive experience working with Shoptimised. They've run an incremental campaign for us, and the Shoptimised platform is really easy to use and helps us track our progress clea... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible company. Cold called offering their services and very poor/non existent results. They kept moving the goal posts on why the result were so poor. Parted company after 5 months. Promised the... Se mere

Virksomhedsoplysninger

  1. Udbyder af e-handelsløsninger

Skrevet af virksomheden

We enhance the digital potential of online businesses through our innovative and award-winning Product Feed Optimisation, Google Shopping and Incremental Sales software.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

289 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 40 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Impressive Results

We employed Shoptimised's incremental services at the start of the year and they have exceeded all my expectations, providing impressive results right from the off. Since then, they have managed to sustain that growth and improve on those results month after month. Very happy with their services.

12. maj 2026
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Bedømt til 5 ud af 5 stjerner

A great team to work with overall!

We've had a really positive experience working with Shoptimised. They've run an incremental campaign for us, and the Shoptimised platform is really easy to use and helps us track our progress clearly.

Communication and support have been excellent — we have regular meetings, and there's always someone available when we need help. Claire has been especially helpful and understanding throughout. Whenever we need updates or specific collections pushed, Claire makes sure everything gets done quickly and efficiently.

A great team to work with overall!

1. maj 2026
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Bedømt til 5 ud af 5 stjerner

We’ve been working with Shoptimised and…

We’ve been working with Shoptimised and the results have been brilliant. We’re now selling products we had never sold before, and the support from our Customer Success Manager, Linda, has been amazing throughout. She’s always helpful, proactive, and genuinely cares about our growth. Highly recommend giving Shoptimised a try!

12. maj 2026
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Bedømt til 1 ud af 5 stjerner

Stay away from this company they don't…

Stay away from this company they don't do nothing only take sales on your brand traffic take all the sale from brand traffic just to make there commission if you want to lose money use them best of luck,other than that they don't do nothing we work more than year with them all we see is steal the branded traffic to keep the commission amount high stay away at all cost

22. maj 2025
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Bedømt til 5 ud af 5 stjerner

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We’ve had a great experience working with Shoptimised for the management and ongoing maintenance of our Google Ads campaigns.

From the outset, their team demonstrated a strong understanding of campaign structure, keyword targeting, and budget optimisation. They took the time to properly review our existing setup, identify inefficiencies, and implement clear improvements that quickly made a noticeable difference in performance.

Communication has been consistent and transparent throughout. We receive regular updates, clear reporting, and practical recommendations rather than generic advice. It’s clear they actively monitor and refine the campaigns rather than simply “set and forget.”

Since working with Shoptimised, we’ve seen improved lead quality, better cost control, and a stronger overall return on ad spend. Their proactive approach and attention to detail have given us confidence that our advertising budget is being managed effectively.

Big shout out to Zach for his ongoing technical support, keeping things running super smoothly! His responsiveness and technical know-how have been a real asset to our campaigns.

We’d highly recommend Shoptimised to any business looking for reliable, results-driven Google Ads management.

13. februar 2026
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Bedømt til 1 ud af 5 stjerner

Very bad experience

Very bad experience. Made a lot of losses and then was forced to pay their bills. I would highly recommend on not using as they will force you to scale your campaign for their commission but it will not be profitable.

1. januar 2026
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Shoptimised-logo

Besvarelse fra Shoptimised

We take feedback seriously, but this statement is misleading. Allow us to add some context.

ROAS expectations were discussed during onboarding, and a target ROAS was agreed with your team on 2 June, alongside the outlined strategy. Your account had multiple overdue invoices, and, in line with our process, campaign activity was paused while the account was in arrears.

Our agreement also states that campaigns must not be altered by the client or a third-party agency. This happened on several occasions, despite being raised with your team, and it negatively impacted performance. There were also instances where account access was removed, and communication stalled while we were actively working to restructure and improve the account, which limited what we were able to implement and support.

We made several attempts to support performance and restructure the account. On 17 October, our Head of Performance reviewed the setup with you and supported a margin-based approach, and it was agreed that one of the overdue invoices would be paid. Here, you confirmed in writing that Google Ads access had been restored and requested the outstanding invoice with a proposed payment plan. You also noted that you had not realised your Google campaigns had been loss-making. For clarity, our reporting separates Shoptimised incremental activity from your core campaigns, which remain under your control unless otherwise agreed.

Following your decision to end services, you contacted us again on 7 January for tracking support, and we responded as a gesture of goodwill.

If you would like a formal review, please email hello@shoptimised.co.uk with your business name and the email linked to the account. A senior member of the team will review the timeline and respond directly.

Regards,

Team Shoptimised

Bedømt til 5 ud af 5 stjerner

Worked with Shoptimised for a number of years - we are very happy with the results

Having worked with Shoptimised over the last 5+ years we've seen impressive uplifts and growth from their campaigns. Since we've run with incremental ads we have been able to gain traction on far more SKUs than before. The team are always at hand to answer questions with regular calls to ensure that their performance runs inline with our targets.

19. januar 2026
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Bedømt til 1 ud af 5 stjerner

Didn't end well!

Shoptimise performance was average while we were actively using their services, communication was ok and support was helpful at the time. However, our experience changed significantly once we decided to leave.

After exiting, an invoice was very quickly passed to a debt collection agency without any meaningful attempt to resolve it directly with us. This resulted in an additional cost of £355, which felt completely disproportionate and unnecessary.

The main issue wasn’t the service while onboard, but how aggressively things were handled once we were no longer a client. It felt like there was little interest in discussion or resolution once our business relationship ended.

I’m leaving this review to warn other businesses: Shoptimise are fine when they have your business, but be extremely careful when leaving and make sure everything is clearly settled in writing before you do.

18. januar 2026
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Bedømt til 1 ud af 5 stjerner

I am extremely disappointed with my…

I had a terrible experience with Shoptimised. I ended our services in February and made it clear we were no longer working together, yet months later they went ahead and spent £138 on a Google campaign without my permission. They told me they were deleting and pausing their campaigns, but instead they ended up spending my money. Because of that, I had to pay my marketing team £1000 to fix the damage and lost a further £1800 deposit. All of this over a mistake that should never have happened.

When I called them, I was spoken to like an idiot and treated with no respect at all. They tried to make it sound like it was my fault and claimed we were notified, which is completely untrue. They also made changes to my Google account without approval and caused a lot of disruption to my business.

I have already told other retailers I know about what happened and will keep doing so. No one should have to deal with a company that acts this carelessly and unprofessionally.

28. oktober 2025
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Shoptimised-logo

Besvarelse fra Shoptimised

Hi Jewel, we’re sorry to hear you feel this way. We take concerns like this seriously, so we want to add some factual context.

Your campaigns were paused after multiple overdue invoices remained unpaid. Once the account was brought up to date, activity was restarted in line with the existing agreement, and a notification email was sent to the account contact confirming campaigns were live again.

You then contacted us to cancel and stated you had not received any notification to inform you that campaigns would resume. Shortly afterwards, you replied to that same email.

You also mentioned you had been in touch with our credit control team to request that the campaigns not be restarted. We reviewed our records and could not find any correspondence to support this.

The campaigns ran for a short period on a small budget. We appreciate you may have been unhappy with the restart, but we do not recognise the claim that spend was applied “without permission” or that changes were made outside of agreed terms.

We cannot discuss further account specifics publicly, but we are happy to review everything with you properly. Please email hello@shoptimised.co.uk with your business name and the email linked to the Google Ads account, and a senior member of the team will confirm the full timeline directly.

Regards,

Team Shoptimised

Bedømt til 5 ud af 5 stjerner

THE Shopping feed solution for smart ecom brands

We've been agency partners with Shoptimised for over 4 years now and their solution is second to non, with it's intuitive user interface, easy onboarding process and amazing team, with great support. This allows our experts to explore leading initiatives like incremental sales; a low risk solution to selling products via shopping that aren't serving in the main account... every client's dream! Will and the team are always keeping us up to date and we are excited to see where our partnership goes and what you guys do next!

13. juni 2025
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Bedømt til 1 ud af 5 stjerner

Scam artists stay away

Scam artists stay away. They’ll promise you they’ll convert non-converting items, but instead, they’ll create a new campaign to sell the item that was regularly selling.

25. oktober 2024
Uopfordret anmeldelse
Shoptimised-logo

Besvarelse fra Shoptimised

Dear Basir,

Thank you for taking the time to leave a review.

We wanted to reply with a timeline of events based on our time working with you.

Your campaign started with us on 16/09/2024.

You received your first performance updated from us on 18/10/2024 and 19/11/2024.

Based on your performance, you increased your budget increase by 33% on 28/11/2024.

Having missed your agreed payment date, you promised payment on 03/12/2024.

We then chased you in relation to that payment on 13/12/2024 & 16/12/2024.

Despite chasing that payment, we kept working and provided you with a performance update on 19/12/2024.

We then chased for payment on 20/12/2024 & 02/01/2025 whilst still working.

After receiving no payment, we paused our work on 03/01/2025 and chased again 09/01/2025.

You responded on 10/01/2025 via email citing a concern to which we responded on the same day.

We chased you on that response on 20/01/2025 and 23/01/2025.

We left you a voicemail on 24/01/2025 and emailed you again on 27/01/2025.

We then emailed again 11/02/2025 offering a call to discuss and again emailed on 13/02/2025.

We sent a letter to you on the 19/02/2025 that invoices were still overdue that action may be taken to recover if payment want not made.

You then emailed us on 20/02/2025 stating...

Thank you for your email.

I am writing to express my disappointment with the lack of communication regarding this outstanding balance. I have previously requested to speak with a member of your team about this matter, but I have not received a call or any information regarding the invoice.

Furthermore, I am concerned that I have not received any information regarding whether Shoptimised has met the targets we agreed upon when we signed up for your services.

I would appreciate it if you could provide me with this information and clarify the details of the outstanding balance.

Sincerely,
Basir

We responded to your email answering your questions on the same day (20/02/2025) and sent you a further email on 25/02/2025.

After no response, we emailed again on 05/03/2025 and then again on 13/03/2025.

We asked you for another call on 26/03/2025, tried to contact you via your website live chat on 01/04/2025 and left another voicemail for you on 10/04/2025.

After all of these attempts failed to get your response, you're outstanding invoices were passed for collection.

We received a call from your colleague on 30/04/2025 raising a concern that you had not raised to date. But we advised that the issue was now with collection and no longer with ourselves.

You emailed us again on 06/05/2025 claiming no data had been provided, despite us sending you performance updates monthly whilst having direct access to the exact same data that we do inside your own Google Ads account which you had now removed our access from.

In turn, you have provided no evidence relating to your claim or concerns and have ignored the vast majority of communications that we have sent, ignoring any and all opportunities to discuss your concerns over a 7-month period. We have acted professionally throughout whilst you did not pay any of the agreed invoices.

On 09/05/2025, you paid 50% of outstanding invoices and created a 1-star Trustpilot review.

Despite the libel nature of your review, we're happy to leave this review live and we invite all to read the timeline of communication so they can make their own conclusions as to whether or not your review is fair and accurate, or you're simply upset by having to pay for a service that you utilised and have since avoided paying for.

For those reading this review, it was left by the company www.industrialmaestro.com (https://www.trustpilot.com/review/industrialmaestro.com)

Regards,

Team Shoptimised

Bedømt til 5 ud af 5 stjerner

Working with Shoptimised

Get The Label have worked with Shoptimised for over 5 years. In that time our PPC performance has gone from strength to strength. Shoptimised certainly have their finger on the pulse of the channel and work with us on both our annual paid strategy whilst flexing it monthly to respond to the vagries of the retail environment.

3. april 2025
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Bedømt til 5 ud af 5 stjerner

We have now been with Shoptimised for…

We have now been with Shoptimised for just under a year now and we have certainly seen an incremental increase in sales on our previous non selling products via google.

The supporting software is also easy to navigate and a great add on for any business.

Staff are very helpful and have great industry knowledge, I would recommend......

One Stop for Safety Limited

27. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

So far, so good!

We onboarded with Shoptimised within the past month and have seen fast results! Would really recommend the incremental campaign service for anyone struggling to make website sales for underperforming products on Google ads. Great stuff!

18. februar 2025
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Bedømt til 5 ud af 5 stjerner

Shoptimised has been integral

Shoptimised has been an integral part of our digital growth strategy this year.

The team worked collaboratively with us to maximise our marketing efforts across some of our busiest months as an online retailer. We’re delighted with the impact Shoptimised has had and are looking forward to working together again this year”

30. januar 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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