Shocking customer service !! Item ordered wasnt delivered and their response was copy and pasting the same email three times - not interested that i hadnt received the item i had paid for! Do not us... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve been shopping with Shoeaholics for years, it’s my go to place for designer trainers. They offer great value for money, excellent choice, quick and efficient delivery and I’ve never had any issues... Se mere
Virksomheden har svaret
I've requested a full refund on 1st day for shoes that unfortunately are too tight, unfortunately the link won't accept my reference number shown on the invoice! I've emailed several photos aski... Se mere
Virksomheden har svaret
Perfect. Item arrived promptly and as described. They have some amazing deals on their website. I had a previous order where the item was defective.... Shoeaholics apoligised, issued me a full re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Kontaktoplysninger
24 Britton Street, EC1M 5UA, London, Storbritannien
- help@shoeaholics.com
- www.shoeaholics.com
3,2
Middel
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Another great buy great price great…
Another great buy great price great quality
8. februar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Carla, thank you for this review. We appreciate you getting in touch with us to let us know your thoughts about our service. Kind regards, team Shoeaholics.
Besvarelse fra Shoeaholics.com
Hello Lorna, thank you for leaving this review. We truly appreciate you reaching out to share your thoughts about the experience.Kind regards, Team Shoeaholics
Besvarelse fra Shoeaholics.com
Hello Maggie, thank you for leaving this review. We truly appreciate you reaching out to share your thoughts about our service. Your feedback is incredibly valuable to us. Kind regards, Team Shoeaholics.
This website is absolutely fantastic I…
This website is absolutely fantastic I mostly ordered all my shoes and hand bags on this site as they are a reasonable price range.
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Sarah, thank you for taking the time to leave this review. We genuinely appreciate your feedback and we hope you love new purchases. Kind regards, Team Shoeaholics.
Terrible customer service
Tried to return a pair of boots back and there was an error on the Portal. Messaged Shoeaholics three times and they have never got back to me? Poor customer service, will not be ordering from them ever again.
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Amanda,
Thank you for leaving us a review. I'm sorry to hear about your experience with the return. I have requested further information from you so I can assist you further.
We look forward to hearing from you
Team Shoeaholics
Lovely bag
Lovely bag, great sale price, can pay with klarna and super quick delivery. What's not to like
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Karen, thank you for leaving this review. We truly appreciate you reaching out to share your thoughts about the experience. Your feedback is incredibly valuable to us. Kind regards, Team Shoeaholics.
I love kurt geiger but wasn't very…
I love kurt geiger but wasn't very happy the way it turned up looked like it had been returned and not even checked to be sent out again no stuffing inside therefore looked like it had been used just put in a box not wrapped so couldn't give as a present and that's why I ordered it
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Paula, we are sorry to hear about this. We have shared feedback regarding this with the relevant team. Apologies for any inconvenience this may have caused. Kind regards, Team Shoeaholics.
Terrible quality and even worst customer service
Second time I used Shoeholics faulty item was received.
First refund took absolutely ages to be processed . I gave them benefit of the doubt as I used the before. Kurt Geiger boots arrived last week , left boot poorly made and very uncomfortable. I tried raising return via portal , order can’t be found. I submitted contact us form twice , no reply .
I will be raising a dispute with my credit card provider and will never use them again .
I don’t think goods are genuine!
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Bozena, we are sorry to hear about this. Please respond to the requested information for us to examine this further. Kind regards, Team Shoeaholics.
Boots I purchased are Kurt Geiger
Boots I purchased are
Fabulous. Such a bargain at half price
Refund from 2
Pairs of shoes (due to too large and too small) were returned. Refund very quick.
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Gilly,
Thank you for taking the time to write to us with a review - we appreciate you getting in touch with us to let us know your thoughts about our service. We hope to see you again soon.
Team Shoeaholics
Exchange would be good
Annoyingly received two left boots in the box. Agent wouldn’t exchange so had to return for a refund by which time they had sold out online.
Hard to contact CS but was good I didn’t have to pay to return
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Jason,
Thank you for leaving us a review. I'm sorry to hear about your experience. I have requested further information from you so I can assist you further.
We look forward to hearing from you
Team Shoeaholics
Besvarelse fra Shoeaholics.com
Hello there, thank you for taking the time to leave this review. We hope you love your new boots as much as we do. Kind regards, Team Shoeaholics.
Besvarelse fra Shoeaholics.com
Hello Helen,
Thank you for taking the time to review us, we appreciate your support and hope to hear from you soon.
Team Shoeaholics
It was two different sizes not happy
It was two different sizes not happy
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Lika, we are sorry to hear about this. Please respond to the requested information for us to examine this further. Kind regards, Team Shoeaholics.
Appalling customer service
Appalling customer service. I am waiting almost 3 weeks for my refund since my return parcel was received.
Never known a company like this.
Will never use shoeholics again
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Jacky, we are sorry to hear about this. Our refunds are processed automatically within 14 working days from the day we receive the return in our warehouse. To avoid any further delay, we have requested the team to process the same manually. Appreciate your patience and understanding in this matter. Kind regards, Team Shoeaholics.
Items arrived in poor condition
Items arrived in poor condition. Battered boxes, trainers not packaged. Only resolution offered was a return. I think replacement or additional discount if keeping should be options. Returns process has definite room for improvement.
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Claire, thank you for leaving this feedback. We are genuinely sorry to know that this has happened. Feedback has been shared with the teams to ensure that things like this can be avoided. Apologies for the inconvenience here. Kind regards, Team Shoeaholics.
Great service from Shoeaholics although product is disappointing
Great service from Shoeaholics. No worries there. The product itself from Kurt Geiger is a bit disappointing though. I bought black desert boots and the looped tab on the back of one of the boots fell off as it wasn’t stitched on properly. The boots themselves have scuffs on the suede. Not a reflection on Shoeaholics though who were easy to deal with and provided speedy delivery
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Alan,
Thank you for taking the time to share a review, we look forward to serving you better. You can email us at help@shoeaholics.com with the order details, and our dedicated team can look into this for you.
Team Shoeaholics
Besvarelse fra Shoeaholics.com
Hello,
Thank you for your amazing review and for taking the time to share your thoughts about our service. We look forward to hearing from you soon
Team Shoeaholics
She absolutely loved them,
She absolutely loved them,, and postage and packing was on time and perfect
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Fiona,
Thank you for your wonderful review regarding our service, we hope to hear from you soon.
Team Shoeaholics
Shoeaholics are an amazing online shop…
Shoeaholics are an amazing online shop for all your gorgeous shoes, boots and bags. I love my new Carvela trainers and they were an unbeatable price with a 20% discount. Delivery is quick and shoes and boots are wrapped beautifully. I love Shoeaholics.
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Karin, thank you for leaving this review. We genuinely appreciate your feedback regarding our service and we hope you'll love your new trainers as much as we do. Kind regards, Team Shoeaholics.
Ordered a few times and always…
Ordered a few times and always excellent - speedy delivery and fabulous prices, what’s not to like
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello N, thank you for taking the time and leaving this review. We appreciate your feedback. We hope you enjoy your new purchases. Kind regards, Team Shoeaholics.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.